Genesis G80 Complaints

246 consumer complaints on file.

#11493543November 14, 2022
AIR BAGS
Red light for showing no airbag keeps coming on whether someone sitting in passenger seat or not. Going to contact dealer to see about looking at airbag sensor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492322November 4, 2022
UNKNOWN OR OTHER
I purchased my car in 1/2022. Starting 4/23/2022 through 10/27/2022 the CAR ALARM has activated itself approximately 100 times. Usually the key fob can stop the alarm, but several times the vehicle must be driven away or moved to stop the alarm sound. I took the car to the dealer on or about 4/12/2022 to search for the problem. After 1 week, the dealer advised it found no problem, but replaced a rear sensor and returned the car on 4/19. On 4/23/2022 the alarm problem began again. After my local Irvine, CA dealer refused to take the car back for repairs, on 5/16 I made a written complaint to Hyundai Claims. Since then, the alarm has activated without cause repeatedly. On 9/2/2022 with Claims approval, I left my car with Cerritos Genesis. On 9/15/2022, my LOANER G80 alarm activated itself without cause. On 9/23/2022 I picked up my car, after the dealer reported it found no problem. On 10/27/2022 the alarm reactivated itself twice, before I moved the car out of my hearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490940October 26, 2022
UNKNOWN OR OTHER
Randomly, infrequently when driving at highway speed with both hands on steering wheel get alarm and message to keep hands on steering wheel. I momentarily release and re-grip steering wheel and sound and message eventually disappear. No pattern as to when this occurs except at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488983October 12, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
THE DOORS ON THE VEHICLE EITHER REAR OR OTHER WILL NOT OPEN FROM OUTSIDE OR INSIDE AND PERSON CAN GET TRAPPED IN THE SEAT. PROBLEM HAS BEEN RECOGNIZED BY DEALER AND MANUFACTURER HYUNDAI. HYUNDAI HAS EXTENED RECALL WARRANTY BUT NOT FOR THERE SISTER COMPANY GENESIS WHO HAS SAME PROBLEM. INSPECTED BY DEALERSHIP AND CASE NUMBER PROVIDED BY GENESIS # 20424715 NO WARNINGS GIVEN AND HENCE NO ABILITY TO PREVENT THERE ARE NUMEROUS CARS WITH SAME DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478420August 9, 2022
ENGINE
The contact owns a 2018 Genesis G80. The contact stated the vehicle was making a knocking sound from underneath the hood of the vehicle near the engine. While the contact was attempting to accelerate the vehicle displayed a hesitation while idling or driving at various speeds. The check engine warning light was illuminated. The contact had taken the vehicle to the dealer to be diagnosed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474860July 20, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2017 Genesis G80. The contact stated that while driving approximately 65-70 MPH, the moon roof was closed and shattered. There was no impact to the moon roof to cause the failure. The contact took the vehicle to the dealer and was informed that the moon roof needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472023July 1, 2022
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The driver seat module was defective, it was replaced & is still not working properly. It works sporadically. The navigation system freezes sporadically, the instrument display panel gives incorrect information. The Speed Limit Display indicated "34" when the heated seat feature was turned on, but the posted speed limit was 55. Information sent to the vehicle by GCC was never located, not sure if the navigation system did not receive the information. Concerned for short-circuit issues with the electrical system which may cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468153June 8, 2022
POWER TRAIN
The contact owns a 2018 Genesis G80. The contact stated that while operating the vehicle, the transmission would erroneously switch from drive(D) to neutral(N). The contact indicated that the failure mainly occurred after driving in reverse and then shifting to drive(D). Also, while driving at various speeds, the steering wheel remained seized and would not return to the center without additional force being applied. The failure had occurred while turning in either direction. The vehicle was taken to the local dealer who was unable to duplicate the failure; no service was performed. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 25,000. The contact has stated that the correct mileage at the time of failure is actually 31,158. All issues with the vehicle have been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460716April 14, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
While entering a parking space at approximately 5 mph the gas pedal stuck and accelerated causing the car to jump curb and hit a wall causing severe damage to car and driver.The engine was still rerving and had to be shut down after the incident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11459848April 6, 2022
ELECTRICAL SYSTEM
The contact owns a 2020 Genesis G80. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that rodents had chewed through the soy-based wire coating. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer who provided the same diagnostic and repaired the vehicle; however, the failure persisted. The vehicle was taken back to dealer where it was diagnosed that rodents had also chewed through the starter wiring. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457046March 16, 2022
SERVICE BRAKES
