Dodge Durango Complaints

312 consumer complaints on file.

#11662798May 23, 2025
EXTERIOR LIGHTING
Daytime running lights stopped working at 40,000 miles. Only fix would be to get an entirely new headlight.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662377May 21, 2025
UNKNOWN OR OTHER
Vehicle came without any provision for flat tire. I discovered this after purchase. There is no spare tire, there is no tire inflation (fix-a-flat) provision. Contacted dealership and manufacturer and they confirmed that vehicle does not come with any provision for flat tire. Prior years, same vehicle did come with spare tire and jack. Vehicle chassis has spare tire well and is designed to hold and carry spare. Furthermore, manufacturer makes an OEM "spare tire kit" that can be purchased and retrofit by dealership service mechanics at total cost of over $1,500. Manufacturer has refused to furnish me with any solution. I must pay over $1,500 only to drive safely. This is wrong. Please intervene and stop them from taking advantage of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661597May 17, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning and adaption cruise fail on every drive over 20 to 50 miles. This has been occurring since new. Three trips back to dealer have failed to correct. A visit to a second dealer who stated it is a common problem without a current fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660838May 14, 2025
AIR BAGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
A light was coming on and off shortly after my husband and I purchase the vehicle from Landers in covington tn. On 10/24/24 I showed the manger of store AJ. And he advise me to make sure I address this with the service department. Misty was the lady that did my oil change and tire rotation that day. I showed her the picture, she couldn't tell me what it meant, but she started that it was probably a dirty sensor. My husband was involved in a car accident on [XXX]. He left the road way due to a deer striking a light pole. Our biggest concern is when he first hit a driveway culvert the emergency breaking did not engage and after striking the light pole. Not one air bag deploy, which could have resulted in less injuries to him. And this is the 2nd crash this vehicle has been in. The first one is when I struck a deer head on. And again the emergency braking did not engage. And from the body shop that repaired that I quote " the air bags should have deployed since you hit the deer head on" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11658089May 1, 2025
POWER TRAIN
The contact owns a 2021 Dodge Durango. The contact stated while driving at various speeds, the message "Switch to Park and select a Gear" was displayed with an audible alarm. The contact stated that the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657611April 29, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The daytime running light on the drivers side stopped working. Appears to be a very common problem on 2021 durangos. After inspection of the headlight assembly, it appears the DRL are 2 separate strips which makes it highly unlikely that both LED strips failed at the exact same time. This leads me to believe the issue is electrical. I dont want to replace the headlight assembly with an underlying electrical issue and dodge does not want to take responsibilty and investigate further. They want to replace the headlight assembly. This is an ongoing issue with many durangos and it needs to be properly addressed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656657April 24, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Rear brake light got water in it and now the brake light is partially out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655592April 19, 2025
SERVICE BRAKES
Complete brake failure when stopping for a red light. This caused the vehicle to rear end a Jeep stopped at the light. Brake pedal went completely to the floor. This was verified by the investigating State Trooper, who started the Durango and checked the brakes, they went all the way to the floor as indicated in his report.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11654868April 15, 2025
EXTERIOR LIGHTING
The driver's side, daytime running light LED suddenly went off and stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654637April 14, 2025
FUEL/PROPULSION SYSTEM, ENGINE
Car having trouble starting, turns over with a long crank then doesn’t start. Cranks on the second time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654606April 14, 2025
EXTERIOR LIGHTING
Story: This happened to both of my children [XXX] Daughter [XXX] , [XXX] , was reaching into the back of dad’s Dodge Durango to try to get out the groceries She came out of the car, a piece of the tail light that is unnecessarily sharp & protruding , gouged her side and left her bleeding. Now she has a scar from the incident. Car info Lease start [XXX]. Colonial Dodge Hudson. 2023 Dodge Durango Citadel trim Same thing happened to my son [XXX] on [XXX] -he was [XXX] , turning [XXX] During school time, [XXX] was also reaching into dad’s trunk to try to get the groceries out and cut his arm. His arm was bleeding a lot, but I thought it was just a weird mistake. I didn’t think much of it at the time but he currently has a scar from the incident. When it happened again this summer with my daughter, I knew that there is a problem with the design of the car. Can you help? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11654374April 13, 2025
STRUCTURE:BODY
