Ford Edge Complaints

295 consumer complaints on file.

#11695963October 27, 2025
STRUCTURE:BODY
The vehicle automatically locks the doors when you begin driving. We were aware that when stopped the doors would automatically unlock when you tried to open them but have found that this can also happen while driving. While driving our daughter pulled on her door handle which caused the door to unlock, then pulled the handle again and was able to open the door enough to trigger the door ajar warning which alerted us to the situation. While we were able to engage the child lock to prevent this from happening again, it is concerning that pulling on the handle would cause the door to unlock when the vehicle is not in park as that can create a dangerous situation very easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695380October 24, 2025
ELECTRICAL SYSTEM
Screen went black, had to replace the computer behind the screen for 1,500 dollars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695065October 22, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Back up camera goes black and sometimes it shows as a white blank screen and says contact dealer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695048October 22, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Has happened on about 3 or 4 occasions that as I am driving it will get a buzzer sounding and red light on dashboard indicating collision is about to happen although there is no other cars or obstacles in the roadway
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694894October 21, 2025
POWER TRAIN
Driving highway speeds and all of sudden lost power. Light came on and said power train issue. Transmission totally went out?! Parking brake would come on randomly when putting car in park without engaging the parking brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694752October 21, 2025
BACK OVER PREVENTION
The contact owns a 2024 Ford Edge. The contact stated that after shifting to reverse(R) and then to drive(D), the image from the rear-view camera was still displayed on the screen. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, who was unable to duplicate the failure. The vehicle was not repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694596October 20, 2025
AIR BAGS
The contact owned a 2024 Ford Edge. The contact stated that, upon pulling into a parking space, the vehicle suddenly accelerated on its own. As a result, the contact lost control of the vehicle, only coming to a complete stop after partially driving through a storefront. The contact also stated that the forward warning collision system failed to activate. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a storage facility and deemed a total loss by the contact's insurance provider. A police report was filed, and injuries were not reported. The manufacturer was notified of the failure by the contact's insurance provider, and a case was opened. Upon investigation, the vehicle's incident recorder showed that the vehicle rapidly accelerated up to 17 MPH and that the contact did not depress the brake pedal. The failure mileage was 6,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11694073October 17, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle was sluggish to reverse as I left my office but after I left it was operating normally to gas station about 3 miles away. I stopped at gas station to fuel up. After, I started car and it would not go back in reverse. When i shifted from park back to reverse, it moved maybe 5". Was sputtering and clanking. I drove forward maybe 2', while sputtering, jerking, and clanking. I managed to make it home (<3 miles) and on shifting it wanted to stall, and on braking it was sputtering, jerking, and clanking with downshifting. At home, when I put it in reverse, i got an error message "Gear select will engage at low speeds", and as I tried to reverse, the car went FORWARD almost causing me to crash into my house. After several attempts to back up and begin to go out of my drive, it was sputtering and jerking too much so I decided to try to reverse back to the carport, and it would not move. It sits where it stopped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693867October 16, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692917October 12, 2025
UNKNOWN OR OTHER
On [XXX], while driving from Delaware to Massachusetts in her 2024 Ford Edge (purchased new in April 2024, now with roughly 19,800 miles on the odometer) on [XXX] in New Jersey, my wife experienced the cloth-panel shade of the "Panoramic Vista Roof" fall onto her. Obviously, this was a complete surprise and very dangerous to her in the control of the vehicle. She stated that about a week prior to the collapse of the shade, there had been some rattling coming from an undetermined area in the car. The Massachusetts Ford Dealer (Balise Ford - Wilbraham, MA) she brought the vehicle to stated the sunroof falling in was "not the result of a material defect." The dealership replaced the roof opening panel at a cost to us of $1120.00. The defective part was not obtained from the dealer after repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691769October 7, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
Was driving about 30 miles a hour and there were no other cars on the road and there were no obstacles in the road and tbe forward collision warning alert started flashing and dinging on the dashboard. There was absolutely no reason it should have gone off this is about the 4th time it has randomly done this now and it’s a bit concerning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691677October 6, 2025
