Genesis G80 Complaints

36 consumer complaints on file.

#11758246August 20, 2026
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Genesis G80. The contact stated that while depressing the brake pedal, three seconds later the vehicle hesitated, and the vehicle lost power. The contact was able to turn off and restart the vehicle, and the vehicle started working as intended. No warning light was illuminated. The contact stated that the failure only occurred in hot weather. A dealer was contacted. The vehicle was taken to a dealer but was not yet diagnosed. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with NHTSA Campaign Number: 24V282000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 33,171.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11757190August 15, 2026
ELECTRICAL SYSTEM
My car was diagnosed with burnt wiring causing the Complete front wiring harness needing replaced. The Company Genesis don’t want to repair/fix the problem or the Warranty company. The Service Manager Mr. Daryl has said this is a manufacturing defect issue. They have repaired several on this particular vehicle and somebody should cover it. If anything happens to me, I am suing or my Family will. Burnt wiring can cause a fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11755586August 8, 2026
VISIBILITY/WIPER
new car has pitted side fron glass windows. many customers have complained to both genes hyundai new car deliveries have pitted windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746598June 26, 2026
AIR BAGS, SERVICE BRAKES, STEERING
This complaint is a follow-up to NHTSA Complaints #11714226 and #11730299 regarding the same unresolved safety defect. Since those complaints were filed, the vehicle has now been involved in a SECOND defect-related crash. I repeatedly begged Genesis not to return this vehicle to me because I believed it was unsafe to drive. They refused to state the vehicle was safe or unsafe. No risk to them.Genesis scheduled a fourth repair attempt, took possession of the vehicle, but did not repair or even diagnose the steering and braking defects before returning it to me. Despite my repeated warnings that someone could be seriously injured or killed, I was forced to continue driving a vehicle that was unsafe. On June 24, 2026, while traveling approximately 20 mph, the vehicle suddenly veered right. The steering became unresponsive, and the brakes behaved abnormally, causing me to leave the roadway and fly into a ditch. I struck my head, and this crash closely mirrored the first defect-related crash on March 29, 2026. This occurred after four repair opportunities and after Genesis had actual knowledge of the repeated steering and braking failures. The defects remained unresolved when the vehicle was returned to me. NHTSA states that “vehicle safety is the top priority” and encourages consumers to report defects that create “an unreasonable risk to motor vehicle safety.” I believe this vehicle presents exactly that type of ongoing safety risk. Two crashes involving the same unresolved steering and braking defects should warrant immediate review. I am also undergoing cancer treatment and have recently developed heart palpitations. The stress of repeatedly being placed in a vehicle I warned was unsafe is unacceptable. My life, my passengers’ lives, and the safety of the public are at risk. Please associate this complaint with NHTSA Complaints #11714226 and #11730299 and investigate these recurring steering and braking failures before someone is seriously injured or killed.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11736914May 10, 2026
ELECTRICAL SYSTEM, STRUCTURE:BODY
The windows do not roll down or up from any of the switches. this was taken in for a warranty repair and after i received the vehicle back. it worked for a day and has now began to do the same intermittent working and not working. where more often than not i am unable to roll the windows down. Along with the memory seat function not recognizing any presses. On vehicle pickup, the memory seat function was not working, the technician immediately hooked his tools up and reset something and got it working again. They said they had replaced a harness to get the door switches working properly. However the same issue has not started again. leading me to believe that was not the cause of the issue. Like before trying to roll the windows down from either the drivers master switch or any of the passenger door switches results in no operation conditions. randomly it will start working for a bit but than go back to inoperable. This problem has been occurring since i got the car and will be calling the dealer back again to express the dissatisfaction and failure to repair what they claimed to have fixed. It has already spent just under 2 months in the shop out of the 3 months that i have owned the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11730299April 10, 2026
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
This is a follow-up to complaint #11714226 regarding an ongoing safety defect. The defect has now resulted in a crash. The vehicle experiences repeated unintended braking at highway speeds (50–79 mph) without driver input and with no obstacles present. During multiple events, the steering becomes temporarily unresponsive or “locked,” preventing driver control. The vehicle has also exhibited unintended lane departures, erratic lane changes, and unexpected acceleration following braking. Warning indicators including Forward Collision-Avoidance Assist, Automatic Emergency Braking, Driver Attention Warning, Lane Assist, and Master Warning have illuminated without cause. This vehicle has been presented three times for repair attempts specifically for these braking and steering systems and has been out of service over 30 cumulative days. The manufacturer was unable to duplicate or repair the defect and returned the vehicle unrepaired. On March 12, 2026, Genesis Corporate (Case Manager Terrence) stated they were coordinating with Genesis of Selma to schedule a fourth repair attempt. However, on March 26, 2026, Mike at Selma Genesis stated via text: “We as a dealer won’t be working on your car.” This directly contradicts Genesis Corporate and has prevented further repair attempts. On [XXX], while traveling approximately 55 mph, the vehicle experienced a sudden loss of steering control combined with unintended braking, causing it to leave the roadway and collide with pistachio trees. Law enforcement responded. I sustained back and neck pain and sought medical care. The defect remains unresolved and poses a serious risk of injury or death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11723338March 10, 2026
