GMC Terrain Complaints

3,167 consumer complaints on file.

#10939746January 4, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPER TRANSMISSION ON THE DRIVER SIDE WAS CORRODED AND FAILED TO WORK. IT WAS DIFFICULT TO DRIVE THE VEHICLE SAFELY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT IT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938600December 29, 2016
ENGINE, POWER TRAIN, STEERING
GMC SPECIAL COVERAGE ADJUSTMENT #14159A TOOK AN UNNECESSARILY LONG TIME TO FIX(OVER 6 MONTHS) BECAUSE GM SAID THE VEHICLE HAS TO CONSUME A CERTAIN AMOUNT OF OIL EVERY 1000 MILES FOR THEM TO HONOR THE VEHICLE. I WAS FORCED INTO DRIVING THE VEHICLE LESS TO AVOID CAUSING FURTHER DAMAGE. THE LONGER DURATION I DROVE IT THE MORE OIL IT WOULD CONSUME. WHY WOULD I KEEP DRIVING A VEHICLE IF THE PROBLEM WAS IDENTIFIED EARLY ENOUGH THAT I COULD AVOID CAUSING FURTHER DAMAGE. I WAS BASICALLY TOLD THE VEHICLE HAS TO RUN OUT OF OIL WITHIN 3000 MILES FOR THEM TO WARRANTY SCA#14159A. IT ENDED UP HAPPENING AND THAT PROBLEM WAS FIXED BUT IT TOOK AN ADDITIONAL 3 MONTHS OF FILLING OUT AN OIL CONSUMPTION SHEET. WHICH BRINGS ME TO MY MOST SERIOUS SAFETY CONCERN ABOUT THE VEHICLE. SCA#14232A- POWER STEERING. I CAN NOT GET AN ANSWER FROM GM ON WHETHER THIS IS A PROGRESSIVELY WORSENING ISSUE WITHIN THE STEERING GEAR OR DOES IT FAIL WITHOUT WARNING. THEIR RESPONSE IS THE CONDITION MUST HAPPEN BEFORE THEY WILL REPLACE THE STEERING GEAR. ACCORDING TO SCA#14232A THE CONDITION IS THE VEHICLE MAY HAVE INCREASED FRICTION IN THE STEERING SYSTEM WHILE DRIVING LONG DISTANCES ON A STRAIGHT HIGHWAY. THIS COULD CAUSE THE STEERING WHEEL TO STICK IN THE STRAIGHT-AHEAD POSITION. PRETTY SCARY SCENARIO HAS TO HAPPEN BEFORE THEY WOULD FIX A FLAW THEY ALREADY KNOW ABOUT IN THE STEERING SYSTEM. A HUNDRED AND FIFTY BAD THINGS MIGHT HAPPEN TO ME WHEN I GET BEHIND THE WHEEL OF A CAR I AM NOT THAT PARANOID TO THINK ABOUT THEM. WHEN THE MANUFACTURER SUGGESTS SOMETHING SPECIFIC AND DEADLY MAY HAPPEN I AM GOING TO AVOID THAT SITUATION. MAY HAPPEN IS MORE LIKELY THAN MIGHT HAPPEN. FINALLY, MY TRANSMISSION WENT UP THREE WEEKS AGO WITHOUT WARNING. THE VEHICLE HAS LESS THAN 100,000 MILES ON IT. ETHICALLY I CAN NOT SELL IT EVEN IF I FIX THE TRANSMISSION AND WON'T DRIVE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938009December 28, 2016
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS DID NOT FUNCTION WHILE DRIVING. THE DEALER DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937545December 27, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE WINDSHIELD WIPERS DETACHED FROM THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT. THE VIN WAS NOT AVAILABLE. UPDATED 02/15/2017*CT THE CONSUMER STATED THE WINDSHIELD WIPER TRANSMISSION ARM BALL JOINT SEPARATED AT THE WIPER MOTOR. UPDATED 02/22/17.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937584December 27, 2016
