Ford Freestar Complaints

2,533 consumer complaints on file.

#10533563August 5, 2013
STRUCTURE, SEATS, WHEELS
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO WHEEL WELL RUSTING RECALL NOTICE. *SMD THE CONSUMER STATED RUST DEVELOPED ON THE DRIVER'S SIDE DOOR IN 2010, AT THE TIME THE VEHICLE WAS PURCHASED, THE CONSUMER BOUGHT AMOR PROTECTION FOR RUST. THE CONSUMER PUT IN A CLAIM, AND THE VEHICLE WAS REPAIRED. HOWEVER, ONE YEAR LATER, THE RUST RETURNED, ONLY THIS TIME, THE CONSUMER WAS DENIED A SECOND CLAIM. A COUPLE OF YEARS LATER, THE THIRD SEAT BRACKET FELL APART. THE CONSUMER RECEIVED A RECALL ABOUT THE WHEEL WELL RUSTING. THE CONSUMER MADE AN APPOINTMENT AT THE DEALER. THE DEALER INFORMED THE CONSUMER, AS THEY WERE CUTTING AWAY AT THE RUST. IT WAS DISCOVERED THE FRAME WAS ALSO RUSTING, AND IT WAS DANGEROUS TO DRIVE THE VEHICLE, OR TO EVEN TRY AND FIX THE RUST PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533764August 5, 2013
POWER TRAIN
IN SEPTEMBER 2012 I TOOK MY 2004 FREE STAR INTO FORD DEALERSHIP TO HAVE THE TORQUE CONVERTER REPLACED DUE TO A RECALL. NOW I GET A TRANSMISSION CHATTER. I TOOK IT ONCE AGAIN INTO THE DEALERSHIP FOR A RECALL ON THE 3RD ROW SEAT AND ASKED THEM AFTER COMPLETING THE RECALL IF THEY WOULD CHECK OUT THE CHATTER. THEY AT FIRST TOLD ME IT WAS A MISFIRE...THAT POSSIBLY THE PLUGS AND/OR WIRES NEEDED REPLACED. I OBTAINED A COST FOR THAT AND THEN ASKED THEM TO COMPLETE THE JOB. THEY CALLED ME BACK IN AN HOUR OR SO AND TOLD ME THAT MY PROBLEM WAS A MUCH BIGGER PROBLEM. THEY SAID MY TRANSMISSION HAD WATER IN IT. MY HUSBAND CHECKED THE FLUID AND YES IT HAS A MILKY APPEARANCE. THE DEALERSHIP IS THE ONLY ONES WHO HAVE REMOVED MY TRANSMISSION WHEN THEY DONE THE TORQUE CONVERTER RECALL THE PREVIOUS FALL. NOW I LEARN THAT THERE IS SOME SORT OF SEAL IN WHICH WATER CAN SEEP INTO THE TRANSMISSION. WHAT'S UP WITH THAT AND WHY HASN'T THERE BEEN A RECALL ON THIS SEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531673July 24, 2013
ENGINE, SERVICE BRAKES, STEERING
WAS DRIVING ABOUT 35 MILES AND HOUR WHEN I TURNED AND WENT UP A SLIGHT INCLINE...ENGINE SPUTTERED A BIT THEN I TURNED INTO PARKING LOT, HEARD A LOUD NOISE LIKE ENGINE REVVING UP AND THEN IT JUST DIED. LOST ALL CONTROL OF VEHICLE AND LUCKILY COASTED TO A SPOT WHERE NO CARS WERE. I LET IT SIT FOR A MOMENT, STARTED BACK UP AND IT WAS REVVING UP AGAIN AND RPM'S WERE GOING UP DRASTICALLY. TRIED TO PUT IN REVERSE AND IT WOULD NOT GO, SHIFTED TO PARK AGAIN AND IT REVVED BACK UP. TURNED OFF LET SIT AGAIN...THEN STARTED, WAS ABLE TO REVERSE BUT WITH LOUD NOISE AND REVVING OF RPM'S. DRIVE A SMALL AMOUNT AND IT DIED AGAIN AND WOULD NOT START BACK. HAD PCM REPLACED ABOUT ONE YEAR AGO. NOT SURE OF PROBLEM. STILL WAITING TO GET IT TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526144July 22, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY LOST ACCELERATION POWER. THE VEHICLE WAS MOVED TO THE SHOULDER WHERE IT WAS SHUT DOWN AND RESTARTED, BUT TO NO AVAIL. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526267July 22, 2013
