Ford Edge Complaints

295 consumer complaints on file.

#11584048April 19, 2024
POWER TRAIN
The contact rented a 2024 Ford Edge. The contact stated while parked uphill and shifted into reverse, the vehicle violently moved forward. The contact depressed the accelerator pedal for the vehicle to reverse; however, the vehicle continued to roll forward. The brake pedal was depressed and at the same time the accelerator pedal was depressed violently, and the vehicle started to reverse. The local dealer was not contacted. The manufacturer was contacted; however, and a Live Representative was unavailable, and a voicemail was left. The contact stated that Enterprise Rental was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583734April 18, 2024
VISIBILITY/WIPER
The driver's side view mirror glass has been distorted/warped since I bought the vehicle new. It jeopardizes my safety every time I drive the vehicle as I feel like I need extra time to focus when looking at my mirror because of the distortion. I have taken my vehicle to 2 different Ford dealerships, 1 said that they didn't see an issue and the other one verbally said that they could see some distortion but it did not justify them to do a replacement but that glass degrades over time and to just ask them to check the mirror next time when I get an oil change so that they can test to see if it's bad enough to justify a replacement. They would not give me that statement in writing. Also, as I write this I have a friend whose from out of State visiting me and they rented a car (same exact car, a 2024 Ford Edge) and I looked at the driver's side mirror on that one and the glass was perfect... So I now know for a fact my vehicle has defective glass and Ford doesn't want to do anything about it, instead my family and my safety is jeopardized each and every time I drive the vehicle due to a blurry driver's side mirror. I wish I could get a good picture of it but the distortion doesn't show up on my camera, but it is indeed there. It's hard to explain but when I look at it, it's as if I'm wearing out of focus glasses and as I mentioned earlier, I don't feel that's safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583315April 16, 2024
ELECTRICAL SYSTEM
The contact owns a 2023 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to utilize the hands-free calling and/or GPS features, the center display failed to function properly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the center display, informing the contact that a software update was required. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583284April 16, 2024
AIR BAGS
The contact was driving a 2024 Ford Edge rental vehicle. The contact stated that while traveling in stop-and-go traffic the rental vehicle was involved in a multi-vehicle crash. The rental vehicle was crashed into from the rear and pushed into a second vehicle. A third vehicle was then pushed into the rental vehicle causing the rental vehicle to be pushed into a guard rail and roll down a hill. During the crash, the front driver's side air bag did not deploy. The contact sustained left leg, lumbar, neck, and abdomen injuries that later required medical treatment. One additional injury was reported from a second vehicle included in the crash. No further information was available. A police report was taken at the scene and the vehicle was towed to the local towing yard. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 3,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11580139March 29, 2024
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2023 Ford Edge. The contact stated that the liftgate erroneously activated while leaning against the rear bumper. The vehicle was taken to the dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 6,915.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576961March 12, 2024
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573910February 26, 2024
SEAT BELTS
This vehicle was purchased new during April of 2023. Since the date of purchase it has been and continues to be impossible for a heavyset person to fasten the seatbelt while seated in the right rear seat. This is due to the following facts. The seat belt buckle at that location ONLY is physically different than all the other buckles in the rest of the vehicle. This renders a standard Edge seatbelt extension unusable at that location ONLY. While a part number exists for this unique, single location application seat belt extension, THE PART ITSELF DOES NOT ACTUALLY EXIST. Despite having been on "backorder" for nearly one year now, Ford is evidently refusing to manufacture and/or supply this vital safety appliance. Accordingly, the fact remains that, each and every time our heavyset family member rides in the right rear seat of this otherwise wonderful vehicle, THEIR LIFE IS POTENTIALLY AT RISK! I checked with the parts department at Riverview Ford in Oswego, IL yesterday and was told that "the part is still on backorder with no ETA." Your help is respectfully requested in resolving this crucial safety issue. Sincerely yours, [XXX] , [XXX] , [XXX] Cellular (Text and Voice), [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572167February 15, 2024
EXTERIOR LIGHTING
The lighting in my dashboard, screen (to include backup camera) aill go blank and turn blank periodically. When this happens -I cant access heating/cooling settings, rearview camera or other settings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571259February 11, 2024
UNKNOWN OR OTHER
The car was loaded with mold throughout. We had to trade it in because it could not be repaired. Now I see the car is on a used car lot at same dealer in Elyria Ohio. This is wrong as the mold made me deathly sick. We had to get rid of lit and took a large loss as to not have the vehicle anymore. This is serious. The mold was all over the car and in the vent system. There was still standing water in the spare compartment and floors and glove box. I put a petri dish in the back seat for an hour which I uploaded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569903February 5, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
