Ford Edge Complaints

295 consumer complaints on file.

#11546401September 25, 2023
ELECTRICAL SYSTEM
SINCE I BOUGHT THE CAR LAST YEAR I BEEN AT THE DELAERSHIP MORE THAN 3 TIMES ALREADY COMPLAINING ABOUT THE SCREEN AND THE TWO ON THE BACK OF EACH SEAT . THE MAIN SCREEN FREZEES ALL THE TIME NOT ALLOWING ME TO USE THE CAMERAS NOR GPS ETC. THE TWO AT THE BACK ARE 24/7 ON . DEALERSHIP STATES FORD HAS NO IDEA HOW TO REAPIR THE VEH . THAT I SHOULD WAIT AND THEY IGNORED MY PETITIONS FOR MY WARRANTU AMD PACKAGES INFORMATION ALONG WITH ANYTHING IN WRITING . THEY JUST CALL .. NO PAPERWOK .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546059September 22, 2023
EXTERIOR LIGHTING, UNKNOWN OR OTHER
1. This issue is with the image produced by the backup camera as its image is dim and not very clear, especially at night. At daytime the image is also dim. I had 3 previous models of the same Ford Edge Titanium 2013, 2016 & 2019 all had a similar backup camera albeit with the image on a smaller screen and never had an issue with the brightness/ clarity of the image. The issue I'm reporting is on a brand new 2024 Ford Edge Titanium with a much larger and screen, the car has 850 miles on it as of today, the issue was apparent from day one after I took delivery but took it in to investigate the issue on 9/13/2023 - 2. It is becomes very obvious that something is wrong every time I back up from my driveway at night, the same poorly lit image appears. This a serious issue. - 3. I took it into the dealership where I bought it from. They could see my complaint and even compared it to a 2023 model, the images were the same, dim. The service department reported to me today that they discussed my issue with Ford who had no fix for it nor did they hear of such a complain before and suggested that the brightness on the screen be adjusted which the dealer technician did but did not produce any change to the image. - 4. No warning lights or signs of malfunction appeared on the screen before or after.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545871September 21, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Ford Edge. The contact stated that while driving at approximately 35–40 MPH with her two daughters occupying the rear seats, they heard an abnormal sound of fluid in the vehicle. There were no warning lights illuminated. The contact was able to determine that the abnormal sound was caused by the fuel in the fuel tank swishing around. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537534August 9, 2023
SEAT BELTS, SEATS
seat belts are jammed and wont come out, thr electric component of the chair movies on it's own
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536305August 3, 2023
VISIBILITY:REARVIEW MIRRORS/DEVICES
The contact owns a 2021 Ford Edge. The contact stated while driving 50-55 MPH, the front passenger’s side mirror detached from the vehicle. The vehicle was taken to the dealer and the contact was informed that the passenger’s side mirror assembly needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The manufacturer was contacted, and a case was filed but no assistance was provided. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533017July 18, 2023
POWER TRAIN
The contact owns a 2021 Ford Edge. The contact stated while stopped at a car wash, the vehicle independently shifted out of neutral into reverse, without warning. The contact depressed the brake pedal and the vehicle stopped. The vehicle was taken to the dealer to be diagnosed; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532168July 13, 2023
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
Sunroof exploded suddenly driving 25 mph shards of glass going everywhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530427July 5, 2023
SERVICE BRAKES, STEERING
The contact rented a 2023 Ford Edge. The contact stated that on several occasions while driving at various speeds, the brake warning light illuminated, and the vehicle stalled. Additionally, the contact stated that the steering wheel became firm. The vehicle was able to restart after several attempts after each failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524981June 2, 2023
ELECTRICAL SYSTEM
I've been having intermediate issues with my 2022 Ford Edge starting and leaving me stranded with no warning signs. Its been to (2) dealers to be serviced ( Avis Ford & Suburban Ford of Waterford) both dealers have been unable to diagnose the issue. My vehicle only have 26000 miles and is still under manufactures warranty. I leased to prevent such issues and have been left in unsafe circumstances numerous times and not that the Summer weather has begun, I'm afraid that myself with server Asthma will be left along side a road or parking lot with no air conditioning as my vehicle wont start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520695May 5, 2023
POWER TRAIN
My 2021 Ford Edge SEL with 22,000 miles on it, bought new less than 2 years ago, would intermittently show a warning notification on the dash saying “AWD temporarily disabled”. The car drove different when the warning came on. It was slow to accelerate and more difficult to turn. It happened twice in a span of 2 months. I brought it to the dealer and they diagnosed it as a “faulty rear differential”. They told me this is a known Ford issue and directed me to a service bulletin put out by Ford regarding this issue stating Ford is aware. My car did not have normal warning signs- no noises, no vibration, no smell, and I would have never known something was wrong if the warning didn’t pop up those two random times. I was told if the equipment failed while driving, the car could’ve seized up and wouldn’t move. They acknowledged that this is a real safety concern as there were no issues with the car except when the AWD disabled itself temporarily. The car drove normal when it started working again not long after. My car will have been at the dealer 6 days by the time I get it back, estimating about $1500 in repairs (thank you warranty). The car is serviced and maintained regularly and well cared for. This should NOT have happened and put mine and my family’s safety at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519363April 28, 2023
SERVICE BRAKES