POWER TRAIN
BOUGHT CAR NOV 2012 FROM TRUCK JUNCTION AND FROM THE DAY WE BOUGHT IT THE CAR STALLED RAN RUFF WOULDN'T START. GAVE US THE RUN AROUND WHILE UNDER WARRANTY NOW FORD SAYS PCM WET N RUINED FROM DAY ONE. I'VE HAD A BROKEN VAN IN MY DRIVE FOR 8 MONTHS WHAT THE [XXX]HOW CAN FORD MAKE A PRODUCT THAT IS THIS BAD WITH NO RECALL [XXX] AMERICAN PRODUCTS THIS IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525932July 20, 2013
POWER TRAIN
ON APRIL 28TH 2006 I WAS ON MY WAY TO WORK, STOPPED AT A RED LIGHT, PROCEEDED TO MAKE A LEFT TURN, MY VAN WOULD NOT MOVE FORWARD OF BACKWARD. I HAD TO CALL FOR A TOW TO TAKE MY VAN TO A DEALERSHIP. THE DEALERSHIP TOLD ME I HAD TO PAY $75.00 IN ORDER FOR THEM TO TELL ME WHAT WAS WRONG WITH MY VAN. THEY DIAGNOSED THE PROBLEM AND TOLD ME IT WAS MY TRANSMISSION, THAT THE TORQUE CONVERTER HAD PLAYED OUT.THE TOTAL CHARGE WAS $2817.38 + 75.00 DOLLARS.I MADE A CALL TO FORD MOTOR CO. TO SEE IF THERE WAS A RECALL ON THE TRANSMISSION OF THE FORD FREE-STAR , THEY TOLD ME NO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525567July 18, 2013
POWER TRAIN
THE SAME AS EVERYONE ELSE. THE VAN DOES NOT SHIFT FROM FIRST TO SECOND GEAR. IF IT DOES SHIFT, IT IS A VERY HARD SHIFT. SOME TIMES NEED TO BACK OFF ON GAS SO IT SHIFTS. ONCE IN SECOND GEAR, VAN RUNS GOOD. REVERSE IS SPORADIC AS WELL. SOME TIMES IT WANTS TO. SOMETIMES NOT SO MUCH. CHANGED TRANSMISSION FILTER. DID NOT CORRECT THE SITUATION. DID SOME RESEARCH TO SEE IF ANYONE ELSE HAS HAD ISSUES LIKE I AM HAVING TO FIND OUT THAT THERE ARE MANY PEOPLE WITH THE SAME ISSUE. I HAVE NOTICED THAT THERE WAS A RECALL FOR THE SAME MAKE AND MODEL BUT PREVIOUS 2 YEARS. NOT SURE WHY THIS YEAR HAS NOT HAD A RECALL TO FIX THE TORQUE CONVERTER, BUT I AM HOPING THAT THERE WILL BE A RECALL SOON.... IT IS OBVIOUS THAT THERE IS AN ISSUE THAT NEEDS TO BE RESOLVED.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525584July 18, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CRUISE CONTROL FAILED TO DISENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS ADVISED TO THE CONTACT THAT THE CRUISE CONTROL SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE PROBLEM PERSISTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525648July 18, 2013
POWER TRAIN
ENGINE LIGHT CAME ON CAR STALLED SEVERAL TIMES, WOULD NOT SHIFT. YOU PEOPLE KNOW WHAT THE PROBLEM IS FIX IT OR I WILL GO BUY SOMETHING OTHER THAN A FORD. I TOOK IT TO A FORD DEALERSHIP SERVICE AND FOUND OUT THAT WATER GOT INTO THE PMC MODULE AND TERMINALS WERE CORRODED. MECHANIC BLOW DRIED INTERIOR OF PMC BEST HE COULD SILICON TO SEAL THE BEST HE COULD AND TOLD ME IT WAS A TEMPORARY FIX. WATER KEEPS GETTING INTO THE MODULE. WHY DOESN'T FORD STAND BEHIND THEIR MISTAKES AND RESOLVE THE PROBLEM? I LOVE MY FREESTAR BUT WHY SHOULD I PAY FOR THE MANUFACTURE ENGINEERING MISTAKES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525445July 17, 2013
