Ford Edge Complaints

295 consumer complaints on file.

#11644450February 24, 2025
ELECTRICAL SYSTEM
My battery savor comes on 2 times a week my battery came with my cat not even 3 years old
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643706February 19, 2025
BACK OVER PREVENTION:DISPLAY FUNCTION
The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642148February 12, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640323February 3, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 9,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638073January 23, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Edge. The contact stated that the Ford Sync infotainment system failed to switch screens, and activated selected operations like the defroster, and displayed a black screen intermittently. The vehicle was taken to the dealer who diagnosed a software failure. The dealer had reset the computer several times; however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The manufacturer referred the contract to the NHTSA Hotline to report the failure. The failure mileage was 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632984December 29, 2024
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Reverse camera saying not available when car is put in reverse. There is an update for the 2021 backup camera. My VIN is apparently not on that even though it is a 2021 Edge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632418December 26, 2024
SEAT BELTS
The contact owns a 2021 Ford Edge. The contact stated that while parked, the front passenger seat belt did not latch. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and was advised that the part was on backorder. The vehicle was not repaired. The failure was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631800December 20, 2024
UNKNOWN OR OTHER
Driving down I96 highway, the sunroof/moonroof shattered/exploded with no apparent cause. A loud popping noise followed by spider cracking and fragmenting glass was the result. After closing the top, the glass started to fall. No foreign objects found. Brand new vehicle, first time driving in severely cold weather, brought back to Ford dealership who found "no reports" of defective sunroof/moonroof. There were no cars in front or any overpasses that something could have been dropped from.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629349December 6, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Put gas in car. The car stalls to crank
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629285December 6, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Edge. The contact stated that on several occasions after refueling the vehicle, the vehicle failed to immediately start-up. The contact stated that the accelerator pedal and the keyless ignition was depressed several times simultaneously and the vehicle started. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627554November 26, 2024
ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
The contact owns a 2024 Ford Edge. The contact stated while using the front driver's side seat heater, the seat heater failed to function as intended and burned the contact's lower back. The contact received medical attention for the burn at the emergency room. Additionally, the contact stated that the injury made it difficult to perform daily errands and tasks. The vehicle was taken to the local dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11626395November 20, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera isn't working properly; it's very dim and glitchy. This was a known and recalled issue for 2021 - 2022 Ford Edges, but because of my VIN number, they won't fix it without charging me. If I'm having the same issue as the other recalled ones, why won't you service mine?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623907November 6, 2024
UNKNOWN OR OTHER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
On 11/06/24 while driving around 20 mph I heard a loud pop. I looked around to see if something was hit now let the sunshade back and saw that the sunroof was shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619036October 10, 2024
POWER TRAIN
The transmission makes a loud “bang” when shifting from first to second gear. A simultaneous vibration can be felt in the driver seat when this happens. There is also an extremely hard up shift from first to second gear. A dealer reprogrammed the transmission computers but the issue is still present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617712October 2, 2024
SERVICE BRAKES
I was stopping at a yellow light and the brakes were slow to respond nearly resulting in a collision with the car stopped in front. I initially attributed this to wet brakes since it was raining heavily and I had only gone a short distance. I returned home without further incidence. The next morning my wife took the car and nearly drove into traffic after the car was slow to stop leaving the subdivision. I had the car towed to the dealer, they said the brake booster had failed and that brake booster part is on back order and wouldn't available until the end of October or early November. The car is 3 years old with 25,000 miles. I think the parts back order status may be the result of unexpected demand because of a high failure rate. The dealer said the part in question is a common component used on many different Ford models. I'm not aware of any work stoppage or surge in vehicle demand that would account for the part shortage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617054September 28, 2024
STEERING, LANE DEPARTURE: ASSIST
While traveling on curvy roads, lane keep assist jerked steering wheel to the left into oncoming traffic. Incident occurred twice, and only when on a right hand curve. Lanes are clearly, and freshly, marked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616781September 27, 2024
AIR BAGS
The contact owns a 2024 Ford Edge. The contact stated that while driving at approximately 2 MPH, a second vehicle crashed into the front passenger side of the vehicle. During the crash, no air bags in the vehicle were deployed. The occupants in each vehicle were transported to the local hospital but no injuries were reported. A police report was taken at the scene. The vehicle was later driven to the local body repair shop and it was determined that the vehicle was unrepairable. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11615145September 18, 2024
VEHICLE SPEED CONTROL, SERVICE BRAKES
I hit a very large item, a diesel tire, and although it broke the tires control arm or axle and was driving and sliding sideways, the cruise control never turned off. Even after hit the brakes it took it a minute before it turned off. This is a big safety issue.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11612898September 5, 2024
POWER TRAIN
Faulty torque converter causing transmission failure. This seems to be a common issue with Ford Edge at the 70k mile mark.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612612September 4, 2024
SEATS
I have a 2024 Ford Edge SEL. The issue is the the driver front and passenger front head rests. The head rest is only adjustable up to down, not forward or back. The current position of the head rest with the seat in normal upright driving position forces your head into your chest and you are looking at the floor with no neck support. There is no position to adequately support your head and neck with the current headrest. It is tilted too far forward toward the windshield. Dealer confirmed. Dealer looked it over and said this is how its made. No warnings. Just the position of the headrest appears to be tilted extraordinarily too far forward. High potential for injury in a crash. What I'd like to see is an alternate Headrest to alleviate the angle the current one poses upon the drive rand passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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