Ford Freestar Complaints

2,533 consumer complaints on file.

#10563265February 6, 2014
ELECTRICAL SYSTEM, STEERING
12/10/13 AND 12/11/13 MINI VAN STALLED ON THE ROAD WHILE DRIVING 25 MILES PER HOUR. NO WARNING LIGHT BEFORE HAND. LOSS OF POWER STEERING AND ENGINE. WAS TOLD THAT IT WAS AN AIR FLOW CONTROL. DROVE CAR HOME FROM DEALERSHIP AND STALLED ON THE ROAD HOME. PCM WAS REPLACED. 1/20/14 NEXT TWO TIMES CAR FAILED TO START WHILE IN A PARKING LOT OR DRIVEWAY. (WAS REPAIRED) PCM WAS REPLACED AGAIN. 2/6/14 FOURTH STALL WAS ON AN EXIT RAMP OF A MAJOR HIGHWAY. CAR WAS GOING 45 MILES PER HOUR AND STALLED. LOSS OF POWER STEERING AND ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562833February 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 25 MPH THE TRANSMISSION FAILED. THERE WERE NO WARNING INDICATOR LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AMOCO. THE MECHANIC DIAGNOSED THAT THE GEAR SHIFT INSIDE THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 84,000. UPDATED 05/28/14*LJ UPDATED 05/29/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562330January 31, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE WRENCH AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE SUDDENLY FAILED TO ACCELERATE. THE CONTACT MENTIONED THAT THE VEHICLE WAS SERVICED PREVIOUSLY UNDER THE MANUFACTURERS THROTTLE BODY RECALL. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562151January 29, 2014
ELECTRICAL SYSTEM, POWER TRAIN
WHEN IS THE NHTSA GOING TO GET SERIOUS WITH FORD ON FORCING THEM TO ISSUE A RECALL ON THE PCM THAT SHUTS DOWN THE ENGINE AND PUTS THE DRIVER AND PASSENGERS IN A DEATH VEHICLE. THIS IS A KNOWN ISSUE ALL OVER THE INTERNET AS WELL AS ANY MASTER CERTIFIED FORD TECHNICIAN.THE PCM IS UNDER THE COWLING WHERE THE WATER SETTLERS AND GET ELECTRICALLY WICKED INTO THE PCM SHUTTING IT DOWN AT ANY TIME UNDER LOAD IN TRAFFIC FREEWAY SPEEDS.JUST WANT TO KNOW IF PEOPLE HAVE TO DIE BEFORE SOMETHING HAPPENS WITH A WILDLY KNOWN DEFECT WE BOUGHT THIS VEHICLE BRAND NEW BECAUSE OF THE SAFETY RATING AT THE TIME FOR TRANSPORTATIONS OUR SPECIAL NEEDS SON, I SURE HOPE THIS ISSUE DOESN'T END UP WITH A DEATH OF MY WIFE AND CHILDREN DUE TO ,THE LACK OF CONCERN FROM THE NHTSA. WAITING FOR A TIMELY RESPONSE AND RESOLVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561541January 26, 2014
POWER TRAIN
HELLO - I AM WONDERING IF THE 2006 & 2007 FORD FREESTAR VEHICLES HAVE BEEN RECOGNIZED FOR THE SERIOUS SAFETY HAZARD THEY PRESENT, AND FOR RECALL AS THEIR 2004 & 2005 PREDECESSORS HAVE? "2004-'05 FORD FREESTAR, MERCURY MONTEREY RECALLED FOR LOSS OF POWER WITHOUT WARNING FORD IS RECALLING 205,896 2004-'05 FORD FREESTARS AND MERCURY MONTEREYS BECAUSE THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL, RESULTING IN SUDDEN LOSS OF POWER WITH NO WARNING, ACCORDING TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. FORD WILL REPLACE THE TORQUE CONVERTER ON THE AFFECTED VEHICLES. THE RECALL IS EXPECTED TO BEGIN IN THE SECOND QUARTER OF 2012. FORD IS RECALLING 205,896 2004-'05 FORD FREESTARS AND MERCURY MONTEREYS "THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL," SAID NHTSA IN ITS RECALLS SUMMARY OF THE PROBLEM. "THIS CONDITION RESULTS IN A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING, INCREASING