Honda Passport Complaints

334 consumer complaints on file.

#11491201October 27, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
i have had two incidents of the CMBS slamming on my brakes on my 2021 Honda Passport, EXL, with no threat to warrant the incident. It locked the brakes instantly and I was injured mildly the first time and the second time caused medical bills, a cervical neck epidural injection and injury to my shoulder with still does not have full movement. The first incident occurred on a busy through street and a small car about 1/2 block in front of me did a tight U turn and proceed along the medium on the other side of the street and I was also next to the concrete medium on my side of the street. My car went into full slamming on my brakes, with no warning light o and I had no control of the car. I was very fortunate that the car behind me was about two lengths back and also braked fast enough to avoid a collision. They did honk, yell, etc., as I was pretty stunned and finally realized I should turn off my car to be able to drive again. I had a very sore neck and shoulder but thought it would clear up. I was driving apx 30 mph. I try as a rule to remember to disable this CMBS every time I get in the car but a month later I forgot The second time it happened, I was actually on the same street, same speed and there was a jacket in the road. Looked like a man’s winter jacket. As I got right up to it, I only needed to correct a little to not run over the jacket with the driver side tire. Exactly when I did that the brakes slammed on and I came to an instant stop and the brakes again locked. This time my injury was compounded and I have since seen two doctors, had an MRI and cervical injection done and my shoulder is not fully functioning yet. I got the car to dealer after the first incident, but was told there was nothing they could do. Waiting until I got thru all the doctors appointments and testing after the second incident, which took about seven weeks, I went back to the dealer. They did thorough inspection, found nothing. Offered trade.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11490754October 25, 2022
POWER TRAIN
My 2021 Honda Passport first shifted itself into neutral and displayed a message on the instrument panel saying “Stop Driving When Safe. Transmission Problem. See Manual” in February 2022. My dealer inspected the vehicle and said no problem codes were stored and returned the vehicle to me. In May 2022, my vehicle displayed the same message and shifted itself into neutral while backing out of a parking space. This resulted in my vehicle rolling forward into the curb. Luckily my vehicle was parked by a curb and not in front of another vehicle where a collision could occur or pin a pedestrian between the two vehicles. My dealer inspected the vehicle again and stated no codes were stored and returned the vehicle to me. Honda has been contacted twice regarding the issue and on the fourth repair attempt, a field engineer inspected the vehicle and could not find any codes stored. The engineer also recommended the vehicle be kept in park while it is not moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489943October 19, 2022
VISIBILITY/WIPER
At highway speeds, example 70 mph, the driver side mirror vibrates so violently you cannot see clearly what is in the adjoining lane making lane changes difficult, the dealer will not replace the mirror claiming it will just happen again, the dealer claims that honda corporate is aware of the issue but they have bee telling me that for 21 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489233October 14, 2022
UNKNOWN OR OTHER
HONDA 2022 ELITE PASSPORT HAS ISSUES WITH IDLE STOP TEMPORARILY INTRUPTED SYSTEM WARMING UP OR CHARGING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488424October 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Last year my wife and I purchased a 2021 Honda Passport. For the past year we have complained to Honda that the sensor for the Brake Assist was not working properly when the vehicle is in a curve. The sensor could not distinguish the vehicle's lane of travel and would sense oncoming traffic in the other lane as though it was in my lane, and would flash "Brake" with a high pitch alarm. Up until last month, this was only an annoying issue. We complained to the dealership, who said they know about the issue, but Honda does not have a fix. We were under the impression the problem was only a passive issue. Given the lack of vehicle inventories, we decided to keep the vehicle. Two weeks ago, the sensor caused the vehicle to abruptly brake, causing an extreme change of speed from 65 mph to 45-50 mph. My wife struggled to keep the vehicle in the lane of travel. We spoke to the Honda dealership, who advise this active response is also a known issue, especially at night, and there is nothing they can do about it. We asked about a recall notice or fix. The dealership said there is nothing from Honda Corporate. The dealership service department commented that the sensor has issues distinguishing the vehicle's lane of travel, especially at night, and can cause the active braking. Our frustration is with the obvious severe safety issue. My wife and son almost struck another vehicle on the freeway because of this. Had we known about this safety issue, we never would have purchased the vehicle. Honda never disclosed this safety problem to us at the time of sale, and has never made any attempt to communicate this issue to us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477255August 2, 2022
ELECTRICAL SYSTEM
The Radio started to "crackle or skip" while using apple CarPlay. The crackle noise continued after audio had been paused. Our safety was at risk because the noise was very distracting. I needed to take my hand off the wheel to unplug my phone to stop the noise. The equipment has not been inspected. The only sign of failure were small cracks that were much more intermittent, compared to constant crackling that I am experiencing now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474731July 19, 2022
ELECTRICAL SYSTEM, ENGINE
SUV randomly unable to shift out of Park. Push-button electronic shifter rendered useless. Car cannot be manually put into NEUTRAL for towing because Honda does not provide its customers with the tool. They apparently will sell it to you for $200+ dollars if they even have or are willing to give you one. Warning for Transmission System and Blind Spot Systems both appeared. No other codes or indicator prior or at incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472223July 3, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will brake when no one is near sometimes jamming on brakes. I reported it to dealer 2 times. They said no software updates avalable and no codes showing a problem. I left the dealer and drove less than 2 miles down the road when the brakes can on again. I returned to the dealer again when they informed me there is nothing they can do. Maybe I have a fly on the sensor setting it off. I replied don't try to BS me, I'm a CDL Driver for over 40 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463733May 7, 2022
