Ford Ecosport Complaints

1,865 consumer complaints on file.

#11558907December 7, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Several times now my engine has shut off while driving and in the middle of coming to a stop. Luckily my breaks still worked with the vehicle shut down. I'd have to put in park and manually restart the vehicle to continue driving. This is something that puts myself and others on the road at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558902December 7, 2023
SERVICE BRAKES
My brakes let go while I was stopped at a traffic light almost causing me to rear end the car in front of me. Luckily the light turned green and the car in front of me moved before I ran into them. Went to try pull off the road to check what was going on and my brakes started working again. This incident put myself and others at risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558901December 7, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Check engine light came on at 24k miles. Alert on Ford Pass app said the engine wasn't heating up to operating temperature fast enough. Had a second Alert come up the next time I drove the car saying there was an electrical issue in the vehicle causing anti lock breaks and other important driver assistance features to not work including traction control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558736December 6, 2023
ELECTRICAL SYSTEM
The contact owns a 2018 Ford EcoSport. The contact stated that while the vehicle was parked and turned off, the security alarm erroneously activated and could not be deactivated. The alarm eventually shut off independently. The contact stated that the failure had occurred on several occasions. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558817December 6, 2023
ENGINE
I was doing 60 mph on a back road when I had sudden loss of engine power and the oil pump light came on. Car is now in the shop and cannot be driven due to oil pump failure and needing a whole new engine. The oil pump light was ONLY flickering and would not STAY ON the whole time until I had my check engine light come on and lost power. It has been inspected by Gallery Ford in Pekin, Illinois and I was told a new engine was required but they are on back order and no one new when they would get it in. They have a 2019 sitting on the lot for 7 months due to this same issue. This started happening on the freeway and it puts myself in the line of danger when people. When I am going slow or even stopped someone could easily not pay any mind and hit the car and seriously hurt my family and myself. I live in Ohio and just BARELY made it to my fathers house in Manito Illinois. I had to get it towed to the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558849December 6, 2023
ENGINE
My car’s “low engine oil pressure” light came on at the end of a long road trip. I immediately began getting off the highway and trying to exit. That’s when the car stopped accelerating and I coasted to a stop in a neighborhood right off the road. I drove for less than 3 minutes after the light came on. My car was towed and the mechanic at the dealership told me it was a problem with the engine and I had no oil. I called my insurance, assuming a large pothole I hit on the road trip caused damage. But the adjuster found no evidence of damage at all. It turns out, the engine’s oil pump belt was shredded due to a tensioner problem. I googled this issue in my model car and discovered that the NHTSA is apredatory investigating this problem across 2018-2021 Ecosports. This is extremely concerning bc my car is barely 5 years old and only has 38,000 miles. Ford says the belt should last through 150,000 and it barely made it 1/4 of that. Because it wasn’t damaged and the vehicle isn’t recalled yet, I will likely have to pay nearly $8,000 out of pocket to repair my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558554December 5, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated while starting the vehicle, the low oil pressure warning light illuminated. The contact inspected the oil level and noticed that the oil level was normal. The vehicle was towed to several independent mechanics to be diagnosed. The vehicle was then towed to the dealer, where it was diagnosed that an unknown belt had fractured, which led to the oil pump and engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 82,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558595December 5, 2023
ENGINE, POWER TRAIN
