Ford Freestar Complaints

2,533 consumer complaints on file.

#10546940October 6, 2013
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
WHILE CHANGING THE RIGHT FRONT TIRE THE JACK BROKE AND THE CAR DROP TO THE GROUND! THE JACK BENT AND BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546124September 30, 2013
POWER TRAIN
I REPORTED TO THE DEALER I BOUGHT THE VEHICLE FROM THE 2ND WEEK I OWNED IT THAT THERE WAS A WRENCH LIGHT ON AND IT WAS FLASHING.THEY TOLD ME TO COME TO THE STORE AND THEY WOULD LOOK AT IT,THEY DISCOVERED A SOLENOID HAD BLOWN AND THEY REPLACED IT.THEY TOLD ME IT WAS FIXED BUT IF IT WERE TO COME BACK ON THAT I SHOULD GET BACK TO THEM.THE LIGHT WOULD COME ON AND OFF RANDOMLY,SOMETIMES WEEKLY,OTHER TIMES BI WEEKLY AND I CALLED THEM EACH AND EVERY TIME.THEY SENT ME TO A GARAGE IN BIDDEFORD THAT ONLY REPLACED A SPARK PLUG AND THEY CALLED IT GOOD.I HAVE BEEN DRIVING THE VAN THIS WAY SINCE JUNE AND DESPITE THE FACT THAT THE PROBLEM WAS BROUGHT TO THEIR ATTENTION,IT NOW REMAINS UNRESOLVED.I WENT TO DRIVE IT 2 DAYS AGO,WRENCH LIGHT WAS ON WHEN I LEFT,ON THE WAY HOME,THE WRENCH LIGHT AND ENGINE LIGHT WERE ON AND IT WOULDN'T SHIFT.I COULDN'T GO ABOVE 40 AND PRAYED TO MAKE IT HOME.I HAVE NO MONEY FOR ANOTHER CAR AND WOULD LOVE TO GET A RESOLUTION TO THIS SOON.I AM IN A SEVERE TIME CRUNCH AND CAN'T AFFORD NOT TO HAVE A CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546139September 30, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546317September 30, 2013
POWER TRAIN
I WAS NOTIFIED OF A SAFETY RECALL ON MY MINI VAN, CALLED THE LOCAL DEALER WAS TOLD THAT I WOULD GET A CALL BACK AS THEY DID NOT HAVE THE PART TO FIX IT YET. NEVER GOT THE CALL BACK, FINALLY GOT TO TAKE IT IN AND AFTER THE DEALER HAVING IT FOR 4 DAYS I GET A CALL AND AM INFORMED OF "INTERNAL FAILURE OF TRANSMISSION" , WAS TOLD THE COST TO REPAIR THE TRANSMISSION. I DID SOME CHECKING AND FORD HAS KNOWN ABOUT THIS ISSUE SINCE 2005, MY VAN IS A 2005. THERE HAVE BEEN COMPLAINTS ABOUT GETTING THE TORQUE CONVERTOR REPLACED AND SHORTLY THEREAFTER THE CONSUMER IS INFORMED OF THE "INTERNAL FAILURE OF TRANSMISSION". SEEMS TO ME THAT THIS FALLS UNDER THE "CAUSE AND EFFECT" SYNDROME , IE THE TORQUE CONVERTOR FINGERS BREAK LOOSE (TINY FRAGMENTS) AND FOLLOW THE FLUID DOWN INTO THE TRANNY AND PRESTO YOUR TRANNY GOES OUT. FORD SHOULD COVER THIS REPAIR, I HAVE THE EXTENDED COVERAGE BUT IT IS GONNA BE CLOSE ON THE EXPIRATION OF COVERAGE. I THINK SOMEONE SHOULD GATHER ALL OF THE INJURED CONSUMERS AND SUE FORD. I CALLED FORD AT 1-800-565-3673 AND MADE A CONSUMER COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546003September 28, 2013
ENGINE, POWER TRAIN
