Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10169475September 27, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I OWN A 2005 DODGE GRAND CARAVAN THAT IS APPROXIMATELY ONE YEAR OLD. ON 8/18/06, I WAS DRIVING AND A COOLANT SPRAYED ONTO MY LEG CAUSING BURNING AND PERMANENT SCARING. I WAS ABLE TO CONTROL THE VEHICLE TO THE SIDE OF THE ROAD. DEALER TECH INDICATED THAT THE HEATER CORE TUBE BROKE INSIDE THE VEHICLE AT THE HEATER CORE. I CALLED THE MANUFACTURER NUMBER AND WAS ADVISED THAT I WOULD RECEIVE A WRITTEN CORRESPONDENCE WITHIN 12 DAYS. WITHIN ONE WEEK OF THE ACCIDENT A MANUFACTURERS REPRESENTATIVE INSPECTED THE VAN. TODAY IS 9/27/06, I HAVE LEFT SEVERAL MESSAGES TO THE NUMBER PROVIDED BUT HAVE RECEIVED NO RESPONSE. I'M NOT SURE WHAT THE ROOT CAUSE OF THE PROBLEM IS OR IF THE CAR WILL BE SAFE AGAIN TO DRIVE. I HOPE YOU CAN HELP,ASIDE FROM PHYSICAL AND ECONOMIC DAMAGES INCURRED, I AM CONCERNED THAT IF A SIMILAR ACCIDENT OCCURS AN EVEN MORE TRAGIC RESULT MAY OCCUR. THE VAN IS NOW AT THE DEALER THAT WE PURCHASED THE VEHICLE FROM. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169265September 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION BROKE FROM INSIDE THE VEHICLE. METAL PENETRATED THE CASE, VEHICLE ONLY HAD 38,304 MILES ON IT. IT IS A 1999 DODGE GRAND CARAVAN SE. DODGE WOULD NOT COVER IT SINCE THEY BELIEVE IT WAS WEAR AND TEAR. FOR ME THIS WAS A SAFETY HAZARD. THIS WAS AN ACT OF GOD THAT MY HUSBAND WAS NOT KILLED WHILE DRIVING 55 MILES PER HOUR ON THE EXPRESS WAY GOING TO A WEAPONS TRAINING SITE ON THE WISCONSIN/ILLINOIS BOARDER. WE HAD AAA MOTOR CLUB BUT THE NEXT DEALERSHIP WAS OVER 35 MILES AWAY AND THEY WOULD NOT COVER THE COST. OUR BILL FROM GURNEE DODGE, 7255 GRAND AVENUE (ROUTE 132), GURNEE, IL 60031 WAS $3499.27. AND OUR TOW WAS $125.00. WE NOT ONLY BABY THE CAR, CLEAN IT AND DO PREVENTIVE MAINTENANCE ON IT EVERY 6 MONTHS, IT SHOCKED THE HELL OUT OF ME TO KNOW MY HUSBAND WAS JUST DRIVING AND ALL OF A SUDDEN ALMOST LOST CONTROL OF THE CAR ON AN OFF RAMP W/ NOTHING BUT A GALLY DROP TO LOOK FORWARD TO. I WAS ANGRY TO SEE THAT DAIMLER CHRYSLER WOULD NOT HELP US WITH THIS KNOWING THAT IT HAS A 7 YEAR 70,000 MILES POWER TRAIN WARRANTY (BUMPER TO BUMPER). THIS WAS NOT MY HUSBAND'S FAULT AND HE COULD HAVE BEEN KILLED. THANK GOD HE'S A COP AND CAN MANEUVER EVEN FROM THE TOUGHEST SITUATIONS. THE AVERAGE CONSUMER IS NOT MY HUSBAND, SO I WRITE YOU THIS NOTE TO MAKE COMPANIES LIKE DAIMLER CHRYSLER HONOR THEIR WARRANTY AND HELP THE CONSUMER WHEN A FAULTY TRANSMISSION BLOWS FROM THE INSIDE OF THE MECHANISM UP TO THE VEHICLE. THE MECHANIC AT GURNEE SAID MY HUSBAND WAS LUCKY IT HAD NOT PENETRATED THE FLOOR OF THE VEHICLE. IT COULD HAVE KILLED HIM, CUT HIM IN HALF OR EVEN CAUSED MORE DAMAGE. THANK YOU IN ADVANCE FOR HEARING MY VOICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169150September 24, 2006
