Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11320734April 10, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
DRIVER'S SIDE SLIDING DOOR WILL NOT UNLOCK/OPEN. I GOT TO MY DESTINATION AND USED THE POWER BUTTON OVER VISOR TO OPEN THE DOOR AND UNLOAD CHILDREN. USED POWER BUTTON AT THE DOOR TO CLOSE THE DOOR AFTER UNLOADING CHILDREN. CAME OUT TO VAN TO GO HOME AND DOOR WOULD NOT OPEN. THE VEHICLE HAD AROUND 42,000 MILES AND I HAD ONLY OWNED THE VEHICLE FOR 3 MONTHS. I BOUGHT IT USED FROM A DEALER. I HAVE RESEARCHED THIS PROBLEM AND IT APPEARS TO BE A COMMON PROBLEM WITH THE VANS MODELS 2014 AND LATER. THE REPAIR COST IS ABOUT $1100 FOR A FAULTY LOCK MECHANISM.I HAVE TRIED MULTIPLE TIMES TO FORCE THE DOOR TO UNLOCK AND IT WILL NOT UNLOCK AND CAN NOT BE OPENED WHICH LIMITS ACCESS TO THE BACK ON THE VAN ON THE DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320640April 9, 2020
FUEL/PROPULSION SYSTEM, ENGINE
ESTABA CORRIENDO NORMALMENTE Y DE MOMENTO LE DI GASOLINA Y NO RESPONDI AL CAMBIO Y COMO QUE SE ACELERO(HIZO UN RUIDO FUERTE) Y DIO UN CANTAZO COGI EL CAMBIO Y ARRANCO DE MOMENTO. LUEGO SE LE PEGO UN RUIDO COMO SI UNA MANGA ESTUVIESE RASPANDO ALGO Y LA PARE. NO LA HE USADO MAS, PRIMERO POR MIEDO QUE ME PASE ALGO CON MIS HIJOS Y LUEGO POR LA CUARENTENA DEL COVID19. AGRADECER ME INFORMEN QUE PUEDE HACER, DONDE PUEDO LLAMAR O QUE PUEDO HACER. NO PUEDO LLAMAR A NINGN LUGAR YA QUE TODO ESTA CERRADO. LA GUAGUA TIENE GARANTA. GRACIAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320656April 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 DODGE GRAND CARAVAN. THE CONTACT NOTICED OIL ON THE FLOOR OF THE GARAGE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DETERMINED THAT THE OIL FILTER COOLER HOUSING FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 115,000. *BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320343April 6, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
GOOD AFTERNOON, I AM WRITING TODAY WITH A SERIOUS SAFETY ISSUE ON OUR 2016 DODGE GRAND CARAVAN. OUR VAN HAS REAR POWER SLIDER DOORS AND LOCKS; RECENTLY THE DRIVER'S SIDE REAR DOOR HAS STOPPED SLIDING AND WILL NOT UNLOCK AT ALL, EITHER WITH THE KEY OR MANUALLY. APPARENTLY THIS IS A WELL-KNOWN ISSUE; THE DEALER HAS STATED THAT THEY WILL TAKE A LOOK AT A VEHICLE FOR REPAIR BUT WE WILL HAVE TO PAY THE $100 DIAGNOSTIC FEE AND APPROXIMATELY $1100-1300 TO HAVE THE DOOR REPAIRED. THIS IS A COMMON FACTORY DEFECT THAT IS ALSO A SEVERE SAFETY HAZARD. I HAVE THREE YOUNG CHILDREN; IF I WAS HIT ON THE PASSENGER SIDE OF THE VEHICLE, HOW COULD I POSSIBLY GET MY CHILDREN OUT OF THE CAR SAFELY? IF IT WAS SIMPLY A POWER VS. MANUAL DOOR ISSUE, WE WOULDN'T MIND. HOWEVER, THE DOOR WILL NOT OPEN AT ALL. NOT ONLY IS THE INCONVENIENCE SEVERE WITH TWO CHILDREN IN CAR SEATS, BUT THE SAFETY ISSUE IS UNCONSCIONABLE. WILL IT TAKE THE DEATH OF A CHILD FOR DODGE TO ISSUE A RECALL ON THE COMMON PROBLEM? EVEN THE REPAIR TECH AT THE DEALER SAID THAT IT HAPPENS ALL THE TIME. THIS IS NOT RIGHT AND NOT SAFE FOR FAMILIES. PLEASE CONTACT ME VIA EMAIL OR AT [XXX] FOR MORE INFORMATION. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320256April 5, 2020
UNKNOWN OR OTHER