THE RISK OF A CRASH." FORD TOLD THE FEDERAL SAFETY AGENCY THAT THE SUPPLIER OF THE TORQUE CONVERTER MANUFACTURED CONVERTERS CONTAINING A PUMP SHAFT SPLINE THAT DID NOT CONSISTENTLY MEET THE SPECIFIED HEAT TREAT REQUIREMENTS. AS A RESULT, SOME OF THE TORQUE CONVERTERS MAY EXPERIENCE WORN PUMP SHAFT SPLINES. NHTSA OPENED A PROBE INTO THE ISSUE IN 2009. FORD DEALERS WILL REPLACE THE TORQUE CONVERTER. IF YOU OWN A 2004-'05 FORD FREESTAR OR MERCURY MONTEREY, BE AWARE THAT A RECALL IS IN THE WORKS." MY 2006 FORD FREESTAR EXPERIENCED THIS VERY SAME LOSS OF POWER DUE TO A TORQUE CONVERTER FAILURE ON THE HIGHWAY, PLACING MYSELF AND MY ENTIRE FAMILY IN GRAVE DANGER AS I WAS FORCED TO EXTRICATE THE VEHICLE FROM THE HIGHWAY IN HEAVY TRAFFIC WITH A COMPLETE & SUDDEN LOSS OF MOTIVE POWER. THE 2006 & 2007 FORD FREESTAR & MERCURY MONTEREY VEHICLES CLEARLY SUFFER FORM THIS SAME TORQUE CONVERTER SPLINE FAILURE AND SHOULD BE RECALLED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560848January 21, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I RECEIVED RECALL ON MY FREESTAR IN 2012, ON THE TORQUE CONVERTER, IT WAS FIXED BUT HAD STARTED TO SLIP SHORTLY AFTER GETTING IT FIXED. 16 MONTHS LATER I FOUND MYSELF WITHOUT ANY POWER. I TOOK IT TO SHOP AND WAS TOLD IT WAS ON RECALL BUT SINCE I HAD IT FIXED 16 MONTHS PRIOR THAT IT NO LONGER WAS WARRANTED. IF THEY REPLACED THE TORQUE CONVERTER WITH A "FIXED" ONE THEN I SHOULD NOT HAVE HAD TROUBLE SO SOON. FORD IS WANTING ME TO PAY 1800 TO FIX THEIR MESS UP.. I WONDER WHAT MY RIGHTS ARE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559835January 14, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN). THE CONTACT STATED THAT AFTER THE REPAIRS AND ATTEMPTING TO SHIFT INTO DRIVE, THERE WAS A SUDDEN LOSS OF ENGINE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHO STATED THAT THE TRANSMISSION FAILED DUE TO A FAULTY TORQUE CONVERTER. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 90,945. THE CONSUMER STATED THE REPLACEMENT TORQUE CONVERTER FAILED. HE STATED THERE WERE NO PROBLEMS, PRIOR TO THE REPLACEMENT. UPDATED 02/05/14..UPDATED 02/06/14 *BF UPDATED 02/10/14 UPDATED 2/12/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557360December 26, 2013
POWER TRAIN
TOOK VAN INTO DEALERSHIP PER RECALL FOR TORQUE CONVERTER. RECEIVED VEHICLE BACK 3 WEEKS LATER. HEARD A TICKING NOISE THAT PROGRESSIVELY GOT WORST. MADE A APPOINTMENT TO RETURN VEHICLE TO DEALER AND THE TRANSMISSION COMPLETELY WENT OUT AS DESCRIBED IN RECALL. NO GEAR ENGAGEMENT IN ANY GEAR FORWARD OR REVERSE. OF COURSE THE DEALER SAID THERE WAS NO RELATION TO THE RECALL AND THE RECALL WAS PERFORMED. EVEN THE SYMPTOMS WERE EXACTLY AS DESCRIBED IN THE RECALL DESCRIPTION OF WHAT WOULD OCCUR IF THE RECALL WAS NOT PERFORMED. FORD DENIED ANY ASSISTANCE. THE DEALERSHIP OFFERED US A LABOR DISCOUNT IF WE PURCHASED A TRANSMISSION YET NO WARRANTY FOR THE WORK UNLESS IT WAS A FORD REMANUFACTURED TRANSMISSION AT 1800.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556771December 20, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 40 MPH WHEN THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS RESTARTED AND PERFORMED NORMALLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556733December 19, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