October 10, 2023, vehicle was taking to dealership for oil leaks and check engine light. After inspection, the Mechanic replaced valve cover gaskets, new valve cover, injection o-rings, that was for oil leaks. Check engine light was for VMV valve, thermostat. Dealer had it for 4 days, mileage at 62,043. November 22, 2023, my elderly mom who I bought this car for was driving on a highway, lost complete engine while driving, completely stopped in the middle of the highway, the car is not drivable and suddenly stopped with no engine response to even drive it to the side. ON A HIGHWAY. She had to get people to push her off to the side of the road. Towed the vehicle to the dealer. The car has 63,265 miles and the mechanic has confirmed that the engine is completely defective due to no oil pressure in the car, oil pump wasn't working, so no oil in engine due to the belt breaking inside of the engine. Submitted for replacement of engine, is approved however there is a back order on the engine so we don't know when she will have it repaired. She has no other car. The engine lights came on only when the engine failed. I have read several complaints about the same problem with this car. This car is a danger to my elderly mother which cannot be reliable for her. Ford must repair this defective belt issue with a chain or something where the belt should last longer than 65,000 miles. This is a consumer problem as well, we cannot afford another engine replacement in 2 years after the warranty expires. The engine in this car is not reliable nor made well. We need Ford to address this as soon as possible and make this right to me the consumer in which I paid full price for this car and it is paid off!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558658December 5, 2023
ENGINE, POWER TRAIN
I purchased this vehicle in 2020 and for the first 55,000 miles the car was great and after that it became a nightmar. I was driving one day and and lost power and the car would not accelerate properly I took the car to my dealership and after them having it they said the turbo charger had malfunctioned. The dealer fixed it after paying a $100 deductible. A month or so goes by and the car lost power and the engine was knocking. I called the dealer once again and they came and picked it up. A few days went by and the dealer called and said that the oil pump had failed causing the engine to blow. They said they were going to replace the engine and after several days they called and said my car was finished. I went and picked it up. Since then the car has been back in the shop twice because the wrench light kept coming on and having the same powertrain issues. The second time was just in the past few days to be exact Dec,02,2023 the same problem the wrench light hesitation and no acceleration when hitting the gas pedal the dealership once again told me to bring it in. Today Dec,05 I was told to come In about my car and they informed me the battery and the brake linings were the cause of the wrench light. Doing my own research the wrench light is a sign of powertrain issues. The dealership tells me what they want to tell me because I feel like they are tired of dealing with this issue and it's very disheartening to me because this is my only mode of transportation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558191December 3, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I was on the way home from work when out of no where the engine light and a indicator saying low engine oil pressure came on I totally lost power driving on a highway and the car came to a stop. Mechanic told me it was the oil belt tensioner caused the engine failure and now i have to pay 4000 dollars on top of my monthly car and insurance company for a vehicle that just quite on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558197December 3, 2023
UNKNOWN OR OTHER
Car starting making noises while driving and the oil light came on and said "Low oil pressure" I was told it had to do with the oil pump
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558127December 2, 2023
ENGINE
10/27/23 Driving and "Low Engine Oil Pressure Warning" came on. Pulled over as soon as I could. Husband loaded it up on a trailer the next morning to the Ford dealership. They called that afternoon to tell us that a NEW ENGINE is required!!!! It took until 11-24-23 and OVER $5,500 for a new engine to get my vehicle back! There is a 3 year warranty on the new engine, but no reassurance that this will not occur again. The vehicle had only 58,xxx miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558143December 2, 2023
ENGINE, UNKNOWN OR OTHER
The car began to have problems going up the slightest incline with the wrench light coming on but going off when stopped. Then the oil pressure light came on. When it was in the dealership I was told I needed a new engine because the oil pump had gone out which they said had been causing the deceleration when going uphill at all. They said they were metal shavings in the engine. The car was in the shop for over 2 months. I did trade the car off while they were waiting on a engine. I had the extended warranty which covered this expense. This was a very difficult and dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557898December 1, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure waring light illuminated, and the vehicle lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed the vehicle with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was then towed to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The failure mileage was 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557910December 1, 2023
ENGINE