THE REAR PASSENGER SLIDING DOOR MAKES A LOUD BUZZING SOUND AND SOMETIMES REFUSES TO CLOSE. I HAVE SEEN MANY COMPLAINTS FOR THE CARAVANS AND CHRYSLER TOWN AND COUNTRY MINIVANS WITH THE SAME ISSUE. THE BUZZING SOUND SOUNDS LIKE AN AIR COMPRESSOR RUNNING. THE DOORS LOOK AS THOUGH IT LATCHES BUT COMES BACK UNMATCHED. I'M READING THAT THIS WOULD BE THE LOCK ACTUATOR. I ALWAYS DOUBLE CHECK THAT THE DOOR IS CLOSED BUT I'M AFRAID I WILL BE IN A HURRY AND THE DOOR WILL COME OPEN WHILE MY CHILDREN ARE RIDING IN THE BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320263April 5, 2020
ELECTRICAL SYSTEM
WHEN PRESSING THE BUTTON TO UNLOCK MY DOORS, MY RIGHT REAR AUTOMATIC SLIDING DOOR MAKES A LOUD BUZZING SOUND. IT ONLY HAPPENS WHEN THE BUTTON TO UNLOCK OR WHEN I OPEN MY DOOR FROM THE FRONT, THE CAR AUTOMATICALLY UNLOCKS ALL THE DOORS. BASICALLY WHEN EVER THE DOORS ARE UNLOCKED IN ANY WAY. THE RIGHT BACK SLIDING DOOR MAKES A LOUD BUZZING NOISE. I HAVE BEEN LOOKING AT SOME REVIEWS AND FOUND OUT THERE ARE A LOT OF OTHERS HAVING SAME PROBLEM WITH THE SAME SCENARIO AND SAME DOOR. IT HAPPENS EVERY TIME I UNLOCK THE DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320192April 4, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I HAVE HAD THE ENGINE AND TRANSMISSION REBUILT AND THE CAR IS NOT QUITE FOUR YEARS OLD. THE REAR AC HAS BEEN FIXED, THE T.V. THAT CAME WITH THE CAR HAS BEEN REPAIRED. THE DOOR LOCKS HAVE BEEN FIXED. THE FUEL INJECTED HAVE BEEN REPAIRED AND NOW I AM HAVING PROBLEMS WITH THE CADILLAC CONVERTER. IT CAR HAS HAD SO MANY PROBLEMS AND A LOT OF THE PROBLEMS WERE SOME OF YOU RECALL. I WILL NEVER GET ANOTHER DODGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320015April 2, 2020
VISIBILITY/WIPER
THE DRIVERS SIDE WINDOW WON'T GO UP!! THE VAN WAS IN MOTION ON A STREET. I DON'T FEEL SAFE IN SOUTH FLORIDA WITH MY WINDOW DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319823March 31, 2020
ELECTRICAL SYSTEM
MY HUSBAND WAS DRIVING OUR 2010 DODGE GRAND CARAVAN DOWN A RESIDENTIAL STREET WHEN SUDDENLY IN TRAFFIC THE VEHICLE IGNITION SHUT OFF. BECAUSE THE VEHICLE WAS GOING 30MPH IT DIDN'T JUST STOP AND HE COULD NO LONGER CONTROL IT. THE VAN HIT THE BACK OF ANOTHER VEHICLE AT FULL SPEED CAUSING THE AIR BAGS TO DEPLOY IN THE VAN. NO ONE THANKFULLY WAS HURT BUT OUR VEHICLE HAS BEEN DECLARED A TOTAL LOSS. WE HAVE CONTACTED MOPAR SINCE THE ACCIDENT OCCURRED ON 3/18/2020 AND HAVE RECEIVED THE RUNAROUND. BECAUSE THE IGNITION JUST CUT OFF WE CONTACTED A DODGE DEALERSHIP TO HAVE THE VIN NUMBER CHECKED AND WERE INFORMED OF THE OPEN RECALL THAT CAN CAUSE EXACTLY WHAT OCCURRED WITH OUR VEHICLE. WE WERE DIRECTED BY THE DEALERSHIP TO CONTACT MOPAR. WE JUST PURCHASED THIS VEHICLE AT AN AUCTION IN JANUARY 2020 WE WERE NEVER NOTIFIED ABOUT A RECALL ON THE VEHICLE. THE VEHICLE RECALL NUMBER IS R03.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11319733March 30, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