2021 Edge- 2 week old car and when braking, car started to shake and there was a thumping voice. I got home, barely, to find the brake pads loose on the driver side rear. It was towed to the dealer and found to have a loose caliper that needed to be replaced and fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518156April 20, 2023
POWER TRAIN, ELECTRICAL SYSTEM
When driving on a dry, paved side street, the ABS was “temporarily disabled” per the notification on the screen. Additionally the large display screen to control the radio, Bluetooth and temperature settings was black not working. The USB and USBc were also not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517815April 19, 2023
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Unintended Hands-Free Liftgate Activation: When standing next to or loading items into the rear cargo area the lift gate will begin to close on its own. On two occassions I have been hit on the head and also on my shoulder. No injuries were incurred. This is a random occurance. The issue has been reported to the Ford delership, McDonald Ford in Freeland MI, on several occasions. The most recent being April 13, 2023. The service advisor presented me with a Ford bulletin, SSM 51360, which states "This is a normal condition and repairs are not necessary." I feel that this is a safety issue, especially for seniors who may not be able to react as quickly as I did in order to avoid injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512572March 18, 2023
STRUCTURE:BODY
I have had the liftgate lower unexpectedly in two separate incidents causing injury. The first happed two weeks ago at a filling station. I was exited the passenger side and walked behind the car to reach the pump. When I got to the pump I turned around to go back to get my wallet. At that moment I struck the liftgate and it cut my head because it had opened without warning and I turned directly into it. (I am 6'2" tall). The second time was today. I was putting groceries into the car and I turned to get more groceries from the cart. As I turned back towards the car, the liftgate was lowering without warning and clobbered me in the head again. I have a picture from today. While these are the only two occurrences that I was injured, there have been others where I was able to quickly catch the tailgate as it tried to close while I was standing there. In all of these cases I do not have my foot near the sensor. I will be calling the dealer tomorrow to make an appointment. This is very dangerous particularly for taller people. When the gate closes there is a faint sound coming from the front of the car but it is hard to hear when you are in a parking lot. This has been going on since purchase, but this month is the first time I was injured.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11510377March 6, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Driving on highway, was not raining snowing or hailing and sunroof spontaneously shattered. Did not see any debris and was not driving behind a truck or car that had any loose debris. No obvious sign of impact, the sunshade is intact and was not damaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509712March 1, 2023
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2022 Ford Edge. The contact stated while driving at various speeds, the vehicle lost motive power and stalled without warning. After restarting the vehicle, the vehicle operated as designed. The contact stated that the failure had occurred on three separate occasions while his wife was driving. On one occasion while making a turn, the vehicle stalled, nearly causing a crash with another vehicle. The vehicle was taken to the local dealer however, the mechanic was unable to identify cause of the failure. The mechanic found no failure with the vehicle. The manufacturer was also notified of the failure. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508617February 22, 2023
BACK OVER PREVENTION
The contact owns a 2021 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V151000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a distorted image. The vehicle was taken to the dealer; however, the dealer was unable to perform the recall repair due to the module configuration data being missing from the Ford server. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 15,130. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506284February 8, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Edge. The contact stated that while driving at various speeds the crash sensor illuminated. The contact stated that the crash sensor light was flashing on and off. The cruise control was inoperable. The vehicle was taken to the local dealer where it was diagnosed and determined that the crash sensor needed to be replaced. The contact was informed that the crash sensor bracket was fractured. The warranty was declined due to the damage. The vehicle was not repaired. The manufacturer was contacted and opened a case, but no additional assistance was provided. The approximate failure mileage was 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504688January 31, 2023
ELECTRICAL SYSTEM
The contact leased a 2022 Ford Edge. The contact stated while driving at an undisclosed speed, that she smelled a burning and chemical odor inside the cabin of the vehicle. No warning light was illuminated. The vehicle was taken to the dealer where the failure could not be determined. The contact stated that the technician was informed that the odor was a burn-off odor; however, the contact was concerned for her safety. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504594January 31, 2023
LANE DEPARTURE: ASSIST
1) The lane keeping assistance feature was engaged. 2) I observed an upcoming snow drift across the road. 3) I stepped on the brakes to slow down. 4) I observed there was no oncoming traffic (two lane road). 5) I moved over towards the center of the road to better navigate the snow drift. 6. The lane keeping assistance feature adjusted my steering to move me back into my lane (closer to the ditch). 7. The vehicle entered the snow drift with my wheels turned to the right. 8. The snow drift impaired the lane keeping assistance feature. 9. I lost control of the vehicle. 10. I hit a utility pole. Does the user manual instruct the operator to disengage the lane keeping assistance feature during snow and icy conditions?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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