UNKNOWN OR OTHER
The car was purchased on [XXX]. On [XXX]—only six days after purchasing the car—it failed to accelerate through an intersection while turning left in front of oncoming cars. Less than a week later, on [XXX], the car again failed to accelerate as it slowed down entering a rotary on [XXX] . The same thing happened again on [XXX] as it was driven out of the Savannah Bend Marina, turning left onto [XXX] , and yet again on [XXX] while driving around a traffic circle on [XXX] . On [XXX], the car once again failed to accelerate when attempting to clear an intersection on [XXX] Pooler, a Savannah suburb. On [XXX], after starting the car in the garage, it obviously had a problem running while idling. Backing out of the carport and pulling out onto the street, it barely responded. Even after the accelerator was practically floored, the car would go only about 35 miles per hour. On [XXX], the car yet again delayed in accelerating while turning left onto [XXX] from [XXX] . As it turned left and the accelerator was pressed down, the car slowly inched forward for a few seconds before finally accelerating and clearing the intersection, barely averting a collision with oncoming traffic. The dealership has had multiple attempts to repair the defect, but it has been unable to locate or remedy the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11719085February 19, 2026
WHEELS
Description of Incident: The car was sold with a passenger-front Dunlop tire that suffered a critical structural failure where the tread rubber completely wore away, leaving the internal metal cords and plies exposed (visual evidence attached). I was unknowingly operating the vehicle in this hazardous condition for 136 miles of highway and local driving until the defect was fully identified on February 14th. Component Availability: The tire was removed from the vehicle on February 14th by an independent service center during the emergency purchase of four new tires. While the physical tire was left for disposal at the service center, high-resolution photographs of the failure are available and attached to this report for inspection. Safety Risk: The vehicle was sold in an unsafe and illegal condition (IL Vehicle Code 625 ILCS 5/12-405). The exposed structural metal plies created an imminent risk of a high-speed blowout or catastrophic tread separation, endangering both the occupants of my vehicle and other motorists. Confirmation/Inspection: The problem was confirmed by a certified technician at an independent service center on February 14th, who identified the tire as unfit for service. The selling dealer (Jidd Motors) was notified of a defect on February 6th but refused to replace the tire. This incident has also been reported to the Illinois Attorney General and the Illinois Secretary of State Police (Dealer Operations). Warning Symptoms: There were no warning lamps, TPMS messages, or symptoms prior to the physical discovery of the exposed metal. The tire maintained air pressure despite the severe structural compromise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11714226January 29, 2026
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at highway speeds (55–73 mph), the vehicle has repeatedly and unexpectedly applied the brakes on its own and on at least one occasion experienced a loss of power. These events occurred without any vehicles, pedestrians, or obstacles present, and without any driver input. Road and weather conditions did not warrant braking. On multiple occasions, the vehicle suddenly decelerated while adaptive cruise control was engaged, then immediately re-accelerated back to the set speed. This created a serious risk of being rear-ended or involved in a high-speed collision. On one occasion, the vehicle experienced a loss of power while driving at highway speed, requiring immediate driver intervention to avoid a dangerous situation. These incidents make the vehicle feel unpredictable and unsafe to operate as intended. I regularly transport family members, and these failures place my safety and the safety of others at significant risk of serious injury or death. The vehicle has been inspected by an authorized Genesis dealership on two separate occasions. Despite extended road testing, the dealership has stated they were unable to reproduce the issue and no permanent repair has been performed. The manufacturer has been notified, and the defect remains unresolved. No warning lights or messages were present prior to the incidents. The failures occur suddenly and without advance indication.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713529January 27, 2026
POWER TRAIN
When turning on the car, the right side of the dashboard (digital panel) will not turn on, it will not display rpm, gas or speed. The turn signals are not making the click noise. The issue happens randomly and I haven’t been able to replicate it in the presence of the dealer. Once the dashboard is back on the service engine light will come on and a service code is noted on the diagnostic system. This has been ongoing since the car was brand new, the first instance at 1,200 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707234December 27, 2025
SERVICE BRAKES, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
I am submitting this report to document a serious and dangerous safety defect involving my Genesis G70. Note - Your system pulls my VIN as a G80, I own a G70. On two separate occasions, the vehicle applied braking without driver input and abruptly veered to the left, despite there being no obstacles, vehicles, or road hazards present. During the first incident, the vehicle was operating in Comfort mode with Lane Assist enabled. During the second incident, the vehicle was operating in Sport mode with Lane Assist disabled. In both cases, the braking felt as though it was applied to the front-left wheel, causing an immediate and forceful deviation of the vehicle to the left. Both incidents occurred while the vehicle was traveling at speed and required immediate corrective action. I was forced to divert the vehicle onto the shoulder to avoid a potential collision. My family was present in the vehicle at the time. Had there been a vehicle in the adjacent left lane during either event, a collision would have been unavoidable. No warnings, alerts, or visual indicators were displayed prior to or during either incident EXCEPT late / after or during about Checking Lane Safety Warning There were no objects, lane intrusions, or traffic conditions that would justify autonomous braking or steering intervention. I am reporting this issue as a critical safety defect that poses a serious risk of collision, injury, or fatality. I am also reporting the issue to my authorized dealer, Global Auto Mall (Route 22, North Plainfield, NJ), for immediate inspection and diagnosis. I am aware of other similar reports involving this behavior and believe this issue warrants investigation. I am submitting this complaint to the National Highway Traffic Safety Administration to document the defect and to help prevent potential injury or loss of life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703013December 4, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Genesis G80. The contact stated that after fueling the vehicle with gasoline, there was a strong fuel odor inside the vehicle. The failure persisted, and the contact stated that the check engine warning light became illuminated on the instrument panel. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by the gas cap not being properly secured and closed tightly. The contact was also informed that the fuel tank might be overfilled, causing gas to splash down to the vapor lock, and the contact disputed the claim. Despite the dealer's diagnosis, the contact stated that the failure remained and that the fuel odor was smelled hours after fueling the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 41,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701531November 25, 2025
ENGINE
Car less than 1 month old with approx 500 miles caught fire from the engine and was totaled. Nearly took the driver and house with it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11700956November 22, 2025
VEHICLE SPEED CONTROL
On Oct 14, 2025 I was traveling on route 287 north in cruise control set at 67 mph. Suddenly the dashboard screen went black and the car floored itself. The gas pedal went to the floor. It took a few seconds to realize what was going on. When the dashboard lit back up I was going over 100 mph. I quickly applied the brakes which disengaged it. It never happened again. The car is currently at the dealership but they could not reproduce the problem. They said it did not throw a code either. I felt it was important to report this so I am.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691447October 5, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING
Driver attention warning "consider taking a break" too sensitive, too frequent and too random, happens every 7-15 minutes with loud beeps. Very annoying and distracting, and the feature cannot be turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689627September 25, 2025
AIR BAGS
The contact owned a 2023 Genesis G80. The contact stated that a 2001 Ford F-350, pulling a tow trailer, ran a red light while traveling at approximately 50 MPH and crashed into her vehicle. The air bags did not deploy. The contact sustained injuries to her left side, arm, neck, and back, and medical attention was provided. A police report was filed. There was no reported fire. The vehicle was towed to an auto recovery site. The contact called an unknown local dealer who referred her to the manufacturer. The manufacturer was contacted, and they opened a claim. The failure mileage was 22,750. The vehicle was deemed a total loss.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11677255July 30, 2025
POWER TRAIN
Any time I step on the gas to accelerate from the current speed to by pass a car (by changing lanes), the transmission down shift to third gear and does not Up-shift causing the car to reach the top speed of the 3rd gear which is slower then the speed before the shifting occured. This episode causes the car behind me to have a knee jerk reaction and could result in rear ending me or trying to avoid an impact with me by abruptly changing lanes and possibly hitting incoming cars............. the first time it happened to me I only got the finger which I gladly accepted considering the alternative... I do hope that this is an isolated incident but I wanted to report it to ahve it on record in case it happens to other drivers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660904May 14, 2025
ELECTRICAL SYSTEM
The entire instrument panel/cluster went out while driving. It did come back on after going totally black. We had no ability to see speed, fuel, or any cameras. This happened yesterday, May 13, 2025. We are trying to get an appointment at the dealership to address it. There does not appear to be any error codes recorded by the vehicle for this event, according to the app. It appears that this problem is the same as an existing recall for G80 vehicles through 2024. Genesis and NHTSA needs to add 2025 models to this recall (026G)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659272May 6, 2025
SERVICE BRAKES
Vehicle Information: * Year: 2021 * Make: Genesis * Model: G80 * Vehicle Identification Number (VIN): [XXX] ] * Mileage at time of incident/problem start: Approximately 26,377 miles Problem Description: The issue began around [XXX]. When pressing the brake pedal, whether the vehicle is completely stopped or while driving, a distinct clicking or ratcheting sound is heard. The sound is clearly audible inside the cabin and is slightly louder when listening under the hood. The sound appears to be originating from an area near a valve or other component (possibly related to the brake booster or ABS system). The sound is always present when the brake pedal is depressed, regardless of the amount of pressure applied (whether pressed firmly or smoothly) or the state of the engine (the sound occurs even when the engine is off). Currently, the brakes function and the vehicle is able to stop. There are no warning lights illuminated on the dashboard indicating a fault in the brake system or any other system. Actions Taken So Far: The vehicle has not been taken for service regarding this specific issue yet. I have a scheduled appointment with an official Genesis dealer on the upcoming [May 7, 2025] to have the problem inspected and diagnosed. Reason for Submitting This Report: Although the brakes are currently functional, this unusual and persistent sound from the brake pedal is a significant concern and suggests a potential malfunction in a core component of the braking system. Since brake issues directly relate to the safety of the occupants and other road users, I have decided to report this potential defect to NHTSA for documentation and to contribute to any future investigations regarding the safety of the 2021 Genesis G80 model. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637262January 21, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Genesis G80. The contact received a notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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