Ford Edge Complaints

295 consumer complaints on file.

#11498658December 23, 2022
FUEL/PROPULSION SYSTEM
The day after purchasing my new 2022 Ford Edge, I was driving from the grocery store when I noticed a clacking sound. I stopped the car and looked around and under the car. It appeared that a metal band that held up a tank was dragging on the ground. I drove half a mile to my home and called my car dealer. He instructed me to drive the car to the Ford service department, about 5 miles away. I am presently waiting to receive a report from the service department.I am concerned that this is an example of a quality control failure and that it was an unreasonable safety risk to drag a gas tank full of fuel on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497388December 14, 2022
ENGINE
The contact owns a 2022 Ford Edge. The contact stated while reversing, there was a knocking sound coming from the vehicle. The contact shifted the vehicle into neutral(N) and then to park(P) however, the knocking sound persisted. The vehicle was taken to the dealer however, no failure was found. The dealer was made aware of the failure. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by another dealer. The contact was also advised to contact the NHTSA hotline to file a complaint. The failure mileage was 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495420November 30, 2022
VISIBILITY:GLASS, SIDE/REAR
The contact owns a 2022 Ford Edge. The contact stated while driving at an undetermined speed, there was wind coming from the passenger's side rear window. There were no warning lights illuminated. The vehicle was taken to the local dealer who heard the sound, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number and referred him to the NHTSA hotline. The failure mileage was unknown. The VIN was not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495169November 28, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE VEHICLES SUN ROOF EXPLODED/IMPLODED WHILE DRIVING, THE CAR IS NOW AT THE DEALERSHIP FOR REPAIR. INSURANCE COMPANY HAS A CLAIM AND IS INVOLVED. I tried to upload pictures but was not able to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493016November 10, 2022
UNKNOWN OR OTHER
Panoramic sunroof exploded while driving on the highway. No overpass or rock just exploded while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492949November 9, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I'm getting warning lights on the dash that indicated that ABS, traction control, cruise control and collision mitigation are inoperable. The dealership service dept. had the vehicle for over 2 weeks trying to diagnose the problem in conjunction with Ford engineers. they finally determined the the issue was a bad ABS module. They then informed me that the needed parts were not available and it might take 2weeks, 2months or longer to get. This condition has existed since the day the car was delivered. As of now, the car has about 600 miles on it. We're reluctant to drive the car because we feel the vehicle is unsafe, particularly in winter road conditions. We are at a loss as to how to proceed and are hoping you cab help us resolve this problem. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490889October 25, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The faulty back door lift and/or sensor resulted in the back door closing without activating the close button and it hit me in the head and shoulders several times while I put groceries in and/or removing them from the back area. I was unable to activate the foot sensor to open or close the back door when I purposely tried to open the back door using the foot sensor. After bringing the vehicle to the dealer for an oil change and informing them that this occurred 3 months after purchase, they informed me they did not have time to look at it and I had to make a different appointment. Also they stated they did not have any other concerns or complaints involving the back door closing without activating the close button. We live 4 hours away from the dealer and when I made the appointment to have it checked, that morning before leaving home, my husband went to help me pack afew items in the back and the door slammed so hard and hit him in the head causing a small laceration, headache and neck discomfort. At that point, the door did not stay open at all and slammed closed hard, with all the weight of the door. The dealer did not have the part and told me to be careful until fixed. I am afraid to use the back area now because it is hard for me to hold the door open to use the back. The door slams with such strong force that it could cause great bodily injury if you were caught there when the door slammed shut. The part was ordered the same day on 10/14/22 and I did not get an appointment until 11/2/22 to get it fixed. A great SAFETY concern especially if one had small children and this happened.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11489649October 17, 2022
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK
The contact owns a 2022 Ford Edge. The contact stated that the liftgate of the vehicle would inadvertently close on its own while loading or unloading the truck. The contact stated that the liftgate had closed on her back persistently on one occasion. The contact stated that she immediately reached out to the liftgate manual button and the liftgate elevated. There was no further information provided. There was no warning light illuminated. The vehicle was taken to the local dealer who informed the contact that they could not duplicate the failure. The vehicle was then taken to a second dealer, Folsom Lake Ford (12755 Folsom Blvd, Folsom, CA 95630), who informed the contact that they could not duplicate the failure. The dealer also advised the contact that they could not make the liftgate only operable through the manual button as all the electrical wires systems of the liftgate were connected. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 1,181.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11488337October 7, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Ford Edge. The contact stated while driving at 60 MPH, the sunroof exploded. The shade guard was closed at the time of the failure. The contact did not sustain any injuries. The contact veered to the side of the road for a moment. The contact was able to continue driving. The vehicle was taken to the dealer where it was diagnosed that the sunroof needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a auto body shop where it was being repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487379October 1, 2022
