Honda Passport Complaints

1,683 consumer complaints on file.

#11654960April 16, 2025
EXTERIOR LIGHTING
The LED headlights are so dim that when other cars with normal LED headlights pass you on the left or on the right it appears as though the headlights on the 2026 Passport are not even turned on. This constitutes a safety hazard. This is a well known issue with Honda as I discovered when researching the matter online after the vehicle purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654865April 15, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
On 11 Apr 2025, I was driving my 2023 Honda Passport at night on a toll road in clear weather when my infant son began screaming in distress. I pulled over onto the shoulder, partially onto a dirt area with bushes for more space. I pressed the “Park” button, unbuckled my seatbelt, and opened the driver door to step out. As I did, the vehicle suddenly began rolling forward despite being in Park with the door open and the seatbelt off. I fell trying to exit and had to roll away from the vehicle as it continued moving. A passenger jumped into the front seat and stopped it. This wasn’t a lurch or slight movement the car rolled enough to put me in danger. It behaved as if it were in Neutral, not Park. I later tested the same conditions (engine running, door open, seatbelt off), and the vehicle auto-shifted to Park as designed. This confirms the safety feature failed in that moment. No warning lights, alerts, or error messages appeared before or during the incident. I reported the issue to Honda and asked the dealer to inspect the transmission and interlock systems. No faults or diagnostic codes were found. The service advisor said Park can take a second to engage, but the movement I experienced was excessive and unsafe. This is a serious safety concern, especially with children in the car. I’ve also seen other reports of similar issues in Passport and Pilot forums. I have manageable scrapes and a joint effusion in my knee
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11654349April 13, 2025
UNKNOWN OR OTHER
Vehicle stuck in neutral at stop light, unable to turn off or move vehicle for several minutes. This has happened THREE different times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653969April 10, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
The contact owns a 2022 Honda Passport. The contact stated that while driving 40 MPH, the transmission shuddered. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the fuel injectors needed to be flushed. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where the same diagnostic information was provided. The contact stated that the fuel injectors were flushed again. The vehicle was repaired; however, the failure reoccurred. The manufacturer was made aware of the failure. The failure mileage was approximately 25,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653328April 7, 2025
UNKNOWN OR OTHER
Gear select switch drive button would stick in the depressed state. People unfamiliar with the problem could not switch the car back into drive after reversing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653080April 6, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle infotainment system froze. Several minutes later after driving, I pressed the brakes but they did not function. The vehicle would not stop and crashed into the vehicle in front of me. Emergency braking did not engage or otherwise show signs of activation. After turning off the car and dealing with the accident, I restarted the vehicle and the brakes and infotainment system operated normally.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11653020April 6, 2025
ENGINE
Engine Restart failure. Vehicle approached intersection, came to complete start and engine stopped. Vehicle would not restart when I lifted foot off of brake pedal. I had to shut vehicle off, waited a few minutes and restarted it again. Vehicle's Auto Idle Stop system was activate at time. on 12/11/2024 reported incident to NuCar Honda, Norwood, MA. They were unable to duplicate issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652600April 3, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
[XXX] Start/Stop system failed when stopped in Starbucks drive thru. Unable to restart, or move vehicle. Honda Passport had to be towed. Problem has not been reproduced or confirmed by a dealer. Honda dealership deep charged battery and battery tested good? I was charged a Diagnostic fee for Starting & Charging Systems & Battery. Test name was GR8 diagnostic test by Honda. Vehicle was inspected by local Honda dealer. Diagnosed parasitic drain on battery? A new battery had been purchased 9/16/2024 @ a Honda dealership in Va. New battery is just 6 months old. Never had a problem with the new battery or Start/Stop system until [XXX] when failure occurred. There was never a warning lamp, message, or other symptoms prior to the failure. Original Start/Stop recall repair done 5/2/2023 at Honda dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652224April 2, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: WARNING
Approximately a month ago several warning lights started turning on. These included Adaptive Cruise control Collision Mitigation Lane Keep Assist Road Departure Mitigation High Beam Detection When I brought the car to the dealer for a diagnosis they informed me the windshield camera and possibly the radar as well would need to be replaced. The products were not under warranty and the cost to replace them is exorbitant. These are vital components of the safety system in this car and should be replaced at the dealer cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651978April 1, 2025
