Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11360524September 22, 2020
ELECTRICAL SYSTEM
IN TWO DIFFERENT OCCASIONS THE LOCK ACTUATORS WHAT BAD ON BOTH REAR SLIDING DOORS FOR THE PASSENGERS SIDE AND DRIVERS SIDE. THIS IS A COSTLY PROBLEM TO HAVE AND UNCALLED FOR ON A RELIABLE FORM OF TRANSPORTATION. I HAVE THE UNDERSTANDING BY TALKING TO THE MAINTENANCE MANAGER THAT THIS IS A PROBLEM FOR DODGE MINIVANS. THIS A DANGEROUS SITUATION FOR OWNERS DUE TO THE FACT THAT IN THE EVENT OF AN ACCIDENT YOU WOULD NOT BE ABLE TO GET YOUR LOVE ONES OUT ON TIME. AT THE TIME OF THE ACTUATORS GOING BAD THE PASSENGERS HAD TO GET OUT THROUGH THE OTHER DOOR OR THROUGH THE FRONT EXIT. THIS IS INDEED COSTLY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360551September 22, 2020
UNKNOWN OR OTHER
DRIVER SIDE DOES NOT GET HOT WITH HEATER. PASSENGER SIDE DOES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360564September 22, 2020
STRUCTURE:BODY
BOTH THE LEFT AND RIGHT SIDE SLIDING DOORS OF OUR 2016 DODGE GRAND CARAVAN SXT WILL NOT OPEN BECAUSE OF DEFECTIVE SOLENOID VALVES INSIDE THE DOORS. WE ARE UNABLE TO OPEN THE SLIDING DOORS ELECTRONICALLY (PUSH BUTTONS OR KEY FOBS) OR MANUALLY, DUE TO THE FAILED DOOR ACTUATOR VALVES. AS A RESULT, THE SLIDING DOORS ARE COMPLETELY INOPERABLE AND STUCK IN THE CLOSED POSITION. OCCUPANTS COULD EASILY BE TRAPPED IN AN EMERGENCY SINCE THEY WOULD HAVE TO CLIMB INTO THE FRONT SEAT, OR CRAWL OUT THE REAR HATCH TO EXIT THE VEHICLE. THIS IS A MAJOR SAFETY HAZARD. THE SLIDING DOORS STARTED MAKING A LOUD NOISE WHEN WE USED THE KEY FOB TO LOCK THE DOORS. AFTER A WEEK OR SO, THE LOUD NOISE STOPPED AND THE DOORS WOULD NO LONGER OPERATE. OUR VEHICLE IS PAST THE WARRANTY DATE AND THE DEALER STATES THE REPAIR IS IN EXCESS OF $2,300. WE HAD THE SAME ISSUE WITH OUR 2007 GRAND CARAVAN AS WELL.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360570September 22, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WITHIN 500 MILES OF OWNING THIS BRAND NEW, IT STARTED HAVING TROUBLE STARTING. LONG STORY SHORT, WE WERE TOLD IT WAS A DEFECTIVE FUEL PUMP. FAST FORWARD TO APPROXIMATELY 105,000 MILES IT'S HAVING THE SAME SYMPTOMS BUT WON'T START AT ALL NOW. CHRYSLER HAS ISSUED RECALL V62 FOR DURANGO'S AND CHEROKEE'S WITH THE SAME TIPM AND ENGINE AS A GRAND CARAVAN BUT DIDN'T INCLUDE IT IN THE RECALL. APPROXIMATE COST OF REPAIR IS $1350 AND THE PART IS ON BACK ORDER FOR AT LEAST 3 WEEKS. LEADING ME TO BELIEVE THERE IS A SERIOUS PROBLEM WITH THE PART!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360576September 22, 2020
UNKNOWN OR OTHER
MY 2016 DODGE GRAND CARAVAN SPORT VAN, WHICH HAS SLIGHTLY OVER 50,000 THE BACK DRIVER'S SIDE PASSENGER DOOR JUST STOPPED WORKING. IT WORKED IN THE MORNING. AFTER DRIVING TO THE DESTINATION. BUT THEN IN THE AFTERNOON, IT REFUSED TO OPEN WHEN I WAS HEADED HOME. I HAVE USED THE FOB, MANUALLY FROM THE OUTSIDE AND INSIDE AS WELL AS THE OVERHEAD BUTTON IN THE VAN. IT MAKES NO SOUND AS IF IT IS TRYING TO OPEN. THIS IS A HUGE SAFETY HAZARD SHOULD ANYONE EVER GET STUCK IN THE VAN. DEALERSHIP IS REFUSING TO FIX UNLESS I PAY OUT OF POCKET, DESPITE OTHERS HAVING THE SAME COMPLAINT. AT THE VERY LEAST A RECALL NEEDS TO BE DONE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360221September 21, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS RESTARTED AFTER APPROXIMATELY 15 MINUTES, AND OPERATED AS INTENDED. THE CONTACT HOWEVER DECIDED TO HAVE THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. ANTWERPEN DODGE RAM (5717 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228) WAS CONTACTED AND CONFIRMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360242September 21, 2020
