Genesis G80 Complaints

246 consumer complaints on file.

#11436054October 8, 2021
TIRES:SIDEWALL
The contact owns a 2020 Genesis G80 Equipped with Continental tires, Tire line ProContact Rx. Tire size 275/35R19, Dot number afbnd7vn2419, these two tires were located at the rear passenger side and the rear driver’s side. The contact also wanted to note that the passenger front side and the driver’s front tires also failed those tires were also Continental tires, Tire line ProContact Rx, tire size 245/40R19, the Dot number was not available. The contact 275/35R19 tires blew when a pothole was hit, and the tires also exhibited cuts these tires failures occurred on two separate occasions. The 245/40R19 tires also blew when pots holes were hit on the road and the tires exhibited cuts the contact also wanted to note that these tires failed on the third occasion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434491September 27, 2021
STEERING
In general, when you release your grab from the steering wheel, it automatically return to a straight position, but when I steer my vehicle to the right then steering wheel is fixed in to the right position and not turning back, only way to steer in the front direction is using your force to steer it, which means if I failed to steer the wheel into the straight position then my car will get out of the lane and eventually collide with other structures, vehicle, or person I complained this many times before today to Genesis of Auburn service center but answer I received every time from the service center is they found nothing wrong, but the problem is getting worsen now, back then it only happens on the high-speed in highway but now it occurs in low-speed while driving in city
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433180September 16, 2021
TIRES
The contact owns a 2019 Genesis G80 equipped with Continental Tires, Tire Line: Conti Pro Contact, Tire Size: 245/40/R19, DOT Number: (not available). The contact stated that he had experienced a tire blowout on the passenger side front tires on two separate occasions. On the first occasion, while driving 60 mph, the passenger’s side front tire had a blowout. On the second occasion, while driving 35 MPH, the replacement passenger’s side front tire experienced a blowout. The contact replaced the tires with the spare tire. The vehicle was taken to the dealer on two separate occasions for the same failure and the dealer replaced the passenger’s side front tires. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430308August 24, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428838August 12, 2021
TIRES:SIDEWALL
Both passenger side tires had to be replaced. The car has less than 9,000 miles. Front tire had a sidewall bubble. Rear tire had a sidewall tear with metal showing. Service men detected tire defect during routine oil chage. I do not recall any incidents that would have caused these defects. I'm a 66 year old woman and don't drive carelessly. These tires were damaged too easily and with too few miles on them. Can I apply for any replacement costs? P275/35/ZR19 and P275/40/ZR19 The vehicle was damaged and repaired on 10/8/2020. There was no tire damage at that ime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426259July 24, 2021
STEERING
When steering car to left 2 or 3 times some days it sticks and I have to yank it back. Obvious safety hazard and I see where other owners on car blogs/sites have experienced the same dangerous situation. Sounds like on chat rooms dealers and mfg. acting like they've never heard of such a thing. Time for a recall? I'm taking to dealer this coming Wednesday. They have a bulletin out I just saw on your website number 20-st-004hg which may be the fix. Isn't this a possible life threatening situation?Shouldn't this be a recall?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426198July 23, 2021
UNKNOWN OR OTHER
I have a Genesis G-80 2017 There was a recall earlier this year and I took my car in for that repair about a month ago. As of 7/12/21, my car feels hot from the floor up. My air conditioner works fine When I park my car in the garage and close the door, it is so hot until I will leave the gavrage door open. The recall was for the ABS system to hae a fuse system replaced that could affect more than breaks (this is what I was told). Specifically, the car was at risk for catching on fire because of this fuse. My ABS caution light is on along with other warnings and because of the recall, I am having difficulty getting my car serviced. I called Genesis Corporate and he told me not to park the car in the garage and he asked if I needed numbers to other dealerships for repair. My concern is why sale something that you are not equipped to repair? I want it documented that this car was supposedly repaired, but clearly there is something else going on I am not sure what your agency's role is with recall, but this is a government agency so I am assuming that you guys have some checks and balances in place for safety. There is something else going on with these vehicles When my car catches on fire with me in it or while parked in the garage at the hospital where I work, I wan you to know. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425645July 20, 2021
ENGINE, POWER TRAIN
The contact owns a 2021 Genesis G80. The contact stated while driving 30-40 mph on two separate occasions, the transmission disengaged, and the vehicle stalled and restarted without warning. The local dealer was not contacted. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was 29,034.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422513June 27, 2021
TIRES, TIRES:SIDEWALL