PURCHASED USED VEHICLE FROM MARSHALL USED CARS IN SACRAMENTO, CA, WHERE RESIDE CURRENTLY. PURCHASED 05/2011, PAID FULL NO LOAN AT TIME OF PURCHASE. PURCHASED ADD. EXT. WARRANTY WHICH WAS 6MONTHS. FROM THE DOS TIL PRESENT DATE; I HAVE PAID, AND WAS MISLEAD IN ALL THE INSURANCE COVERING MAJOR DEFECTS, OWNER(ME) HAD CAME OUT OF POCKET PAYING FOR SERVICE TO FIX WARRANTY PARTS. NOW THIS IS THE CURRENT AND SERIOUS ISSUE. I AM DISABLED, I HAVE A DISABLE CHILD. MY VEHICLE WAS REPORTED UNDER VIN TO FORD CORPORATE TO NOTATE FOR SERVICE TO BE CHECK AND WORKED ON AT LOCAL FORD DEALER. COMPLAINED ABOUT MULTIPLE (4) ISSUES. DEALERSHIP MISLEAD ME, AND DID NOT PERFORM WORK. ONLY WORK THEY DID WAS REPLACE 1 RECALL 10/12. AFTER RECALL SERVICE I (OWNER) RECALL MANUFAC. MADE CLAIM, AGAIN AND THEN WENT TO DEALER. I WAS TURNED AWAY...AND TOLD TO DO NORMAL MAINTENANCE BEFORE PUTTING A SERVICE CLAIM IN. THIS IS A PROBLEM. I AM NOT IGNORANT TO THE ANATOMY OF A VEHICLE. I AM VERY LITERATE ON UNDERSTANDING VEHICLE OPERATIONS AS WELL AS MAINTAINING MAINTENANCE. I CAN SAY THIS BECAUSE I BELIEVE I SHOULD BE AWARE OF EVERY ISSUE SO I WONT HAVE A DISABLED VEHICLE. VEHICLE MILEAGE APPLIED FROM THE DATE RECALL REPLACED 5800 WITHIN THE TIME TIL I MADE ANOTHER CLAIM IN OCT 2013. TOOK VEHICLE IN, TOLD TO CHECK EVERYTHING. DID. BROUGHT VEHICLE BACK AND VEHICLE WAS IN SERVICE DEPT FOR WEEK WHICH ROLLED OVER TO NOV 1, 2013. VEHICLE WAS DX AND FOUND TO BE THE SAME THING I MADE A CLAIM ABOUT. VEHICLE HAS A DEFECTED RECALL PART. PART WAS NOT REPLACED. AND OWNER IS NOW LEFT WITH A DEFECT RECALL PART, PLUS MORE DAMAGE ON OTHER PARTS RELATED TO TORQUE CONVERTER, FUEL LINE, 3RD BENCH, FRONT R-WHEEL HUB. I HAVE MULTIPLE HEALTH APPTS TO MAINTAIN FOR ME AND MY CHILD'S DISABILITY. MY CHILDREN NEED TO GET TO SCHOOL, AND I MISSED LEGAL APPT DATES FROM COURT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10556300December 17, 2013
ENGINE, ELECTRICAL SYSTEM, STEERING
WHEN I WAS DRIVING A HILL DOWN, SUDDENLY THE ENGINE AND ALL ELECTRONIC EQUIPMENT STOPPED, WARNING LAMP ENGINE AND BATTERY FLASHES, STEERING WHEEL AND BRAKES DID NOT WORK CORRECTLY. I NEED ABOUT 1 MILE TO STOP THE CAR. AFTER THAT THE CAR COULD NOT BE REACTIVATED/STARTED AGAIN. - CAUSE FOR INCIDENT (FORD SERVICE): THE MOTOR CONTROL UNIT WAS FILLED WITH WATER AFTER A RAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555026December 6, 2013
POWER TRAIN
VEHICLE BEGAN TO LURCH, AND LOSE PULLING POWER. ENGINE CONTINUED TO RUN, BUT VEHICLE HAD MOMENTS OF LOSS OF PULLING POWER. RPM CONTINUED TO REMAIN THE SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554592December 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INDEPENDENTLY ENGAGED INTO NEUTRAL CAUSING THE VEHICLE TO STALL WITHOUT WARNING. THE FAILURE WAS RECURRING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND HAD NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,572.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554610December 3, 2013
ELECTRICAL SYSTEM, ENGINE
