GMC Terrain Complaints

3,167 consumer complaints on file.

#10934231December 9, 2016
VISIBILITY/WIPER
HAVE NOT BEEN NOTIFIED FOR REPLACEMENT OR RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933881December 8, 2016
VISIBILITY/WIPER
DRIVING ON THE EXPRESSWAY DURING A VERY HARD RAIN AND MY WIPERS STOPPED WORKING HAD TO QUICKLY PULL OVER BECAUSE I COULDN'T SEE FOUND OUT SHORTLY AFTERWARDS THERE'S A RECALL ON BALL JOINT ON WIPERS BUT SO FAR THERE IS NO FIX FOR THE PROBLEM IN THE MEANTIME I CAN ONLY DRIVE MY AUTOMOBILE WHEN ITS NOT RAINING OR SNOWING I DON'T WANT TO REPAIR ON MY OWN OUT OF POCKET AND WAIT FOREVER FOR A REIMBURSEMENT FROM GENERAL MOTORS I'M NOT SURE OF EXACT DATE THIS HAPPENED BUT ITS BEEN SEVERAL MONTHS THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929901December 5, 2016
UNKNOWN OR OTHER
TAKATA RECALL HI I JUST RECENTLY PURCHASED A 2013 GMC TERRAIN AT A DEALERSHIP SINCE NOVEMBER 15. THEY WERE TAKING CARE OF SOME BODY DAMAGE IT HAD. AND WHEN IT WAS DONE THEY SAID I CANT TAKE THE TERRAIN HOME BECAUSE IT HAS A RECALL AND THEY CANT GET ANY RPLATES FOR IT. HONESTLY I HAVNT EVEN TEST DRIVE IT. I DONT THINK ITS FAIR TO PURCHASE A CAR AND CANT TAKE IT HOME UNTILL GOD KNOWS WHEN. STILL TODAY THERES NO REMEDY. IS TJERE ANPTHER WAY I CAN DRIVE THIS CAR HOME AND BRING IT BACK WHEN REMEDY IS AVAILABLE LIKE EVERYONE WITH THAT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929454December 1, 2016
UNKNOWN OR OTHER
THE DEFROSTER AND HEATING STOPPED WORKING. IT BLOWS OUT AIR BUT ITS COLD AIR. I HAVE ALWAYS HAD TO PLAY WITH THE CONTROL TO GET IT TO WORK BUT ITS NEVER STOPPED WORKING ALTOGETHER UNTIL FRIDAY, 11/25/2016. I LIVE IN THE SNOW BELT AND I CANNOT DEFROST MY WINDOWS TO EVEN SEE OUT OF THEM. I SEE THERE WAS A RECALL IN 2009 FOR MY TYPE OF VEHICLE FOR THE SAME TYPE OF ISSUE. THE CONTROLS FOR THE DOOR LOCK ON THE SAME PANEL ALSO STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927927December 1, 2016
VISIBILITY
2013 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR WINDSHIELD WIPER MODULE RECALL REPAIRS. *SMD THE CONSUMER STATED PRIOR TO RECEIVING THE RECALL NOTICE, THE WINDSHIELD WIPERS STOPPED WORKING. THE CONSUMER STATED THE VEHICLE WAS A LEASE, AND HAS SINCE TURNED IT IN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928785November 30, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE DEALER DIAGNOSED THAT THE WATER PUMP, TIMING BELT, GASKET KIT, AND CHAIN LINKS FOR THE TIMING BELT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER BEING SERVICED, THE VEHICLE LATER BEGAN TO LUNGE FORWARD AND THE GEARS ATTEMPTED TO SHIFT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS SLIPPING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928900November 30, 2016
UNKNOWN OR OTHER
THE HATCH BACK DOOR THAT LEFTS UP BY A TOUCH OF A BUTTON CAME CRASHING DOWN ON MY HEAD WHILE PUTTING IN THE GROCERIES. THE NEXT TIME IT CAME DOWN ON MY FINGERS. ALSO CAME DOWN ON MY DAUGHTERS BACK. ALL THE TIME WITHOUT WARNING. IT LEFTS UP JUST FINE BUT IT COMES CRASHING DOWN AT ANY TIME. I TOOK IT TO GMC DEALERSHIP AND THEY REPORTED THAT THE OIL WAS LIKING FROM THE LEFT SIDE TERRAIN LIFT GATE TAILGATE HATCH-ACTUATOR 23432304. PART NUMBER 23432304 FOR 2013 GMC TERRAIN. THIS COULD SERIOUSLY HURT SOMEONE. I HAVE TURN MINE TO OFF AND HAVE TO LIFT IT MANUALLY. NO FUN. IT'S HEAVY.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10928438November 29, 2016
ENGINE
