Ford Freestar Complaints

2,533 consumer complaints on file.

#10553654November 25, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ALMOST EVERY TIME WE START THE VAN, THE ODOMETER HAS ALL DASHES THROUGH THE READING AND THE SPEEDOMETER WILL NOT WORK. AFTER RESTARTING THE VAN SOMETIMES SEVERAL TIMES IT FIXES ITSELF. THE PROBLEM HAS BEEN GETTING PROGRESSIVELY WORSE. I HAVE BEEN SEEING A LOT OF INFORMATION IN FORUMS ABOUT WATER GETTING ON THE PCM DUE TO A MANUFACTURE ERROR, BUT HAVE NOT SEEN A RECALL FOR THE ISSUE. AFTER REMOVAL OF THE AIR [XXX] TO DO MINOR MAINTENANCE TO THE VEHICLE WATER IS ABLE TO SEEP PASS A MISPLACED SPOT WELD AND DRIP ON TOP OF THE PCM UNIT. DAMAGE TO THE UNIT CAUSES SEVERAL ISSUES INCLUDING THE PROBLEM I AM FACING WITH MY VAN. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553674November 25, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553336November 22, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING THE CAR WHEN IT SUDDENLY STOPPED RESPONDING WHEN PRESSING ON THE GAS PEDAL. THE VEHICLE EVENTUALLY ROLLED TO A STOP. THE ENGINE WAS RUNNING, BUT THE CAR WOULD NOT MOVE FORWARD OR REVERSE. TURNS OUT IT WAS THE TORQUE CONVERTER (TRANSMISSION). IT COST $1200 TO REPAIR. VERY UNUSUAL FOR THIS TO HAPPEN TO A CAR WITH ONLY 49000 MILES. I GOOGLED THE PROBLEM AND GOT MANY HITS. FORD HAD RECALLED THE 2004 AND 2005 MODELS FOR THIS PROBLEM. WHY NOT THE 2006? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553460November 22, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT TRANSMISSION SPECIALIST, WHO INFORMED THE CONTACT THAT THE TORQUE CONVERTER WAS DEFECTIVE. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS ALSO PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V006000 (POWER TRAIN) HOWEVER, SIX MONTHS AFTER THE REMEDY WAS PERFORMED THE FAILURE RECURRED. THE RECALL REPAIR FAILED TO CORRECT THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 76,956 . ..UPDATED 01-10-14 *BF THE CONSUMER STATED THE DEALER INSTALLED A FAULTY TORQUE CONVERTER, OR DIDN'T INSTALL IT CORRECTLY, PER THE RECALL NOTICE. THE TRANSMISSION FAILED FIVE MONTHS AFTER THE REPLACEMENT OF THE TORQUE CONVERTER. UPDATED 01/15/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553260November 21, 2013
POWER TRAIN
THE VEHICLE WOULD DO 35 OR 40 MPH AND WOULD NOT SHIFT GEAR. TOOK VEHICLE TO TWO AUTOMOTIVE REPAIR SHOPS TO FIND OUT THE ISSUE. HAD THE TORQUE CONVERTER REPLACED ALONG WITH TRANSMISSION GASKETS AND SEALS. THE 3RD GEAR SHIFT SOLENOID WAS ALSO REPLACED AND VEHICLE STILL DOES THE SAME THING. TOOK IT TO THE FORD DEALERSHIP AND THEY TOLD ME THAT THEY KNOW THERE'S A PROBLEM AND WHAT IT IS (WITHOUT EVEN LOOKING AT THE VEHICLE), BUT MY VEHICLE DOES NOT FALL UNDER THE RECALL NOTICE. I AM ASKING THAT THE RECALL BE EXTENDED TO INCLUDE THE 2006 MODEL FORD FREESTAR AND NOT LIMITED TO THE 2004-2005 MODEL YEAR AS FORD HAS NOT CORRECTED THE MANUFACTURER ISSUE IN REGARD TO THE POWER TRAIN PERFORMANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553041November 20, 2013
ELECTRICAL SYSTEM, POWER TRAIN
MY WIFE HAD JUST LEFT WORK. ON A VERY BUSY STREET THE VAN UP AND DIED. RESTARTED IT AND HAD NO POWER TO GET UP TO SPEED. KEPT SHUTTING DOWN. MANAGED TO GET IN TO A PARKING LOT. HAD IT TOWED TO THE DEALERSHIP. AT FIRST WAS TOLD IT WAS THE TRANSMISSION. NOW, THEY SAY IT IS THE PCM. PCM HAS BEEN ON BACK ORDER FOR SOME TIME. FORD SAID IT WAS SHIPPED ON NOV. 13 2013. CALLED THE DEALERSHIP ON THE FOLLOWING FRIDAY AND NO PART. NO WAS TOLD THAT THERE IS AN EVEN LONGER WAIT TIME FOR THE PCM. HAVING A AFTERMARKET PCM INSTALLED. TWO WEEKS WITHOUT OUR VAN IS LONG ENOUGH. HOPE TO HAVE IT BACK ON FRIDAY THE 22ND OF 2013. HAVE TALKED TO FORD CUSTOMER CARE, THEY KNOW THERE IS A PROBLEM. HAVE READ THAT THE SEAL UNDER THE COWLING LETS GO AND WATER WILL DRIP DOWN ONTO THE PCM CONNECTION AND MESS UP THE PCM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551904November 12, 2013