POWER TRAIN
The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch parts all in it. There were no prior warnings that anything was failing, but we did notice a shudder that day when we would accelerate to around 30-35 mph. Upon research afterwards, we learned that there is a TSB for that exact 8F35 transmission and that Ford refuses to recall the known problem in the 2019 - 2021 Ford Edge. I was so scared for the safety of my family with my 6 year old child in the back seat. A 4 year old vehicle should not need a new transmission. And Ford should not be putting people in danger for a known problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690955October 2, 2025
POWER TRAIN
Car shudders and jerks during acceleration
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690766October 1, 2025
POWER TRAIN, ELECTRICAL SYSTEM
The vehicle hesitates when engaging accelerator;shifting roughly,stuttering ,mostly under 50 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689884September 26, 2025
POWER TRAIN
The contact owns a 2022 Ford Edge. The contact stated that upon shifting into park(P), the warning messages "Control System Fault" and "Transmission not in Park" were displayed, and the vehicle started rolling backwards. The vehicle was stopped using the parking brake. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact was informed that the VIN was not under recall. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689685September 25, 2025
UNKNOWN OR OTHER
I wanted to report that on this vehicle Ford has a very unsafe and hazardous horn. I just purchased the car and had to use the horn for the first time yesterday to avoid a car hitting me. I avoided an accident but the other driver said they did not hear my horn. The horn sound is not loud at all and i thought it was defective. I had others listen to it and they all were amazed at how ineffective the volume was. I did some research on line and found i am not the only one that complained about this to Ford. Apparently Ford changed the horn assembly in sometime after 2017 on the Ford Edge to save money. Apparently there is no federal standard for horn decibel levels on automobiles. I travel with small grandchildren in this car and feel this makes it unsafe, as many, many others do after researching this. It is a disaster just waiting to happen. Can you confirm that there are no regulations for automobile horns other than that they work? I just wanted to bring this up as it is dangerous to drove a vehicle like this. Interested in knowing if you have received any other complaints. Most of the research i have done shows owners actually having the horn assembly removed and replaced with one that actually works correctly at their own expense. Seems Ford should be held accountable for this defect. Seems the opted for profit over safety here. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688978September 22, 2025
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? Transmission How was your safety or the safety of others put at risk? Harsh/jerky shifting, could result in transmission failure Has the problem been reproduced or confirmed by a dealer or independent service center? No Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687500September 16, 2025
LANE DEPARTURE: BLIND SPOT DETECTION
I bought a CPO 2021 ford edge titanium from lasco ford of Fenton Mi. When purchasing the vehicle the salesperson repeatedly kept saying the car was clean with a clean car fax checked out by their mechanics but did NOT tell me the vehicle has an open safety recall which me and my wife weren’t told or seen on the car fax not to mention the car broke down right away after we left the dealership at 9:30 at night after closing which in Michigan selling a CPO vehicle with an open safety recall and not telling us is illegal if they checked the vin prior to selling is the vehicle they would have known. I felt that they misled me on the car also doing everything they can to not let me test drive it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687327September 15, 2025
UNKNOWN OR OTHER
Reverse camera goes black with movement in the picture. Can not see to back up for a week or two at a time then it works for a week. Asked Ford dealership about an update for software and they require $175 to diagnose the camera then pay to have he said possibly a new camera installed. It does not alert to people or objects behind vehicle during the time the camera goes out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686961September 12, 2025
BACK OVER PREVENTION
The contact owns a 2022 Ford Edge. The contact stated that while reversing, the back over prevention camera system displayed a distorted screen. The contact reset the back over prevention camera system. The failure reoccurred; however, the contact stated that the back over prevention camera system displayed a black screen. The dealer was made aware of the failure; however, the contact was informed that the recall was not associated with the VIN. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, parts were not available. The contact stated that several calls were made to the dealer, however the contact was informed that parts were not yet available. The contact was informed that the recall repair was forced closed and completed. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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