GMC Terrain Complaints

3,167 consumer complaints on file.

#10957110February 26, 2017
ELECTRICAL SYSTEM, ENGINE
I HAVE HAD THIS CAR FOR LESS THAN A YEAR, BOUGHT FROM A DEALER, AND I HAVE CHECKED THE BACKGROUND TO WHICH THERE HAVE NOT BEEN ANY TYPE OF ACCIDENT OR DAMAGE FROM WHAT WAS PROVIDED TO ME. IT RANDOMLY STARTED SHAKING UNCONTROLLABLY AND SHUTTING OFF WHILE I WAS DRIVING. NOW MIND YOU, AS A PREGNANT WOMAN DRIVING ON THE HIGHWAY, THIS IS NOT SAFE. MY ENGINE LIGHT TURNED ON. THOUGH I COULD HAVE GOTTEN IN AN ACCIDENT, BY THE GRACE OF GOD PEOPLE MOVED OUT THE WAY AND ALLOWED ME TO GET OFF AND TO THE SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956937February 25, 2017
VEHICLE SPEED CONTROL
WHILE DRIVING ON FREEWAY IN SAN DIEGO, CA DURING MORNING RUSH HOUR, CAR SUDDENLY LOST POWER. DASHBOARD MESSAGE WAS "REDUCED POWER TO ENGINE." CAR WOULD SUDDENLY ONLY GO 30 MPH. VERY DANGEROUS. I WAS IN THE MIDDLE LANE OF FREEWAY AND LUCKILY AVOIDED COLLISIONS, AS TRAFFIC FLOW WAS 70 MPH. TOOK CAR TO GMC DEALER AND THROTTLE BODY HAD TO BE REPLACED. TOTAL COST WAS $458. I COULD HAVE EASILY CREATED A MAJOR TRAFFIC ACCIDENT CAUSING INJURY TO MYSELF AND MANY OTHERS BECAUSE I SUDDENLY COULD ONLY DRIVE 30 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956827February 24, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING AT NORMAL SPEEDS, THE HEADLIGHTS LOST POWER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955588February 20, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WAS SOLD A VEHICLE WITH MULTIPLE MECHANICAL PROBLEMS WITH IT WITHIN THE FIRST WEEK OF PURCHASE AS WELL AS AN OPEN RECALL ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955708February 20, 2017
ENGINE
WHILE COMING TO A STOP ON A HIGHWAY EXIT RAMP, THE TIMING CHAIN OF MY 2010 GMC TERRAIN WITH 70,707 MILES BECAME DISENGAGED RESULTING IN A CATASTROPHIC ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED WITHOUT WARNING. THE MANUFACTURER OFFERED THE CONSUMER $2,000 TOWARDS A NEW VEHICLE. THE CONSUMER DECLINED THE OFFER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955074February 16, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954790February 15, 2017
FUEL/PROPULSION SYSTEM
PURCHASED MY CERTIFIED 2011 GMC TERRAIN 7/12/2016. AFTER DRIVING A FEW DAYS NOTICED CAR WAS STALLING WHILE ACCELERATING OR IN STOP AND GO TRAFFIC. (1ST SERVICE) TOOK IT IN 7/28/2016 TO BE SERVICED, WAS TOLD IT WAS THE CATALYTIC CONVERTER-VEHICLE WAS BETTER, BUT STILL HESITATES ON TAKE OFF (2ND SERVICE) TOOK IT IN 11/10/2016 RECEIVED THE RECALL NOTICE ABOUT THE FUEL PUMP. FINALLY IT SEEMS TO BE DRIVING BETTER'FOR A COUPLE OF WEEKS (3RD SERVICE) TOOK IN 1/16/2017 TO BE SERVICED- CAR COMPLETELY SHUT OFF ON BUSY HIGHWAY SEVERAL TIMES DURING MORNING RUSH HOUR (STOP AND GO TRAFFIC), THIS TIME ENGINE LIGHT CAME ON. WAS TOLD SOMETHING TO DO WITH ELECTRICAL PROGRAMMING COMMUNICATING WITH THE FUEL PUMP?! AS OF TODAY CAR IS STARTING TO STALL AND HESITATE AGAIN. MY CERTIFIED WARRANTY IS UP IN 3/2017, MY FEAR IS NEXT FEW INCIDENTS WILL NOT BE COVERED. KEEP IN MIND I HAVE NOT HAD THIS VEHICLE A YEAR YET. I HAVE A CERTIFIED LEMON. I DESERVE A REFUND/UPGRADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954178February 13, 2017