MULTIPLE TIMES SINCE APRIL 2013 THIS VEHICLE HAS STARTED STALLING AT STOP SIGNS AND TRAFFIC LIGHTS, WHEN SHIFTING GEARS THE VEHICLE'S GAS WOULD HAVE TO BE SLIGHTLY ACCELERATED FIRST AND THEN IT WOULD MOVE IN ITS GEAR WITH FORCE. STARTING IN JULY ALL THE VEHICLE'S POWER WOULD CUT OFF AT TRAFFIC LIGHTS AND STOP SIGNS AND WOULD HAVE TO BE RESTARTED. AFTER RECEIVING NOTICE OF THE 2013 RECALL FOR THE TORQUE CONVERTER AND TAKING IT TO A FORD DEALERSHIP, IT WAS THEN TOLD BY A DEALERSHIP SERVICE REP THAT THE TRANSMISSION WOULD NEED TO BE REPLACED DUE TO EXCESSIVE FLUIDS FROM THE TORQUE CONVERTER AFFECTING THE TRANSMISSION AND DAMAGING IT. THIS HAS TAKEN PLACE SEPT. 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544744September 23, 2013
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED THE FIRST TIME THE TORQUE CONVERTER FAILED, IT WAS REPLACED UNDER WARRANTY AND THE ALL HE HAD TO PAY WAS A $100 DEDUCTIBLE. THE CONSUMER RECEIVED A RECALL NOTICE, AND THE LETTER STATED IF THE WORK HAD ALREADY BEEN PERFORMED, A REFUND WOULD BE ISSUED. THE CONSUMER RECEIVED HIS $100 BACK. HOWEVER, ON AUGUST 3, 2013, THE TORQUE CONVERTER FAILED AGAIN. THE SERVICE TECHNICIAN CONTACTED FORD, TO SEE IF ANY ASSISTANCE WAS AVAILABLE. FORD DENIED ANY FINANCIAL HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544967September 23, 2013
UNKNOWN OR OTHER
I WAS DRIVING MY KIDS TO SCHOOL, RUNNINING APPROXIMATELY 30 MPH AND ALL OF A SUDDEN REALIZED THAT MY ENGINE WAS REVING UP AND I WAS NOT SPEEDING UP. IT HAPPENED OUT OF NO WHERE. SCARED ME TO DEATH BECAUSE I WAS ON A BUSY ROAD AND HAD A TRACTOR AND TRAILER BEHIND ME THAT ALMOST RAN ME OVER. HAD TO HAVE MY CAR TOWED TO THE SHOP TO FIND OUT THAT MY TRANSMISSION HAD GONE BAD. IT COST ME $3400.00 TO HAVE A REBUILT TRANSMISSION PUT IN. JUST ONE YEAR AGO THE PCM MODULE WENT BAD AND FORD CHARGED ME $3000.00 TO PUT A NEW ONE IN. STILL HAD THE SAME PROBLEM. I TOOK MY CAR TO AN INDEPENDENT AUTO MECHANIC SHOP AND FOUND OUT THAT THE FORD DEALER NEVER REPLACED THE PCM MODULE. HAD TO PAY THE INDEPENDENT SHOP ANOTHER $1000.00 TO ACTUALLY PUT A NEW PCM MODULE IN. HAVE CALLED FORD SEVERAL TIMES AND THEY WON'T DO ANYTHING ABOUT IT. I HAVE READ HUNDREDS OF POST OF OTHER PEOPLE WHO ARE HAVING THE SAME PROBLEM. SOMEBODY NEEDS TO DO SOMETHING TO FORD. I TOOK ALL MY PAPERWORK TO AN ATTORNEY AND HE TOLD ME THAT I DIDN'T HAVE ENOUGH MONEY TO FIGHT A COMPANY THE SIZE OF FORD AND TO JUST GET RID OF THE VEHICLE. I DON'T HAVE THE MONEY TO BUY A NEW VEHICLE AND WHEN I TRIED TO TRADE IT IN, THE GUY AT THE DEALERSHIP SAID THAT THEY WEREN'T GOING TO GIVE ME MUCH FOR IT ON THE TRADE IN BECAUSE OF ALL THE PROBLEMS THAT THE VAN HAD. PLEASE SOMEONE HELP TO MAKE FORD DO A RECALL ON THESE VANS! THEY ARE RIPPING PEOPLE OFF AND NOTHING IS BEING DONE ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544723September 21, 2013
