Dodge Durango Complaints

312 consumer complaints on file.

#11649643March 21, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
From manufacturing dodge put a clamp on a rubber hose that goes to the transmission heater. That clamped rubbed a hole into the metal antifreeze line above it. My car started over heating on a busy road. Luckily I was able to pull off without being hit. Dodge doesn’t wanna do anything about it but it’s a known issue for the Durango’s. But dodge won’t recall the issue. Instead their wanting to charge people anywhere from 2k up to 6k depending what state you live it. The issue is known to occur around 50k miles to around 65k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649281March 19, 2025
EXTERIOR LIGHTING
the part number is not listed specifically on extended warranty and my car doesn’t have bulbs so the whole headlight assembly has to be replaced and dealer won’t input it as concealed headlight module keep using part number and this is 2nd time having issue. the first time it was covered under warranty and now they don’t want to and it was same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648093March 13, 2025
EXTERIOR LIGHTING
The driver side headlight fixture has gotten moisture into it. This has caused the "racetrack" LED daylight running light around the headlight to fail. After doing research, this is a common issue amount 2021 and up Dodge Durangos. At this time, there is also a class action lawsuit for the rear LED lighting using probably the same design that is also failing. The fix is replacing the headlight housing which is approximately $1,500+ for part and repair. Yes, this can be inspected upon request. The safety risk is that only one of the daylight running lights works so visibility will be poor for other drivers. My inspection mechanic noticed this issue and described it being the moisture in the headlight to be the most direct cause of the malfunction. There were no warnings that the equipment was failing. It would be on one day then off the next and then it stopped working completely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647838March 12, 2025
ENGINE
Driving in traffic when suddenly a large volume of smoke was pouring out from my vehicle obscuring the view of everyone behind me. Pulled over and shut down, found coolant all over engine bay and had vehicle towed to dealership. Dealership replaced hose assembly under warranty but was without vehicle for 6 weeks waiting on the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647623March 11, 2025
ENGINE
On [XXX] my Durango started leaking coolant and steaming while I was driving. The steam was rising through the openings in the hood and was getting on the windshield. The coolant was pouring on the ground. I had to stop the car to prevent it from overheating. I had the vehicle towed to the dealer and they told me a coolant hose had broken at the rear of the engine. I did some research on this specific leak. I have a friend with the same year and model/trim as my Durango who also had the same exact problem just past 30K miles. When I looked online, I can find many instances of this same failure. Here's one example that includes some excellent photos of the issue: [XXX] The Dodge PN for this failed component is: 55038042AJ. This part is common for 2011-2025 Durangos and is on at least the 6th engineering revision as evidence by is cross compatibility with 55038042AE, 55038042AF, 55038042AG, 55038042AH, 55038042AI. This issue is systemic and dangerous. The engine can lose all coolant and overheat without warning. It spills coolant on the roadway creating a hazardous condition and the driver's view can be obstructed by the coolant on the windshield and in the air. There was no advance warning of this failure and I don't expect this sort of failure when a vehicle is so new and well maintained. The dealer fixed my vehicle at a cost of over $1700 for this repair which was just barely past the manufacturer's warranty term for the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647458March 10, 2025
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Racetrack taillight got water inside of it. Full Rear taillight is now not functioning and I have no brake lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646263March 4, 2025
EXTERIOR LIGHTING
The racetrack tail LED lights burn out and fail. It is a safety concern because of visibility and since they are vulnerable to water damage from rain or car washes, the light assembly can get corroded and burn out other electrical components. This leads to failure of backup lights, license plate lights, and rearview backup camera. The problem has been reproduced thousands of times as is evident by all the Durango's on the road exhibiting the same burned out tail lights. There is no warning or message, etc. prior to failure. The cost to repair is an outrageous $2000 (parts & labor) at minimum.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645289February 27, 2025
ELECTRICAL SYSTEM
Daytime running light out on driver side. I researched this on internet and just about every Dodge Durango owner is experiencing same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644985February 26, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Car shut off while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642491February 13, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