VISIBILITY/WIPER
1 YEAR AGO I WAS DRIVING IN TORRENTIAL RAIN AND MY WIPERS STOPPED GIVING ME ZERO VISIBILITY DOING 60 IN THE FAST LANE OF A MAJOR HIGHWAY CAUSING ME TO SWERVE OFF THE ROAD AND LAND IN A DITCH. LUCKILY NO ONE WAS HURT. I COMPLAINED TO GMC BUT NOTHING WAS DONE. I TOOK TO DEALER AND HAD WIPER BALL JOINT REPLACED AND WIPERS. YESTERDAY, 1 YEAR AND 2 MONTHS ALMOST TO THE DAY- MY WIPERS GAVE OUT AGAIN WHILE DRIVING IN RAIN AND HAIL. I DO NOT FEEL SAFE IN THIS VEHICLE AND AM DISGUSTED WITH GMC'S RESPONSE TO THIS DEADLY MISFUNCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954222February 13, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954016February 11, 2017
UNKNOWN OR OTHER
OUR NEW TERRAIN HAS "VEHICLE IN FRONT" VISUAL WARNING SYSTEMS. WE WERE FOLLOWING A TANKER TYPE SEMI ON THE INTERSTATE AND PULLED ALL THE WAY UP BEHIND THE TANKER SEMI (WITHIN 25 FT) AND THE VEHICLE IN FRONT LIGHT NEVER CAME ON. WE TESTED THIS ON ALL TYPES OF CARS AND TRUCKS AS WELL AS STANDARD BOX TYPE SEMI AND IT WORKED PERFECTLY. I HAVE PICTURES OF THE REAR END OF THE TANKER SEMI IN WHICH IT DID NOT DETECT AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950442February 9, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE CONTACT ALSO STATED THAT WHILE AT A STOP THE ENGINE STALLED. THE FAILURE OCCURRED ON TWO DIFFERENT OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER BOTH THE TIMES WHERE IT WAS DIAGNOSED THAT THE ENTIRE ENGINE AND THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THAT ONLY THE ENGINE WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949287February 3, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY/WIPER) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/17/17*LJ UPDATED 06/09/17 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949022February 2, 2017
VISIBILITY/WIPER
TAKATA RECALL - AS I WAS DRIVING TO WORK ON A LOCAL ROAD IT STARTED TO RAIN ONE MORNING. I FLIPPED THE SWITCH TO TURN ON MY WIND SHIELD WIPERS AND THEY WOULD NOT MOVE. THE NEXT DAY I WENT TO THE DEALERSHIP AND THEY SAID IT MIGHT BE AN ELECTRICAL PROBLEM AND THAT IT WOULD COST A TON OF MONEY BECAUSE THEY WOULD HAVE TO TAKE PARTS OFF IN ORDER TO GET TO THE WIPERS TO SEE WHAT WAS CAUSING THE WIPERS TO NOT WORK. THEY JUST DID NOT MOVE AT ALL. I RECEIVED A RECALL LETTER IN SEPTEMBER OF 2016 FOR THE WIPERS SAYING THAT THERE WAS A DEFECT. I TOOK MY TERRAIN BACK TO THE DEALERSHIP AND TOLD THEM THERE WAS