POWER TRAIN
ON THE WAY HOME FROM A DAY TRIP ABOUT 20 MILES FROM HOME WE GO THRU A BUSY INTERSECTION, ABOUT HALFWAY THRU WE LOSE ALL POWER LIKE IT HAS COME OUT OF GEAR. WE ARE LUCKILY ABLE TO COAST THRU. WHEN WE STOP ENGINE RUNS BUT HAVE NO FORWARD OR REVERSE GEAR. WE TAKE IT FOR THE RECALL AND THEY HAPHAZARDLY FIX TRANSMISSION, NOW LESS THAN 1500 MILES LATER THERE IS ALL KINDS OF NOISE AND HIGHWAY VIBRATION FROM DRIVETRAIN. FORD SAYS ITS NOT RELATED, BUT HOW CAN THAT BE. I FEEL ITS A MATTER OF TIME BEFORE THE TRANSMISSION FALLS OUT AGAIN. ITS NOT RIGHT THAT FORD HAS A KNOWN TRANSMISSION PROBLEM WITH THESE VEHICLES BUT ARE NOT FIXING THEM PROPERLY. IT FEELS LIKE A SCAM, THEY DO AS LITTLE AS POSSIBLE ON THEIR RECALL FIX SO THEY CAN SOAK YOU WHEN YOU HAVE TO BRING IT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544515September 19, 2013
POWER TRAIN
I WAS LEAVING MY RESIDENCE IN MY 2004 FREESTAR WHEN IT ALL OF A SUDDEN JUST CUT OFF. IT STARTED RIGHT BACK UP AND SHUT OFF AGAIN, STARTED BACK UP DROVE ABOUT 100 YARDS SHUT OFF AGAIN. I DROVE IT BACK TO MY HOUSE AS I HAD BARELY GOTTEN OUT OF MY DRIVE. HOWEVER TO DRIVE IT BACK TO THE HOUSE I HAD TO CONTINUALLY RESTART THE VEHICLE. NEXT DAY GOT IN IT AND IT WOULD NOT GO IN REVERSE AND IN NEUTRAL THE ENGINE IDLED UP VERY HIGH. I PUT IT IN DRIVE IT MOVED, PUT IT BACK IN REVERSE NOTHING REPEATED THIS ACTION, HEARD A LOUD CLICK AND VAN WENT IN REVERSE. AFTER A FEW MINUTES IT SEEMED TO CHANGE GEARS SITTING IN THE DRIVE. I HAVEN'T DRIVEN IT ANY WHERE, SCARED TO. ALSO WE JUST PURCHASED THIS VAN USED 10 DAYS AGO. DEALER SAID BRING IT IN HAS A 30 DAY WARRANTY. DID I MENTION IT RAINED SUNDAY AND I DIDN'T ATTEMPT TO DRIVE IT UNTIL WEDNESDAY AND ALL THIS STARTED. READ ON THIS SIGHT ABOUT ALL THE PCM PROBLEMS AFTER RAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544030September 17, 2013
SEATS
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS MOLD UNDER THE MIDDLE REAR SEAT. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY TREATED UNDER NHTSA CAMPAIGN NUMBER 13V081000 (SEATS). THE MANUFACTURER WAS NOTIFIED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 6,000 AND THE APPROXIMATE CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543344September 12, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 75 MPH THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER 2 HOURS BUT DID NOT OPERATE AS DESIGNED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT A FAILED SEAL WAS ALLOWING WATER TO LEAK INTO THE TRANS-AXLE VENT CAUSING A FAILURE TO THE PCM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542555September 9, 2013