ELECTRICAL SYSTEM
THE WIN MODULE WAS REPLACED UNDER A SAFETY RECALL IN 2017 FOR ABRUPTLY SHUTTING DOWN THE ENGINE WHILE DRIVING. THE MODULE WORKED FINE UNTIL THIS MONTH, THE CAR SUDDENLY DIED TWICE IN THE SPACE OF APPROXIMATELY TWO MILES. I WAS ABLE TO START IT AND IT DID NOT FAIL AGAIN ON THE WAY TO THE DEALERSHIP FOR REPAIRS. THE DEALERSHIP DIAGNOSED THE PROBLEM AS THE WIN MODULE AND REPLACED IT FOR $582. I REQUESTED IT BE COVERED UNDER THE RECALL AND WAS TOLD CHRYSLER WOULD NOT HONOR IT A SECOND TIME. I CONTACTED CHRYSLERS CUSTOMER SERVICE AND WAS TOLD THE RECALL REPLACEMENT PART HAD A 2 YEAR WARRANTY AND THAT THEY WOULD NOT COVER REPLACEMENT. I AM CONCERNED THAT THE ORIGINAL DEFECT IS STILL IN THE MODULE OR THERE IS ANOTHER NEW DEFECT IN THE MODULE. IN ANY EVENT THE PROBLEM OF UNEXPECTED SHUTDOWN OF THE VEHICLE WHILE DRIVING STILL EXISTS. I WOULD HOPE YOU COULD SHOW CHRYSLER THE WISDOM IN FIXING THIS ISSUE AND MAKING THEIR CUSTOMERS WHOLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360332September 21, 2020
UNKNOWN OR OTHER
THE DRIVERS SIDE SLIDING DOOR GETS STUCK IN THE LOCKED POSITION AND WONT UNLOCK SO THE DOOR WILL NOT OPEN ELECTRONICALLY OR MANUALLY.*DT CONSUMER HAS STATED DOOR HAS GOTTEN STUCK ON MULTIPE OCCASIONS, 3 TO 4 TIMES BEFORE IT WOULD OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11360347September 21, 2020
ELECTRICAL SYSTEM
WHEN THE DOORS ARE LOCKED OR UNLOCKED THEY MAKE A BUZZING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355713September 18, 2020
STRUCTURE:BODY
THIS VEHICLE HAD DAMAGE TO THE DRIVER SIDE SLIDING DOOR WHICH LED ME TO BELIEVE THAT THE DOOR WAS OFF TRACK AND NOT WORKING PROPERLY. THIS IS NOT THE FIRST VEHICLE THAT I'VE HAD WITH THIS COMPANY THAT HAS NOT BEEN ROLLED WORTHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11359794September 18, 2020
ELECTRICAL SYSTEM
PASSENGER SLIDING DOOR WILL NOT UNLOCK/LOCK OTHER THAN DOING SO MANUALLY BY MOVING THE LOCK BY HAND. THIS RENDERS THE AUTOMATIC LOCK/UNLOCK BUTTON, KEY FOB AND AUTOMATIC OPENER USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355485September 17, 2020
ELECTRICAL SYSTEM
A BUZZING NOISE OCCURS EVERY TIME I HIT THE LOCK BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355492September 17, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVER SIDE SLIDER DOOR IS LOCKED SHUT AND I CANNOT OPEN IT. I BELIEVE THE ACTUATOR HAS GONE BAD. DODGE NEEDS TO STAND UP AND TAKE RESPONSIBILITY FOR THE REPAIR ON THIS. THERE ARE MANY, MANY COMPLAINTS ON THIS ITEM. THE REPAIR COST IS WAY TOO MUCH CONSIDERING ALL THE COMPLAINTS. STAND UP AND TAKE OWNERSHIP FOR YOUR PRODUCTS. THAT IS THE BEST WAY TO EARN LOYALTY FROM BUYERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355670September 17, 2020
STRUCTURE:BODY