A RECALL. THEY LOOKED IT UP AND SAW THAT IT WAS INDEED A RECALL BUT THAT GMC HAD NOT FIGURED OUT HOW TO FIX IT. THEY SAID I NEEDED TO WAIT FOR ANOTHER LETTER. I HAVE BEEN CHECKING THE WEBSITE EVERY MONTH TO SEE IF THE RECALL HAS BEEN UPDATED AND IT HAS NOT. NOW ITS FEBRUARY 2ND OF 2017 AND THERE IS STILL NOT A SECOND LETTER EXPLAINING HOW TO FIX THE DEFECT OR THE PARTS TO FIX IT WITH. WHEN YOU FLIP THE SWITCH TO TURN ON THE FRONT WIPERS THEY DO NOT MOVE, BUT YOU CAN HEAR THE MOTOR FOR IT GOING. THE WIPERS IN THE BACK WORKS, JUST NOT THE FRONT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949133February 2, 2017
ENGINE
THE VEHICLE HAS EXCESSIVE OIL CONSUMPTION. I HAVE TO ADD 3 QTS BETWEEN EVERY OIL CHANGE TO BRING IT BACK TO THE CORRECT LEVEL. I KNOW WHEN IT NEEDS THIS BECAUSE THE VALVE TRAIN GETS VERY LOUD AS IT IS STARVED FOR LUBRICATION. IT ALSO WILL HAVE IRREGULAR RPM LEVELS FROM TIME TO TIME AS WELL AS HARD STARTS. VEHICLE HAS 40K MILES ON IT. I HAVE BEEN HAVING TO DO THIS FOR THE LAST 10-12K MILES UNTIL I HEARD OF THIS BULLETIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948826February 1, 2017
VISIBILITY/WIPER
NOTIFIED OF RECALL RELATING TO WINDSHIELD WIPERS IN SEPT 2016, BUT MANUFACTURER STILL HAS NOT FIXED VEHICLE BECAUSE PARTS NOT YET AVAILABLE. VIN IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947773January 26, 2017
ENGINE, POWER TRAIN
OIL CONSUMPTION ISSUE: I REALIZED ABOUT 3 MONTHS AGO THAT MY CAR ENGINE WOULD SHAKE A BIT ON START UP AND DURING IDLE. I TOOK IT INTO THE DEALERSHIP FOR A DIAGNOSTIC TEST AND WAS TOLD THAT THERE WAS VERY LITTLE OIL IN THE CAR AND THAT IT WAS BURNT. I WAS VERY SURPRISED BECAUSE I HAVE NEVER HAD AN ISSUE LIKE THIS BEFORE. SO WE GOT AN OIL CHANGE AND THAT WAS THAT. ENGINE STILL SHOOK ON IDLE AND DURING STARTUP. 5000 MILES LATER I REALIZE THAT IT IS TIME FOR AN OIL CHANGE AND CHECK THE DIP STICK AND FIND THAT NOTHING APPEARS ON IT, INDICATING THAT IT IS SHORT AT LEAST 1.25 QUARTS. I FILL IT UP WITH 0.5 QUARTS AND STILL NOTHING ON THE DIP STICK. I HAVE LOOKED ONLINE AND SEEN THAT MANY OTHERS HAVE HAD THIS ISSUE OF OIL CONSUMPTION WITH 2010-2013 TERRAINS AND THAT THERE IS A BULLETIN ON IT (BELOW): HTTP://GM.OEMDTC.COM/1893/EXCESSIVE-OIL-CONSUMPTION-2010-2013-BUICK-CHEVROLET-GMC#COMMENT-1224 I CALL THE DEALERSHIP AND THE GMC CUSTOMER SERVICE LINE, CHECK MY VIN AND THEY SAY THERE ARE NO RECALLS ON MY CAR. WHAT AM I TO DO? THIS IS AN ONGOING ISSUE THAT MANY OTHERS HAVE COMPLAINED ABOUT IN BULLETINS AND ON THE WEBSITE ABOVE. I FEEL THAT THIS ISSUE HAS DONE ITS DAMAGE ON THE ENGINE AND IS GOING TO COST ME THOUSANDS TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947390January 24, 2017
ENGINE, STEERING, UNKNOWN OR OTHER