CAR STALLED AFTER STOPPING FOR A LIGHT. PULLED OVER IN A TURN LANE PUT THE CAR IN PARK AND BACK IN DRIVE AND IT WAS FINE. DEALER COULD NOT FIND A PROBLEM. NOW CAR HAS A RATTLE MAKING IT SOUND LIKE A DIESEL ENGINE. AGAIN DEALER NOT FINDING A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928597November 29, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928294November 28, 2016
VISIBILITY/WIPER
I WAS DRIVING ON HIGHWAY IN THE RAIN. WIPERS WERE ON MEDIUM SPEED AND THE WIPERS JUST STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926645November 17, 2016
VISIBILITY/WIPER
I WAS DRIVING IN THE RAIN AND MY FRONT WINDSHIELD WIPERS WENT OUT. I HAD TO PULL OVER AND STOP TO AVOID HAVING AN ACCIDENT. I COULD HEAR THE MOTOR RUNNING BUT THEY WOULD NOT MOVE. I PARKED MY CAR, GOT A RIDE HOME AND WENT BACK AND PICKED IT UP WHEN IT STOPPED RAINING. THE NEXT DAY I TOOK IT TO THE SHOP AND DROPPED IT OFF FOR REPAIR. I WAS TOLD THAT IT WAS THE TRANSMISSION THAT WAS INOPERABLE, BUT THE WARRANTY WOULD NOT COVER THIS. I PAID $285.21 TO HAVE THIS REPAIRED ON 9/9/16. THE FOLLOWING DAY IN THE MAIL I RECEIVED A RECALL NOTICE FROM GMC STATING THAT THEIR WAS A RECALL ON MY WINDSHIELD WIPERS. I CALLED GMC AND EXPLAINED THAT I HAD JUST PAID TO HAVE THEM REPAIRED. I SPOKE TO JAYLEN AND SHE STATED THAT THE DEALERSHIP WAS AWARE OF THE RECALL AND SHOULD HAVE CALLED GMC FIRST AND SHE WOULD CHECK WITH THEM. SHE CALLED BACK IN ABOUT 3 DAYS STATING GMC DIDN'T EVENT HAVE THE PARTS TO REPAIR THE WIPER AND THEY WOULD LET ME KNOW IF I WOULD BE REIMBURSED BY THEM ONCE THEY RECEIVED THE PARTS. THAT WAS 2 MONTHS AGO AND I HAVE YET TO HEAR FROM ANYONE. MY VEHICLE WAS DROPPED OFF ON 9/2/16 AND NOT RETURNED TO ME UNTIL 9/9/16. I WAS GIVEN A RENTAL CAR THAT WAS COVERED UNDER MY WARRANTY DUE TO THE LENGTH OF TIME IT TOOK TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926657November 17, 2016
POWER TRAIN
WE HAVE A 2011 GMC TERRAIN THAT IS 91,000MILES. THIS MORNING ON THE WAY TO WORK, UNDERNEATH THE CAR JUST MAKING A HUGE CLICKING SOUND. WHEN THE CAR SLOW AND STOP, IT MAKES HUGE WHEEZING SOUND AND UNABLE TO SHIFT WHEN TRYING TO ACCELERATE. WE BROUGHT TO THE GMC DEALER RIGHT AWAY (THANK GOD, WE WERE CLOSE TO THE DEALER), AND THEY SAID WE NEED TO REPLACE TRANSMISSION AND IT COSTS $5,000!!!! THEY SAY THE FUEL LINE HAS ALL KIND OF METALS PARTICLE IN IT, SO THERE IS NO WAY OF KNOWING WHAT EXACTLY THE PROBLEM IS, IT'S BETTER OFF TO REPLACE TRANSMISSION. THIS CAR IS UNDER 91,000 MILES AND WE HAVE TO REPLACE TRANSMISSION!!! I THEN DO MORE RESEARCH ONLINE JUST TO FIND OUT THERE ARE MANY SIMILAR COMPLAINTS ABOUT GMC TERRAIN'S TRANSMISSION PROBLEMS. IT ALL WENT DOWN WITHOUT ANY WARNINGS AND THE CAR CAN'T EVEN MAKE TO 100K MILES. I BELIEVE GM AWARE OF THIS BUT CHOOSE TO NOT FIXING THIS, LEAVING THE CONSUMER TO DEAL WITH THE PROBLEM, SINCE IT HAPPENS SHORTLY AFTER THE WARRANTY EXPIRED. TRANSMISSION IS MOST IMPORTANT PART IN A CAR, IF MY CAR CAN'T EVEN MAKE TO 100K WITHOUT REPLACING TRANSMISSION, WHAT ABOUT OTHER PARTS IN THE CAR?? HOW AM I GOING TO PUT MY TRUST IN GM CAR IN THE FUTURE? WE LOVE AMERICAN CAR AND SUPPORT AMERICAN PRODUCTS, BUT IF GM COULDN'T STAND UP AND FIX THE PROBLEM, THEN WE'LL BE FORCING TO GET DIFFERENT CAR OTHER THAN GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926356November 16, 2016
VISIBILITY/WIPER