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED UNEXPECTEDLY AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE AND WOULD STALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551335November 7, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANS AXLE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TORQUE CONVERTER CLUTCH SOLENOID WAS DEFECTIVE. AS A RESULT, THE TRANSMISSION NEEDED TO BE REBUILT AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550952November 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE STOPPED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PERSONALLY INSPECTED BY THE CONTACT WHO NOTICED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550581November 2, 2013
ENGINE
ENGINE, INTERNAL CATALYTIC CONVERTER FAILURE. ON FORD EXTENDED WARRANTY TO 10 YEARS, OR 112,00 MILES; THE REPAIR IS NOT COVERED WITHIN THE WARRANTY . . QUOTED COST TO REPAIR WILL BE $3,300.00, WHEN COMPLETED BY [XXX]-HILLTOP-FORD IN RICHMOND, CALIFORNIA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550457November 1, 2013
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2005 FORD FREESTAR EQUIPPED WITH SUMMIT PREMIUM PLUS 2 TIRES, SIZES 235/60/16. THE CONTACT STATED THAT OVER TIME THE STEEL BELT DETACHED FROM ALL OF THE TIRES AT DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DETERMINE WHAT CAUSED THE FAILURE TO OCCUR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRES WERE REPLACED. THE VIN AND THE DOT NUMBER WERE NOT AVAILABLE. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 109,000. THE TIRES MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550508November 1, 2013
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 20 MPH, THE THIRD SEAT ANCHOR POINT BROKE SENDING THE SEAT FORWARD. THE CONTACT STATED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE FAILURE WAS DUE TO CORROSION. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550067October 29, 2013
POWER TRAIN
I HAVE A 2005 FORD FREESTAR THAT I HAVE HAD FOR 2 LONG LONG YEARS. I AM ON MY 3RD TRANSMISSION, I HAVE HAD THE RECALL WORK DONE TO IT FOR THE TORQUE CONVERTER BUT ITS NOT THE ISSUE. ITS THE TRANSMISSION. I DON'T HAVE TIME NOR MONEY TO KEEP PUTTING INTO THIS CAR AND WORK TWO JOBS AS IT IS AND I NEED A CAR. JUST CANT DO IT ANYMORE AND I KNOW A LOT OF OTHERS WHO ARE HAVING TO GO THREW THE SAME THING AND ALSO SO TIRED OF BEING STRANDED ON THE SIDE OF THE ROAD. PLEASE JUST FIX IT ALREADY. I AM GOING TO FILE A LAW SUITE AGAINST THEM SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549715October 27, 2013
POWER TRAIN
TORQUE CONVERTER FAILED WITHOUT PREVIOUS SIGNS OF PROBLEMS--WAS ADVISED THAT SAME PART ON 2004 AND 2005 MAY HAVE BEEN RECALLED--LOOKING AT WEBSITES 2006 MODEL SEEMS TO BE A PROBLEM FOR A LOT OF PEOPLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549474October 25, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ABNORMALLY WHILE SITTING IDLE AT A TRAFFIC STOP. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,350.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549319October 24, 2013
VISIBILITY:GLASS, SIDE/REAR
AFTER DRIVING TO THE STORE WITH MY KIDS I OPENED THE DRIVERSIDE SLIDING DOOR TO GET MY KIDS OUT. THE REAR QUARTER WINDOW EXPLODED. I COULD NOT FIND ANYWHERE WHERE THAT IT MADE CONTACT. NOW THEIR IS GLASS EMBEDDED IN CARSEATS AND CHILD SAFETY SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549189October 23, 2013
