Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10163529July 26, 2006
SUSPENSION:FRONT:MACPHERSON STRUT
DT*: THE CONTACT STATED THAT THE VEHICLE TRAVELS ROUGH AT ANY SPEED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO DETERMINED THAT THE TOP OF THE MACPHERSON STRUT TOWERS WERE COMPLETELY RUSTED AND CORRODED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM, BUT REPLACED THE STRUTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163392July 25, 2006
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DT*: THE CONTACT STATED, THE AIR BAG WARNING LIGHT FAILED TO ILLUMINATE DURING AN EMISSIONS TEST PERFORMED ON 7/21/06. THE LIGHT WORKED UNTIL 6/23/2006, WHEN THE SERVICE DEALER PERFORMED RECALL #04V480000. THE SERVICE DEALER INFORMED THE CONTACT THE WARNING LIGHT WAS NOT PART OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163402July 25, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR, STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, SUSPENSION:FRONT:MACPHERSON STRUT, SUSPENSION:FRONT:SHOCK ABSORBER
STRUT TOWER CORROSION-DRIVER SIDE-RUST AND METAL BREAKING UP-1998 GRAND CARAVAN-PURCHASED NEW-HAS 83,500 MILES- HAVE HAD BELT PROBLEMS SEVERAL TIMES-ALSO WINDSHIELD WIPERS INTERMIT FAILURE -RUSTED OUT POWER STEERING MECH. TOTALLY REPLACED-MANY BRAKE JOBS-AND ALSO HEADLIGHT INTERIOR SWITCH SEEMS TO FAIL AT TIMES. I NEED TO MAKE A DECISSION TO BUY A NEW VAN WITH "HAND CONTROLS" OR HAVE THIS VAN "HAND CONTROLS" INSTALLED. ME THINKS I NEED TO BUY A NEW VAN AND BE LOOKING AT ANOTHER MANUFACTOR. AS IT SEEMS LIKE CHRYSLER/DODGE IS NOT STEPPING UP TO ALL THESE FAILURES THAT ARE SEEN BY TOO MANY OTHER VAN OWNERS;OF THIS 1998 MODEL CARAVAN. SAW ON LINE A NEW REPAIR FOR THE STRUT RUSTING CALLED ""FUSOR #112B/MOPAR 05083855AA. CAN BE USED TO FIX THIS PROBLEMTHE TSB #23-044-02 THRU A COMPANY CALLED LORD CORP. LISTED UNDER THEIR OEM BULLETINS AND REPAIR RECOMMENDATIONS USING FUSOR ADHESIVES. THINK I MAY USE THIS ON MINE. HOPE OTHERS CAN USE THIS ALSO. THANKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163337July 24, 2006
STRUCTURE
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH THROUGH A FLOODED AREA, WATER SEEPED IN THROUGH THE PLUG OPENING FOR THE SPARE TIRE. DUE TO THE WATER, THE PLASTIC COVER WAS PULLED HALFWAY OFF THE TIRE, CAUSING IT TO DRAG ON THE ASPHALT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER DETERMINED THE CAUSE OF THE DEFECT WAS DUE TO WATER SPRAYING UNDER THE COVER OF THE TIRE THEREFORE WEIGHING IT DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163047July 21, 2006
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:HYDRAULIC POWER ASSIST:PUMP, SUSPENSION
