Dodge Journey Complaints

5,556 consumer complaints on file.

#10464809July 9, 2012
SERVICE BRAKES
BRAKES ON THE 2012 DODGE JOURNEY SQUEAKED AND APPEARED TO NOT WANT TO STOP PROPERLY. I TOOK VEHICLE IN FOR SERVICE AND WAS TOLD THAT IT WAS BREAK DUST THAT CAUSED THE PROBLEM. AFTER THE SQUEAKING GOT WORST, I TOOK IT BACK IN WAS TOLD THAT THEY REPLACED MY BRAKE PADS. HERE I AM 2 MONTHS LATER WITH THE SAME PROBLEM. IN ADDITION, THE VEHICLE HAS A SLOW TAKE OFF. WHEN TRYING TO OBTAIN SPEED THE VEHICLE STALLS BEFORE SPEED IS PICKED UP. NOW, I'M HAVING PROBLEMS WITH THE PASSENGER SEATBELT NOT GIVING A LIGHT SIGNAL NOR ALARMING SIGNAL THAT SEATBELT IS NOT ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463631June 29, 2012
SERVICE BRAKES
BRAKES WERE REPLACED IN NOVEMBER OF 2011. TOOK CAR INTO DEALER FOR OIL CHANGE AND NOW ROTORS AND BRAKES NEED TO BE REPLACED AGAIN. ON TOP OF THAT THE CALIBERS ARE ROCKING BACK AND FORTH. ROUGHLY 3 MONTHS AFTER THE PADS WERE REPLACED THE SAME SQUEAKING AND SCRAPPING NOISE CAN BE HEARD WHEN BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463147June 26, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO A DEALER FOR A DIAGNOSIS AND IT WAS DISCOVERED THAT THE WIRELESS IGNITION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462997June 25, 2012
POWER TRAIN
BRAND NEW VEHICLE AND THE TRANSMISSION SHUTTERS WHEN SHIFTING GEARS. I TOOK IT TO ONE DEALERSHIP AND THEY SAID THEY "RESET" THE COMPUTER CHIP AND THAT SHOULD FIX THE PROBLEM.... IT DIDN'T!! I TOOK IT TO ANOTHER DEALERSHIP AND I WAS TOLD THAT THIS IS "NORMAL". WHAT!!!!!!!!! HOW CAN THAT BE NORMAL FOR ANY VEHICLE. THE SERVICE DIRECTOR TOLD ME THAT MOST PEOPLE DON'T FEEL IT UNTIL 3000-3500 MILES. ARE YOU KIDDING ME!!!!!!!! NOW I'M WAITING TO HEAR FROM CHRYSLER TO SEE WHAT CAN BE DONE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462907June 24, 2012
TIRES:VALVE
VALVE STEM SENSORS ON THE TWO REAR TIRES ARE CORRODED AND CRACKED. DRIVING DOWN ROAD METAL ON VALVE STEM FELL OFF CAUSING RAPID AIR LOSS IN TIRE. OTHER TIRE WITH CORRODED VALVE STEM BROKE AT CAR WASH. THIS IS A WELL KNOWN PROBABLY, I KNOW THIS BECAUSE I AM A DEPUTY SHERIFF AND THIS SAME PROBLEM HAPPENED TO OUR SQUAD CARS, WHICH OUR DODGE CHARGERS. AFTER TWO DEPUTIES HAD BLOWOUTS AT HIGH RATE OF SPEED SHERIFF ORDERED ALL SENSORS CHANGED. IF YOU GOOGLE ONLINE THIS PROBLEM IS COMING AND PEOPLE ARE GOING TO DIE IN AN ACCIDENT FROM THIS. THIS HAS TO BE RECALLED BY CHRYSLER. CHRYSLER KNOWS THIS PROBLEM EXISTS BECAUSE THEY CHANGED THE SENSORS IN 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462865June 23, 2012
ELECTRICAL SYSTEM
SINCE REPLACING THE WIN IN OCT. 2010, FOB UNLOCK BUTTON SETS OFF ALARM INSTEAD. IN THE PAST SIX MONTHS THE CAR HAS RANDOMLY STALLED IMMEDIATELY UPON STARTING. IN THESE SAME SIX MONTHS, THE CAR HAS STALLED RANDOMLLY WHILE DRIVING-- VARIOUS SPEEDS AND ROAD CONDITIONS. IT IS SCARY TO DRIVE A CAR THAT LOSES ALL POWER FOR NO APPARENT REASON! WIN MODULE WAS REPLACED 6/21/2012-- SECOND REPLACEMENT IN 1-1/2 YEARS. I WONDER IF TS IS A PROBLEM WITH THE OVERALL CAR WIRING OR THE WIN MODULES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462804June 22, 2012