Rear spoiler flew off on highway as I was on my way to my son‘s [XXX] birthday party with a vehicle full of children. This is a major concern because it could have endanger the people in the vehicle as well as the people outside of the vehicle on the highway. This was a disaster. No one was hurt, but I have full intentions on contacting my attorney. After research there was a recall for 2021 through 2023 on spoilers for the Dodge Durango possibly not being intact and could potentially fly off. I purchased this vehicle with less than 500 miles on it at the end of 2023 December to be exact I was never notified of a recall and after a year and a half later, it happened to me. What should I do and how should I proceed? I have pictures and videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652582April 3, 2025
STEERING
The contact owns a 2021 Dodge Durango. The contact stated while driving 50 MPH, the vehicle started to pull to the left, and the steering wheel became difficult to turn. There were no warning lights illuminated. The contact felt a vibration in the steering wheel, and the vehicle pulling to the left or the right while driving downhill or on the highway. The vehicle was driven to the residence. The vehicle was then taken to a dealer where it was diagnosed with wheel alignment and steering wheel failure. The wheels were aligned, and the steering wheel was adjusted; however, the failure recurred two more times. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,854.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651540March 29, 2025
ENGINE
Vehicle cranking but not starting until after turning off car and then starting it again. Happens after short trips and I go to start my car again after 1-2 hrs
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11651200March 27, 2025
EXTERIOR LIGHTING
DRL’s stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650816March 26, 2025
FUEL/PROPULSION SYSTEM
Fuel System- Had the Durango 1 month spent 50k. At least 50% of the vehicle attempted starts fail. The second attempt the vehicle starts every time. Started researching this, this is very common on the newer Durango's as well as the older ones. I have a huge fear of being stranded and the cost associated with that. I had it looked at the dealer I bought it from and they could not replicate the problem, however when I got into leave it did it the first try. Here's a forum link with supportive material that should support this NEEDS to be a recall. There's tons of online discussions on people experiencing this. See Below [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650647March 25, 2025
WHEELS
Chrysler Dodge Jeep Ram of Willoughby, Ohio. I traded in my 2022 Ram 1500 V8 HEMI Midnight Edition, which was in mint condition with only 8,800 miles, because I needed a vehicle with more space after the birth of my child. I chose a Dodge Durango GT Premium, effectively trading down, and I expected not to come out of pocket for anything. While I was willing to cover the taxes, I did not expect any further expenses—especially not for basic safety or cosmetic issues. Right after leaving the lot, I noticed that all four tires on the Durango were severely worn, and one had a deep cut, making it a legitimate safety hazard that could result in a blowout. I immediately returned and showed the salesman, who refused to replace the tire, even the damaged one, instead offering new tires at what they claimed was “dealer cost”—$271 per tire. However, I quickly found the exact same tires available from major retailers like Walmart and Amazon for $198–$226, proving that the dealership was not being transparent about their pricing. In addition to the tire issue, I also noticed numerous paint chips all over the front end of the Durango while I was still at the dealership. At first glance, I assumed they were just dead bugs. It wasn’t until I took a closer look that I realized the paint was chipped in many spots. Rather than offering to fix it or even acknowledge the issue, I had to ask for a paint chip marker myself. They never offered to repaint the area or do anything beyond handing me the pen. This is a vehicle I had just agreed to purchase, and this level of poor presentation and lack of attention to detail is unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650387March 25, 2025
ELECTRICAL SYSTEM, ENGINE
I have been having issues with the start button, the engine cranking but not turning over. It will crank for 30 seconds, not start, all the lights come on and usually on the second attempt the car will start. Also I have powered off the radio while driving for a second, then the screen will not turn back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649967March 23, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While driving on the highway, the engine overheating light came on, the car seemed to be losing power, and I pulled over and was then towed to the dealership. My safety was put at risk as I could have been hit as the car was slowing down in fast traffic; it also was extremely cold (about 5 degrees F) while I waited for the tow truck. The tow truck driver noted that I had lost coolant fluid due to a large puddle beneath the car. The dealership reported that the aluminum coolant line had rubbed against the transmission cooler and had broken through, causing a loss of fluid. The dealership replaced the coolant line and also stated that they cut an extra piece of aluminum and wrapped it around the coolant line to reinforce that line and stop it from rubbing through by rubbing against the transmission cooler. I stated that this seemed like a design defect but the dealership responded that these things just happen. I note that there appears to be a similar recall in 2022 Durango Hellcats for the coolant line being subjected to abrasion from rubbing on the serpentine belt. The dealership did not return the parts to me; I do not know whether they provided them to the manufacturer for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649753March 21, 2025
EXTERIOR LIGHTING
DRL on left side does not work. After looking online it looks as if this is a common issue and most likely 2021 models are no longer working. It is safety hazard due to it being a light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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