POWER TRAIN
I LOST POWER ALL OF A SUDDEN THROUGH THE TORQUE CONVERTER. THERE IS A RECALL ON SPECIFIC FREESTARS, BUT NOT MINE. I HAVE THE SAME ISSUE AS THE OTHERS. I ALMOST WAS HIT PULLING ONTO THE HIGHWAY BY A LARGER TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542221September 6, 2013
POWER TRAIN
MY CHILDREN AND I WERE RETURNING FROM A TRIP TO AND WERE DRIVING THROUGH KENTUCKY ON THE INTERSTATE. WHILE WE WERE GOING UP A HILL THE CAR JUST STARTED TO REV AS THOUGH IT WERE STUCK IN NEUTRAL. I TRIED LOWER GEARS AND FINALLY WE WERE ABLE TO MOVE OF THE FREEWAY AND ON TO THE SIDE. THANKFULLY WE WERE ALL OKAY. AFTER LEAVING IT IN A DIFFERENT STATE FROM WHICH WE LIVE AND HAVING THE TORQUE CONVERTER REPAIRED, WE WERE ABLE TO RETURN AND DRIVE IT HOME. APPROXIMATELY 4 AND A HALF MONTHS LATER, I AM DRIVING HOME FROM A NIGHT CLASS ON ROAD THAT DOES NOT HAVE GREAT LIGHTING AND GOING UP A HILL THE SAME THING HAPPENS. THIS TIME IT IS TOWED TO A LOCAL SHOP AND WE ARE TOLD THAT IT WILL COST US $2400 TO PUT IN A NEW TRANSMISSION. FROM WHAT I CAN SEE HERE BY OTHER COMPLAINTS AND OTHER WEB-SITES, THIS IS A COMMON PROBLEM, THAT FORD KNOWS ABOUT. I AM REALLY DISAPPOINTED. UNTIL THIS HAPPENED THE FIRST TIME, THIS WAS A GREAT VEHICLE. I WOULD NOT BE SO UPSET, IF WE HAD NOT JUST HAD THIS PROBLEM REPAIRED SUCH A SHORT TIME AGO AND IF IT WERE NOT SO OVER ABUNDANT IN THESE AND OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541999September 5, 2013
ENGINE, FUEL SYSTEM, GASOLINE
INTERMITTENTLY, WHEN I AM IDLING IN DRIVE (LIKE AT A LIGHT) WITH MY FOOT ON THE BRAKE, THE VAN WILL BEGIN TO SURGE AND LURCH FORWARD, SOMETIMES VIOLENTLY. ONLY PRESSING HARD ON THE BRAKE WILL KEEP IT FROM MOVING FORWARD AND CAUSING A CRASH. SOMETIMES HAPPENS IN REVERSE ALSO. THE TACHOMETER WILL SURGE UP TO HIGHER RPMS AND BACK DOWN AS IT LURCHES. SOMETIMES, IF IT IS VIOLENT ENOUGH, THE BATTERY LIGHT WILL FLASH OFF AND ON AS IF THE VEHICLE IS ABOUT TO STALL. SEEMS VERY DANGEROUS AS IT COULD CAUSE AN ACCIDENT WITH A NEARBY VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542114September 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541785September 4, 2013
POWER TRAIN
PULLED IN TO DRIVEWAY TO PICK UP A PASSENGER, STOPPED AND PUT IT IN REVERSE AND BANG, THE MOTOR DIED. RESTARTED AND SAME THING. GOT IT TO GO FORWARD BUT SAME PROBLEM, STARTS FINE AND RUNS UNTIL YOU PUT IT IN GEAR, AND IT DIES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541790September 4, 2013
POWER TRAIN