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE RPMS DROPPED TO ZERO, THE VEHICLE JERKED, AND THE ENGINE STALLED COMPLETELY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, AND WAS ABLE TO RESTART THE VEHICLE AFTER 10 MINUTES. THE VEHICLE HAS NOT BEEN TAKEN IN FOR INSPECTION. THE CONSUMER STATED SEVERAL ATTEMPTS HAVE BEEN MADE TO FIX THE VEHICLE. THE OIL PAN WAS LEAKING OIL. THE VALVE COVER GASKETS WERE REPLACED. THE TRANSMISSION WAS HEAVILY DAMAGED AND HAD TO BE REPLACED. THE POWER STEERING PUMP WAS REPLACED. THE FRONT END OF THE VEHICLE PULLED TO THE LEFT. UPDATED 08/15/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163048July 21, 2006
UNKNOWN OR OTHER
AIR CONDITIONING SYSTEM HAD TO BE FIXED WITHIN 3 YEARS OF HAVING THE CAR- WHICH WAS BOUGHT BRAND NEW IN 2000. WE SPENT OVER 2K DOLLARS TO FIX A HUGE LEAK AND REPAIR THE TWO SYSTEMS IN THE CAR. I (SINCE 2005) AM NOW SEEING THAT THE AIR STOPS COOLING IF I IDLE OR WE DRIVE FOR TOO LONG, IT WILL NO LONGER BLOW OUT THE FRONT NOR BE COOL...IT BLOWS OUT THE TOP (LIKE THE DEFROSTER) AND IS NOT COOLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162946July 20, 2006
ENGINE AND ENGINE COOLING
I BOUGHT MY VEHICLE IN DEC 2005, IN JUNE 2005 THE AIR CONDITIONER STARTED BLOWING HOT AIR, I BROUGHT IT TO THE DEALER ON 2 SEPARATE OCCASIONS AND THEY TOLD ME NOTHING WAS WRONG WITH IT. MY VEHICLE HAS 39,000 MILES ON IT AND THE A/C COMPRESSOR JUST SEIZED. I CALLED MY DEALER TO INFORM HIM OF THIS AND THAT IT SHOULD BE COVERED EVEN THOUGH I'M 4,000MILES OVER MY WARRANTY BECAUSE OF MY EARLIER COMPLAINTS, HE TOLD ME HE COULDN'T PROMISE ME ANYTHING BUT HE WOULD SPEAK TO HIS SUPERVISOR. I HAVE NOT HEARD BACK FROM MY DEALER AT THIS POINT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162707July 17, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM, STEERING:LINKAGES:TIE ROD ASSEMBLY, STRUCTURE:BODY:TRUNK LID, SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:STARTER ASSEMBLY
MY 2003 NEW DODGE CARAVAN HAD THE TRANSMISSION REPLACED X3, AIR CONDITIONER REPLACED X1 THEN REPAIRED AGAIN X 2, REPLACED STARTER, WHEEL BEARING, TIE ROD & CONTINUES TO HAVE PROBLEMS. THESE MAJOR PROBLEMS STARTED WHEN THE CAR HAD ONLY 30, 000 MILES AND IS ONLY AT 60, 000 MILES. THE DEALER NOR CHRYSLER CORPORATION WILL REPLACE OR REFUND THIS CAR STATED IT DOES NOT FALL UNDER LEMON LAW. MULTIPLE TIME LOST FROM TAKING IN THIS CAR TO BE FIXED ALONG WITH EXTRA MONEY SPENT TO GET RENTALS WHILE THIS CAR WAS IN THE SHOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162468July 15, 2006
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
2005 DODGE GRAND CARAVAN PURCHASED APRIL 18, 2005 FROM ENTERPRISE CAR SALES. IT ALREADY HAD 24,000 MILES ON IT. IN JULY OF 2006- THE CV JOINT BROKE. THE VAN CURRENTLY HAD 39,000 MILES ON IT PUTTING IT JUST OUT OF THE WARRANTY BY A FEW THOUSAND MILES. THE CAR WOULD NOT GO INTO ANY GEAR SINCE THE JOINT WAS BROKEN- IT MADE A LOUD RUMBLING NOISE AS THE GEARS GROUND AGAINST EACH OTHER. IT HAD TO BE PUT IN NEUTRAL AND PUSHED INTO A PARKING LOT. THERE IS NO EXCESSIVE USE OR ABUSE OF THE VAN TO CAUSE THIS TO HAPPEN. THIS SHOULD BE COVERED BY THE MANUFACTURER. NEVER HAD I A CAR OR VAN THAT HAD THE CV JOINT GO WITHIN A YEAR'S TIME. THE MANUFACTURER