Ford Edge Complaints

295 consumer complaints on file.

#11664034May 30, 2025
ELECTRICAL SYSTEM
Wireless phone charger continuously overheats phone and surrounding area. I have noticed this in many recent model Ford's and Lincoln's..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662351May 21, 2025
POWER TRAIN, BACK OVER PREVENTION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Ford Edge. The contact stated that while reversing, the rearview camera image was delayed while being displayed. The contact stated that a message that the Collision Assist was not available was displayed. Additionally, the contact stated while driving 55-60 MPH and depressing the brake pedal, the vehicle lurched forward several times. Additionally, the contact stated that upon attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. The contact stated that the vehicle lurched forward while responding, and the vehicle jerked while driving. The contact was able to pull into a parking lot. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. There was no warning light illuminated. The vehicle was towed to an independent mechanic, where the transmission was taken apart, and the contact was informed that the transmission had failed and there were metal shavings in the transmission. The vehicle was then towed to Goldsberry's Transmission, where it was determined that the transmission needed to be rebuilt or replaced. The contact authorized the mechanic to rebuild the transmission. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure, and a case was filed. The manufacturer informed the contact that no assistance would be provided and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 97,890.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661464May 16, 2025
BACK OVER PREVENTION
The contact owns a 2024 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that employees occasionally reported that while reversing, the center display was blank. There was no warning light illuminated. The vehicle was taken to a local dealer; however, the contact was informed that parts were not yet available, and the vehicle could not yet be repaired. The approximate failure mileage was 4,700. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661461May 16, 2025
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V160000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661244May 15, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2022 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission shuddered. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659514May 7, 2025
POWER TRAIN
The powertrain control systems transmission shift solenoids is not responding as expected or is stuck in the on position. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear. The vehicle has a shutter that didn’t throw any codes. The vehicle was inspected at a Ford dealer and was told they see nothing wrong and no codes. Withing 30 miles the car was jerking badly and slipping gears. This caused uncontrollable harsh jerking and instant limp mode with no acceleration while driving on a highway. Drive it back to dealer service. Then I got a warning about the power train transmission. Upon further inspection was told the transmission needs completely replaced. There was absolutely no warning before the transmission completely failed. No way to tell it was failing. Ford refuses to handle the issue other than charging me for a new transmission. There are bulletins with similar problems to this year ford edge from the same factory but a few months different time span so no coverage is offered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657720April 30, 2025
UNKNOWN OR OTHER
My back up camera is distorted not working correctly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655799April 21, 2025
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2024 Ford Edge. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the Navigational System had experienced a glitch. The vehicle was not repaired. The manufacturer was contacted, opened a case, and referred the contact to the NHTSA Hotline. The failure mileage was approximately 8,995.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654786April 15, 2025
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
The contact owns a 2022 Ford Edge. The contact stated that while reversing and approaching an item located behind the vehicle, the rearview camera pedestrian alert was delayed while engaging. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654718April 15, 2025
ELECTRICAL SYSTEM
The APIM has a known software issue that blanks out the main display and control screen. While not a safety issue for the Radio. It Does eliminate the climate control system. It makes it impossible to turn on, adjust or turn off defrosters. So if windows start to fog there is NO control. The results are attempting to navigate to the side of the road. Secondly this is draining the battery shutting down systems. Ford is aware of the issue and tells dealers they hope a Software update in First Quarter 2025. This is an over the air software update that will not be able to be downloaded due to system shut downs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654668April 15, 2025
ENGINE
My engine failed and it was inspected by ford dealership. My safety and child’s safety was put at risk due to the car shutting off in the middle of traffic. Yes the problem was confirmed by the manufacturer. The engine light came on the day of problems occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654244April 12, 2025
POWER TRAIN