ENGINE AND ENGINE COOLING
LAST SATURDAY 09/16/2006 MY HUSBAND AND I WENT TO DROP OFF A KEY FOR THE OTHER CAR WE OWN. MY HUSBAND WAS DRIVING. HE DROVE OUT OF THE PARKING LOT THE VAN STALLED. HE TRIED TO RESTART THE VAN, IT WAS NOT STARTING. WE SWITCHED PLACES TO GET THE VAN OUT OF TRAFFIC. CALLED AAA AND HAD THE VAN TOWED TO TARPON DODGE LOCATED IN TARPON SPRINGS FL. THEY CHECKED THE VAN OUT AND SAID THE ENGINE WAS MESSED UP. IT WAS ENGINE BLOCK. THERE WAS NO WARNING LIGHTS TO INDICATE ANY PROBLEM. WE HAD OUR OIL CHANGED WE HAVE ONE RECEIPT ABOUT ONE OR TWO WEEKS OLD, CAN NOT LOCATE THE OTHER RECEIPTS. THEY CLAIM THEY TESTED THE OIL AND IT IS DIRTY. DAILMER CHRYSLER CORPORATION IS TURNING US DOWN ON REPAIRS AND WE ARE ONLY GOING TO RECEIVE 1 DAY RENTAL CHANGE OF $35.00. THE DEALER SAID TELL WOULD TAKE $150.00 OFF OUR $3800.00 PLUS BILL NOT INCLUDING TAXES. THERE HAS BEEN OTHER COMPLAINTS ABOUT THIS SAME PROBLEM. FIRST I TOLD THEM TO REPAIR THE 2005 DODGE GRAND CARAVAN SO IT WOULD NOT VOID THE SO CALLED WARRANTY AFTER THE SHOCK OF THE BAD NEWS. FIRST I WOULD LIKE YOU TO INVESTIGATE THIS. SECOND I HOPE THAT OTHERS WILL BE PROTECTED BY YOUR INVESTIGATION, SO THEY WILL NOT HAVE TO GO THROUGH THIS ORDEAL. THIRD RENTAL CAR COST IS GOING TO BE AROUND $1500.00 APPROX. AND THEY SHOULD COVER THE COST WHILE THE REPAIR UNTIL THE VAN IS REPAIRED. I AM HOPEFUL THAT MAYBE THROUGH YOUR INVESTIGATION THAT SOME IF NOT ALL OF THE COST WOULD BE COVERED. BUT AS I STATED BEFORE IF YOU CAN ASSIST OTHERS SO THEY DO NOT HAVE TO GO THROUGH THIS ORDEAL IT WOULD HELP OTHER CONSUMERS THAT WOULD BE THE BEST OUT COME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168912September 21, 2006
SERVICE BRAKES, HYDRAULIC
POWER BREAKS FAILED AND ALMOST CAUSE AN ACCIDENT BECAUSE THE PETAL WENT ROCK HARD AND WOULD NOT STOP THE VAN SAFELY. I TOOK IT TO THE DEALER, THEY CHARGED ME $600. AND IT FAILED AGAIN WITH THE SAME RESULTS, I PARKED THE VAN AND HAVEN'T DRIVEN IT SINCE AS IT IS UNSAFE TO DRIVE. THIS NEEDS TO BE REPAIRED, I CAN'T DRIVE THE VAN AND I CAN'T SELL IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168610September 19, 2006
SUSPENSION:FRONT:MACPHERSON STRUT
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH, A CLUNKING NOISE WAS HEARD COMING FROM THE LEFT FRONT OF THE VEHICLE. IT WAS DRIVEN TO THE DEALER WHO DETERMINED THE LEFT FRONT STRUT TOWER WAS CORRODED AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168654September 19, 2006
STRUCTURE:BODY:DOOR
