GMC Terrain Complaints

3,167 consumer complaints on file.

#10946673January 20, 2017
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
WHILE DRIVING DOWN THE ROAD IN HEAVY RAIN AND FOGGY CONDITIONS PUT THE DEFROST ON AND SUDDENLY THE INSTRUMENTATION PANEL WENT COMPLETELY BLACK THIS IS A DIGITAL INSTRUMENT PANEL AND IT WAS IN THE MIDDLE OF THE NIGHT THERE FOR LEAVING THE DRIVER WITH INABILITY TO ASCERTAIN SPEED AND OTHER NEEDED INFORMATION FOUND IN THE INSTRUMENT PANEL ALSO LEAVING THE INTERIOR OF THE CAR COMPLETELY BLACK IT'S ALSO INTERFERE WITH THE HEADLIGHTS WHICH BLINK ON AND OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946317January 19, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946389January 19, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I AM ADDING ON ADDITIONAL INFORMATION TO MY PREVIOUS COMPLAINT #10938600. GMC SCA #14159, 14232, 15810, 12313, AND MY TRANSMISSION FAILURE ALL SEEM TO FALL VICTIM TO EXCESSIVE HEAT. I WAS PULLING INTO TRAFFIC WHEN THE TRANSMISSION FAILED. MY TERRAIN HAS FALLEN VICTIM TO THREE POSSIBLY FOUR OF THE FIVE CALAMITIES. THERE IS NO REASON TO BELIEVE ALL FIVE WILL NOT FAIL UNDER THE SAME DRIVING CONDITIONS. SOMEHOW NOT ONCE DID WARNING LIGHTS COME ON FOR MULTIPLE ENGINE OIL OCCURRENCES, NOR FOR MY TRANSMISSION FAILURE. I WAS AN HVAC CHILLER TECHNICIAN FOR 28 YEARS. WHEN I HEAR ECM REFERENCED, AS IN SCA#12312, I HAVE TO ASK WHICH VALUES WERE CHANGED AND WHY. THERMISTORS AND PRESSURE SWITCHES DESIGNED TO PROTECT VITAL ENGINE COMPARTMENT COMPONENTS RUN THROUGH THE ECM YET NO WARNING. MY TRANSMISSION FAILED ON DECEMBER 4, 2016, THE CATALYTIC CONVERTER MAY BE BAD, THE STEERING GEAR IS SUSPECT, AND THE ENGINE WARNING LIGHTS HAVE NOT DONE WHAT THEY ARE SUPPOSED TO DO. THE UNNECESSARILY LONG DELAY IN ADDRESSING THE OIL CONSUMPTION ISSUE OUTLINED IN SCA#14159 PROBABLY COMPROMISED MY ENGINE IN OTHER WAYS. SCA#12313 RESULTED FROM GM DELAYING THE REPAIR OF SCA#14159 FOR SO LONG. WHAT, WHY, AND HOW. WE KNOW WHAT IS FAILING. SIMPLY REPLACING THE PART IN KIND OR SIMILAR IS NOT ADDRESSING WHY. HOW DO WE KEEP IT FROM HAPPENING AGAIN IS DEFINITELY NOT BEING ADDRESSED. SAFETY AS WELL AS QUALITY ISSUES ARE AT HAND HERE. GM HAS IGNORED MY REQUESTS FOR ALL INFORMATION REGARDING SCA#14159, 14232, 15810, 12313, AND 12312, AS WELL AS THE TRANSMISSION. WHY THEY ARE FAILING IS EXCESSIVE HEAT. THAT IS JUST MY GUESS. THEY KNOW WHAT IT IS. I CAN NOT AFFORD A COSTLY TRANSMISSION BILL THAT ONLY FINDS ME BACK IN AN UNRELIABLE VEHICLE WITH SOME SERIOUS SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946485January 19, 2017
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN, MY WINDSHIELD WIPERS STOPPED WORKING. GM HAS ACKNOWLEDGED THE RECALL AND IS YET TO HAVE A REMEDY. THIS CONCERN WAS KNOWN AS OF 8/16 AND NOTHING HAS BEEN DONE ABOUT IT. I HAVE CONTACTED GM AND WAS TOLD THAT THEY DO NOT HAVE A REMEDY YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945723January 17, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. THE CONTACT STATED THAT THE AIR CONDITIONING WAS NOT WORKING AND LEAKED INSIDE THE VEHICLE ON BOTH SIDES DURING THE SUMMER MONTHS. THE CONTACT ALSO STATED THAT THE HEATER DID NOT WORK IN THE WINTER. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO COULD NOT DETERMINE THE NATURE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945706January 17, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY) AT THE END OF AUGUST THE PART FOR THE RECALL REMEDY WAS NOT AVAILABLE. WHILE DRIVING IN THE RAIN, THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE DEALER WANTED THE CONTACT TO PAY FOR THE REPAIR AND GET REIMBURSED WHEN THE PART ARRIVED. THE CONTACT WAS NOT SATISFIED WITH THIS SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000. UPDATED 05/31/17*LJ UPDATED 08/15/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945721January 17, 2017
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
1.) MY WINDOWS WILL NOT DEFROST. WHEN I'M DRIVING ON A CURVY HIGHWAY TO AND FROM WORK AT NIGHT IT DOGS UP SO BAD THAT I CAN'T SEE ANYTHING IN FRONT OF ME. I'VE ALMOST GOTTEN IN A DOZEN CAR ACCIDENT BECAUSE OF THIS ISSUE. 2.) CAR SMELLS LIKE MOLD IS COMING OUT OF VENT 3.) MY CAR MAKES A TERRIBLE SOUND WHEN I ACCELERATE FROM 0-30MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945579January 16, 2017
ENGINE
ON THE 2.4L ECOTEC ENGINE, THE PCV ORIFICE IN THE INTAKE MANIFOLD BECOMES CLOGGED WHICH CAUSES OIL TO BE PULLED INTO THE ENGINE COMBUSTION CHAMBER AND BURNED. THIS CAUSES AN EXCESS BUILD UP OF CARBON INSIDE THE ENGINE AND ON THE SPARK PLUGS WHICH IN TURN CAUSES THE VEHICLE TO IDLE ROUGHLY AND STALL OUT WHILE SITTING IDLE, SUCH AS AT A STOP LIGHT. GM HAS ISSUED A SPECIAL COVERAGE SERVICE BULLETIN (#: 14882) BUT ONLY FOR SPECIFIC VIN'S. IT HAS BECOME KNOWN THAT THERE ARE MANY OTHER VEHICLES THAT FALL UNDER THE YEAR GROUPS STATED BY GM IN THEIR SERVICE BULLETIN, EVEN IF IT'S A VIN THAT THEY DEEM IS SAFE FROM THE PROBLEM, BUT THEY REFUSE TO RECALL THE VEHICLES EVEN IF THEY ARE AFFECTED BY THE KNOWN PROBLEM. THIS IS A SAFETY ISSUE THAT CAUSES THE VEHICLE TO DIE WHILE TRYING TO LEAVE FROM A STATIONARY POSITION ONCE THE ENGINE HAS WARMED UP, FOR EXAMPLE PASSING THROUGH AN INTERSECTION AFTER A RED LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945012January 13, 2017
ENGINE
INITIALLY RADIO STAYED ON AFTER LEAVING CAR ONCE. LATER THE CAR WOULD NOT START EVEN THOUGH BATTERY WAS FAIRLY NEW. MECHANIC DIAGNOSED 2 CODES (P062B CONTROL MICRO PROCESSOR AND P0690 RELAY CIRCUIT) RELATED TO ECM. MECHANIC RESET THE ECM AND TRIED RUNNING CAR BUT CODES CAME BACK AGAIN. NEW ECM HAD TO BE ORDERED AND INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945029January 13, 2017
ENGINE
TAKATA RE CALL WHILE DRIVING ON SECONDARY STREET MY VEHICLE LOST MOMENTUM. FROMM 45 MPH TO 30 THEN SHUT DOWN. THE RECIEVED MESSAGE ENGINE POWER REDUCED. IT VIBRATED AND SHUT DOWN. I LOOKED UP THE CODE. SAT FOR A MOMENT AND RESTARTED. IT WENT WITHOUT INCIDENT FOR A COUPLE OF DAYS. HAD IT CHECKED OUT SAYS IT'S THE THROTTLE BODY WAS NEEDED. IS THERE A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945079January 13, 2017
ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