UNKNOWN OR OTHER
2004 FORD FREESTAR. CONSUMER WANTS TO KNOW IF THERE IS ANY INFORMATION OF DEFECTS ON VEHICLE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524836July 15, 2013
POWER TRAIN, SUSPENSION
TL* THE CONTACT OWNS A 2007 FORD FREESTAR. THE CONTACT STATED THAT HE BEGAN TO DRIVE IN REVERSE AND HEARD A LOUD BANGING SOUND. THE CONTACT STATED THAT HE PUT THE VEHICLE IN PARK AND EXIT THE VEHICLE; HOWEVER, IT BEGAN TO ROLL BACKWARDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION .THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,423. ...UPDATED 08/22/13 *BF THE CONSUMER HAD THE VEHICLE TOWED TO THE DEALER. AN INSPECTION REVEALED, THE RIGHT FRONT AXLE WAS BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524868July 15, 2013
POWER TRAIN
WHILE DRIVING, COMING TO A STOP SIGN, I STOPPED, WHEN COMMENCING TO GO THROUGH THE STOP SIGN, VEHICLE WOULD NOT MOVE FORWARD. I TRIED PUTTING VEHICLE IN REVERSE, I MOVED APPROX 2 FEET AND COULD NOT MOVE ANYMORE IN ANY GEAR. I RECEIVED HELP TO PUSH INTO A PARKING SPACE AWAY FROM TRAFFIC UNTIL I WAS ABLE TO HAVE VEHICLE TOWED TO REPAIR SHOP. AFTER RESEARCHING, I FOUND THAT A RECALL EXISTS ON THE FAULTY TORQUE CONVERTERS WHICH COULD AFFECT THE TRANSMISSION ALSO ON THE 2004 AND 2005 FORD FREESTAR AND IT IS THE SAME EXACT FAULTY PART AS ON MY VEHICLE. FRUSTRATINGLY MY VEHICLE THE 2006 FREESTAR WAS NOT INCLUDED IN FORDS RECALL PROGRAM, BUT IT SHOULD BE. FORTUNATELY THIS DID NOT OCCUR ON THE HIGHWAY IN A MORE DANGEROUS SITUATION. I AM CURRENTLY ON DIALYSIS AND MY WIFE WITH PARKINSON'S THIS IS ADDING TO OUR OVERALL DECLINING HEALTH WITH THIS ADDITIONAL STRESS. NOW I FOUND OUT WE MAY HAVE TO SPEND AN ADDITIONAL $3000 TO FIX OUR VEHICLE. I HAVE BEEN A LOYAL FORD CUSTOMER FOR 45 YEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524717July 14, 2013
POWER TRAIN
I WAS ON MY WAY TO WORK AT 5AM AND WAS AT A RED LIGHT. ON THE GREEN LIGHT, HIT THE GAS AND THE VAN WOULD NOT MOVE. I COULDN'T GET IT TO GO INTO GEAR. IT WAS LIKE I DIDN'T HAVE ANY SHIFTING ABILITIES. THE ENGINE WAS RUNNING, BUT IT WOULDN'T MOVE. CALLED A TOW TRUCK, AND YES I HAVE A TRANSMISSION PROBLEM. THE TORQUE CONVERTER IS SHOT PLUS WHATEVER ELSE CAN GO WRONG WITH BROKEN METAL IN YOUR TRANSMISSION. WE DON'T HAVE THE MONEY TO FIX IT, SO WE HAVE A PRETTY PIECE OF JUNK IN OUR DRIVEWAY THAT WE STILL OWE $4,500 ON. I THINK I WILL PLANT FLOWERS AROUND IT SO THE NEIGHBORS WILL NOT SEE THE GRASS GROWING UNDER IT. PLUS THAT WILL GIVE IT A PROPER BURIAL, BECAUSE WITHOUT A FORD RECALL, IT WILL NEVER MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524644July 13, 2013