SERVICE BRAKES
I PURCHASED MY VEHICLE NEW IN APRIL 2011. SINCE I'VE HAD MY VEHICLE I'VE BEEN HAVING ISSUES WITH THE BRAKING SYSTEM. I TOOK THE VEHICLE TO MY LOCAL DODGE DEALERSHIP FOR A METAL GRINDING NOISE I'VE BEEN HAVING AT LOW SPEED BRAKING AND THE STEERING WHEEL SHAKES VIOLENTLY WHEN I APPLY THE BRAKES AT SPEEDS USUALLY ABOVE 45 MPH OR HIGHER. AFTER THE DEALERSHIP HAD A DAY TO TEST MY VEHICLE, THEY RELATED THEY DID NOT NOTICE ANY PROBLEMS WITH THE VEHICLE BRAKING SYSTEM. SINCE THAT VISIT I'VE HAD NEW TIRES INSTALLED ON MY VEHICLE AND IM STILL EXPERINCING THE STEERING WHEEL SHAKING PROBLEM WHEN APPLYING THE BRAKES, THE METAL GRINDING NOISE WITH THE BRAKES IS SPERADIC BUT ALMOST ALWAYS HAPPENS WHEN IT RAINS. IT APPEARS TO ME THAT THE BRAKING SYSTEM IN THIS VEHICLE IS LACKING AND IS A SAFETY ISSUE THAT DODGE NEEDS TO BE CONCERNED ABOUT. I HOPE NHTSA CAN ADDRESS THIS ISSUE WITH DODGE TO HAVE THE BRAKING ISSUES WITH THIS VEHICLE REVIEWED AND CORRECTED TO ALL CURRENT AND FUTURE OWNERS. DODGE ONLY COVERS THEIR BRAKES SYSTEM PARTS FOR THE FIRST 12,000 MILES OF THEIR VEHICLES, MY RECOMMENDATION IS THAT THEY REPLACE AND DEFECTIVE PARTS IMMEDIATLEY AND TRIPLE THE MILEAGE IN WARRANTY FOR THEIR BRAKING SYSTEMS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462209June 19, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE FAILURE RECURRED RANDOMLY. THE CONTACT STATED THAT ALL OF THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED AFTER INSERTING THE KEY INTO THE IGNITION. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, THE VEHICLE EMITTED A CRACKING SOUND. THE VEHICLE WAS TAKEN TO DEALER, BUT THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS 29,345 AND THE CURRENT MILEAGE WAS 29,845.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462023June 17, 2012
ELECTRICAL SYSTEM, ENGINE
TODAY AFTER A SHORT TRIP, THE ENGINE REFUSED TO START. IT CLICKED, BUT NOTHING. EVERYTHING ELSE WORKED. DOORS LOCKED AND UNLOCKED, WINDOWS OPENED AND CLOSED, BUT AS FOR THE STARTER, NOTHING. THIS IS THE 3RD TIME THE CAR HAS REFUSED TO START FIRST TIME. BOTH OTHER TIMES WERE LESS THAN A YEAR AGO. THE DEALER HAS NOT YET BEEN CONTACTED, SO I DON'T KNOW WHAT IT WILL DO. A FEDERAL COMPLAINT WILL BE FILED AND A LINK TO THIS SITE WILL BE PROVIDED. 45 OR 46 SIMILAR COMPLAINTS ARE FAR TOO MANY FOR THIS NOT TO RECEIVE SERIOUS ATTENTION. THE FOLLOWING LINK SHOWS 45 OTHER SIMILAR COMPLAINTS. HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2009/ELECTRICAL/ENGINE_WONT_TURN_OVER.SHTML.M *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461832June 15, 2012
SERVICE BRAKES