1st noticed problem- turning sharply to the right heard clunking coming from under car. Put car into reverse and felt like brake was on. But wasn't. Clunking stop when put back into forward and parked car. One hour later, drove a mile and a half home. No clunking until I backed into driveway. Clunking stopped after going in reverse about 10-15 feet. Drove to Dealer next morning. Couldn't get clunking to happen at quicklane. A few days later went to lunch and was backing into parking spot and clunking returned. After lunch drove to Dealer. They witnessed the clunking. Put car on hoist and checked obvious spots nothing found. Provided loaner and after determining differential was the problem. (almost $5000.00). Problem repaired next day. Had car about 2 weeks and clunking appeared when we were 3 hours away from Dealer. Called and made it to the dealer before closing. Clunking was noticed and this time at the dealer the transfer case was the issue. (Another $5000.00). They said this was the cause of the differential problems. After waiting for a week for ford to release a new transfer case, the car was again repaired. The mileage range of 400 to 1000 was given for the parts to get back in sync and stop making the clunking. We have now have about 600 miles after the last repair and an occasional clunking is still appearing. One more note. We will be traveling to Michigan from Florida in 2 weeks. (1771 miles). Is this car a lemon? Issues started after 60,000 checkup was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654075April 11, 2025
BACK OVER PREVENTION
The contact owns a 2022 Ford Edge. The contact stated that while parked, and attempting to start the vehicle, the rearview camera failed and displayed a blank image. A dealer was contacted. The vehicle was not taken to a dealer or independent for diagnosis. The vehicle was not repaired. The contact mentioned that a software update was performed for the rearview camera. The contact was relating to the failure of NHTSA Campaign Number: 22V151000(Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was notified and offered no assistance. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 68,585.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653611April 9, 2025
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2024 Ford Edge. The contact stated that the liftgate opened independently. While washing the vehicle with a brush and touching the bumper, the liftgate opened. While placing groceries in the tailgate, the tailgate closed and struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that the intended liftgate opening and that the vehicle worked as designed. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 5,996.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652475April 3, 2025
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2021 Ford Edge. The contact stated that a week after the check engine warning light had illuminated, the vehicle was difficult to start after refueling at the gas station. The contact stated that the vehicle was able to start after several attempts. Additionally, the contact stated that upon starting, the vehicle emitted an abnormally strong odor. The vehicle was taken to Parkway Service Center and to O'Reilly Auto, where diagnostic trouble codes 4056 and 4096, indicating an EVAP purge valve failure were retrieved. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was contacted and informed the contact that the VIN was not included in a recall. The manufacturer advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651662March 31, 2025
POWER TRAIN, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Ford Edge. The contact stated that while operating the vehicle with the headlights illuminated, the interior instrument panel lighting and display screen lighting became extremely dim, and it was difficult to read the display screen. Additionally, the vehicle started jerking and hesitated while driving at various speeds. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651104March 27, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Ford Edge. The contact stated that the vehicle was taken to a dealer, where it was diagnosed that the powertrain control module needed to be replaced. The vehicle was repaired, but approximately six days later, while parked, after the vehicle was refueled, the vehicle failed to restart. The vehicle restarted after approximately 15 minutes. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the canister purge valve needed to be replaced. The vehicle was repaired but the check engine warning light illuminated after approximately six days. The vehicle was taken to an Auto Parts Store, where a hand held diagnostic machine retrieved DTC: P0450 and P0456. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651074March 27, 2025
POWER TRAIN, ENGINE
While driving under multiple circumstances, while rolling from a stop or in gear already, the transmission will unsafely move on its own power. It will stutter if I hit the gas. It will not go sometimes and other times it will be so delayed that after I left my foot off the gas, the transmission will then go.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648763March 17, 2025
POWER TRAIN
When put into reverse, a warning of "gear will engage at low speed" appeared multiple times. Car has to be shut down and restarted to allow for gear to engage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648597March 16, 2025
UNKNOWN OR OTHER
Occasionally the trunk will close automatically on its own. You can be standing under the trunk (e.g. putting groceries away) and the trunk will close without anyone pushing the button to close it. Many individuals have reported similar issues for various vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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