DRIVING SOUTH ON I 75,RETURNING FROM A WEEK'S VACATION, IN MEDIUM SATURDAY TRAFFIC THE CAR STARTED TO ACT UP. LIGHTS, WARNING LIGHTS, GAUGES, EVEN THE TEMPERATURE AND COMPASS STARTED FLASHING AND GOING ON AND OFF. THERE WAS AN EXIT A MILE AHEAD WHEN THE ENGINE DIED, RIGHT IN FRONT OF A SEMI. I HAD TO SWERVE TO THE SIDE OF THE ROAD TO NARROWLY AVOID AN ACCIDENT. THE CAR WOULD NOT START AFTER THAT. I HAD TO ARRANGE A TOW AND WAS LEFT STRANDED FOR FIVE DAYS. THE FORD DEALER UP NORTH COULD NOT GET THE PART FOR THREE WEEKS. NOW IT'S AT A FORD DEALER HERE, BY DETROIT, FOR OVER A WEEK. THEY SAID IT WILL COST OVER ONE THOUSAND DOLLARS TO REPLACE THE PCM. LOOKING ON LINE I SEE ALL THE COMPLAINTS AND REPAIRS REPORTED ABOUT THIS CAR, AND YOU ARE DOING NOTHING?? AFTER SEEING THE PCM AND THE REPAIRS TO FIX THE PROBLEM YOU HAVE TO WONDER WHY THE BRAIN OF THE CAR IS IN A SPOT WHERE IT CAN GET WET, AND WHY THERE ARE HOLES IN THE TOP TO LET WATER IN? HOW MANY PROBLEMS, ACCIDENTS,OR DEATHS DO THERE HAVE TO BE TO START A RECALL???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554629December 3, 2013
POWER TRAIN
I WAS DRIVING ALONG THE ROAD WITH MY CHILDREN IN THE CAR WHEN MY CAR JUST LOST THE GEAR. THE CAR WAS STILL ON BUT WHEN I PRESSED ON THE GAS PEDAL IT WOULD DO NOTHING BUT STALL. I HAD TO ROLL TO A STOP IN THE MIDDLE OF THE HIGHWAY. I FOUND OUT AFTER THIS PROBLEM THAT MY VAN HAD A RECALL IN JAN 2012 FOR THE TORQUE CONVERTER WHICH NEEDED TO BE REPLACED. I GOT THE VAN IN OCT 2012 AND I HAD NO IDEA THAT WAS ONE OF THE RECALLS ON THIS VEHICLE UNTIL I HAD THIS PROBLEM. I TOOK IT IN TO THE FORD DEALERSHIP AND THEY TOLD ME THAT WOULD NOT SOLVE THE PROBLEM THE BAD TORQUE CONVERTER, BUT WHEN TAKEN TO ANOTHER SHOP THEY SAID THE BAD TORQUE CONVERTER CAUSED THE PROBLEM AND NOW THERE ARE PIECES OF METAL IN THE TRANSMISSION WHICH THEY ARE CALLING INTERNAL TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554653December 3, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT UPON INSPECTION, THE OUTPUT SHAFT TORQUE CONVERTER WAS FOUND TO BE DESTROYED. THE CONTACT ALSO MENTIONED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE EXHIBITED A LOSS OF POWER WHEN THE CONTACT WAS ATTEMPTING TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553911November 26, 2013
POWER TRAIN
TRAVELING ON THE PA INTERSTATE VAN LOST ALL POWER. TOWED NEED COMPLETE TRANSMISSION REBUILD DUE TO FAILURE OF TORQUE CONVERTER. WE WERE LUCKY WE WERE NOT HURT. THERE WAS NO WARNING AT ALL THAT THERE WAS A ISSUE. VAN IS A NIGHTMARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553912November 26, 2013
STRUCTURE, ELECTRICAL SYSTEM, POWER TRAIN
WATER LEAKS DOWN THE HOOD THRU THE COWL. VANS PCM HAD TO BE REPLACED. THERE IS A TSB ON THIS. POOR DESIGN OF HOOD ALLOWS WATER TO LEAK INTO COWL AND INTO THE PCM. HAD PCM REPLACED AT $500 PLUS. THIS VAN IS A NIGHTMARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553913November 26, 2013
ELECTRICAL SYSTEM
INTERMITTENTLY LOCKS OUT THE IGNITION CAUSED BY THE FACTORY INSTALLED ANTI-THEFT SYSTEM. NOT EVER SURE WHEN THE CAR MIGHT START. THIS VAN IS A NIGHTMARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553914November 26, 2013
POWER TRAIN
WITHOUT ANY WARNING THE VAN WILL JUST LOSE POWER DURING TRAVEL. THIS HAPPENS EVERY FEW DAYS. MECHANICS DON'T KNOW WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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