ENGINE
I BOUGHT THE VEHICLE WITH AROUND 86,000 MI - ONE OWNER, FROM DEALERSHIP. THE ENGINE WAS MAKING A NOISE WITHIN A COUPLE OF MONTHS. I HAVE TO CHANGE THE OIL EVERY MONTH BECAUSE OF THE UNUSUAL OIL BURNING ISSUE. IT DIED ON ME THREE TIMES. THE ENGINE WOULD SLOW DOWN TO A STOP. I HAD TO TURN IT OFF AND BACK ON. LATER, AFTER A COLD DAY, I HAD AN OIL LEAK. I TOOK IT IN AND THE MECHANIC SAID THERE IS A PROBLEM WITH THE PCV SYSTEM AND THE CAR HAS HAD RECALLS IN THE PAST. I TOOK IT TO THE DEALERSHIP BUT THEY SAID IT WAS NOT COVERED. THE DIAGNOSIS WAS REAR MAIN SEAL NEEDS REPLACED. I FOUND A SPECIAL COVERAGE BULLETIN FROM GM ONLINE WHERE IT SAID THAT CERTAIN LOCATIONS/VINS ARE COVERED BECAUSE OF THE CRANKSHAFT REAR OIL SEAL NEEDS REPLACEMENT. MINE WAS DIAGNOSED WITH THIS BUT WHEN I CALLED GM IT SAID MY VIN WAS NOT ON THE LIST. I HAVE HAD ISSUES WITH THE VEHICLE SINCE I BOUGHT IT. LOTS OF ENGINE NOISE, VERY HIGH OIL CONSUMPTION/BURN, AND DIFFICULT TO MAINTAIN. I WOULD NOT RECOMMEND THIS VEHICLE, AND I WOULD ENCOURAGE OWNERS TO FILE FOR A CIVIL ACTION IF THEY OWN THIS TYPE VEHICLE BECAUSE ALL THE REVIEWS LEAD TO THE SAME ISSUE. GM SHOULD HONOR THEIR VALUES BY EITHER REPLACING THE PARTS OR RECALLING THESE VEHICLES. I WILL NEVER PURCHASE A GM VEHICLE AGAIN. THE DESIGN IS GREAT BUT THE ENGINE AND SYSTEM ARE OF VERY POOR QUALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937489December 26, 2016
ENGINE
I I CHANGED IT. IT STALLED REPEATEDLY AND WE HAD IT REPAIRED RECENTLY. WE ALSO HAD THE OIL CHECKED AND REPLACED SO GM COULD TRACK THE OIL CONSUMPTION. UNFORTUNATELY A MONTH LATER THE CAR WOULD NOT START SITTING IN THE DRIVEWAY, SO WE HAD IT TOWED IN TO A GM DEALER. THEY SAID THE TIMING CHAIN IS BUSTED AND THEY NEED TO PULL THE ENGINE BECAUSE THERE IS METAL IN THE OIL PAN SO OUR OIL TEST IS WORTHLESS. THE MECHANIC SAID NOT CHANGING THE OIL OR LOW OIL LEVELS MAY HAVE CAUSED THE TIMING CHAIN PROBLEM. THE ESTIMATED COST TO FIX THE CURRENT PROBLEM IS AT LEAST $2,300. I'M GOING TO CONTACT A LAWYER AND SEE WHAT CAN BE DONE BECAUSE THIS CAR SHOULD HAVE BEEN RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937298December 23, 2016
FUEL/PROPULSION SYSTEM
GOING TO VISIT SON, DAUGHTER IN LAW AND GRANDAUGHTER IN VIRGINIA FROM MICHIGAN. GOT REDUCED POWER MESSAGE WITH STABILITY CONTROL LIGHT. FIRST TIME WAS WITHOUT WARNING ON THE CURVY HILLY PENNSYLVANIA TURNPIKE IN TRAFFIC AT APPX 70 MPH.. LOST POWER ON HILL HAD NO ACCELERATION, VEHICLE DECELERATED IN FRONT OF TRAFFIC. PUT ON HAZARDS AND WORKED OUR WAY OVER TO SHOULDER ACROSS 2 LANES OF TRAFFIC. THANK GOD THIS DIDN'T CAUSE A PILEUP OF HOLIDAY TRAVELERS. STOPPED VEHICLE, ENGINE WAS MISFIRING, THERE WAS NO THROTTLE RESPONSE. SHUT OFF ENGINE AND RESTARTED, POWER WAS BACK BUT CHECK ENGINE LIGHT IS ON. CONTINUED TRIP, 2ND INCIDENT WAS ABOUT 1 HOUR LATER ALSO WITHOUT WARNING. HAD ABOUT 5 INCIDENTS THIS TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936848December 22, 2016
