Honda Passport Complaints

1,683 consumer complaints on file.

#11617018September 28, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
- Automatic braking system flashes warnings for no reason, with no cars around me - Parking break hasn’t taken a handful of times - No collision warning when parking brake didn’t take, front end is now damaged ** I have dash cam proof I hit the parking brake before I collided with the vehicle in front of me in the school line. Husband glued the grill pieces together to keep them from overlapping.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615527September 19, 2024
SERVICE BRAKES
I purchased this vehicle from a dealership 1 week ago. Prior to receiving the vehicle it had been serviced by the dealership and had passed inspection. The vehicle is a 2021 with low miles and appeared to be in very good condition with no appreciable rust, corrosion or wear. Since purchase, I have driven the vehicle about 160 miles on my daily commute. I did have issues with one of the automatic systems, but will submit that as a separate report as I do not believe it is related to this issue. Tonight I was driving home from work on a hilly, curved two-lane road and came upon a vehicle parked across the opposite lane and slightly into my lane. I was traveling at about 45 mph and pressed on the brakes suddenly but with reasonable force in order to slow to pass with caution. I immediately felt loss of brake pressure and did not stop as expected. I continued on at the same speed and passed very close to the rear of the stopped vehicle. Fortunately, I was able to swerve to avoid a collision. Once the brake pedal was pressed completely to the floor, the vehicle began to decelerate gradually as I continued down the hill. No warning lights or alerts came on at that point. At the bottom of the hill, I turned onto a flat quiet road to drive slowly and assess the situation. I determined that the brakes were compromised and that most pressure had been lost. I parked the vehicle and about 15 minutes later turned it off and back on and numerous warning systems came on saying that the brake fluid was low and other steering and traction control systems were compromised. I got out of the vehicle and brake fluid was pooled on the ground by the rear tire on the driver's side. When the roadside assistance person arrived we confirmed the leak by putting more brake fluid in, which gushed out onto the ground when the brakes were applied. The vehicle was transported by flatbed to a repair shop. There was no warning prior to this incident and no emergency system alert until well after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615492September 19, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My Auto-Electronic braking was randomly engaging while I was driving. It was unnecessary, & scary. It would just engage, then stop. Then, My Emissions Systems Light came on, & would NOT go off. I had to get to a safe place. The dealership told me to bring it to them, it NEVER WENT OFF THE WARNING WAS ON CONSISTENTLY. It Never Blinked or went off @ all. I was on the highway, & they kept it overnight. They told me they cleared it & THE EMISSIONS CODE NEVER CAME ON. YES, It DID. They still have it tonight bc I refused to take it back, when I was CLEARLY BEING TOLD I DID NOT SEE WHAT I SAW (EVEN PARKED) WHERE WOULD I GET THAT FROM IF THE LIGHT DIDN’T GO COME ON? They refused to acknowledge what happened, & as of right now I’m in a rental even though they wanted their rental back. It’s a 2023, bought brand new. Full Warranty, & They are putting People @ RISK. I DROVE AS SLOW AS I COULD, & FOLLOWED THE DIRECTIONS FROM THE OWNERS MANUAL. I Could have been re-ended, due to erratic braking, & my entire vehicle could be destroyed if HONDA REFUSES TO OWN UP TO THE MALFUNCTION. I HAVE HAD PROBLEMS W/THIS SUV SINCE THE 1st Week I bought it. I believe it should be taken back UNDER THE LEMON LAW! IT’S NOT SAFE! NOT even 7,000 miles on it yet. I bought it w/7 miles. IT started by saying I was departing my lane when I wasn’t for about a week, then the brakes would just slam on randomly. THEY SAID THEY RESET IT, they REFUSED TO CHANGE THE OIL @ 70%, had a new guy, who stated the EMISSIONS LIGHT DID NOT COME ON! It Did! I drove as slow as possible on the highway to get it to service bc I had NO CHOICE. They said the the camera was dirty, then the braking was fine, via the code went off, BUT DID NOT DRIVE IT. THEY LITERALLY CALLED ME A LIAR THAT THE EMISSIONS LIGHT DIDN’T COME ON. It was on when I drove it in, & left it. They DID NOT INSPECT EMISSIONS. Emissions has nothing to do with THEIR EXPLANATIONS. I don’t have an invoice yet, I refused taking it back. THEY HAVEN’T EVEN DRIVEN IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615364September 19, 2024
SEATS
Honda is not making the effort to correct this safety recall. Several dealers have been contacted and give the same old reply which is "Honda has not sent the parts". Meanwhile, safety is being jeopardized. This is about the 5th safety call on this vehicle which is ridiculous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615344September 19, 2024
AIR BAGS