REGARDING 2016 DODGE GRAND CARAVAN, BASE MODEL EXCEPT FOR STOW-N-GO SEATS; NO POWER WINDOWS. VEHICLE PURCHASED NEW IN MAY 2017; PROBABLY HAD BEEN SITTING ON THE LOT FOR CLOSE TO A YEAR. WE'VE PUT ON 32625 MILES TO DATE. WITH NO WARNING, DRIVER SIDE SLIDING (TRANSLATING) DOOR POWER LOCK FROZE IN LOCKED POSITION WITH DOOR SHUT. CANNOT MOVE LOCK LEVER, MANUALLY OR ELECTRICALLY AND CANNOT OPEN DOOR FROM INSIDE OR OUTSIDE THE VEHICLE. WILL BE DISASSEMBLING DOOR LINING PANELS FROM INSIDE THE VEHICLE TO TROUBLESHOOT THE PROBLEM. ANTICIPATE HAVING TO REPLACE DOOR LOCK ACTUATOR OR, AT THE LEAST, FREEING UP THE LOCK TO RESTORE FUNCTION. NOTE: THIS DRIVER'S SIDE DOOR GETS MORE LOCK-UNLOCK CYCLES THAN THE PASSENGER SIDE DOOR AS THE KEY FOB "UNLOCK" BUTTON ACTUATES THE DRIVER SIDE DOORS WITH THE FIRST PUSH, THEN UNLOCKS THE REST OF THE DOORS ON THE SECOND PUSH. "INTERIOR VIEW" PHOTO SHOWS THE BEGINNING OF MY DISASSEMBLY PROCESS. NEED SPECIAL TOOL TO REMOVE SIDE PANEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319738March 30, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2017 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR ELECTRONIC SLIDING DOOR WAS INOPERABLE. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,870.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319756March 30, 2020
ELECTRICAL SYSTEM
THE DRIVER SIDE SLIDING DOOR DOES NOT OPERATE PROPERLY . IT DOES NOT OPEN AUTOMATICALLY WITH THE REMOTE IF THE DOOR IS MANUALLY LOCKED. IF THE SLIDING DOOR IS LEFT UNLOCKED IT WILL OPEN WITH THE REMOTE. A SAFETY CONCERN OF MINE IS THAT WHEN THE VAN IS IN MOTION LETS SAY 60MPH ON THE HIGHWAY, SOMEONE CAN PULL ON THE OPEN DOOR LATCH AND THE DOOR WILL OPEN, BECAUSE THE SAFETY SYSTEM IN PLACE DOES NOT LOCK THE DOOR WHEN IN MOTION. I DID NOTICE THAT WIRES ON THE SLIDING TRACK HARNESS ON THIS SIDE OF THE SLIDING DOOR ARE BROKEN. JUST GOT OFF THE PHONE TALKING TO CHRYSLER AND MENTIONED THE WIRE HARNESS ISSUE WITH THEM, TOLD THEM OF THE SAFETY CONCERN THIS COULD HAVE ON MY AND MANY OTHER FAMILIES OUT THERE THAT OWN THESE VANS. IMAGINE GOING 60MPH OR 70 MPH ON THE HIGHWAY AND THE DOOR OPENS, WELL CHRYSLER DOES NOT SEEM TO CARE ABOUT MY FAMILY OR OTHERS, THEY TOLD ME IT'S OUT OF THE WARRANTY PERIOD, GUESS I'M GOING TO HAVE T FIX IT MYSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319584March 28, 2020
STRUCTURE:BODY
BOTH SLIDING DOORS ARE STUCK IN LOCKED POSITION. CANNOT BE OPENED WITH KEYFOB, MANUALLY, OR WITH THE OVERHEAD BUTTON IN THE CABIN. THE DOORS MAKE A CLICKING NOISE EVEN WHEN THEY TRY TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319298March 26, 2020
SEATS
THE FRONT PASSENGER HEAD REST CAME APART WHILE THE CAR WAS PARKED AT MY CHILDREN'S GRANDPARENT'S HOUSE WITH NO ONE AROUND OR IN IT AND IT WILL NOT GO BACK TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319349March 26, 2020
ENGINE
TL* THE CONTACT OWNS A 2004 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING, THE VEHICLE OVERHEATED WITHOUT WARNING. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT STATED AS PRECAUTION THE VEHICLE WAS STOPPED TO ALLOW THE ENGINE TO COOL DOWN. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR WAS THE MANUFACTURED NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 213,000.