On [XXX] I drove my new Dodge Durango to Sam's club Marion Illinois. I picked up prescription and attempted to start the vehicle. The vehicle had 800 miles on it. The vehicle would do nothing but click and would not start. The vehicle is equipped with the assist button and I engaged it. The vehicle was sending off codes of transmission codes, air bags need service, and vehicle was not in park. The representative in my conversation went dead as did all communication between vehicle and android auto. I thank goodness was at [XXX] because I was stranded. The manager Aaron attempted to jump start vehicle no success. As this was happening a Marion police officer was dispatched to find me because the vehicle apparently thought I was in a crash. The vehicle was now rendered helpless. I called and couldn't get ahold of my dealership (who was less than a half mile away). My wife managed to get ahold of another dealership who stated they could dispatch a tow truck and I would have to cover the cost. Aaron stated that we could try a new battery (after placing a tester on the battery which revealed 11.6 volts and a capacity of 600cca. The new battery was replaced and just like that the vehicle resumed normal operation. I had to purchase a battery and it was 218.87. The vehicles battery is under the front passengers seat, it is what I would consider a hidden compartment. The core charge was waived so I could take it to the dealership on [XXX] to find the problem. The vehicle was placed on the computer to find out the issues were all from low voltage. I am very blessed that the Marion police officers body camera was activated the entire time. As did [XXX] on the lot. I can't express enough how unsafe this situation is. The vehicle was stranded as I was and would not move. The vehicle is all wheel drive and doesn't seem to have a override that will let you move it without a battery that is functional. Dodge refused to reimbursement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640143February 1, 2025
ELECTRICAL SYSTEM
I attempted to pull off from sitting @ a red light & the System Electronic Stability Control along with shift selector illuminated. At that time it causes this vehicle to not move. Transmission light came on as well & everything is blinking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638344January 24, 2025
SERVICE BRAKES
Vehicle fitted with optional high-performance Brembo brakes as part of the tow-n-go package. Front calipers are seized at just over 40k miles. Passenger side pads worn 1/4" more than drivers side. Luckily did not cause an accident however this seems to be a very common problem with these brakes if you google it, many similar reports. Vehicle barely 4 years old. $5k+ repair bill at a Dodge dealer for new calipers, discs and pads and Dodge won't cover it under (now expired) warranty even though the uneven pad wear was missed at last service (so much for safety inspection).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637252January 21, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Vehicle was parked/backed in on a right slope. Crunk the vehicle and it instantly started rolling and we couldn’t get it to stop. My safety and others safety was at risk because the vehicle could’ve hit anyone walking in the parking lot, incoming vehicle or easily hit the building where people live. The state highway patrol did come out and have a look at the vehicle. There were not any warning lights on at all.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11636274January 16, 2025
EXTERIOR LIGHTING
The day time running light on the driver's side has gone out. Being a lighting issue, this affects visibility of the vehicle and therefore is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634464January 6, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634385January 6, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 40 MPH, the infotainment system was independently switching devices on and off. The contact stated that he had observed that the message "Box Error Disconnecting - Take Vehicle to an Authorized Dealer" was displayed intermittently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that system software needed to be updated. The vehicle was repaired. The contact stated that the failure reoccurred. The contact stated that the vehicle had been taken back to the same dealer several times for the failure where the vehicle system was switching on and off or shutting down other systems. The contact was advised that if he was using the navigation system during his trip the system was shutting down. The same failure occurred when the heat was engaged and was switched to AC. The contact stated that the same failure was occurring while using the defrost system and was switching to AC. The contact stated that after each appointment with the dealer ,he was advised that the vehicle was repaired; however, the failures reoccurred. The manufacturer was informed of the failure. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634094January 4, 2025
FUEL/PROPULSION SYSTEM, ENGINE
Vehicle has a long crank time. Vehicle will not start after approximately 10 seconds. The vehicle will start on the second try. There is a strong smell of fuel after that. I have taken the vehicle in multiple times with the dealership saying nothing is wrong or they can’t duplicate the problem. I have showed the dealership videos of it happening and feel that they are not taking it seriously. The problem is getting worse and I fear that one day either I will be stranded or the vehicle will shut off while I’m am driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633289December 31, 2024
FUEL/PROPULSION SYSTEM
Fuel pump failure. Engine has a slow start and shuts off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631696December 19, 2024
EXTERIOR LIGHTING
The drivers side daytime running light led failed at approximately 56,000 miles and less than 4 years. The dealer (Dover Dodge) has informed me that the LED can’t simply be replaced , but the entire headlight has to be replaced for $1,400 dollars including labor. This component is not supposed to fail so early. It is unreasonable and premature for a component like this to fail and the only recourse is to replace the entire headlight assembly. I believe this is a design flaw that Dodge should recall or at the minimum extend the warranty on. It is not safe that my daytime running light will remain off on the drivers side. This condition will certainly lower my visible presence on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630544December 13, 2024
EXTERIOR LIGHTING
Driver's side daytime running light (part of the headlight) stopped working. Internet search indicates this is a common problem. Vehicle & part are available for inspection upon request. I have not brought this issue to the dealer yet. I only noticed it when someone else was driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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