While driving, the vehicle displayed "Low Oil Pressure, Stop Engine" and we experienced a loss in power. Luckily, we were near our home at the time. We were traveling at approximately 65mph on a busy highway and the vehicle lurched as if it were going into a power-limited mode. We were able to get off of the roadway safely, but we were lucky in doing so. After dodging traffic and getting to a safe location, the vehicle was towed to a local Ford dealership. Upon inspection, they advised that the oil pump/belt/belt tensioner had gone out. This had caused a number of other issues within the engine (timing, bearings, etc) and the entire engine would have to be replaced in reference to SSM 49918. Researching online, there appears to be a large number of drivers experiencing the same issue with a failed oil pump that leads to a failed engine, some of which have seized completely while traveling. Luckily, ours did not seize completely, but the vehicle did drop drastically in power, causing other vehicles to swerve to miss us as we had an uncontrollable loss in speed. The vehicle is currently at the Ford dealership still as I call around to get additional quotes for repair. Ford estimates the cost of repair to be approximately $8,700. Ford customer service also refused any financial assistance due to our "CLV Score" not being "high enough", even though this is a known issue with this engine specifically. When I asked for a copy of the repair order for the quoted repairs from the Ford dealership, they provided me with a repair order with no diagnosis, quote, estimate, or any other information regarding the repairs needed. All information has been by phone with no written documentation on the issue from the service department.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557957December 1, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated while driving from a complete stop, the low oil pressure warning light illuminated. The contact continued driving; however, the vehicle started making an abnormal knocking sound while approaching her residence. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: PE23015 (Engine and Engine Cooling). The manufacturer was notified of the failure and informed the contact that the VIN was not under a recall. The failure mileage was approximately 60,683.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557962December 1, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557630November 30, 2023
ENGINE
11/19-While driving on interstate received "Low Engine Oil Pressure Warning" while trying to work through traffic to get off the interstate vehicle slowed from `65mph to `25mph would not accelerate and was almost rear ended and hit by other vehicles. Vehicle was towed to Ford dealer and was told that the Engine would need to be replaced. Research is showing a flaw in the Engine Oil pump design and many customers are reporting same issues. Repairs are estimated at $6,100 with No assurance from Parts Dept. at dealership that the replacement engine will have been updated and corrected this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557792November 30, 2023
ENGINE
While driving it begins decreasing speed to 40 mph and then loses an acceleration and I drifted to the side of the highway. The low oil pressure message appeared on the dash. I was driving through a very desolate area on 31 in Indiana busy with semis and holiday traffic. The car only has 67,000 miles and the mechanic said it had a bad cylinder and the engine would need to be replaced at $5,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557367November 29, 2023
ENGINE, POWER TRAIN
THIS HAS BEEN NOTHING BUT A BURDEN WITH THIS CAR. THE ENGINE HAS FAILED MULTIPLE TIMES IT HAS BEEN TAKEN TO FORD AND WAS FIXED MANY TIMES. IT IS AVAILABLE TO BE LOOKED AT ANYTIME. IT CAN'T BE DRIVEN, IT HAS BEEN PARKED IN MY DRIVE FOR MONTHS NOW. THE ENGINE HAS FAILED ON ME MULTIPLE TIMES WHILE DRIVING AND PUT ME AND MY FAMILY AT RISK OF INJURY. THIS ENGINE FAILURE HAS CAUSED ME TO RELY ON OTHER PEOPLE FOR TRANSPORTATION TO WORK AND OTHER MEDICAL APPOINTMENTS. THIS VEHICLE HAS ALSO HAD TO BE TOWED MULTIPLE TIMES AND PUSHED TO A SAFE LOCATION DUE TO THE ENGINE FAILING AND CAUSING MY CAR FROM GOING TOP SPEED TO 20MPH ON THE HIGHWAY. NO WARNING LAMPS WERE GIVEN TO ME AND THIS VEHICLE HAS BEEN INSPECTED AND TAKEN TO FORD MULTIPLE TIMES TO BE LOOKED AT AND INSPECTED. DOCUMENTATION CAN BE PROVIDED WITH ALL OF MY VEHICLES PROBLEMS FROM ALERTS ON THE APP, EMAILS, PAPERWORK FROM THE DEALERSHIP.. ETC. I DRIVE OVER AN HOUR TO AND FROM WORK, IT HAS BEEN SUCH AN INCONVENIENCE TO HAVE TO DRIVE MY HUSBAND'S CAR WHICH ISN'T THE MOST RELIABLE AND HAVING A VEHICLE I HAVE TO PAY ON BUT CANNOT DRIVE IS REALLY STRESSFUL AN POINTLESS SINCE IT'S JUST SITTING AND COLLECTING DUST WITH NO HELP. I HAVE REACHED OUT FOR HELP WITH THIS AND NO ONE I MEAN NO ONE HAS HELPED AT ALL. FORD HAS BRUSHED THIS ASIDE AND LEFT ME WITH THIS BURDEN. I ALSO FILED WITH THE OHIO ATTORNEY GENERAL OFFICE AND THEY COULDNT HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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