DRIVERS SIDE SLIDING DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE EITHER MANUALLY, BY KEY FOB, OR INSIDE BUTTONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355691September 17, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
ALL THE EMERGENCY LIGHT GOING ON IN THE DASH BOARD, WIPERS WORKING BY THEM SELF, DOORS, RADIO, AC NOT WORKING. TOOK TO THE MECHANIC CENTER THEY CHANGE THE FUSE BOX BUT IT DID NOT SOLVE THE PROBLEM. IS THEIR ANY EXPLANATION TO FIX THIS ISSUE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355310September 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING, WITH THE ABS AND TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO WESTGATE CHRYSLER JEEP DODGE RAM (2695 E MAIN ST, PLAINFIELD, IN 46168), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT DUE TO THE FUEL RELAY BEING INTEGRATED INTO THE TIPM, THE TIPM NEEDED TO BE REPLACED. THE VEHICLE REMAINED AT THE DEALER UNREPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355415September 16, 2020
WHEELS
WHILE TRAVELING ON I-84 IN IDAHO THE TIRE TREAD SEPARATED FROM THE TIRE. THIS WAS THE SECOND TIRE TO FAIL. THE TIRES WERE COOPER CS5 GT 98T SERIAL NUMBER U96V1CW1617
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355076September 15, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT AFTER STOPPING FOR FUEL, THE CONTACT DROVE APPROXIMATELY A MILE AWAY AT 40 MPH, WHEN THE VEHICLE LOSS MOTIVE POWER. THE CONTACT STATED THAT THE VEHICLE SEEMED LIKE IT WAS SHIFTED INTO NEUTRAL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE EVENTUALLY FAILED TO EXCEED 5 MPH. CRYSTAL LAKE CHRYSLER JEEP DODGE RAM (5404 S ILLINOIS RTE 31, CRYSTAL LAKE, IL 60012, (815) 768-2885) WAS CONTACTED AND INFORMED OF THE FAILURE. THE DEALER NOTIFIED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WAS ALSO INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.*DT*DT *TR*DT *TR*DT*JB THE CONSUMER STATED WHEN THE FAIILURE OCCURED THE ENGINE RACED. THE CONSUMER ATTEMPTED THE RESTART THE ENGINE MULTIPLE TIMES BUT THE FAILURE PERSISTED. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL AS IT HAD THE SAME ISSUES DETAILED IN THE RECALL. THE CONSUMER STATED THE VEHICLE HAD THE SAME SALES CODE AND MANUFACTURING DATE AS THE AFFECTED VEHICLES ACCORDING TO THE RECALL NOTICE. THE MANUFACTURER AND DEALER WERE CONTACTED, BOTH SUGGESTED CONTACTING NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355138September 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, WHEN SHE STARTED TO SMELL SOMETHING BURNING INSIDE OF THE CAB OF THE VEHICLE. THE CONTACT STATED SERVICE VEHICLE WARNING LIGHT WAS ILLUMINATED AND THEN THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE IGNITION. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED INDEPENDENT MECHANIC AND WAS INFORMED THE FUSE BOX WAS NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED LOCAL DEALER LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150, (734) 525-5000 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 54,727. *LN *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11355166September 15, 2020
ELECTRICAL SYSTEM
THE SLIDING DOORS MAKE A BUZZING NOISE WHEN I USE THE LOCK / UNLOCK BUTTON ON MY KEY FAB OR DRIVERS DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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