"TAKATA RECALL" SO FAR AT 140,000 MILES ON MY 2010 TERRAIN I HAVE HAD TO PUT A NEW ENGINE IN, ALL 3 CATALYTIC CONVERTERS AND NOW A POWER STEERING PUMP AND RACK. I COULD HAVE BOUGHT A BRAND NEW CAR BY NOW. NO RECALLS ON ANY OF THESE??? THERE SHOULD BE. THE ENGINE JUST STOPPED ON THE HIGHWAY AND ONCE REPLACED THEN THE STEERING BECAME TIGHT AND BARELY MADE IT TO THE SHOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947038January 23, 2017
ENGINE
VEHICLE MAKES NOISE ON COLD STARTS, RATTLE AND ENGINE NOISE. FOUND OIL LEAKING ON DRIVEWAY AFTER DEALERSHIP OIL CHANGE. INDICATION WAS POOR FIT OF FILTER. SECOND SUCH VEHICLE TO HAVE THIS ISSUE. OTHER 2009 SATURN OUTLOOK (VEHICLE ROLLOVER INJURIES SUSTAINED AND COMPLAINED NHTSA) . THE COLD CRANK ENGINE NOISE WAS PRESENT PRIOR TO OIL CHANGE ON 4CYL,AND STEERING ALSO MAKES NOISE ON COLD START. VEHICLE IS STATIONARY AND HAS BEEN PURCHASED SECOND HAND FROM DEALERSHIP 1 YEAR AGO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947199January 23, 2017
VISIBILITY/WIPER
WHILE DRIVING ON A BUSY HIGHWAY DURING TORRENTIAL DOWNPOURS, MY 2013 GMC TERRAIN'S WINDSHIELD WIPERS BECAME IMMEDIATELY INOPERABLE WITH NO WARNING. THE WIPERS WENT OFF THE SIDE OF THE CAR & IMMEDIATELY PUT MYSELF & CHILDREN IN DANGER. I WAS IN THE LEFT PASSING LANE & IMMEDIATELY PUT MY HAZARDS ON & OPENED THE WINDOW TRYING TO LOOK OUT BECAUSE IT'S WAS EVENING TRAFFIC COMMUTE TIME. I WAS ABLE TO PULL OVER IN A VERY UNSAFE LOCATION PUTTING MYSELF & CHILDREN AT RISK, BUT HAD NO CHOICE DUE TO THE HIGH TRAFFIC VOLUME & CONCRETE CONSTRUCTION BARRIERS ON BOTH SIDES. I CAME HOME & GOOGLED WHAT THE ISSUE CAN BE, ONLY TO FIND THERE IS A RECALL BUT THERE IS NO REMEDY FOR THIS AT THE PRESENT TIME. THE RECALL IS 2013 VISIBILITY: WINDSHIELD/WIPER WASHER:MOTOR. NHTSA CAMPAIGN # 16V582000 (SUMMARY: GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN MODEL YEAR 2013 CHEVROLET EQUINOX AND GMC TERRAIN VEHICLES. IN THE AFFECTED VEHICLES, THE BALL JOINTS IN THE WINDSHIELD WIPER MODULE MAY CORRODE AND WEAR OVER TIME, POSSIBLY RESULTING IN ONE OR BOTH OF THE WINDSHIELD WIPERS BECOMING INOPERATIVE. CONSEQUENCE: INOPERATIVE WINDSHIELD WIPERS MAY REDUCE THE DRIVER'S VISIBILITY, INCREASING THE RISK OF A CRASH. ACTIONS: THE REMEDY FOR THIS RECALL CAMPAIGN IS STILL UNDER DEVELOPMENT. AN INTERIM NOTICE WAS SENT TO OWNERS ON SEPTEMBER 8, 2016. OWNERS WILL RECEIVE A SECOND NOTICE WHEN THE REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT CHEVROLET CUSTOMER SERVICE AT 1-800-222-1020 OR GMC CUSTOMER SERVICE AT 1-800-462-8782. GM'S NUMBER FOR THIS RECALL IS 25302. FOR DETAILED INFORMATION & SUPPORTING DOCUMENTS, SEE THE OFFICIAL NHTSA PAGE CONCERNING RECALL #16V582000 )I WAS ABLE TO CRY TO AAA ABOUT HOW UNSAFE I WAS & THEY IMMEDIATELY SENT A DRIVER TO TOW ME HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946697January 20, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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