*DT CONSUMER STATED AFTER CHANGING THE THERMOSTAT PIECES OF PLASTIC CAME OUT OF THE MOTOR. PROBLEM WITH OVERHEATING HAS OCCURED FOR 4 YEARS. *JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319223March 25, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER SIDE REAR SLIDING DOOR CANNOT BE OPENED MANUALLY OR ELECTRICALLY. THE DOOR WILL NOT UNLOCK ELECTRICALLY OR MANUALLY, SO THE INTERIOR AND EXTERIOR OPENING HANDLES CANNOT BE OPERATED. USING THE KEY FOB OR INTERIOR BUTTONS TO OPEN THE DOOR CAUSE A MESSAGE TO DISPLAY ON THE DASH INFORMATION AREA SAYING "UNLOCK DOOR TO OPERATE." THIS POSES A RISK IF THERE IS AN ACCIDENT AND MY CHILDREN NEED TO EXIT OR BE REMOVED FROM THE VEHICLE, ESPECIALLY IF OTHER DOORS ARE BLOCKED OR DAMAGED DUE TO AN ACCIDENT. THE VEHICLE HAS BEEN STATIONARY. I HAVE NOT TRIED TO OPEN THE DOOR WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318878March 21, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
VEHICLE SEIZED UP AND STALLED DURING DRIVING. PREVIOUS CRANKS BUT WON'T START 1 YEAR MANY TIMES. DID A RELAY BYPASS WIRE TO START VEHICLE. TRANSMISSION PROBLEMS AND NOT ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318647March 18, 2020
ENGINE
ONCE MY VAN LOST ALL POWER WHILE DRIVING ON A STRAIGHT ROAD. HAD TO TOW TO MECHANIC'S SHOP. FOUND NO PROBLEM AFTER TESTING. ONCE MY VAN REFUSED TO CRANK, HAD NO POWER. HAD TO TWO TO MECHANIC'S SHOP AGAIN. BOTH TIMES THE MECHANIC COULDN'T FIND A PROBLEM. EVENTUALLY THE VAN CRANKED AND DROVE AS IT SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318228March 16, 2020
POWER TRAIN
WAS PLANNING TRIP FROM ST. CATHARINES ONTARIO TO TYLER TEXAS AND TOOK VAN IN FOR OIL CHANGE AND 40 POINT "PEACE OF MIND" INSPECTION TO MY LOCAL DEALER WHERE ALWAYS SERVICED. EMPHASIZED I WANTED TO ADDRESS ANY PROBLEMS, IF ANY, BEFORE I STARTED TRIP AND NOT WHILE I WAS TRAVELLING. I WAS WITHIN 30 MILES OF DESTINATION IN TEXAS, WHEN STOPPED AT A INTERSECTION AND TRANSMISSION JUMPED WHEN ACCELERATING AND HEARD A GRINDING NOISE AND PULLED OVER.NO WARNING LIGHTS AT THIS TIME JUST GRINDING NOISE. HAD VEHICLE TOWED TO LOCAL CHRYSLER DEALER. SEE SERVICE INVOICE INCLUDED. TRANSMISSION SERVICE DONE THE NEXT DAY AND WAS GIVEN THE OK. EVERYTHING FINE DURING OUR STAY. ON OUR RETURN TRIP FROM TEXAS TO ONTARIO, NO PROBLEMS UNTIL WE ARRIVED IN COLUMBUS OHIO, 18 HOURS LATER, TO RE-FUEL AND WHEN PULLING AWAY FROM GAS STATION VEHICLE JUMPED, HEARD GRINDING NOISE AGAIN, AND ENGINE YELLOW WARNING LIGHT CAME ON. WE DID NOT DRIVE FURTHER AND HAD VEHICLE TOWED TO LOCAL CHRYSLER DEALER AND DID COMPUTOR SCAN WHICH INDICATED TRANSMISSION PROBLEMS. SEE ENCLOSED SERVICE INVOICE. VEHICLE COULD NOT BE DRIVEN AT THIS TIME. SIX HOURS FROM HOME. DECIDED TO RENT A TRUCK AND CAR DOLLY AND TOWED VAN HOME TO OUR DEALER FOR SECOND OPINION. NEEDS NEW OR REBUILT TRANSMISSION. THIS IS NOT ACCEPTABLE FOR A VEHICLE THAT HAS ONLY APPROXIMATELY 81,000 MILES(OR 135,000 KM), ESPECIALLY SINCE 2015/2016 DODGE GRAND CARAVANS HAD TRANSMISSION RECALLS, BUT NOT VEHICLE WIDE. I AM LOOKING FOR CHRYSLER TO STEP UP AND RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318316March 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 20 MPH AND MAKING A LEFT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED BUT HESITATED WHILE DRIVING. THE CONTACT DROVE THE VEHICLE TO HER RESIDENCE. AN INDEPENDENT MECHANIC WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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