Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11421229June 17, 2021
POWER TRAIN
THE REVERSE IN THE TRANSMISSION WENT OUT AT 119,000 MILES AND LEFT MY FAMILY STRANDED. I CURRENTLY HAVE BEEN WITHOUT A VEHICLE FOR OVER 2 WEEKS NOW AS IT HAS BEEN SITTING AT A DEALERS LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421234June 17, 2021
ELECTRICAL SYSTEM
Driver rear sliding door stuck in lock position causing a major safety hazard for rear passengers in van. Door will not unlock or open using all unlocking options. Called repair shop and they said this is a common problem with Dodge Caravans. Taking it in for repair soon. I will be getting rid of this vehicle because of this issue in the near future.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421328June 17, 2021
UNKNOWN OR OTHER
I have a 2017 vehicle with approximately 75,000 miles. The cylinder head on cylinder 2 is faulty and needs to be replaced. This is approximately a $3000 fix that is being repaired right now. My mechanic told me that this part and/or previous generations of this vehicle have been recalled due to faulty parts. They also encouraged me to file this complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421171June 16, 2021
ENGINE
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle stalled. The contact stated that the vehicle would not restart and had to be towed back to the residence. The contact stated no warning light was illuminated. The vehicle was diagnosed by an independent however, the mechanic stated that there was nothing that needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420953June 15, 2021
ELECTRICAL SYSTEM
The door lock on the sliding door on the driver's side is stuck in the lock position. The door will not open and no amount of force will unlock it. A simple search online shows many customers dealing with the same issue. Clearly this is a safety concern. My dealership has diagnosed and the cost is over $1000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421093June 15, 2021
ENGINE
Light came on (not flashing) took to Auto Zone for a diagnostic which the ASE Certified Technician said the error code was PO301 cylinder 1 misfire was detected and it was the #1 spark plug and it needed new one. However the spark plugs are not scheduled for maintenance until 100 k miles and my van is just over 60 k and I had my dealership do the 60k maintenance in March but didn’t include the spark plugs. We had a mechanic from out of town look at it per our dealership as we were out of town. He reset the code on 6-1-2021and it came back on after 7 days for two weeks it went off and came back on again on 6-11 and went off on the 14th. Today is the 15th of June, 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420802June 14, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2012 Dodge Caravan. The contact stated that while driving 65 mph, the air conditioning independently turned off with the check engine warning light illuminated on the instrument panel. The contact stated that the vehicle started to lose motive power as he began to pull off to the shoulder of the highway. The contact stated that another unknown warning light illuminated and the vehicle shut-off. The contact pulled over and saw black smoke coming from the engine. After opening the hood, there was more smoke coming from the engine. The contact had the vehicle towed to an independent mechanic who stated that the engine had caught fire due to a defective oil pump. The manufacturer was notified of the failure and the contact was informed that an inspector would be sent out to perform an investigation. The vehicle remained in the possession of the mechanic. The vehicle was not yet repaired. The failure mileage was approximately 108,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420932June 14, 2021
SEATS
The headrest deployed while the vehicle was parked and occupied. The driver was sitting in the seat and hit by the headrest. If he had been leaning back, it was likely forceful enough to cause a head or neck injury. If we had been driving it was distracting and startling. It easily could have caused a crash. I have reported this to Mopar, and I will be taking it to a dodge repair shop for inspection and replacement. They stated they were aware of the issue and they sent out letters. They were aware I never received one, they said due to not having my address, though I have received other communication from Dodge. I know of 2 other dodge owners whose vehicles are in the affected group according to Mopar, and neither has received notification of this potential malfunction. There was absolutely no indication there was anything wrong with the headrest prior to smacking the driver in the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420719June 13, 2021
ELECTRICAL SYSTEM
Its a known common problem for the automatic doors to stop working. My driver side back door has stopped working and now is stuck shut where I cannot open. This is a huge safety issue since all exits fo not work and if I was in an accident and needed to get my kids out and that was th only door I was able to use then we would end up dead or in serious condition. This is a very expensive fix and from all the reviews I have read this is a very common problem!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420751June 13, 2021
UNKNOWN OR OTHER
Passenger side rear sliding door stuck in locked position. Unable to open door/unlock door using key fob lock button, key fob door button, console door button, outside door handle, inside door handle. Cannot manually unlock door or unlock using any of the power unlock buttons in the car or on the fob. Door operates correctly right up until it doesn't with no warning. I have an handicapped passenger for this vehicle. He was not in the car, but could have been. Any person would be unable to exit the vehicle from the middle row passenger seat thru that door. If it was a carseat, another individual would have to climb in from another entry point and release the child. If it was my adult son with cerebral palsy, removing him from the vehicle would be arduous and impossible in an emergency situation. Given that passenger vans are often used for ADA persons, this is a serious safety issue and needs resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420554June 11, 2021