I WAS DRIVING DOWN INTERSTATE 295, IN NJ MILE MARK 33 WHEN THE VEHICLE STARTED SMELLING AND SMOKING. I PULLED OVER AND THE TRANSMISSION FLUID CAME OUT FROM THE BOTTOM OF THE CAR. I HAD IT TOWED TO THE REPAIR SHOP AND THEY TOLD ME THAT THE TRANSMISSION WAS SHOT AND NEEDED REPLACED AND IT WOULD COST ME $3,500.00. FROM WHAT I HAVE BEEN READING ONLINE THEY RECALLED THE 2004 - 2005 TRANSMISSION FOR THE SAME PROBLEM. I ALSO READ THAT THE SAME TRANSMISSION IS USED FROM THE 2004 - 2007 MODELS, SO WHY WOULD IT FAIL FOR THE 2004 - 2005 BUT NOT FOR THE 2006 - 2007. I JUST MADE MY LAST PAYMENT ON THIS VEHICLE IN AUGUST OF 2013 AND THE TRANSMISSION WENT ON SEPT 2013. I AM UPSET WITH THIS ESPECIALLY HAVING A VAN FULL OF CHILDREN RETURNING FROM A TRIP. IT SEEMS LIKE THIS IS A PROBLEM THAT SHOULD HAVE BEEN RECALLED A LONG TIME AGO AND NOT STILL ALLOW FOR THE PROBLEM TO CONTINUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541843September 4, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OPENED THE POWER LIFTGATE WITH KEY FOB AND AS I WAS UNLOADING GROCERIES THE DOOR STARTED COMING DOWN ON ME AND WOULD NOT STOP, HITTING ME HARD IN THE HEAD AS I TRY TO GET OUT FROM UNDER IT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538073August 30, 2013
POWER TRAIN
MY DAUGHTER AND I WERE TRAVELING HOME FROM COLUMBUS OHIO, WE WERE TRAVELING ON SR 53. WHEN OUR 2006 FORD FREESTAR ENGINE STARTED INCREASING RPM'S. WITHOUT ANY WARNING THE TRANSMISSION JUST ACTED LIKE IT WAS IN NEURAL. WE WERE ABLE TO GET OFF ROAD BUT WAS ALMOST HIT BY SEMI BEHIND US. WE WERE STRANDED ON A COUNTRY ROAD AT 3 AM. I FINALLY CONTACTED A TOWING SERVIVE AND $120.00 LATER WE MADE IT HOME. I CONTACTED OUR LOCAL FORD DEALER AND THEY SAID YES, WE NO WHATS WRONG WHAT IS YOUR VIN NUMBER? I GAVE THEM MY VIN NUMBER AND WAS TOLD THAT IT WASN'T ON THEIR LIST????? IT THE SAME PROBLEM THEY KNOW THEY HAVE BUT SINCE IT WASN'T ON THEIR RECALL LIST IT WAS MY RESPONDSABILITY. THSI VAN ONLY HAS 36,000 MILES, FORD KNOWS THEY HAVE A PROBLEMAND WON'T OWN UP TO IT FINANCIALLY. THEY ARE GOING TO GET SOMEONE KILLED IF THIS PROBLEM ISN'T FIXED. HOW CAN A COMPANY KNOW THEY HAVE A SAFETY PROBLEM AND NOT BE LIABLE FOR THEIR POOLY DESIGNED TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537852August 29, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE INDEPENDENTLY DECELERATED TO 30 MPH. THE CONTACT APPLIED THE BRAKES FOR A TRAFFIC STOP BUT AS HE ACCELERATED FROM THE STOP, THE TRANSMISSION FAILED TO OPERATE WITH A RAPID INCREASE IN ENGINE RPMS. THE VEHICLE WAS TOWED TO AN INDEPENDENT TRANSMISSION CENTER. THE MECHANIC STATED THAT THE FAILURE WAS RELATED TO THE TORQUE CONVERTER. THE TRANSMISSION WAS REBUILT BY THE MECHANIC. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL CAMPAIGN. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 96,780.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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