Dodge Journey Complaints

5,556 consumer complaints on file.

#10471751August 21, 2012
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE CHECK ENGINE KEEPS ON COMING ON AND STAYING ON. I HAVE NOTICED PROBLEMS WITH THE CAR LOSING POWER WHILE I AM DRIVING OR ACCELERATING; THIS HAS HAPPENED SEVERAL TIME. I RECENTLY HAD TO REPLACE THE BRAKES AND ROTORS; IT DRIVES HORRIBLY EVERY TIME I TRIED TO STOP THE CAR WOULD TREMBLE. I EXPECTED THE CAR TO NOT HAVE THESE PROBLEMS AS IT IS FAIRLY NEW AND I DO NOT CONSIDER IT TO HAVE ALOT OF MILEAGE. I AM REALLY CONCERNED ABOUT THESE PROBLEMS AS I DRIVE MY CAR WITH THREE SMALL CHILDREN. I DON'T HAVE THE MONEY TO KEEP TAKING IT FOR A DIAGNOSTIC EACH TIME THE LIGHT COMES ON; IF THE COMPANY IS AWARE OF THIS PROBLEM; THEY SHOULDN'T CHARGE PEOPLE SO MUCH TO CHECK THE CODES OR THEY SHOULD HAVE A RECALL TO FIX THE ONGOING PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471616August 20, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THEY COULD NOT FIND THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 60,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471246August 17, 2012
ELECTRICAL SYSTEM
CAR WONT START WHEN KEY IS TURNED ON HAVE TO WAIT BEFORE IT WILL START. THIS HAPPENS ONCE OR TWICE A MONTH SINCE I BROUGHT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471248August 17, 2012
WHEELS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT AFTER HAVING THE TIRES ROTATED, THE FRONT PASSENGER SIDE TIRE PRESSURE MONITORING SYSTEM FAILED. THE CONTACT STATED HAT THE STEM FRACTURED DURING ROTATION. THE CONTACT TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD THAT THE STEMS WOULD OFTEN BRAKE DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471267August 17, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKE PEDAL PULSATED UPON ENGAGING WITH A LOUD NOISE. IN ADDITION, THE STEERING WHEEL BEGAN TO SHIMMY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES WHERE THE FRONT BRAKES AND REAR BRAKES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE HAD NOT BEEN REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471326August 17, 2012
ENGINE
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 70 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470413August 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START PROPERLY AND WAS TAKEN TO DEALER. THE DEALER CONFIRMED THAT THE TRANSMISSION NEEDED TO BE RESET. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 41,201 AND THE CURRENT MILEAGE WAS 41,577.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470433August 13, 2012
TIRES
I SUSTAINED NONREPAIRABLE TO A TIRE ON MY VEHICLE DURING A HIGHWAY TRIP. WHEN I WENT TO A AUTHORIZED DEALER TO PURCHASE A NEW TIRE, I FOUND THAT THEY DO NOT STOCK A SINGLE TIRE OF THE TYPE AUTHORIZED BY THE VEHICLE MANUFACTURER PER WARRENTY SPECIFICATION. I HAD TO DRIVE ON THE FREEWAY AT NIGHT WITH A SKINNY EMERGENCY TIRE INSTALLED FOR OVER 100 MILES. I FELT VERY UNSAFE AND NERVOUS BEING PLACED IN THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470308August 12, 2012
SERVICE BRAKES
MAY 10, 2011 WITH 25917 KM ON THE VEHICLE AND AT THAT TIME WINDSOR CHRYSLER REPLACED MY FRONT ROTORS AND BRAKE PADS ON BOTH SIDES OF THE VEHICLE. ON MARCH 15, 2012 I STARTED EXPERIENCING BRAKING PROBLEMS AGAIN WITH 45029 KM ON THE VEHICLE AND ONCE AGAIN WINDSOR CHRYSLER REPLACED MY FRONT ROTORS AND BRAKE PADS ON BOTH SIDES OF THE VEHICLE. ON BOTH OCCASIONS THE VEHICLE WOULD SHAKE VIOLENTLY LEFT TO RIGHT WHEN I WAS BRAKING AT SPEED OF 100 KM WHEN AS THIS OCCURRED SUDDENLY WITHOUT ANY OTHER WARNING THAT THE BRAKING SYSTEM FAILED AND NEEDS REPAIR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469612August 8, 2012
SERVICE BRAKES, ENGINE