VISIBILITY/WIPER
WHILE DRIVING WIPERS STOPPED WORKING, WAS TOLD I NEEDED AND NEW WIPER TRANSMISSION. THIS WAS EXTREMELY HAZARDOUS BECAUSE IT WAS RAINING HEAVILY. THE MILEAGE ON THE VEHICLE WAS APPROXIMATELY 94000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937161December 22, 2016
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
THERE WAS A RECALL FOR MY VEHICLE TO REPLACE THE HIGH PRESSURE FUEL PUMP. THIS WAS REPLACED AND 1 WEEK LATER THE CHECK ENGINE LIGHT CAME ON. TAKEN TO DEALER. DIAGNOSED AS CATALYTIC CONVERTER. THE CATALYTIC CONVERTER IS UNDER A PUBLIC SERVICE EXTENDED WARRANTY (10 YEARS, 120,000 MILES WHICHEVER COMES FIRST). OF COURSE I NOW HAVE 138,000 MILE ON THE VEHICLE. GMC WILL NOT COVER REPAIR COSTS. THIS SHOULD BE A RECALL NOT AN EXTENDED SERVICE WARRANTY. THE VEHICLE WAS MOVING WHEN THE LIGHT CAME ON. I FIRST CALLED ABOUT REPLACING THE CATALYTIC CONVERTER WHEN NOTIFIED BY MAIL OF THE EXTENDED SERVICE WARRANTY, AND BECAUSE THE MILEAGE WAS OVER 120,000 MILES AND THE LIGHT WAS NOT ON, I WAS TOLD THERE WAS NO REASON TO HAVE IT REPAIRED. DEPENDING ON WHAT IS CAUSING THE CATALYTIC CONVERTER DIAGNOSTIC TO INDICATE IT HAS A PROBLEM, THIS COULD BE A SERIOUS SAFETY PROBLEM. CLEARLY, GMC ISSUED AN EXTENDED SERVICE WARRANTY TO AVOID REPAIRING AFFECTED VEHICLES. THE 120,000 MILE LIMITATION EXCLUDES VEHICLES RANDOMLY. THIS ISSUE COULD OCCUR AT ANYTIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936681December 21, 2016
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 55 MPH, THERE WAS AN ABNORMAL LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. THE NOISE WAS SO LOUD THAT THE CONTACT COULD NOT CONTINUE TO DRIVE THE VEHICLE AND HAD IT TOWED. THE DEALER DIAGNOSED THAT THERE WAS A HOLE IN THE TRANSFER CASE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936744December 21, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936168December 19, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING 35 MPH, THE WINDSHIELD WIPERS SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THE WEATHER WAS BAD AT THE TIME OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY,WIPERS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936018December 17, 2016
ENGINE, FUEL/PROPULSION SYSTEM
FOR THE PAST TWO MONTHS THERE HAS BEEN A STEADY INCREASE IN CARBON MONOXIDE LEAK IN THE CABIN OF MY VEHICLE. INITIALLY I THOUGHT IT WAS SOMETHING THAT WILL GO AWAY BUT FOR SOME MONTHS NOW THE LEAK HAS BEEN GROWING. I HAVE TO DRIVE WITH MY WINDOWS DOWN JUST TO BE ABLE TO BREATHE IN MY VEHICLE. THIS VEHICLE HAVE NOT HAD AN ACCIDENT OR DAMAGE. I HAVE KEPT A CLEAN MAINTENANCE RECORD OF THIS VEHICLE. I AM A DISABLED VETERAN WITH TBI AND PTSD AND THE FUMES FROM THE CARBON MONOXIDE IN MY VEHICLE IS CAUSING MY MIGRAINES TO