Ford Edge Complaints

295 consumer complaints on file.

#11675556July 23, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Edge. The contact stated that the hatch of the vehicle was designed to close automatically while the user owned the key fob, with the user's foot underneath the hatch. The contact stated that the hatch had been closing prematurely while the key fob was not near the hatch, and the hatch had hit both the contact and family members on the head. There was no injury sustained. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The manufacturer was notified of the failure and had sent engineers to diagnose the vehicle, but the engineers could not determine the cause of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675526July 23, 2025
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated that while driving at speeds above 30 MPH, the vehicle hesitated while accelerating and shuddered abnormally. The vehicle was taken to the local mechanic who replaced the spark plugs; however, the failure persisted. The vehicle was later taken to the local dealer who diagnosed the vehicle and determined that the torque converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under an Extended Warranty coverage related to the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674801July 19, 2025
POWER TRAIN
Transmission. Everyone that owns a 2022 ford edge sel have had to either buy a new transmission or rebuild… out of my 4 vehicles with over 100k miles I have never had transmission issue and now I buy this car and it has transmission issues I’m over it. Ford need to recall their transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674685July 19, 2025
POWER TRAIN
Shuddering starting at 78,000 miles. Needed new torque converter. Common complaint/issue with this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674428July 18, 2025
POWER TRAIN
At 67,000 miles the vehicle started lurching forward and then at one point the traction control light came on the dashboard and the vehicle stopped itself while driving, as if the brakes were being applied, but we weren’t applying the brakes. After turning the car off and turning it back on, it drove with hesitation and was slipping between gears. Also, the front collision sensor has been coming on upon startup for quite some time. Took the car to the Ford dealership, and they determined that the torque converter was bad in the transmission and suggested a full transmission replacement. Ford agreed to cover $4000 of the $10,000 replacement. This means I would have to pay $6000 out of pocket to get a new transmission. We previously had a 2020 Ford edge and had the same exact problem but it was covered under the powertrain warranty as it only had 58,000 miles. At that time, we did a transmission rebuild at the dealership and the car never drove the same after that, which is the reason we bought the 2022 Ford edge, Not thinking we’d have the same exact problem with the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674354July 17, 2025
WHEELS
I have had to replace all 4 hubcaps as they have flown off while driving, mist recently while in thr highway at 70 mph. The first incident happened in October of 2024. Prompting me to buy replacement hubcaps rim emblems and hubcaps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673304July 14, 2025
STEERING
Vehicle steering/power steering locks unable to turn at intersections almost cause an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672553July 10, 2025
POWER TRAIN
The transmission of the vehicle is said to be completely damaged from a torque converter issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671998July 8, 2025
BACK OVER PREVENTION
The contact owns a 2022 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the Accessory Protocol Interface Module (APIM) software needed to be updated. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671875July 8, 2025
FORWARD COLLISION AVOIDANCE, ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the infotainment center screen blacked out intermittently. A message indicating that a blocked cylinder was causing the cruise control to fail to engage was displayed on the infotainment center. The contact stated that the cruise control would disengage independently after approximately two minutes. Additionally, the contact stated that the Forward Collision Avoidance: Automatic Emergency Braking and other collision mitigation systems failed to function as needed while driving. The dealer was contacted and confirmed that the part to do the recall repair was not yet available. A second dealer was contacted, Chiefland Ford (916 N Young Blvd, Chiefland, FL 32626) and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 45,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670377June 30, 2025
UNKNOWN OR OTHER
The Ford Dealership has had my vehicle since May 5, 2025 and since then, has been unable to fix Safety Recall 25S28 (APIM Module Reprogramming due to distorted screen). On June 30, 3025, the dealership informed me that Ford has put a stop hold on the recall, with no estimate as to when or whether my vehicle will ever be repaired. On June 19, 2025, I filed a complaint with Ford corporate customer service hotline, to no avail. I have heard nothing back from the corporate Ford customer service team. Truly alarming and frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667407June 17, 2025
POWER TRAIN
The contact owns a 2022 Ford Edge. The contact stated that while driving uphill at approximately 60 MPH, the vehicle failed to upshift and hesitated to maintain automotive power. No warning light was illuminated. The contact pulled over to the shoulder of the road and had the vehicle towed back to the residence. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666878June 14, 2025
UNKNOWN OR OTHER