The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615106September 17, 2024
FUEL/PROPULSION SYSTEM
The cable that opens the fuel door has broken making it impossible to refuel the vehicle. The inside emergency release also will not work when the cable is broken. The vehicle can not be refueled until extensive disassembly has been performed and the cable replaced. This can take several days and much expense. The safety concern happens when the driver is far from home or in an undesirable location and runs out of fuel. This cable problem has occurred on a less than 3 yr old vehicle with less than 36,000 miles. Way too soon for a critical part to break down. The Honda dealership indicated that this has occurred before. This should be addressed as a safety hazard with a recall and inspection and an extended warranty for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614724September 15, 2024
POWER TRAIN
Hard inadequate shifting on ZF9 transmission between 4th and 5th gear with audible loud metal chunk from the transmission with jerk (break and sudden acceleration) of whole car. It could cause serious incident on icy surface to loose control on the car. America Honda case # 14390220
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614723September 15, 2024
ENGINE
Engine knocking noise that related to recent Honda crankshaft recalls of certain V6 engines. with 22k miles Honda did replace on main crankshaft bearing to to premature wear on my multiple complains on engine knocking noise that clearly audible between 11 to 17 k RPM. After main bearing replacement the noise is audible so the parts that cause it are still working in this engine. It is super unsafe to have catastrophic failure of an engine on highway or in the mountains with no cellular connection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614369September 13, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611762August 30, 2024
AIR BAGS
The contact owns a 2021 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610846August 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was difficulty to start. Additionally, the vehicle was hesitating while driving at various speeds. There was no warning light illuminated. The vehicle was taken to the dealer, where the transmission fluid was flushed; however, the failure persisted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 1,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609356August 19, 2024
AIR BAGS, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact stated that while driving approximately 55 MPH the vehicle suddenly lost automotive power causing the driver to lose control of the steering and crash into the rear of a Semi-Truck. During the incident, the air bags did not deploy. The driver sustained bruising of the chest and hip areas and pulmonary heart bruising due to the seatbelt restraints. Medical treatment was later administered. A police report was taken at the scene. The vehicle was destroyed and towed away. The cause of the failures was not determined. The contact informed that the VIN was included in the NHTSA Campaign Number: 23V858000(Fuel System, Gasoline), and the vehicle had experienced that same failure listed in the recall. The manufacturer and local dealer were notified of the failure. The failure mileage was 44,700.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11608355August 13, 2024
ELECTRICAL SYSTEM
Rear camera is malfunctioning. The view is blurry and frequently distorts to a green saturation removing visibility to the rear of the vehicle. This is a major safety hazard as the visibility is unpredictable and is obstructs the critical view behind the vehicle. Previously there was no issue. The issue only started occurring after a recall replacement was performed in December ‘23 for a similar issue. Previous recall info: RECALL 23-047 FAKRA CABLE INSPECTION Cause: FAKRA CONNECTORS UPDATE Correction: FAKRA CONNECTORS UPDATE OP CODE # 0101T0 1.70 - The replacement from recall or camera is faulty and needs replacement. Honda is stating they will not take action without a diagnosis which they are stating will cost $200 to the consumer. Please help protect the consumer here as it appears Honda is well aware of the issue persisting beyond the previous recall and purposefully not taking action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607348August 8, 2024
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was idling at a stop light the vehicle stalled. The contact noticed the instrument panel showed the vehicle had shifted into neutral. The message to shift to park(P) was then displayed. The contact turned off and restarted the vehicle to shift to park. While driving at various speeds, the vehicle decelerated before lunging forward and accelerating. The dealer was contacted, and it was confirmed that the part for the recall repair was not yet available. The dealer had not diagnosed the vehicle. The manufacturer was not made aware of the issue. The failure mileage was 34,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605351July 30, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION
Warning system failure… all lights lit and systems did not work.car was drivable but with no safety mitigation systems. Happened suddenly while driving on hwy. displayed the following warnings: Transmission System Problem Blind Spot Info System Problem Power Steering System Problem Emissions System Problem Vehicle Stability Assist Problem Hill Start Assist Problem Traffic Stability Assist Problem Road Departure Mitigation System Problem Rear tailgate did latch not working The D for drive was blinking These safety systems put my driving at risk as I rely on them for safe driving, lane change ..etc Brought to dealer for second time and they insist I leave the vehicle on so they can check the error codes. Even had ready made sign “ do not turn vehicle off” for dashboard. Seems like significant problem and I’m not the only one. Evidenced by chatter on Honda web forums. My question is, why do all system failure lights activate? Why can’t they determine the failure after car is turned off. Isn’t that the purpose of fail codes? Why do all safety functions fail when one issue arises. Evidence points to a software bug that effects all these functions (yes including the rear latch) Dealer recommends replace the ABS module but is not sure. Last time they replaced the speed sensor. Seems they are unsure. Needs software fix !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605071July 29, 2024
SERVICE BRAKES
Vehicle started having issues with steering wheel shaking under braking at 10k miles. It started getting worse and at15k miles dealer diagnosed warped rotors . Dealer stated that brakes are not under warranty as this is wear and tear item. Dealer resurface rotors instead of replacing them as Honda wouldn’t cover it . Issue has returned again and under breaking steering wheel is shaking pretty bad . Honda does not want to cover this under warranty. I have contacted them and they said this is not under recall and they can’t help me. I wanted to report this as I do believe this safety issue that could result in serious accident and possible even casualties.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604992July 28, 2024
POWER TRAIN
I have experienced multiple instances where the vehicle's transmission abruptly downshifts into lower gears, significantly reducing speed and creating a hazardous situation. This unexpected behavior has occurred on the Interstate, both while merging onto the highway and during regular driving conditions. On two separate occasions, my daughter was driving the vehicle when the transmission malfunctioned while driving on the Interstate. She was terrified as she believed she was losing traction and was unable to accelerate properly, putting her life and the lives of others at risk. I have personally experienced this issue as well when attempting to merge onto the Interstate under clear and dry road conditions. The vehicle would not exceed 35 mph, creating a dangerous situation. To rectify the issue, I had to pull over to the side of the road, place the car in park, and then put it back in drive to regain normal acceleration. I have used a code reader to check for any diagnostic trouble codes, but none were present. However, a blinking traction control light illuminated during these incidents, indicating a potential issue. I am deeply concerned about the safety implications of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604722July 26, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving on [XXX] in New York State and the car started to break and no objects or cars in front of us. Dash-broad light came on and it said Break. Traveling doing 70 MPH and car went to 50 or so in seconds. This goes on about once a week in different areas. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604379July 24, 2024
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
When engaging the accelerator after auto-stop the entire vehicle stalled. Nothing was displayed on the dash or media console, the vehicle cut off, no steering, and no acceleration. When attempting to restart the vehicle it failed multiple attempts until about 45-60 seconds later. Thankfully this occurred at a redlight, but it was a single lane and other drivers behind me were not pleased. This has happened twice now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602841July 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
On my way to work I was on the highway and five warning lights came on out of no where. All five warnings were the safety assist systems had problems. I drove to the Honda dealership and found out it was my microchip for my honda,the main microchip for all of the safety and system controls were dead/bad and that it would need to be replace. I was told by the service manager that without the micro chip the vehicle would no longer be drivable as it controls power steering system, brakes system, lane departures, etc. If I would have ignored those warning lights, all of those systems all systems would have failed putting my life at risk and others in their vehicles as well . My vehicle was bought with 3 miles on the speedometer and was only 2 years old at the time of this occurrence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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