EXTERIOR LIGHTING
Automatic high beam headlights turn on and off sporadically causing flashing lights for oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462717April 29, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased a 2021 Honda Passport Sport on April 30, 2021. Since purchasing the Passport, we have experienced a "Phantom Braking" problem, in which the automatic emergency braking system is deployed for a few seconds. This occurs several times a month. We have taken the Passport to a Honda dealer and they claimed that there maybe some type of obstruction on the emergency braking system camera that is causing the problem. We have not seen any obstruction on the camera and clean it regularly, but we still experience the braking issue. While no serious incident has occurred to date, we are extremely concerned that the braking issue could cause our Passport to brake and be rear ended by a car behind us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460787April 14, 2022
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
My son was driving on the highway with the adaptive cruise control on. The car in front of him stopped suddenly. The dashboard screen system flashed the word "brake" but not in enough time for him to react. He braked hard but he still rear-ended the car in front of him. The problem has not been reproduced or confirmed because the car is no longer drivable. It is sitting at my house waiting for repair of $7,700 damage. I thought the "Honda Sensing System," the combination of the adaptive cruise control and emergency braking, was supposed to bring the car to a halt. My son and his 3 friends were put at risk. I'm very disappointed in the car.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459260April 1, 2022
POWER TRAIN
My 2021 Honda Passport with under 12K miles has gone into Neutral on its own twice in the past year ( May and October of 2021) It has also slipped into low gear on its own (D1 of an automatic transmission from D3 or D4 in Oct 2021 and March 18 2021. The last incident forced me onto the shoulder to avoid serious injury as I was gaining speed to merge from an entry ramp to a 50 mph, 3 lane Rd. I brought it back to the Honda dealer after the March 18 incident and they told me they couldn't find anything wrong with it. I don't trust this transmission and will be forced to sell it back to Honda but am leery of it happening to someone else who may not be able to avoid an accident like I did. I also reported these incidents to Honda on 03/24/22 (case# 12912165)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458210March 24, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Was nudging Passport into a handicap parking spot at local grocery store. The Passport suddenly the engine raced to full throttle. The brake couldn't stop car as it hit the handicap pole and airbag deployed. The pole Passport to go to the right and ended up on a parking island. The idle went down and after smoke inside car cleared was able to stop engine. The Passport was towed away with extensive front end damage and minor property damage.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11456572March 14, 2022
POWER TRAIN
Had the optional transmission cooler installed at the Honda dealership to help increase vehicle towing capacity. After install, when the vehicle shifts from 7-8 gear at light throttle application (approx. 45mph) the transmission makes a grinding noise. Took vehicle back to dealership and they inspected. They contacted Honda tech support and they stated it is a known design defect. They will not address it in anyway even though there are many possibilities to address this. Noise is energy and energy has to dissipate. I am concerned the grinding noise will start to wear something out and cause a failure later in the life of the transmission or the cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456562March 14, 2022
EXTERIOR LIGHTING
The headlights iced over completely while driving in light freezing drizzle. When they iced over it was at night and I was no longer able to see well enough to drive safely. These all led headlights need a heating system like emergency lights to prevent this in freezing conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456230March 10, 2022
FUEL/PROPULSION SYSTEM
Confirmed high pressure fuel pump makes a high pitched “chirp” when engine is warm and at idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455940March 9, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle has slammed on the brakes multiple times now one on the highway going 60mph and in the city 35mph. Today on a open 2 lane city road, and shadow on the road with no vehicles in site slammed on the auto brakes with a collision warning while the wife was driving slowed the vehicle down. Would of been easily rear ended if a vehicle was behind in our 2022 Honda Pilot, not a Passport listed for our VIN# your system is showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454156February 25, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
One month ago Vehicle unexpectedly slowed down while driving on city street, coming to a full break. Had to pull over and restart car, which solved the problem. Did not have warning signs prior. Haven’t had problems with car since this incident. Has not been reproduced/inspected by dealers or other parties. Safety issue: risk for rear end collision
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453643February 23, 2022
EXTERIOR LIGHTING, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle has LED headlights. In snowy conditions at night, buildup on headlights caused extremely reduced visibility. Required frequent pulling over, getting out of vehicle, and clearing headlights. Not a safe situation in the snow. Never had problems with halogen or HID lighting so I suspect it’s a heat issue due to LED lights operating much cooler. Also, snow buildup on grille emblem that houses radar for accident avoidance causes system failure which results in instrument display of failure. The warning box completely covers the speedometer so you have no idea of your speed. Also not good in snowy conditions. This can be turned off, but not while moving, and defeats the purpose of the avoidance system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450442February 4, 2022
FUEL/PROPULSION SYSTEM, SUSPENSION
Emission System Problem All Wheel Drive Problem Warning light on and off on Dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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