DT*: THE CONTACT STATED AFTER DEPRESSING THE POWER SLIDING DOOR BUTTON OR USING THE POWER KEY FOB, THE RIGHT SLIDING DOOR CLOSED, BUT LATER BECAME AJAR WITHOUT WARNING. THIS FAILURE DID NOT OCCUR WHEN THE DOOR WAS MANUALLY SHUT. THE VEHICLE WAS INSPECTED BY A DEALER WHO DUPLICATED THE PROBLEM, BUT WAS UNABLE TO DETERMINE WHAT COMPONENT OF THE SLIDING DOOR WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168105September 12, 2006
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING:HEADLIGHTS, SEAT BELTS:FRONT:BUCKLE ASSEMBLY
2001 DODGE GRAND CARAVAN - VARIOUS ELECTRICAL MALFUNCTIONS INCLUDING: HEADLIGHT FAILURE/FLASHING, INSTRUMENT CLUSTER LIGHT FAILURE/FLASHING, TRACTION CONTROL FAILURE/BRAKE PULSING, RADIO FAILURE, SEAT BELT CONNECTOR FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167885September 11, 2006
EQUIPMENT:ELECTRICAL, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE REGULATOR ON THE FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS ARE FAULTY. MY VAN WAS BUILT IN CANADA AND IT APPEARS TO BE A COMMON TRAIT OF THOSE VEHICLES. THIS IS A SERIOUS DEFECT THAT COULD RESULT IN INJURIES. I WENT TO MY LOCAL DEALER AND HAD THE PASSENGER WINDOW REGULATOR REPLACED ONCE ALREADY. NOW BOTH THE PASSENGER AND DRIVERS WINDOW ARE ACTING UP AGAIN. I HOPE I CAN GET SOME HELP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167528September 7, 2006
SUSPENSION:REAR
NOISE SIMILAR TO "BOTTOMING OUT" CAN BE HEARD COMING FROM DRIVERS SIDE REAR OF VEHICLE WHEN PASSENGER COMPARTMENT IS FULLY OCCUPIED. ANY DIP IN THE ROAD EXACERBATES THE NOISE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167237September 1, 2006
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
RADIO HAD FAILURE AS DESCRIBED IN A RECALL NOTICE. DODGE CLAIMS VEHICLE DOES NOT FALL INTO RANGE OF AFFECTED VEHICLES. RADIO FAILURE WAS SUCH THAT IT DRAINED BATTERY IN 24 HOURS. DODGE REFUSES TO HONOR RECALL ON VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167041August 30, 2006
POWER TRAIN:AXLE ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH ON A CITY STREET, THE LEFT FRONT DRIVER SIDE AXLE FRACTURED WITHOUT WARNING. THE CONTACT MANAGED TO PULL THE VEHICLE OVER WITHOUT INCIDENT. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE LEFT FRONT FRACTURED AXLE. AFTERWARDS, WHILE DRIVING 45 MPH ON A CITY STREET, THE RIGHT PASSENGER SIDE FRACTURED WHICH CAUSED A LOSS OF VEHICLE CONTROL. A CRASH WAS AVOIDED BY USING BRAKE PRESSURE. THE VEHICLE WAS TOWED TO THE DEALER WHO REPLACED THE RIGHT FRONT FRACTURED AXLE. THE MANUFACTURER WAS ALERTED. UPDATED 09/16/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166860August 29, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SEAT BELTS, AIR BAGS, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH IN REVERSE, THE BRAKE PEDAL BECAME EXCEEDINGLY DIFFICULT TO DEPRESS, AND EXCESSIVE FORCE WAS REQUIRED TO STOP THE VEHICLE. A SERVICE DEALER AS WELL AS A PRIVATE REPAIR SHOP HAD INSPECTED THE VEHICLE ON SEVERAL OCCASIONS. THE PROBLEM WAS DETERMINED TO BE DUE TO THE ABS FAILING. THE SERVICE DEALER DETERMINED THAT THE FAILURE WAS DUE TO A MANUFACTURER DEFECT. THERE WAS A NHTSA RECALL # 96V099000 WHICH PERTAINED TO THE ANTILOCK SERVICE BRAKES. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 9/20/2006 - THE SEAT BELTS, AIR BAG AND WINDSHIELD WIPERS MALFUNCTIONED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166510August 25, 2006
VISIBILITY:GLASS, SIDE/REAR
2005 GRAND CARAVAN WITH PRIVACY GLASS, I WAS STANDING 10' FROM CAR PARKED IN DRIVEWAY PAST 14 HRS, LEFT REAR SIDE WINDOW EXPLODED OUTWARD SENDING GLASS SHARDS 10' PERIMETER. AMBIENT TEMP WAS 67'F. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166531August 25, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT HAS COME OFF DURING HIGHWAY SPEEDS TWICE ON THIS VEHICLE. APPEARS THE TENSIONER PULLEY DESIGN IS NOT ROBUST. SECOND TIME THE ENGINE OVERHEATED DESTROYING 2 CYLINDERS AND THE HEAD STRANDING MY WIFE AND 5 BOYS ON THE INTERSTATE. THE RESULTING FAILURE MODES COULD HAVE VERY SERIOUS CONSEQUENCES - RECOMMEND IMPROVEMENT TO THE DESIGN BY RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166549August 25, 2006
EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
DT*: THE CONTACT STATED A DING DING SOUND WAS HEARD EVERYTIME THE VEHICLE MADE A RIGHT TURN WHILE TRAVELING 25 MPH. THE CONTACT WAS UNSURE WHERE THE SOUND CAME FROM BUT EXPRESSED THAT NOISE SOUNDED LIKE AN ALARM. THE MANUFACTURER AND DEALER WERE NOT CONTACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167978August 23, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER COMPLAINT CONCERNING THE DIAGNOSTIC SERVICE ON THE ABS SYSTEM IN 1993 DODGE GRAND CARAVAN . *TS ***NAR*** THE CONSUMER'S VEHICLE SAT FOR AN ENTIRE WEEK WITHOUT BEING DIAGNOSED BEFORE BEING TOLD THAT THEY WOULD NOT BE ABLE TO DIAGNOSE THE VEHICLE. THE DEALER TOLD THE CONSUMER TO TAKE IT TO ANOTHER DEALER. NO EXPLANATION WAS GIVEN. THE MANUFACTURER WAS CONTACTED BUT THE PROVIDED LITTLE ASSISTANCE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166195August 22, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
WAS DRIVING ALONG HIGHWAY WHEN VEHICLE ENGINE TOTALLY SHUT OFF. PULLED VEHICLE OFF ROADWAY. STRONG SMELL OF GASOLINE PRESENT. UPON CHECKING VEHICLE, GASOLINE WAS DRIPPING FROM UNDERCARRIAGE ON RIGHT SIDE. WHEN TOW TRUCK ARRIVED; MECHANIC CHECKED VEHICLE AND SAID THAT GAS LINE HAD CAME OFF. NEXT DAY WHEN RESPONDING TO ALARM WITH FIRE DEPARTMENT - IT WAS FOR A GAS LEAK; THERE WAS ALSO A 2000 DODGE GRAND CARAVAN WITH IDENTICAL PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166229August 22, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