We took the vehicle in for the ABS recall on the 2020 Genesis G80 [XXX] The Dealer changed the Fuses and told me the fuses where changed from a 10 amp to a 20 amp fuse. This seems to be the wrong way to go for a defective ABS module. Then they told me it is ok to park the car in the garage. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456623March 14, 2022
STRUCTURE:BODY
My trunk iced over and I accidentally hit the key fob to release the trunk. Next time I go to access the trunk, to my surprise, it does not open. I tried the key release, dash release, manual key unlock, and interior emergency trunk release - none worked. There was no way the to access the trunk. I had to wait a few weeks to take it to the dealer and I’m now sitting here waiting for the resolution. Either way, there is no time or circumstance I should not be able to access the trunk automated or manual; however, that is the design flaw case with this model Genesis.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455386March 6, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Unkown. My genesis G80 sport "ghost brskes". While driving all is call and fine. But when I initiate the brakes to come to a full stop gradually.... I will feel the vehicle apply extra brakes than which I am apply. And this happens consistently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454275February 26, 2022
UNKNOWN OR OTHER, STRUCTURE:BODY
Glass in front of the moon roof exploded outward. Corners where collapsed inward. Traveling aprox. 50 mph. Clear sunny day. No traffic in front or behind. My first thought was flat tire. Glass was standing straight up with a 2 in gap in the center. The next one may completely leave the vehicle and cause an accident. Not looking for reimbursement. Paid by insurance. I think there was some sort of pressure on the glass to cause the damage making it a product defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451267February 9, 2022
UNKNOWN OR OTHER
The G80 is equipped with a bluetooth system that should read incoming text messages while in drive. (see https://www.youtube.com/watch?v=cxfPQ37jJbI&t=6s) Instead, after I select "Listen" the car tells me "unavailable while Driving." When I close this system message, the display shows the first several words of the text message - allowing me to read the message while in Drive. This is unsafe. My vehicle is not the only one experiencing this problem - see https://genesisowners.com/genesis-forum/threads/voice-text.37457/ for other reports and more details. I have contacted Genesis USA several times with no luck. I have returned the car for service multiple times with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445977January 3, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
I purchased a 2022 Genesis G80 RWD 2.5T Prestige. After driving the car for less than 500 miles I got a message on my dash board that said " Check Lane Change Assist Function" it had a picture of the road and a left and right arrow on, along with a triangle and the information icon inside it. After 20 seconds the 15.5 Navigation screen goes completely blank. The screen controls more than the Navigation. It had done this routinely everyday. We are very nervous about driving the car not knowing what else electronically could go wrong. I took it back to the dealer and they said they have no idea what is wrong. They told me that I was not the only person whom has came in to the dealership with the same issue. The dealer has no idea how to make any repairs I have pictures of the dash when both events happen if you would like them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444048December 16, 2021
TIRES
The contact owns a 2021 Genesis GV80 equipped with Pirelli Tires, Tire line: Scorpion STR, Tire Size: 265/55/R19, DOT Number: (N/A). The contact stated that while the vehicle was parked, the front passenger's side tire had an inner sidewall blowout. The tire was not replaced. The manufacturer was made aware of the failure and referred the contact to two dealers. The tire and vehicle failure mileages were not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441477November 23, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2018 Genesis G80. The contact stated the rear driver’s side door failed to lock or unlock. The contact took the vehicle to the local dealer, where it was diagnosed with needing the rear driver’s side door latch to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was 66,590.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437766October 22, 2021
TIRES:SIDEWALL, TIRES:TREAD/BELT, TIRES
275.35r19 96w Continental Procontact TX Between 12-15k miles I had my two front tires form sidewall bubbles. The first bubble resulted in a blowout. Now at about 24k miles I'm told by the dealer the tread on my rear tires is almost gone. One rear tire, also, loses air monthly. I drive mostly locally and my longest trips are not greater than 70miles. I park in my driveway rarely where anything can hit the sidewall. For four tires to fail at this mileage indicates to me there is a serious flaw with the manufacturing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436777October 14, 2021
UNKNOWN OR OTHER
Whenever I make a prolonged right hand turn the steering wheel sticks in that position until it is MANUALLY returned to center. For example, taking an on-ramp than is a large ‘U’, the vehicle steering wheel ‘sticks’ in the turned position to the right. I can take my hand off the wheel and it stays there until it is forcibly turned back to center. This has been going on since I owned the vehicle, but it has never been unrecoverable. It’s happened every time I take the same on-ramp…every time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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