STEERING
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. IN ADDITION, THE POWER STEERING FLUID CONTINUOUSLY LEAKED ONTO THE GROUND EVEN THOUGH THE CONTACT REFILLED THE RESERVOIR CONSTANTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548156October 16, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT WHEELS WOULD EXHIBIT A LOUD, ABNORMAL NOISE. THE NOISE WAS MOST PROMINENT WHEN THE CONTACT WAS ATTEMPTING A TURN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ROTORS AND HUB ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547607October 11, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL, POWER TRAIN
I CURRENTLY OWN A 2004 FORD FREESTAR MINIVAN. I HAVE BEEN EXPERIENCING START PROBLEMS FOR A COUPLE OF WEEKS NOW. I DROVE THE CAR ABOUT 10 MILES TO GET GAS. I TURNED THE ENGINE OFF TO FUEL UP. I ATTEMPTED TO START THE VEHICLE AND IT WOULD NOT START. I CALLED MY HUSBAND TO TRY TO JUMP START THE VEHICLE AND IT WORKED. DROVE THE CAR 1/4 MILE DOWN THE ROAD TO AUTOZONE TO HAVE THE BATTERY TESTED. THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE SEEMED TO BE REPAIRED AFTER THE BATTERY WAS REPLACED. ABOUT 5 DAYS AFTER THE BATTERY WAS REPLACED THE VEHICLE WOULD NOT START AFTER SEVERAL ATTEMPTS. I CALLED AAA TO HAVE IT TOWED TO THE FORD DEALERSHIP FOR REPAIRS. THE AAA MECHANIC TRIED TO START IT BEFORE JUST TOWING IT. HE MOVED THE SHIFTER TO NEUTRAL AND BACK AND STARTED TO VEHICLE RIGHT UP. MAYBE I DID NOT HAVE THE SHIFTER IN THE PROPER POSITION? SINCE THEN, THE VEHICLE HAS NOT STARTED UP QUITE A FEW TIMES....AT RANDOM TIMES, OVER THE LAST FEW DAYS. I WAS STRANDED AT THE DOCTORS OFFICE WITH A NO START. CALLED AAA AGAIN FOR A TOW AGAIN. HOWEVER, RIGHT BEFORE AAA GOT TO ME....THE VEHICLE STARTED RIGHT UP. I CANCELLED THE AAA CALL AND DROVE STRAIGHT TO THE DEALERSHIP FOR REPAIR. THE FORD DEALERSHIP CAN NOT FIND ANY PROBLEM AS TO WHY THE VEHICLE WILL NOT START. IT STARTS EVERY TIME FOR THEM. THE ALTERNATOR AND THE STARTER ARE FINE. THE BATTERY HAS BEEN REPLACED AND THERE ARE NO TRANSMISSION ERROR CODES BEING EMITTED.I HAVE A HUNCH THAT THIS IS AN ELECTRICAL PROBLEM. IT ISN'T ANYTHING ELSE. THE FORD DEALERSHIP EXPLAINED THAT THEY TOOK A LOOK AT THE PCM BUT COULD NOT SEE ANY WATER CORROSION. SO THEY DID NOT REPLACE IT. SO NOW, I AM FACED WITH PICKING UP THE VEHICLE AND NOT KNOWING WHEN I'LL BE STRANDED AGAIN BECAUSE THE VEHICLE WILL NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547279October 8, 2013
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE SITUATION IS VERY DANGER, THE PROBLEM WITH THE PCM ISSUES, THAT SHARE BAD INFORMATION WITH ANY OTHER COMPONENT IN USE, ENGINE, TRANSMISSION, LIGHTS, AC SYSTEM, LOW BATTERY OR NOT TURN ON EVEN WITH NEW BATTERY, AND THE WIRES AND CONNECTORS CLEAN. THE MOST DANGEROUS IS JUST STOP RUNNING IN MIDDLE OF TRAFFIC, OR SOME MECHANIC DID NOT HAVE IDEA ABOUT THE PROBLEM, EVEN THE SARASOTA FORD MECHANICS. A FEW WEEKS A GO I LEFT THE CAR FOR 2 DAYS, PRESENT IN MY OPINION TRANSMISSION MAL-FUNCTION, AFTER THEY CHARGE ME $140, NO PROBLEMS SOLVED, AND THEY SAY THE TECHNICIAN REPORT : NEEDS ENGINE WORK BEFORE TRANSMISSION DIAGNOSTICS. NEEDS CAM SYNCRO ASSY.(FIX WHINNING NOISE) I AGREE OK. NEED A SENSOR ASY ??????? CONNECT A LITTLE METAL WIRE ON TOP ENGINE (THEY CALL BUSH.....???) AFTER THAT ALL THE PROBLEMS STILL HAPPENING ALL THE TIME. IF YOU HAVE ANY ANSWER ABOUT ALL THIS, OR PLACE TO GO AND GET A REAL INSPECTION AND REPORT. FROM NOW AND FOREVER, THANK YOU VERY MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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