While driving around a curve the tire locked up and I was unable to turn and we ended up in the ditch. There was no collision. Myself and my child could have been seriously injured in this accident. 6 airbags deployed. Apon inspection the fender liner appears to have ripped off the back of the fender well and lodged into the top of the tire and the top front of the wheel well. Pheonix collision had to cut the liner from the car in order to release the tire. The police believed the accident was cause by the wheel well liner as well as pheonix collision. Vehicle was inspected on the scene by the springfield police. Vehicle was also inspected by Pheonix collision in springfield Illinois. There were no warning lights, messages or other symptoms before the accident. Due to this accident my car has almost $19,000 in damages. The passenger side of the vehicle has a few dents from going in the ditch and the front grill had a few broken pieces. There is no damage to the driver side of the vehicle where the felt liner locked up the tire. I have seen numerous people complain how the liner sags down or tears. I didn't notice the liner hanging down or any damage to the liner prior to the accident.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11666310June 11, 2025
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated while driving 30 MPH on a decline, the RPM increased quickly; however, the vehicle lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The ABS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the transmission and ABS control module. The contact was informed that the transmission needed to be either rebuilt or replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665503June 7, 2025
ENGINE, VEHICLE SPEED CONTROL
While driving at a slower speed between 20-40 mph the car will have a power surge as my mechanic called it. The RPMS constantly bounce while driving. It is hesitant to accelerate and is riding rough at a low speed. This is a risk while speeding up in traffic or merging onto the interstate the car is hesitant and can’t keep up with traffic which could cause a bad wreck. I had my vehicle at my local mechanic yesterday. It goes to my local ford dealer for inspection next week and they also told me they’ve had multiple reports of this issues from people. I have no lights on, on my dash and my local mechanic checked all my fuses and they were all good. He hooked a code reader up and there were no codes that showed up. This issue started last week on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664904June 4, 2025
POWER TRAIN
I am filing this complaint regarding a serious transmission issue with my 2021 Ford Edge. The vehicle exhibits shuddering and hesitation during acceleration, which presents a potential safety hazard in daily driving conditions. I brought the issue to a Ford dealership, and they confirmed that the problem is either a defective transmission or a failing torque converter. Despite the vehicle being relatively new and not yet paid off, I have been told that repairs may not be covered under warranty, potentially leaving me with thousands of dollars in out-of-pocket costs. This issue is deeply concerning, not only because of the financial burden but also due to the apparent pattern of similar problems in previous model years of the Ford Edge, which leads me to believe that Ford may have been aware of this design or manufacturing defect and failed to resolve it in newer models. A transmission failure or torque converter malfunction at speed could result in a loss of vehicle control, increasing the risk of a crash or injury. Given the number of similar reports online and in consumer forums, I urge the NHTSA to investigate this issue thoroughly and determine whether a recall or broader corrective action is warranted. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664801June 4, 2025
ENGINE
The contact owns a 2024 Ford Edge. The contact stated while driving at an undisclosed speed, there was a backfire coming from the engine. The contact stated that the engine overheated and seized. No warning light was illuminated. The contact stated that failure had occurred within 30 seconds. The vehicle was restarted; however, the engine seized within 30 seconds. The contact stated that after several attempts, the vehicle was restarted, and the vehicle was taken to the dealer. The failure was not duplicated. The contact requested that the dealer keep the vehicle to continue diagnostic testing. The contact stated that previously the vehicle was taken to the dealer because of an abnormal fuel odor. The vehicle was diagnosed with purge valve failure. The purge valve was replaced; however, the failure reoccurred. The contact stated while driving at an undisclosed speed, several warning lights illuminated, and the contact heard a ticking sound coming from the vehicle. In addition, the contact noticed a burning odor before the engine seized. The vehicle failed to restart as intended. The vehicle was towed back to the dealer where it was diagnosed with serpentine belt and pulley failures. The serpentine belt and the pulley were replaced, and the vehicle was repaired. In addition, the contact was informed that the serpentine belt had been shredded to pieces. The manufacturer was made aware of the failure and a case was filed. In addition, the contact requested a buy-back. The failure mileage was 19,037.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664584June 3, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (Back-Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to two dealers; however, each dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664279June 2, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664255June 2, 2025
POWER TRAIN, AIR BAGS
The car was in a front end collision; the airbags did not deploy. Insurance said the car was reparable and fixed it; car was picked up from body shop on 07/19/2024. In May 2025, at only 3 years old, the transmission went out at 95,000 miles and was just replaced. Ford would not admit the accident had anything to do with the transmission going out on a 3 year old car. I was quoted almost $10,000 to replace it, but Ford "helped" and paid $4000 and I was left with the balance of $6200.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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