DOES NOT SUPPLY CV JOINTS- THE ENTIRE SHAFT MUST BE REPLACED. HAD I BEEN TRAVELING ON A BUSIER HIGHWAY AND AT A HIGHER SPEED, IT COULD HAVE BEEN DEADLY. I HAD TWO SMALL CHILDREN IN THE CAR AND HAD TO PUSH THE VAN OUT OF A BUSY INTERSECTION CAUSING A POTENTIALLY DEADLY SITUATION. POWERTRAIN COVERAGE USED TO BE STANDARD AT 7 YEARS/70,000 MILE. WHY DID THIS CHANGE AND BECOME A PAID EXTENSION OF WARRANTY? DODGE SHOULD STAND BEHIND THEIR PRODUCT AND WARRANTY THEIR POWERTRAINS FOR LONGER THAN 36,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162292July 13, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, EXTREME PRESSURE ON THE BRAKE PEDAL WAS NEEDED TO STOP THE VEHICLE. THERE WAS NO WARNING PRIOR TO THE INCIDENT THAT THE BRAKES WERE FAULTY. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER DETERMINED THAT THE HYDRAULIC CONTROL UNIT FAILED. THE VEHICLE WAS NOT REPAIRED DUE TO THE UNAVAILABILITY OF PARTS. THERE IS A NHTSA RECALL # 96V099000 WHICH PERTAINS TO THE ANTILOCK BRAKES. THE VEHICLE WAS REPAIRED BY THE PREVIOUS OWNER BASED ON THE RECALL, BUT THE PROBLEM RE-OCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162360July 13, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THIS IS FOR A 1998 DODGE GRAND CARAVAN 3.0 WE HAD TO REPLACE THE SERPENTINE BELT TENSIONER TWICE IN TWO YEARS. IN DOING SOME RESEARCH, IT SEEMS THAT OTHERS HAVE HAD PROBLEMS WITH THE SERPENTINE BELT TENSIONER SO WE WANTED TO ADD THAT IT HAS HAPPENED TWICE TO OURS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162109July 11, 2006
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE BATTERY LIGHT CAME ON IN MY 1997 GRAND CARAVAN AND A COUPLE OF MINUTES LATER THE ABS LIGHT CAME ON. WHEN I GOT TO WORK I CUT THE CAR OFF AND TRIED TO RESTART IT. IT DID START BUT THE CUT OFF. THEN IT WOULD NOT START AT ALL. NO DASH LIGHTS ANYTHING. I WAITED ABOUT 3 HOURS AND TRIED TO START IT AGAIN AND NOTHING HAPPENED. WHEN THE TOW TRUCK CAME AND THE DRIVER GOT IN AND TRIED TO START IT, AGAIN IT WAS TOTALLY DEAD. HE LEFT THE KEY IN THE ON POSITION WHILE WE TALKED AND THEN ABOUT A MINUTE LATER THE DASH LIGHT CAME ON AND HE STARTED IT. THE DEALER COULD NOT FIND ANYTHING WRONG WITH IT. THIS HAPPENED ONCE BEFORE ABOUT A YEAR AGO. ON THE WAY TO WORK ALL THE LIGHTS CAME ON IN THE DASH AND I PULLED OVER AND CUT THE CAR OFF. AFTER ABOUT 10 MINUTES I TRIED IT AGAIN AND IT STARTED WITH NO PROBLEM. I AM CONCERNED THAT IT IS A PROBLEM WITH THE COMPUTER. HAVE YOU HEARD OF THIS PROBLEM BEFORE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162130July 11, 2006
ELECTRICAL SYSTEM