UNKNOWN OR OTHER
Car won’t turn back on after coming to a complete stop at a red light or stop sign. It has happened multiple times and I have taken it to the dealership a few years ago and they couldn’t help me out. The car goes into neutral mode and I have to completely turn the car off and restart it. It keeps happening so I have to turn the idle stop button off when I plan to drive anywhere. It happens off and on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652033April 1, 2025
ENGINE
While stopped at a busy intersection under a red light our 2020 Honda Passport's 'Auto Idle Stop Function' had automatically stopped the engine with the brakes applied, upon releasing the brakes the engine did not restart as it was supposed to. I reapplied the brakes which were no longer 'powered brakes' and tried ot restart the vehicle but it would not start. A message came up on the dash to put the vehicle in park which I did. At that point when starting the vehicle it did start, put it in 'D' and drove past the interection to the relief of all those behind me. Had this been my wife I doubt she would have been able to do this as quickly as I did. This is a safety hazard and Honda needs to have a recall to fix this issue. Currently we are trying to remember to keep the 'Auto Idle Stop Function' in the 'OFF' position. We bought this vehicle new and have kept it in great condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651961April 1, 2025
ENGINE
While at a stop light, there was an engine start failure that caused the vehicle not to restart. It took me approximately 5 minutes to get it to start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651790March 31, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, UNKNOWN OR OTHER
I have had several incidents where my car does not restart after auto-idling at a stop light. When there is a delay in restarting, a warning flashes briefly that there is an issue with the collision mitigation system. On some occasions, it fails to restart completely and I have to turn off the car, open the door to reset everything, then close the door to restart the car. I have had it inspected by Honda several times and was most recently told it needed a software update, but it has continued to happen since the software update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651423March 28, 2025
ELECTRICAL SYSTEM, ENGINE
My Auto Start/Stop repeatedly fails to start after engaging during a traffic stop (stop sign, red light, etc.). The engine cuts off and will not start again, causing safety issues as the car is idle and “stalled” when traffic begins moving. Things an ongoing problem that I have reported to the dealer several times. The below questions ask for dates and mileage of incident, but this has been an ongoing incident for several thousand miles. I have completed the info using approximate dates and mileage of first of many occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650624March 25, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and advised the contact the parts were currently only available for consumers that had experienced a failure related to the recall. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648143March 13, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My automati braking has repeatedly malfunctioned and deployed emergency braking when no other vehicle is in the front of mine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647385March 10, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647468March 10, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Vehicle engine keeps stopping while in drive and puts itself in neutral and turn offs, metal flying around the engine, vehicle jumps and makes loud rattling noise, vehicle electrical issue all components turned themselves off, Catalyst converter and several other vehicle issues alarm safety , vehicle gets stuck on hill
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647271March 9, 2025
SERVICE BRAKES
This afternoon traveling home from our 5 year olds swim class, turning into our neighborhood at appropriate speed and braking. Shortly after I turned in, my passport jerked, dinged, locked the steering and then was ok. No error lights came on but was very scary. Too many recalls with this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646843March 6, 2025
UNKNOWN OR OTHER
On a cold winter day the vehicle would not start. With dangerous windchills this could have been very bad had the vehicle been further away from home. The battery and all systems in the vehicle were good. The Honda dealership diagnosed it as having a frozen starter (see attached doccument). Upon warming up the vehicle inside the dealership garage, it started without issues. The dealership said the starter had froze due to condensation inside the starter and that a new version of the starter is available that prevents this from happening. The new starter cost $1600. As shown in the photos the starters are exactly the same but the new version is better sealed to prevent condensation. I feel this should be a recall due to the original part being defective and not sealed properly which caused failure. I have contacted Honda and they refuse to pay for any portion of this defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Passport