ENGINE, VEHICLE SPEED CONTROL, STEERING
WAS IN A 30 MILE PER HOUR SPEED ZONE CAME TO A CAUTION LIGHT AND HAD TO MAKE A RIGHT HAND TURN ON A VERY DANGEROUS CORNER....MANY TRACTOR TRAILERS USE THIS TURN, WHILE MAKING THE TURN, ENGINE STALLED AND WAS HARD TO CONTROL STEERING WITH NO POWER. MANAGED TO PULL TO SIDE OF THE ROAD WHEN SEVERAL TRACTOR TRAILERS CAME AROUND THE SAME CORNER. HAD I NOT BEEN ABLE TO MOVE OVER I WOULD HAVE BEEN HIT AS THEY WOULD HAVE HAD NO WHERE TO GO, JUST A 2 LANE ROAD. CAR STARTED BUT WHEN I TRIED TO MOVE IT, IT WENT ABOUT 20 FEET AND STALLED AGAIN. HAD TO CALL A TOW COMPANY. TORQUE CONVERTER HAS ALREADY BEEN REPLACED ONCE AT APPROXIMATELY 99,900 MILES. FLASHING LIGHT ON DASH SAYS TO CHECK TRANSAXLE. NOT FIXED AS YET...CODE P0715 CAME UP ON THE TECH MACHINE, TURBINE SPEED SENSOR CHECK FAULT. I HAVE CHECKED FOR THESE CODES AND IT SEEMS THAT FORD SENT THESE VEHICLES OFF THE PRODUCTION LINES WITH THESE PROBLEMS TO BEGIN WITH. I FIND THAT NOTHING EVER GETS DONE UNTIL SOMEONE IS KILLED OR SEVERELY INJURED. IT'S A SAD WORLD WE LIVE IN THAT LIFE HAS TO BE LOST BEFORE MANUFACTURERS ARE MADE TO CORRECT WHAT SHOULD HAVE BEEN FIXED BEFORE LEAVING THE PLANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524583July 12, 2013
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN). THE CONTACT STATED THAT WHILE THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO STOP AND WAIT SOME TIME BEFORE BEING ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS, WHO STATED THAT THE TRANSMISSION FAILED DUE TO A FAULTY TORQUE CONVERTER. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGE WAS 98,000. UPDATED 8/26/13 *CN THE CONSUMER STATED THE PROBLEMS STARTED AFTER THE DEALER WORKED ON THE VEHICLE. UPDATED 09/05/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524300July 11, 2013
POWER TRAIN
RETURNED TO VEHICLE FROM THE STORE, STARTED, SELECTED REVERSE AND NOTHING HAPPENED. ENGINE WOULD RESPOND TO GAS WITH REVS, BUT NO MOVEMENT. TRIED OTHER GEARS--NOTHING WOULD ENGAGE: IT WAS AS IF EVERY GEAR WAS NEUTRAL. HAS TO BE TOWED TO SERVICE CENTER. HAVE NOW READ ONLINE THAT THIS IS VERY COMMON AND THAT THE 2004-5 WERE RECALLED FOR THIS VERY ISSUE. I AM SO FRUSTRATED THAT FORD WOULD NOT RECALL THE 06 AS WELL. AN HOUR EARLIER MY WIFE AND CHILDREN COULD HAVE BEEN KILLED IF THIS HAD HAPPENED ON THE FREEWAY! ALSO PRETTY DISAPPOINTED IN NHTSA FOR NOT LEVERAGING ITS POSITION TO FORCE FORD TO ADDRESS THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523996July 9, 2013
STEERING, VEHICLE SPEED CONTROL, ENGINE, STRUCTURE