1998 DODGE GRAND CARAVAN - WHEN NEW, RECALLED FOR SAFETY BELT REPAIR/REPLACEMENT AND AIR BAG CLOCK SWITCH REPLACEMENT. FOR ABOUT THE PAST 2 YEARS, THE INTERIOR LIGHT SWITCH AND INSTRUMENT PANEL LIGHTS SWITCH FROM DIM TO LIGHT WITH A CLICKING SOUND BUT HAS NOT BEEN A PROBLEM I FEEL NEEDED IMMEDIATE ADDRESSING. MORE RECENTLY, REAR AIR VENTS BLOW COLD/WARM/HOT AIR WHEN A/C IS TURNED ON. HOWEVER, FRONT VENTS BLOW ICE COLD AIR. REAR AIR VENTS FUNCTION DIFFERENTLY EACH TIME WE START THE CAR. ALL THESE ELECTRICAL PROBLEMS CAUSE ME GREAT CONCERN FOR OUR FAMILY OF 5 REGARDING OTHER ESSENTIAL SYSTEMS THAT MIGHT BE AFFECTED IN THE FUTURE. AFTER READING ALL THE OTHER PROBLEMS WITH THIS BRAND, I'M FAIRLY CERTAIN WE WILL BE PURCHASING A MORE REPUTABLE BRAND WHEN WE REPLACE OUR CAR. WHAT IS CHRYSLER DOING TO ADDRESS THESE NUMEROUS ELECTRICAL PROBLEMS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161876July 8, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 DODGE GRAND CARAVAN SXT V6-3.8L WITH APPX 24,000 MILES ROUGH IDLE CONDITION WHILE STOPPED WHEN TRANSMISSION IS IN DRIVE THAT MULTIPLE DEALERS CANNOT DUPLICATE WITH COMPUTERS, BUT CAN DUPLICATE WHEN SITTING IN THE AUTOMOBILE. ONE SERVICE MANAGER STATED THAT THE PROBLEM EXISTS ON ALL 2004 GRAND CARAVANS WITH THE 3.8L ENGINE. SPARK PLUGS AND WIRES HAVE BEEN REPLACED, AND PCM HAS BEEN FLASHED TO NO AVAILABLE. IF THE PROBLEM IS SO COMMON, THEN WHY ISN'T THEIR A RECALL ON THIS?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161786July 7, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DT*: THE CONTACT STATED THAT THE FRONT PASSENGER WINDOW WOULD NOT ROLL DOWN. THE VEHICLE WAS PARKED WHEN THE INCIDENT OCCURRED. THE DEALER WAS CALLED ON 07/07/06 AND AGREED TO REPAIR THE WINDOW FOR A CHARGE. THE MANUFACTURER WAS ALSO CALLED ON 07/07/06 WHO OFFERED NO RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161384July 4, 2006
SEATS:FRONT ASSEMBLY:RECLINER
MY CAR WAS REAR ENDED BY A LARGE PICKUP ON THE FREEWAY. IMMEDIATELY ON IMPACT THE DRIVER'S SIDE SEAT BACK WENT INTO A RECLINED POSITION. THEREFORE, THE ONLY SAFETY DEVICE OPERATIONAL WAS THE LAP BELT AS THE SHOULDER BELT AND HEAD REST DEPEND ON THE SEAT BACK TO BE OF ANY USE AND THE AIRBAG ONLY DEPLOYS IN A FRONT END CRASH. THIS LED TO MY UPPER BODY BEING JERKED ALL OVER THE FRONT OF THE CAR. DODGE'S RESPONSE IS THAT THE SEAT BACK IS SUPPOSED TO DO THIS IN A REAR END CRASH. I FIND THIS RATHER INCREDIBLE AS THAT LEAVES ONLY THE LAP BELT FUNCTIONAL. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10161271July 3, 2006
AIR BAGS
THE AIR BAG LIGHT STAYS ON AND THE HORN AND CRUISE DON'T WORK. THEY REPLACED THE CLOCK SPRING A FEW YEARS AGO BUT I WASN'T HAVING ANY PROBLEMS THEN BUT I AM NOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161141June 30, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2004 THE PUMP AND MOTOR ASSEMBLY WERE REPLACED AND THE PISTON. APPARENTLY THERE WAS A BRAKE LINE AND VALVE ASSEMBLY AND THAT HAD TO BE REPLACED THAT WERE NOT COVERED UNDER THE ABS RECALL AND I PAID $196.18. 3/23/06 THE BRAKES FAILED ON THIS VEHICLE AND IT WAS TOWED IN. MECHANIC SAID, "ABS SYSTEM FAILURE - ABS UNIT NEEDS TO BE REPLACED." TOWED TO THE DEALERSHIP. DEALER DID NOT LOG THE CAR INTO THE SYSTEM FOR 3 DAYS. THE VAN WAS OUT OF SERVICE 9 DAYS. THE ACTUATOR PISTON AND PUMP/MOTOR ASSEMBLY WERE REPLACED. CHRYSLER AGREED TO PAY FOR 3 DAYS OF THE RENTAL CAR SINCE THAT WAS ALL THE CAR WAS LOGGED IN AT THE DEALER. ON 6/27/06 THE BRAKE AND ABS LIGHTS CAME ON TOOK VAN BACK TO THE DEALER. 