INTENSIFY. PLEASE HELP ME RESOLVE THIS ISSUE AS SOON AS POSSIBLE BEFORE I DIE BEHIND THE WHEEL ONE DAY DRIVING IN MY VEHICLE. AS SOON AS I TURN THE VEHICLE ON, THE CARBON MONOXIDE FILLS THE CABIN UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935901December 16, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING IN THE RAIN AND USING THE WINDSHIELD WIPERS, THE WIPERS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE WINDSHIELD WIPERS STALLED IN MID MOTION AND REMAINED IN THE MIDDLE OF THE WINDSHIELD. THE CONTACT HAD THE VEHICLE TOWED HOME. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935479December 15, 2016
ELECTRICAL SYSTEM, ENGINE
REPLACED TIMING CHAIN-51000 MILES, NOW AT 59000 MILES AND CHECK ENGINE LIGHT ON: CODE; P00013XX CAM POSITION SENSORS (BOTH) ARE CODING AS WELL AS SOLENOIDS. THIS CODE COMES BEFORE ENGINE STARTS. INTERIOR LIGHTING OFTEN NOT WORKING INCLUDING SHIFT INDICATOR, WIPERS AND DEFROSTER. BOTH AT START AND WHILE DRIVING. CALLED LOCAL GMC- "NOT RECALLED AND OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935187December 14, 2016
ENGINE, SEATS
CAR RATTLES ON START UP AND SEEMS TO BE NOISIER THAN IT SHOULD BE. DRIVERS SEAT HEATER UTILIZES HIGH HEAT NO MATTER WHAT SETTINGS IT IS ON. IF HEATER IS LEFT ON I GET A BURNING SMELL. POOR FUEL ECONOMY, AT BEST I GET 22 MPH. ENGINE RUNS ROUGH IN ECO MODE ESPECIALLY AT AN IDLE. I HAVE HAD AN OCCASIONAL ISSUE WITH HARD DOWNSHIFTS WHEN I DECELERATE THEN ACCELERATE. I DO MOSTLY CITY DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935159December 13, 2016
SEATS
MY DRIVER'S SEAT FELL TO ITS LOWEST POSITION WHILE I WAS DRIVING. WHEN I GOT A CHANCE TOO PULL OVER AND INSPECT I FOUND THAT THE BOLT HAD FALLEN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934799December 12, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
I HAVE A 2011 GMC TERRAIN ABOUT 62390 MILES. WHEN I AM ACCELERATING THE CAR JERKS. I TOOK IT TO THE DEALER THEY STATE THEY COULD NOT FIND NOTHING WRONG. I JUST GOT THE FUEL PUMP REPLACED DUE TO A RECALL. AND NOW A LIGHT CAME ON THAT READ AC OFF DUE TO HIGH ENGINE TEMP BUT THE TEMPERATURE GAUGE SHOWED COLD AND IT NEVER WENT TO NORMAL AFTER BEING ON FOR 20 MINS AND TO THIS DAY IS GOES TO THE NOTCH RIGHT BEFORE NORMAL. ALSO WHEN THE FUEL IS LOW THE LIGHT DOES NOT COME ON. I CALLED THE DEALERSHIP AND THEY STATED THEY HAVE TO DUPLICATE THE PROBLEM TO FIX IT BUT I CANT BRING IT IN UNTIL 12/16/2016 BECAUSE THEY ARE BOOKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934459December 10, 2016
ENGINE
"TAKATA RECALL" WHEN STARTING THE VEHICLE THE ENGINE SOUNDS LIKE A DIESEL ENGINE, THEN EVENS OUT AND SOUND LIKE THE GAS ENGINE THAT IT IS. WHAT CAN CAUSE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934162December 9, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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