ELECTRICAL SYSTEM
The Ford Edge Sync 4A system has a random system lockup and reboot issue since delivery. The vehicle has been examined by the leasing dealer's service department and they were unable to resolve the concern. The service tech writes in the service report "The Ford is investigating software issue with Sync 4 in Edges". In multiple communications with Ford Customer Support dept and the leasing dealer service manager, the issue is known, but THERE IS NO RESOLUTION PLAN ISSUED BY FORD. The issue has existed since vehicle delivery. The effect of this issue is that all functions of the Sync system are disabled for minutes while the system locks up (the touch screen becomes completely unresponsive) and the system reboots. Phone calls are terminated, the backup camera is disabled, and driver attention is diverted while trying to determine what is going on with the Sync system and the aforementioned functional issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486716September 27, 2022
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
The contact owns a 2021 Ford Edge. The contact stated while his son was driving 60 MPH, the vehicle was stalled. The contact stated several unknown warning lights were illuminated. The vehicle was not drivable. The contact arrived at the location and became aware that the serpentine belt was fractured. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the serpentine belt to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485911September 22, 2022
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact rented a 2022 Ford Edge. The contact stated while moving items out of the trunk of the vehicle with the rear door elevated, the rear door inadvertently dropped and hit her on the face. The contact sustained a laceration under her left eye. Additionally, the contact sustained headache, neck ache and emotional stress as the incident occurred while assisting her younger daughter to move to College. The contact sought medical assistance. The vehicle was returned to Hertz rental company. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11483865September 11, 2022
UNKNOWN OR OTHER, EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Hi When engaged in Apple Play or Ford Car Play and an incoming call comes in the volume is like 20 and it scares the crap out of us. It's not the phone, as it happens with any phone we plug into the USB or use wirelessly vis bluetooth. Dealer says Fiord is aware but seems to me they are taking too long to fix. I can't help thinking people are going to get into accidents from becoming scared. You can manually turn the volume down while it's ringing but at that time it is too late. It havens every time we get a call since we have owned the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483326September 7, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
FORD DID AN OVER THE AIR UPDATE CLAIMING TO FIX A REAR DISTORTION CAMERA… I TOOK TO DEALERSHIP (SARASOTA FORD TO FIX) THAT OVER THE AIR UPDATE CAUSE MY FRONT FORWARD CAMERA TO NO LONGER WORK.. MY VEHICLE IS NOW OVER A YEAR OLD AND I HAVE BEEN MAKING PAYMENTS… I HAVE 4 CASE NUMBERS, SPOKE WITH PLENTLY OF MOTHER FORD PEOPLE PLUS ITS LIVED AT THE DEALERSHIP … THEY HAVE NO FIX… AND THEY MAKE SURE THEY RELEASE MY CAR AT THE 5 DAY MARK, SO I CANNOT GET A BUY BACK…. I WAS DENIED A BUYBACK BC MY VEHICLE WASNT THERE “LONG ENOUGH” REALLY? THERE IS MANY MANY FOLKS WITH SAME ISSUE…. THIS IS A DANGER ISSUE WHEN U CANNOT SEE WHAT IS INFRONT OF THIS CAMERA BC IT STOPPED WORKING… I PURCHASED A 56K PLUS CAR AND NO ONE WILL HELP ME… PERHAPS A CLASS ACTION SUIT TO BUY BACK OR FIX THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483247September 7, 2022
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
IN feb 2022 my dash produced a pre-collision assist not avaible and also a adaptive cruise not available sensor blocked see manual. when i tried to tap the button for cruise control it would show set speed , but wouldn't let me . i called ricart ford in ohio and took it to them . they said it was the cruise control manual bracket had been damaged by outside force( a rock) and ford wouldn't fix it. Mind you I have never hit anything with this vehicle. Ricart refused todo anything so i contacted ford and they said take it to a different dealership . Took it to donley inohio they said a bird. Now the screen gltiches, the front camera doesn't work , the hatch will open and shut multiple times and when shutting the moon roof it will stop and go back . Then it made a sound and sounded like the gearbox, also car alarm went off , while running in park , nothing touching keys. Also the all wheel drive light will come on and say dissabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482432September 1, 2022
SUSPENSION
after car had about 350 miles on it the front suspension became very noise and rattled. as it continued I can feel very bouncy steering and less than desirable control on multiple bumps. I took it to dealer and they said it had a leaky strut and ordered the part. They recommended only driving around town. It is getting worse as I wait over a week for the part to arrive. I really think both struts should be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481978August 30, 2022
UNKNOWN OR OTHER
liftgate foot sensor automatically closes when loading goods into rear compartment . comes down without warning and hits your head or back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478551August 10, 2022
UNKNOWN OR OTHER
There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477125August 2, 2022
BACK OVER PREVENTION: WARNINGS
After over the air update to fix rear camera issues the front camera does not operate. The camera is used when operating at slow speeds. When the button is pushed the camera does not come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476580July 29, 2022
ENGINE, SERVICE BRAKES, UNKNOWN OR OTHER
Vehicle was traveling on a rural road when driver attempted to brake. Driver witnessed flames from under their vehicle when applying brakes. Driver had to stop the vehicle by laying it in a ditch and escaping the engulfed car. Post accident it was noted and shown a significant amount of brake fluid on the ground from the incident. Bystanders say that the vehicle was blowing flames out from under neath while attempting to stop.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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