WHILE MERGING ONTO ROUTE 50 OFF 628 THE CAR DIED. I DRIFTED ONTO SIDE OF ROAD, BUT IN PARK AND RESTARTED IT. TOOK EXIT OFF 50 AT 450 AND CAR STOPPED AGAIN. PUT IN PARK AT RED LIGHT, STARTED UP AGAIN AND DROVE DOWN RIVA ROAD. CAR STOPPED 4 MORE TIMES BEFORE GETTING TO MY RESIDENCE, EACH TIME ENGINE STOPPING, NO POWER STEERING AND NO BRAKES. CALLED KOONS FORD ANNAPOLIS AND HAD THE CAR TOWED THERE THE NEXT DAY (SINCE THE INCIDENT OCCURRED ON A SUNDAY). THEY KEPT THE CAR FOR 1 WEEK AND COULD NOT CONFIRM OR DUPLICATE ANY OF THE CONDITIONS. POSSIBLY PCM BUT NOT SURE.THEY FOUND ONE ERROR WHILE DRIVING IT , BUT THE COMPUTER COULD NOT FIND IT. PAID FOR DIAGNOSTIC TEST. CAR HAS BEEN RUNNING FINE UNTIL 7/6/13 WHEN EXACTLY THE SAME THING HAPPENED. TOOK BACK TO FORD AND 2 DAYS LATER WAS TOLD IT WAS THE PCM. COULD NOT SAY HOW LONG IT WOULD TAKE TO GET A NEW ONE AS FORD DOES NOT HAVE THEM IT STOCK, BUT FOR $1300.00 COULD PLACE THE ORDER. FOUND A FORD TECH BLOG THAT DESCRIBES EXACTLY WHAT EVERY ONE IS GOING THROUGH AND HOW TO FIX IT. WATER IS LEAKING UNDER THE COWL AND SHORTING OUT THE PCM. THERE NEEDS TO BE A RECALL ON THIS BEFORE SOME ONE DIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523780July 8, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE BEGAN TO DECELERATE. THE CONTACT NOTICED SMOKE FROM UNDER THE HOOD. THE CONTACT STOPPED AT A SIDE AND NOTICED TRANSMISSION FLUID WAS LEAKING. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THE TRANSMISSION FAILED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN) FOR WHICH THE VEHICLE HAD BEEN REPAIRED UNDER IN 2012. THE FAILURE AND CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10523026July 3, 2013
ENGINE, POWER TRAIN
I WAS DRIVING MY 2006 FORD FREESTAR IN MY NEIGHBOR HOOD WITH MY KIDS WITH ME. ALL OF A SUDDEN THE CAR SHOOK AND I LOST ALL POWER IN MY VEHICLE. THE ENGINE JUST REVVED LIKE I WAS IN NEUTRAL. I PULLED OVER IN A PARKING LOT. NONE OF THE GEARS ON VAN WERE WORKING. I WAS VERY FORTUNATE THAT I WAS NOT ON HIGHWAY AND NOT TRAVELING AT A HIGH SPEED. THERE IS A PROBLEM WITH THE TORQUE CONVERTER AND FORD KNOWS IT. THEY DID A RECALL ON THE 2004-2005 TORQUE CONVERTER BUT NOT THE 2006. I HAVE SPOKEN TO SEVERAL REPAIR FACILITIES INCLUDING A FORD DEALERSHIP AND THEY ADVISED ME THAT THEY ALL USE THE SAME TRANSMISSION. I CAN NOT BELIEVE THAT FORD WOULD CONSIDER THE TORQUE CONVERTER ISSUE A SAFETY RECALL BUT NOT ONE FOR THE 2006 FREESTAR. I CALLED FORD AND THEY SAID THAT WOULD NOTIFY ME IF THERE IS A FUTURE RECALL BUT BASICALLY I AM ON MY OWN. THEY ARE PUTTING PEOPLE IN JEOPARDY OF THEIR SAFETY AND THEY ARE AWARE OF THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522840July 2, 2013
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS), IT WAS DETERMINED THAT THE REAR WHEEL WELLS WERE CORRODED DUE TO WATER PENETRATION AND WERE UNABLE TO SUPPORT THE RECALL REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE CONSUMER STATED THE REAR LATCH 3RD ROW SEAT FELL OFF, DUE TO IT RUBBING AGAINST THE REAR TIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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