THE REAR BRAKE LINES FAILED ON OUR 1999 DODGE GRAND CARAVAN. THIS VEHICLE HAS ABS. FROM THE ABS UNIT TO THE REAR BRAKE DISTRIBUTION BLOCK, THE TWIN BRAKE LINES ARE A COMBINATION OF STEEL AND STEEL BRAIDED LINES. THE ENTIRE LINES ARE APPROXIMATELY 8 FEET LONG. OF THE 8 FEET LENGTH, THERE IS A SECTION OF FLEXIBLE STEEL BRAIDED LINE APPROXIMATELY 7 INCHES LONG. AT THE JUNCTION OF THE STEEL LINE AND THE BRAIDED STEEL LINE, THE LINE FAILED. THERE IS NOT EVIDENCE OF DAMAGE OR ABUSE. THE JUNCTION JUST FAILED. LUCKILY WE WERE JUST PULLING OUT OF THE GARAGE WHEN THE BRAKE PEDAL JUST WENT TO THE FLOOR. BRAKE POWER WAS COMPLETELY LOST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166273August 22, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
1999 DODGE GRAND CARAVAN,3.3 LITER ENGINE, STARTED OUT ABOUT ONCE A YEAR THE SERPENTINE BELT WOULD SLIP OFF AND HAVE TO BE REINSTALLED. THEN STARTED EVERY 6 MONTHS, USUALLY DURING WET WEATHER, CAME OFF WITH MY WIFE, SHE WOULD LOSE STEERING ALMOST CAUSING A WRECK. I WOULD HAVE TO LEAVE WORK AND GO WHERE EVER SHE WAS AND PUT BELT BACK ON. FINALLY NOTICED THE TENSIONER PULLEY LEANING TO THE LEFT ALLOWING BELT TO SLIP OFF. REPLACED PULLEY THINKING PROBLEM SOLVED, BUT ONCE AGAIN BELT WOULD SLIP OFF DURING A RAIN AND WIPERS ON. VERY DANGEROUS SITUATION FOR MY WIFE AGAIN, NO STEERING. TRIED A BETTER QUALITY BELT, SAME THING, BELT WOULD SLIP OFF DURING RAIN. 2 WEEKS AGO IT SLIPPED OFF WITH MY WIFE ON MAJOR FREEWAY IN BIRMINGHAM, AL , I HAD TO GO ABOUT 50 MILES AND PUT BELT BACK ON WITH TRAFFIC SPEEDING BY AND ALL DURING A RAIN STORM OF COURSE. YESTERDAY I DROVE THE VAN TO MY JOB AND ON THE WAY HOME RAN INTO A RAIN STORM AND GUESS WHAT, IT CAME OFF AGAIN, LUCKILY ON THE STREET I LIVE ON. I'VE READ ABOUT THOUSANDS OF PEOPLE WITH SAME PROBLEM WITH THIS TYPE OF VAN. I'VE OWNED THE VAN SINCE THE BEGINNING, LOVED IT EXCEPT FOR THIS PROBLEM, EVEN BOUGHT A NEW 05 GRAND CARAVAN BECAUSE THEY ARE GOOD VANS. I JUST WISH DODGE WOULD ADMIT THE 99 AND SIMILAR YEARS HAD A RECALL ISSUE ON THIS SERPENTINE BELT. OR WHY CAN'T THEY TELL US, THE OWNERS HOW TO FIX THIS PROBLEM? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166020August 19, 2006
STEERING:RACK AND PINION, EQUIPMENT
MY 2005 DODGE CARAVAN (ID4GP24RX5B305163) HAD THE RACK AND PINION REPLACED AT 30,709 MILES. AT 47,208 MILES THE RACK AND PINION AND PUMP HAD TO REPLACED AGAIN. THE VEHICLE WAS SEEN BY DEALER BEFORE SEVERAL TIMES BEFORE THEY CONFIRMED THE PROBLEM WITH THE RACK AND PINION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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