THE VEHICLE WAS IN MOTION AT NIGHT ON HIGHWAY 95 IN A STORM WHEN BOTH THE WINDSHIELD WIPERS STOPPED WORKING, FROZEN IN AN UPWARD FASHION. THE WIPER ON THE DRIVERS SIDE WENT OFF THE WINDSHIELD ALL TOGETHER. I HAD TO THEN MOVE THE CAR OVER 3 LANES OF TRAFFIC, WHILE BEING UNABLE TO SEE, SAFELY TO THE BREAK DOWN LANE. THERE IS A RECALL ON THE WIPERS OF THIS VEHICLE THAT HAS NOT YET BEEN REMEDIED. RECALL #: 25302.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926489November 16, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925701November 14, 2016
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
3 YEARS OLD NOW AND STILL GETTING AROUND 10MPG AND FROM THE FIRST DAY I GOT IT IN 2014 THE DRIVE SHAFT IS RUSTED AND WAS TOLD BY THE DEALER THAT NOTHING IS WRONG WITH THE CAR. I ALSO NOTICE THAT WHEN DRIVING AT NIGHT THAT THE HEAD LIGHTS ARE NOT MADE TO SEE STREET NAME SIGNS I HAVE TO USE THE HIGH BEAMS TO SEE IF I HAVE THE RIGHT STREET WHEN LOOKING FOR THE PLACE I HAVE TO GO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924918November 8, 2016
AIR BAGS
I WAS TRAVELING ABOUT 75MPH WHEN A DEER RAN INFRONT OF ME, I WASN'T ABLE TO STOP COMPLETELY AND HIT THE DEER ON MY RIGHT FRONT SIDE OF MY VEHICLE.. THE SMELL OF SMOKE CAME FROM MY VEHICLE AND MY "SERVICE AIRBAGS" INDICATOR CAME ON.. NO AIRBAGS DEPLOYED.. I HAD MY 6 YEAR OLD SON IN THE CAR WITH ME!! MY CAR ISN'T DRIVABLE DUE TO THE SIGNAL BEING ON EVEN THOUGH THE AIRBAGS DIDN'T DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10924731November 8, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING
COPY OF LETTER TO MR. THOMAS D'ADDARIO, D'ADDARIO AUTOMOTIVE GROUP, EXPLAINING THE SERIOUS PROBLEMS WHICH MAY HAVE BEEN CAUSED BY THE MASS AIR FLOW SENSOR HOSE NOT CONNECTED OR DISLODGED DURING THE ENGINE/ECM MODULE REPLACEMENT. *SMD THE CONSUMER STATED DUE TO THE PROBLEM, HE EXPERIENCED LOSS OF POWER AND A LEAKING EXHAUST AND/OR CATALYTIC CONVERTER. ALSO, THE CONSUMER HAD TO ADD ONE QUART OF OIL EVERY 1000 MILES AND THE CHECK ENGINE LIGHT ILLUMINATED SEVERAL TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925036November 8, 2016
VISIBILITY/WIPER
THE WINDOW WIPERS HAVE STOPPED WORKING WHILE I WAS DRIVING ON THE HIGHWAY IN THE RAIN WITH MY FAMILY. I HAD A MECHANIC LOOK AT IT AND PUT THE BALL JOINT BACK IN THE SOCKET. THE FIX WORKED FOR A COUPLE OF WEEKS TILL IT HAPPENED AGAIN. I HAVE CONTACTED THE SERVICE CENTER AT THE DEALER AND WAS TOLD THERE WAS NO PERMANENT FIX FOR THIS RECALL. MY CONCERN IS THAT THIS MAY LEAD TO AN ACCIDENT IF DRIVING DURING A HEAVY STORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924028November 3, 2016
STRUCTURE:BODY
PURCHASED A 2014 GMC TERRAIN CERTIFIED FROM A DEALER AND IT HAD VISIBLE RUST ON DRIVERS SIDE REAR PASSENGER DOOR HEM. IT WAS TAKEN TO ABRA AUTO BODY SHOP AND WORKED ON 3 TIMES WITH THE RUST COMING RIGHT BACK THROUGH ONLY AFTER 7 DAYS. IT WAS SEAMED AND SEALED FOR A FINAL TIME AND THE AUTO BODY SHOP EVEN ADMITTED IT WILL NOT STOP THE RUST AND RECOMMENDS A NEW DOOR SHELL. HOW CAN A CAR ONLY 2 YRS 10 MONTHS OLD HAVE THIS BAD OF RUST? OTHER 3 DOORS HAVE VERY LIGHT SPOTS AND FRONT END FENDER PANELS AS WELL. HUSBAND ALSO PURCHASED A 2013 TERRAIN AND IT HAS SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920359October 31, 2016
STRUCTURE:BODY, POWER TRAIN
TRANSMISSION PROBLEMS. WHILE ON A SLIGHT INCLINE,CAR WOULD NOT GO INTO REVERSE .FORWARD ACCELERATION WAS VERY SLUDGIEST. CORROSION ON PASSENGER SIDE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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