6/29/06 I WAS CALLED BY THE SERVICE MANAGER AND TOLD THAT THERE WAS A BENDIX SYSTEM FAILURE THAT WAS COVERED BY THE RECALL AND LIFETIME PARTS WARRANTY. THE PART WAS ORDERED BUT WOULD NOT BE AVAILABLE UNTIL 7/28/06. IT WAS SUGGESTED I CALL CHRYSLER AND LET THEM KNOW SINCE I AM AGAIN IN A RENTAL CAR. ON 6/30/06 I CALLED CHRYSLER AND WAS ON THE PHONE ABOUT 45 MINUTES. I TALKED WITH JACK WHO TOOK INFORMATION, SAID HE WOULD CONTACT THE DEALERSHIP ABOUT THE DELAY IN GETTING THE PART AND CHECK FOR THE AVAILABILITY OF A LOANER CAR AND THEN CAME BACK ON AND SAID HE WAS PUTTING ME THROUGH TO A REPRESENTATIVE WHO WOULD AUTHORIZE MY RENTAL. I WAS TRANSFERRED TO JASON. HE REVIEWED MY REQUEST AND THEN SAID NO RENTAL ASSISTANCE WOULD BE AUTHORIZED BECAUSE 1) THE DEALER LIED AND THE PART IS NOT COVERED BY THE RECALL AND, 2) THE CAR IS 13 YEARS OLD AND HAS 150,000 MILES ON IT. I ASKED IF DODGE PRODUCTS WERE ONLY TO LAST 150,000 MILES AND HE RUDELY TOLD ME THAT ALL HE COULD SUGGEST WAS THAT I CALL THE DEALERSHIP AND HIS DECISION WAS FINAL. I CALLED THE SERVICE MANAGER BACK AND TOLD HIM ABOUT MY CONVERSATION AND THE ACCUSATIONS OF THE CUSTOMER SERVICE REPRESENTATIVE AND HE ASSURED ME THE BENDIX SYSTEM PART WAS COVERED UNDER THE LIFETIME WARRANTY. HE SAID HE WOULD CHECK INTO IT AND CALL ME BACK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160804June 26, 2006
SEAT BELTS:FRONT
DT*: THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDE SEATBEALTS BECAME UNBUCKLED IN A CRASH. THE VEHICLE EXPERIENCED BOTH A FRONTAL AND REAR IMPACT; THE CRASH INVOLVED 3 OTHER VEHICLES. THE VEHICLE WAS 2ND IN THE ROW OF VEHICLES INVOLVED IN THE COLLISION. THE VEHICLE WAS TRAVELLING 70 MPH AT THE TIME OF THE ACCIDENT. THE INCIDENT WAS THE FIRST TIME THE CONSUMER ENCOUNTERED THE SEATBELT BECOMING UNBUCKLED WITHOUT DEPRESSSING THE RELEASE BUTTON. THE BUCKLE WAS FREE OF DIRT AND OTHER CONTAMINANTS. THE CONTACT'S FEET WENT THROUGH THE FRONT PASSENGER SIDE OF THE WINDSHIELD. THE PASSENGER SUSTAINED A BROKEN LEFT TOE, CRUSHED LEFT FOOT, CUTS ON THE RIGHT FOOT AND LEG. THE DRIVER SUSTAINED AIRBAG BURNS ON BOTH ARMS AND CHEST, AS WELL AS A KNOT ON THE HEAD. THE VEHICLE WAS TOTALLED, AND PICTURES WERE TAKEN. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED WHO DIRECTED THE CONTACT TO THE CONTACT'S INSURANCE COMPANY.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10160733June 26, 2006
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
I WAS BURNED ON THE FOREARM WHILE REACHING UNDER MY VAN FOR AN ITEM THAT HAD FALLEN ON THE GROUND. THE EXHAUST PIPE RUNS VERY CLOSE TO THE SIDE OF THE VEHICLE AND IS NOT PROTECTED BY ANY SORT OF HEAT SHIELD. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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