VEHICLE HAS BEEN IN THE SHOP 4 TIMES FOR UNEVEN BRAKING AND PREMATURE BRAKE WEAR. BRAKING BECOMES DIFFICULT AND UNSAFE AFTER 10-12K MILES. WE ARE ON OUR 3RD SET OF BRAKES AND ROTORS IN 35K MILES. VEHICLE SHUTTERS AND BRAKING DISTANCES BECOME SIGNIFICANTLY HIGHER THAN NORMAL AFTER A SHORT TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461877June 15, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THERE WERE MULTIPLE FAILURES WITH THE VEHICLE. WHILE TRAVELING 3 MPH IN REVERSE, A GRINDING NOISE EMITTED FROM THE BRAKES. THE SECOND FAILURE OCCURRED AS THE CONTACT WAS TRAVELING 25-30 MPH AND THE BRAKES WERE DEPRESSED BUT THE VEHICLE STARTED TO SHAKE VIOLENTLY. ON A SEPARATE OCCASION AS THE CONTACT WAS TRAVELING 25 MPH, THE ANTI-LOCK BRAKING WARNING LIGHT ILLUMINATED AND THE VEHICLE AGAIN BEGAN TO SHAKE VIOLENTLY. THE FOURTH FAILURE OCCURRED AS THE CONTACT WAS TRAVELING 25 MPH AND A BURNING SMELL EMITTED FROM THE REAR OF THE VEHICLE AS THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. THE MOST RECENT FAILURE OCCURRED WHEN THE CONTACT WAS TRAVELING 55 MPH AND THE STEERING WHEEL BEGAN TO SHAKE AFTER THE BRAKES WERE DEPRESSED. THE VEHICLE WAS TAKEN TO THE DEALER EIGHT TIMES. THE DEALER CONFIRMED THAT THE FRONT BRAKES AND BOTH ROTORS NEEDED TO BE REPLACED. THE DEALER ALSO CONFIRMED THAT THE ANTI-LOCK BRAKING SENSOR, AS WELL AS THE PASSENGER SIDE HUB AND BEARINGS NEEDED TO BE REPLACED. IN ADDITION, THE REAR BRAKES AND REAR CALIPERS WOULD NEED REPLACING. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,389 AND THE CURRENT MILEAGE WAS 39,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461735June 14, 2012
SERVICE BRAKES
BRAKES WENT OUT AT 14,074; THEN AGAIN AT 20,811 MILES; AND AGAIN AT 36,201. THE VEHICLE IS TWO YEARS OLD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461441June 13, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE PARKING IN A RESIDENTIAL DRIVEWAY WHEN HE NOTICED A FIRE HAD ERUPTED FROM UNDER THE HOOD. HE WAS ABLE TO REMOVE THE VEHICLE FROM THE DRIVEWAY AND CONTACTED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO A SALVAGE FACILITY AND WAS NOT INSPECTED OR REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN ANY RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 15,300. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10461341June 12, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE BEGAN TO OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THE CONTACT THAT THE COOLANT ENGINE RECOVERY TANK WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE CONTACT STATED THERE WAS AN ORANGE SPOT THAT LOOKED LIKE THE AREA WAS BURNED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,260.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10461300June 12, 2012
SERVICE BRAKES
MY BRAKES STARTED TO GRIND TWO WEEKS AGO. I HAD TO HAVE BOTH THE PADS AND ROTORS REPLACED. DODGE IN MEDINA, OHIO STATED THAT THEY ARE NOT SURE WHY I HAD PREMATURE WEAR AND WOULD NOT COVER THE COST OF REPAIR. I STATED THAT I AM AWARE OF THE PROBLEMS OF THE JOURNEYS BREAKS, HOWEVER IT GOT ME NO WHERE. I HAD TO PAY TO REPLACE THEM TOTALLY OUT OF POCKET COSTING $364.93. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461200June 11, 2012
SERVICE BRAKES