TL* THE CONTACT OWNS A 2012 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE AND THE VEHICLE STARTED TO DECELERATE. THE CONTACT COASTED INTO A PARKING LOT AND NOTICED AN OIL ODOR AROUND THE VEHICLE. THE CONTACT NOTICED THAT THE VEHICLE WAS LEAKING OIL ALL OVER THE PARKING LOT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PCV VALVE WAS FROZEN AND WAS NOT CIRCULATING CAUSED BY EXCESSIVE PRESSURE LEAKING OUT OIL. THE INTAKE MANIFOLD AND CAM COVER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE CONSUMER REQUESTED AN UPDATE OF THE INVESTIGATION CONCERNING THE VEHICLE'S PCV VALVE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944575January 12, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS CEASED TO FUNCTION DURING INCLEMENT WEATHER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944439January 11, 2017
ELECTRONIC STABILITY CONTROL (ESC)
ENGINE REDUCES POWER, STABILITRAK LIGHT COMES ON AND VEHICLE SHUTS OFF. ALL THREE TIMES IT HAPPENS USUALLY DURING OR AFTER HIGHWAY DRIVING. CAR HAS BEEN IN SERVICE 3 TIMES FOR THE SAME ISSUE. 8/3/16, 8/11/16 AND 1/4/17. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943759January 9, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY MALFUNCTIONED AND STOPPED OPERATING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE WIPER BALL JOINT MECHANISM WAS FAULTY. THE FAILURE WAS REPAIRED, BUT RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY); HOWEVER, THE PARTS NEEDED TO REPAIR THE FAILURE WERE NOT AVAILABLE. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943914January 9, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED EXCESSIVE OIL CONSUMPTION. DURING AN OIL CHANGE, THE TECHNICIAN DIAGNOSED THAT THE OIL WAS A QUART AND A HALF LOW. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN PERFORMED AN OIL CONSUMPTION TEST. THE TECHNICIAN STATED THAT IT WAS WITHIN NORMAL OPERATING RANGE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,155.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943980January 9, 2017
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND CONTROL ASSIST WARNING INDICATORS ILLUMINATED. THE SPEED DECELERATED BELOW 10 MPH INDEPENDENTLY IN ADDITION THE ENGINE MADE AN ABNORMAL SOUND. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME SLOWLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,332. UPATED 03/07/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940124January 6, 2017
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN ON A HIGHWAY, THE WINDSHIELD WIPERS STOPPED WORKING & I HAD TO PULL OVER TO AVOID A CRASH. HAD THE WIPERS INSPECTED AT GMC FACILITY & WAS TOLD THAT IT WAS DUE TO WIPER TRANSMISSION FAILURE. I ONLY HAVE 77,000 MILES ON THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939981January 5, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY). THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939813January 5, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 70 MPH IN THE RAIN, THE WINDSHIELD WIPERS SUDDENLY STOPPED OPERATING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN NUMBER: 16C582000 (VISIBILITY/WIPER). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939689January 4, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2015 GMC TERRAIN. WHILE DRIVING 30 MPH, THE LOW BEAM HEADLIGHTS FAILED TO FULLY ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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