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Dodge Grand Caravan. The contact stated while attempting to enter the vehicle, the driver’s side sliding door failed to unlock and open electronically. The contact attempted to manually unlock the door but the door failed to open. The local dealer was contacted and informed the contact that there would be an out-of-pocket cost to repair the vehicle. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420583June 11, 2021
SEATS, AIR BAGS
Came out to vehicle to drive and noticed driver side headrest was deployed forward and came apart. The vehicle was not in an accident and there were no prior alarms or notifications on the dash system to indicate this would happen. Luckily the headrest didn't deploy while someone was driving. The Dodge dealer says this repair or replacement is not their responsibility. This issue has not currently been resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420641June 11, 2021
UNKNOWN OR OTHER
Driving home from work and my 2011 Dodge Grand Caravan just turned off on me while I was at a red light. It took sometime for my vehicle to turn back on. Since then I’ve had this problem now for 3 days. I’ve taken it in to my local machine and was told I only needed a new gas cap. Well that didn’t work and I found myself again stuck at a red light. After doing some investigation on Dodge Grand Caravans I saw other people had issues with a ignition switch. Different years same brand and if this is a cause dodge needs to look into this. I’ll be going to a actual dealership to see if they can diagnose the problem. Only scared I’ll be stuck on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420498June 10, 2021
ENGINE
I was driving at 75 MPH on an Interstate Highway. The 3.3 liter V6 engine, with 120,800 miles on it, threw a rod and cracked a 3 to 4" diameter hole in the block. I have cared for this car religiously for 14 years. It had full oil level. It is available for the next couple of weeks for examination if desired. I was able to get off the highway onto the shoulder safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420420June 10, 2021
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ADAS:CONTROL MODULE
The contact owns a 2015 Dodge Caravan. The contact stated while driving at an undisclosed speed, the back over prevention camera flickered on and off. Additionally, the check engine warning light remained illuminated. The contact stated that after shifting the vehicle into park and turning the ignition to the off position, the engine and electrical functions remained in operation. The contact took the vehicle to the local dealer to be diagnosed however, the mechanic was unable to duplicate the failure. The contact took the vehicle to an independent mechanic who was able diagnosed the failure as TIPM had dropped the signal causing the electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximate mileage 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420480June 10, 2021
ENGINE
Engine shut off while driving down highway. No warning alarms. I managed to pull off highway. Vehicle started back up with no problems. Wife is now afraid to drive it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419965June 7, 2021
ELECTRICAL SYSTEM
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving at various speeds, the vehicle stalled without warning. The contact stated that several electrical failures had occurred on the vehicle while the vehicle was turned off. The failures included the sliding doors independently unlocking and opening without warning or input. The contact also stated that the safety alarm would sound independent while the power windows rolled down independently while the vehicle was turned off. The contact had the vehicle towed by a dealer and was informed that the Totally Integrated Power Module (TIPM) was defective and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 160,000. Consumer is still having issues with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420033June 7, 2021
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2016 Dodge Grand Caravan. The contact stated while driving 70 mph, the driver’s side headrest air bag deployed without warning. The contact pulled over and the vehicle was towed to be diagnosed. The vehicle was not yet repaired. The manufacturer was informed of the failure and referred the contact the dealer. The failure mileage was approximately 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419838June 6, 2021
ENGINE
Q1: What component or system failed or malfunctioned, and is it available for inspection upon request? A1: ENGINE and YES Q2: How was your safety or the safety of others put at risk? A2: MY SAFETY AND THE SAFETY OF MY FAMILY AND OTHER DRIVERS DUE TO CAUSING SLOWDOWN ON BUSY HIGHWAY ENTRANCE Q3: Has the problem been reproduced or confirmed by a dealer or independent service center? A3: NO Q4: Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? A4: NO Q5: Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? A5: NOTHING AT ALL AT ANY TIME SUMMARY: 05-JUN-2021 1645 hours • Entered onramp to freeway at 45 MPH • Started accelerating to match traffic speed on highway • Noticed steering was heavy, nothing else observed. Radio, A/C remained on. • Assessed situation and observed Tachometer was at ZERO and throttle was non- responsive. • Turned on flashers because I was losing speed and slowing traffic, shifted to neutral while still rolling, attempted to restart engine. • Engine restarted on first attempt with no warning lights and no other observed symptoms. CONCLUSION: I could have caused/been in a serious, possibly fatal accident due to this failure of DODGE 2019 GRAND CARAVAN WITH LESS THAN 23,000 total miles driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419616June 4, 2021
UNKNOWN OR OTHER
Rear passenger sliding door actuator failed. This is a COMMON problem with these vehicles and poses an extremely dangerous safety risk when an owner is unable to open/close the door and when the door opens on its own due to failed lock actuator. This poses a risk for fire safety, wreckage safety to exit vehicle and poses significant risk to person's riding in the seat while the door can open spontaneously. There is also a risk factor because the door cannot LOCK or UNLOCK (depending on which position the door gets stuck in when the part fails). Thousands of owners of these specific vehicles are asking for a recall for safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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