The contact owns a 2021 Ford Edge. The contact stated that while accelerating, the vehicle jerked and went into low-power mode. While at a stop, the contact depressed the accelerator pedal, and the vehicle surged forward. After using the phone charger, the phone charger overheated. The contact unplugged the phones. The contact stated that the steering wheel was hot to the touch. There was an abnormal burning odor detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the failure was related to the turbo-eco boost and engine. The sensors, valves, brackets, and hoses were replaced, but the failure recurred. The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569757February 4, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
I took my car into the dealership because my crash sensor light kept coming on & my cruise control wouldn’t work. The dealer said that the crash sensor bracket was fractured & the dealer wouldn’t repair it under warranty. The bracket wasn’t repaired, they wanted $595.00 to repair it. This is the same complaint as NHTSA ID# 11506284 on [XXX]. VIN# [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567601January 24, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2024 Ford Edge. The contact stated that after his wife entered the vehicle and closed the front driver's side door, the sunroof exploded without any impact. The sunroof glass shards fell inside the vehicle and onto his wife, causing a bump on her head; however, medical attention was not received. The contact stated that the weather was freezing outside when the failure occurred. The vehicle was taken to the dealer, where pictures of the sunroof were taken and sent to the manufacturer. The contact was informed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer denied the sunroof replacement under warranty. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11566492January 19, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: RADAR
The contact owns a 2022 Ford Edge. The contact stated while driving 65 MPH, the vehicle was significantly close to the vehicle in front of him; however, the Forward Collision Avoidance system failed to engage. A message indicating that the Forward Collision Avoidance sensors had failed was displayed. The vehicle was taken to the dealer, where it was diagnosed that the failure was due to the detachment of the bracket attached to the front bumper. The vehicle was not repaired. Additionally, the contact stated that the Adaptive Cruise Control mode was inoperable while driving. The vehicle was taken back to the dealer, who made the same assessment and charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the failure might have been caused by a frontal collision; however, the contact stated that the front of the vehicle did not show signs of a front impact collision. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564431January 9, 2024
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Rear power lift-gate sensor activates and causes lift-gate to close while reaching into of out of vehicle. Has occurred 20 + times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564144January 8, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving the Ford Edge and the roads were a little slick so I was driving very slow. I was about 2 blocks from my house when I needed to engage the brakes to come to a complete stop, which happened to be going downhill toward a stop sign that intersected with a freeway off ramp. Both the brakes and ABS failed to engage and I hit a guard rail across the intersection. This caused significant damage to my vehicle and was very lucky that no one was hurt. The "Check Brake System" only came up after I ran into the guard rail, which was also the only time I needed to fully engage the brake to come to a full stop. The shop confirmed that the accident would not have damaged the brakes.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11564102January 8, 2024
POWER TRAIN
I noticed a clicking noise coming from the right front wheel when turning left. I also notice when I put the vehicle into drive I hear a clicking sound. I was driving came to a stop and heard a click sound when I took off. I would guess it's the actual drive shaft that is bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561794December 25, 2023
SEATS, LANE DEPARTURE: ASSIST
I got the Edge in 02/18/23 purchased brand. I noticed that the drivers seat is loose. I actual took into the dealer where it was purchased and I was told it would take 3 months to look at it. Needless to say I didn't leave the vehicle. I also notice that body trim was coming off and I filed a claim with Ford but I was told a dealer would have to send pictures and they would decide if they would cover it under warranty. The lane keep assist or Ford Co-pliot will over compensate and if not careful will cause a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556227November 21, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle starting giving blocked front sensor errors disabling adaptive cruise control and forward collision warning and emergency braking systems. Car was cleaned and all sensors were clear but issue continued. The safety concern was that it unexpected and without any reason applied the collision warning and automatic braking a couple if times, which is very unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547904October 3, 2023
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
While braking for a red light the car jerked sporadically as it slowed with normal braking applied but the brakes delayed while vehicle jerked and lunged forward. Vehicle lunged forward into the intersection even further past the red light while brake was compressed aggressively, lunged forward 2-3 feet. Then engine died after it lunged forward. Took 2 attempts to restart car and had to rev the engine to move from blocking intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547700October 2, 2023
ENGINE, ELECTRICAL SYSTEM
The contact leased a 2023 Ford Edge. After a rainstorm, the contact discovered water accumulation in the footwell of the front driver’s side of the vehicle. The vehicle was taken to the dealer where parts of the interior of the vehicle were removed to dry out the interior of the vehicle; however, the dealer then discovered there was a crack in the windshield which caused the failure. After two weeks in the possession of the dealer, the vehicle was returned to the contact; however, the vehicle failed to start up after several attempts. The vehicle was driven and towed to the dealer on multiple occasions where diagnostics were performed but no defects were found. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 17,095.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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