WE RECEIVED NOTICE THAT THERE WAS A VOLUNTARY BRAKE RECALL FROM DODGE JAN OR FEB 2012. AT THE TIME MY WIFE WAS EXPERIENCING JERKING AND PULLING TO THE STEERING WHEEL WHEN BRAKING. WE TOOK THE VEHICLE TO THE DEALERSHIP AND WE WERE ADVISED THAT THE FRONT PADS AND ROTORS WOULD HAVE TO BE REPLACED AND DODGE WOULD COVER THE COST. THIS WAS AROUND FEB/MAR 2012 WITH APPROXIMATELY 17K ON THE VEHICLE. ON 4 AUG WE TOOK THE VEHICLE BACK TO DODGE DUE TO THE SAME BRAKING PROBLEMS AND A CHECK ENGINE LIGHT. WE WERE ADVISED THAT THE CHECK ENGINE LIGHT WAS CAUSED BY A CRACK PISTON HEAD AND DODGE STATED THAT THE PISTON WOULD BE REPLACED UNDER WARRANTY. HOWEVER, WE WERE THEN ADVISED THAT THE JERKING AND PULLING IN THE STEERING WAS CAUSED BY THE REAR BRAKES AND WE WOULD HAVE TO PAID $534.00 TO HAVE THE REAR ROTORS AND PADS REPLACED. THIS DIDN'T SOUND RIGHT TO ME SO I CHECKED FOR ANY TSB/RECALLS, THE CAS WEBSITE, AND NHTSA WEBSITE I FOUND OUT THAT THE BRAKE PROBLEMS (BOTH FRONT AND REAR) HAVE BEEN A SERIOUS ISSUE WITH DODGE AND REPAIRS AND COSTS HAVE BEEN ALL OVER THE BOARD WITH DODGE EXCEPTING NO REAL FIX EXCEPT CHARGING CAR OWNERS ON REPEATED REPAIRS THAT ONLY FIX THE PROBLEM FOR 3-9K. IF THIS IS THE CASE NHTSA SHOULD MANDATE DODGE TO PROPERLY FIX THIS PROBLEM WITH CORRECT PARTS OR FULLY RECALL ALL OF THESE VEHICLES. DODGE IS PUTTING MY WIFE AND SON IN DANGER EVERYTIME THEY SET FOOT IN THE VEHICLE, AND THAT IS SOMETHING THE AGENCY FOR HIGHWAY SAFETY SHOULD NOT ALLOW TO CONTINUE. WE CONSUMERS NEED A REAL FIX AND NOT A BANDAIDE ON A DEFECTIVE PRODUCT AND YOUR AGENCY SHOULD NOT ALLOW DODGE TO CONTINUE TO IGNORE THIS PROBLEM. NHTSA SHOULD NOT HAVE TO WAIT FOR SOMEONE TO LOSE THEIR LIFE BEFORE TAKING ACTION AGAINST DODGE. WE ARE NOT BEANS TO COUNT, WE ARE PEOPLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469656August 8, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY SXT, EQUIPPED WITH A PARK SENSE MOPAR BACKING SYSTEM (PART NUMBER 82212465). THE CONTACT WAS IN REVERSE WHEN THE BACKING SYSTEM ALERTED THAT THERE WAS ANOTHER VEHICLE APPROACHING. THE CONTACT HEARD THE ALERT CHIME BUT STATED THAT THE ALARM NEEDED TO BE AMPLIFIED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,200 AND THE CURRENT MILEAGE WAS 3,600. UPDATED 09/19/12*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, NOT BUY THE DEALER. UPDATED 09/26/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469705August 8, 2012
SERVICE BRAKES
THIS VEHICLE HAS BEEN IN THE SHOP SEVERAL TIMES FOR THE BRAKES MALFUNCTIONING AND STILL NO REAL SOLUTION DODGE HAS A COMMERCIAL FOR THE JOURNEY STATING THAT THEY ARE INSURANCE INSTITUTE FOR HIGHWAY SAFETY. TOP SAFETY PICK FOR 2011 IF THE BRAKES FAIL IT DOES NOT GET ANY MORE UNSAFE THEN THAT IT IS OBVIOUSLY A PROBLEM AND THE CONSUMER HAS NO ONE TO TURN TO PLEASE DO SOMETHING BEFORE SOMEONE DIES SHOULD NOT YOU BE PROACTIVE INSTEAD OF REACTIVE AT THE VERY LEAST INVESTIGATE TO SEE IF THERE IS A PROBLEM. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469276August 6, 2012
WHEELS, TIRES
I WAS DRIVING AND MY TIRE BLEW OUT, I WAS TOLD THAT IT WAS BECAUSE THE TIRE PRESSURE MONITORING SYSTEM WAS CORRODED, CRACKED AND SPLIT IN HALF. UPON CHECKING OF ALL MY TIRES, ALL OF THEM ARE CRACKED AND CORRODED. ON THE TIRE THAT BLEW THE STEM WAS TOTALLY SPLIT IN HALF. THIS IS A HUGE SAFETY ISSUE, THEY CHANGED TO PLASTIC IN THE 2011 JOURNEY'S. WE BOUGHT THE CAR 1 1/2 MONTHS AGO AS A CERTIFIED USED CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469334August 6, 2012
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469375August 6, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE EMITTED A CLICKING SOUND WHENEVER IT WAS STARTED. NO WARNING LIGHTS ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS RELATED TO THE STARTER AND THE TEMPERATURE GAUGE. THE VEHICLE WAS REPAIRED UNDER THE EXTENDED WARRANTY. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE, STATING THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 35,232 AND THE CURRENT MILEAGE WAS 39,497.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469414August 6, 2012