I AM FILING THIS COMPLAINT ABOUT MY 2009 DODGE JOURNEY SXT AWD AND ITS BRAKING SYSTEM. SINCE I HAVE PURCHASED THE CAR NEW I HAVE HAD TO CHANGE THE BRAKES THREE TIMES. THE CAR NOW HAS JUST UNDER 50,000 MILES. THAT IS ALMOST ONE BRAKE JOB EACH YEAR. THE BRAKING SYSTEM FOR THIS VEHICLE IS NOT ADEQUATE. THIS CAN POSE A POSSIBLE SAFETY RISK BECAUSE THE ROTORS CAN WARP AND CAUSE LOSS OF CONTROL OF THE VEHICLE IN ANY BRAKING SITUATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461017June 8, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT HE ATTEMPTED TO START THE VEHICLE, BUT IT WOULD NOT START. THE CONTACT STATED THAT HE TRIED TO START IT SEVERAL TIMES UNSUCCESSFULLY. THE VEHICLE SUCCESSFULLY STARTED APPROXIMATELY ONE DAY LATER. AN AUTHORIZED DEALER WAS NOTIFIED AND STATED THAT THE FAILURE MAY BE DUE TO THE STARTER. THE CONTACT WAS ADVISED TO BRING THE VEHICLE IN FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 34,000. SM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461055June 8, 2012
SERVICE BRAKES
IT WAS A SATURDAY MORNING (ABOUT 9AM) AND I AM DRIVING ABOUT 70 MILES TO MY DESTINATION, THE BRAKES FELT LIKE THEY WERE APPLIED FOR ABOUT 1-2 SECONDS THEN RELEASED WITHOUT MY FOOT ANYWHERE NEAR THE BRAKES, THE STEERING WHEEL PULLS ME BUT I AM ABLE TO TAKE CONTROL OF THE VEHICLE. I CONTINUE FOR ABOUT ANOTHER 5 MORE MILES, AND IT HAPPENS AGAIN, THIS TIME MORE VIOLENTLY. I WAS DOING THE SAME SPEED AS BEFORE, ABOUT 70 MPH AND VEHICLE WAS TRAVELLING IN THE SECOND LEFT LANE AND THE LANES WERE VEERING TO THE LEFT. THE BRAKES APPLIED AT A MUCH STRONGER RATE AND AGAIN, I ALMOST LOST CONTROL OF THE VEHICLE, FEELING AS THOUGH THE VEHICLE WAS PULLING ME TO THE LEFT AS IF TO INTEND TO SPIN OUT OF CONTROL. LUCKILY, I WAS ABLE TO RE-GAIN CONTROL OF THE VEHILCE. I CALLED NORMANDIN AGAIN, THEY TOWED MY VEHICLE TO THE DEALERSHIP AND AFTER 3 WEEKS OF HAVING IT AND "DRIVING THE VEHICLE HARD", THEY WERE NOT ABLE TO REPLICATE THE INCIDENT THAT OCCURED TO ME, THEREFORE, UNABLE TO PINPOINT THE CAUSE. THEY ADVISED ME THAT THE BACK ROTORS NEED TO BE REPLACED AS THEY ARE SHAKING BUT THAT THE EXTENDED WARRANTY ONLY COVERS THE FRONT. I WOULD HAVE TO PAY OUT OF POCKET FOR THE REARAFTER 3 WEEKS, I HAVE MY HUSBAND DRIVE THE CAR HOME FROM THE DEALER (THE WARRANTY ONLY COVERS TOW'S TO THE DEALERSHIP, NOT FROM THE DEALERSHIP). THE CAR SAT IN THE PARKING GARAGE SINCE THAT DAY AND IT IS NOW JUNE, 2012 AND I REFUSE TO DRIVE IT ANY MORE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460737June 6, 2012
SERVICE BRAKES
BRAKE SQUEALING AND SERIOUS MASSIVE VIBRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460766June 6, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT TURNED THE IGNITION KEY AND THERE WAS A DELAYED RESPONSE. THE ENGINE STARTED AFTER THREE ATTEMPTS. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE BUT THE CONTACT WAS UNCERTAIN OF THE CAUSE OF FAILURE AND THE SPECIFIC REPAIRS PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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