The vehicle has 11,000 miles on it. I just drove from Boston, MA to Scranton, PA on Thursday 6/24/21. There were no issues and I did not hit any pot holes. On Friday morning we started driving and 3-4 miles away going about 40 mph, we noticed a problem on the right front. I pulled over and we noticed the tire was flat. I called triple A and took the car to a tire repair shop. The sidewall was worn all around the perimeter of the tire and it had a hole in the sidewall. I also noticed a bubble on the left front tire, thus both tires were replaced. I notified Continental and opened a claim with them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422051June 23, 2021
SERVICE BRAKES, PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA campaign number: 21V160000 (service brakes, hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the contact has not notified the manufacturer of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer would like to withdraw complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421688June 21, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
Hyundai Motor America and Genesis Motor America are recalling my 2017 Genesis G80 vehicle to address a risk with anti-lock break system (ABS) modules because it could malfunction internally and case an electrical short over time potentially resulting in engine compartment fire. I contacted the dealership and they claim that do not have the required part to resolve the issue. Also they do not have an estimated delivery date for the part. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419196June 1, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Genesis G80. The contact received an email from Carfax of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418469May 25, 2021
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
The contact owns a 2017 Genesis G80. The contact stated while driving 65 mph, there was a loud sound coming from underneath the vehicle. The vehicle loses motive power and power steering functionality. The contact manually steered the vehicle over to the side of the road. The contact attempted to restart the vehicle however, there was no electrical power present. The vehicle was towed to the nearest town and was inspected by the tow truck driver. The contact was informed that the battery terminals were not properly connected. The tow truck driver reconnected the battery and restarted the vehicle. The contact took the vehicle to a local dealer where the mechanic replaced the passenger’s side inner fender liner. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418311May 24, 2021
SERVICE BRAKES, HYDRAULIC
The contact owns a 2018 Genesis G80. The contact received notification of NHTSA Campaign Number: 21V160000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416616May 14, 2021
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
THE CONTACT OWNS A 2019 GENESIS G80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V160000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GREGORY HYUNDAI LOCATED AT 490 SKOKIE VALLEY RD, HIGHLAND PARK, IL 60035, (847) 831-5980) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415493May 7, 2021
SERVICE BRAKES
CAR MAY CATCH ON FIRE BRAKES PROBLEMS HAVE A RECALL BUT PROBLEMS HAVEN'T BEEN SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415165May 4, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
THERE IS A RECALL I LEARNED THROUGH MY OWN RESEARCH HEARING ABOUT IT THROUGH THE NEWS MEDIA. MANUFACTURER RECALL NUMBER006G NHTSA RECALL NUMBER21V160000 I HAVE NOT BEEN NOTIFIED BY THE MANUFACTURER OR DEALER ABOUT A PROBLEM. I DID ASK ABOUT IT ON A ROUTINE SERVICE CALL. AND WAS TOLD BY THE DEALER MAINTENANCE REPRESENTATIVE YES THERE IS A RECALL AND NO FIX WAS AVAILABLE. AS THIS IS RELATED TO THE BRAKES, MY QUESTION IS: IS THE CAR SAFE TO DRIVE. IF SAFETY RELATED OR NOT WHY HAVE I NOT BEEN NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407261April 9, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2017 GENESIS G80. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V160000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MYRTLE BEACH HYUNDAI (1887 HWY 501, MYRTLE BEACH, SC 29577, (843) 626-3657) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406690April 6, 2021
VISIBILITY/WIPER
I WAS DRIVING DOWN THE HIGHWAY AT 70MPH, NO OTHER VEHICLE IN FRONT OF ME. THE MOVABLE SECTION OF THE SUNROOF EXPLODED WITH A LOUD BANG AND GLASS RAINING DOWN ON ME AND MY PASSENGER. ALL WIDOWS CLOSED, SUNROOF CLOSED, SUNSHADE OPEN. 60SUNNY MORNING. I'M EXTREMELY CONFIDENT THAT NOTHING HIT THE ROOF. I HAB NEVER HAD AN ISSUE WITH THE ROOF AND ACTUALLY SELDOM OPEN IT....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405137March 27, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
REGARDING NHTSA RECALL REPORT #21V-160 THERE SEEMS TO BE SOME CONFUSING INFORMATION REGARDING ACTION TO BE TAKEN BY THE VEHICLE OWNER. IN THE SECTION DESCRIPTION OF THE SAFETY RISK IT SAYS THAT THERE IS A RISK OF A FIRE WHEN THE VEHICLE IS "PARKED OR DRIVING". IN THE SECTION DESCRIPTION OF REMEDY IT STATES "CUSTOMERS CAN CONTINUE DRIVING THESE VEHICLES". IT SEEMS BASED ON THESE TWO STATEMENTS YOU'RE TAKING A CHANCE OF A VEHICLE FIRE IF YOU CONTINUE TO DRIVE. THE FIRST STATEMENT SAYS THE PROBLEM CAN OCCUR WHILE DRIVING AND THE SECOND SAYS YOU CAN STILL DRIVE THE VEHICLE. BASED ON INFORMATION FROM OTHER SOURCES QUOTING GENESIS THE INSTALLATION OF A PARTICULAR FUSE, LOCATED IN THE ABS MODULE WILL PREVENT THE CHANCE OF A FIRE. I'M ASSUMING THIS IS A TEMPORARY FIX SINCE GENESIS IS STILL TRYING TO LOCATE THE EXACT CAUSE OF THE PROBLEM. CAN YOU ELABORATE ON EXACTLY WHAT FUSE SHOULD BE REPLACED. MY LOCAL DEALERSHIP AND GENESIS NATIONAL CUSTOMER SERVICE HAVE NO CLUE ABOUT THIS FUSE STOP-GAP MEASURE AND ARE REFUSING TO LOOK FURTHER INTO THE MATTER. AT THIS POINT, BASED ON THE INFORMATION IN THE NHTSA REPORT I AM AFRAID TO USE MY CAR. CAN YOU PLEASE CLARIFY WHETHER OR NOT I CAN SAFELY OPERATE MY VEHICLE? CURRENTLY IT IS SITTING IN MY DRIVEWAY AS I DON'T WANT TO TAKE A CHANCE TRANSPORTING MYSELF OR FAMILY. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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