ELECTRICAL SYSTEM
THE 2009 DODGE JOURNEY HAS MANY PROBLEMS AND COMPLAINTS! MINE IS LIKE MANY OTHERS FIRST THE BRAKE SYSTEM LOCKED UP AND COST $300 TO REPAIR AND NOW THE CARE WILL NOT START OR STARTS WHEN IT WANTS TO. I TOOK IT TO THE DEALER AND THEY NOW SAY IT IS THE KEY SWITCH (ELECTRICAL) AND WILL NOW BE A $400 BILL OUT OF MY POCKET. NO COVERAGE WARRANTY IS UP, PURCHASED USED AND WAS NOT TOLD THAT THEIR WAS A RECALL ON THE CARE WHEN WE PURCHASED IT. DODGE KNOWS THIS CAR HAS PROBLEMS BUT LIKE NORMAL THEY WILL NOT RECALL THE CAR AND FIX THEIR PROBLEMS, THEY WILL HOWEVER ALLOW THE CARE TO BE ON THE ROAD AND SERVICE THEM OVER AND OVER BECAUSE IT MAKES THEM MONEY. THE CLAIMS OF DODGE IS FALSE, THIS CAR IS NOT A QUALITY CAR AND MANY OWNERS HAVE REPORTED THE MANY PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469165August 4, 2012
ENGINE, ELECTRICAL SYSTEM
I PURCHASED A 2009 DODGE JOURNEY NEW IN 2008. FOR THE MOST PART DID NOT HAVE ANY PROBLEMS WITH THE VEHICLE UNTIL MAY OF 2012. BEGINNING IN MAY 2012, THE CAR WILL INTERMITTENTLY NOT START. WHEN ATTEMPTING TO START THE CAR ALL I HEAR IS A "CLICK." MY HUSBAND IS A MECHANIC AND HAS CHECKED ALL CONNECTIONS, AS WELL AS REPLACED THE RELAYS. THE DEALERSHIP IS UNABLE TO DUPLICATE THE PROBLEM. THIS HAS OCCURRED AT LEAST 12 TIMES IN APPROX. 2 MONTHS. IT IS GETTING PROGRESSIVELY WORSE WITH NO SOLUTION AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469173August 4, 2012
SERVICE BRAKES, POWER TRAIN
I BOUGHT MY NEW DODGE JOURNEY ON THE 16TH OF JULY 2012. I LIVE APPROXIMATELY 40 MILES FROM THE DEALERSHIP WERE I BOUGHT MY JOURNEY. MOST OF MY DRIVING IS HIGHWAY SO I DIDN'T NOTICE THE ISSUE RIGHT AWAY. THE FIRST TIME I CAME TO A STOP WITH MY NEW VEHICLE THE BRAKES SHUDDERED LIKE THEY WERE GRABBING THEN LETTING GO AND GRABBING AGAIN, REALLY FAST. I RETURNED TO THE DEALERSHIP 4 DIFFERENT TIMES FOR THIS AND A TRANSMISSION SHUDDER WHICH THEY SAY CHRYSLER HAS NO FIX. IS THIS SOMETHING YOU HAVE SEEN FROM JOURNEYS BEFORE? THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468447July 31, 2012
POWER TRAIN
WE PURCHASED A BRAND NEW 2012 DODGE JOURNEY IN MARCH 2012. THE CAR HAD 14 MILES ON IT, OUR FIRST NEW CAR. SHORTLY AFTER DRIVING THE CAR AROUND FOR ABOUT A MONTH, WE STARTED HAVING PROBLEMS WITH THE TRANSMISSION. WE NOTICED THAT WHEN COMING TO A STOP THE TRANSMISSION STARTING STUTTERING AND IT WOULD SHAKE THE WHOLE CAR. WE THOUGHT IT WAS JUST THAT ONCE, BUT THEN IT STARTED HAPPENING ALMOST EVERY TIME WE WOULD COME TO A STOP, WHETHER WE WERE SLOWING DOWN COMING OFF OF A HIGHWAY OR SITTING THROUGH STOP AND GO TRAFFIC. WE TOOK IT TO THE DEALERSHIP AND THEY COULDN'T RECREATE IT. THEY HOOKED IT UP TO THEIR COMPUTER AND FOUND NO ISSUES. 3 MONTHS LATER WE DECIDED TO TAKE IT IN TO BE LOOKED AT AGAIN. WHILE DRIVING THE CAR THEY WERE ABLE TO RECREATE THE STUTTERING, THIS TIME WHILE ACCELERATING. SINCE THEN THEY HAVE BEEN BACK AND FORTH WITH CHRYSLER AND HAVE HAD THE CAR IN THE SHOP FOR 2 WEEKS NOW. CHRYSLER IS NOW HAVING THEM OPEN THE TRANSMISSION AND REPLACE SOME PARTS. THIS CONCERNS ME SINCE THIS IS A BRAND NEW CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468259July 30, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE JOURNEY. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING 50 MPH WHEN THE BRAKES WERE DEPRESSED AND THE STEERING WHEEL STARTED TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 23,000 AND THE CURRENT MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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