Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11265526October 2, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY WITH 2 SMALL KIDS IN THE CAR AND A SEMI RIGHT BEHIND ME WHEN MY VAN COMPLETELY SHUT OFF NOTHING WAS WORKING. AFTER WHAT SEEMED LIKE AN ETERNITY ALL THE POWER WAS RESTORED AND I WAS ABLE TO DRIVE TO OFF RAMP AND STOP. THERE WAS NO WARNING AND NO LIGHTS SHOWING A PROBLEM. VAN IS CURRENTLY INTHE SHOP DIAGNOSTIC TEST SHOWED NO ERROR CODE. ME AND MY KIDS COULD HAVE BEEN KILLED ALONG WITH OTHERS AS I HAD NO CONTROL. CURRENTLY AWAITING REPORTS FROM MECHANICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265567October 2, 2019
ENGINE, POWER TRAIN, WHEELS
WHILE DRIVING MY CAR WILL SEEM LIKE IT PUSHES BACK AS IF THE SHIFTING GEAR IS HOLD BACK. NOW IT STARTED SHAKING TO AS I SPED UP ON THE INTERSTATE TO THE POINT WERE I COULD NOT PUT MY FOOT ON THE GAS. THE SHAKING LAST ABOUT 5 MINUTES AND CHECK ENGINE LIGHT IS ON. IT ALSO DID NOT WANT TO START RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265794October 2, 2019
AIR BAGS
AIR BAG"ON" LIGHT STAYS ON ALL THE TIME WHEN STARTED UP,RUNNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265405October 1, 2019
POWER TRAIN
I HAVE ABOUT 71000 MILES AND MY CAR WHEN PUSHING ON THE GAS REVVED UP THE RPM'S AND WOULD NOT MOVE FORWARD. MY MECHANIC SAID MY TRANSMISSION FLUID PUMP IS BAD. THERE IS A RECALL FOR THIS EXACT ISSUE FOR 2016 CHRYSLER TOWN AND COUNTRY VANS MANUFACTURED WHEN MINE WAS HOWEVER MY VIN IS NOT INCLUDED IN THE RECALL. CHRYSLER SHOULD DO THE RIGHT THING AND INCLUDE ALL THOSE AFFECTED WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265420October 1, 2019
STRUCTURE:BODY
BOTH REAR POWER DOOR LOCKS FAILED. THE PASSENGER SIDE POWER LOCK FAILED TO FUNCTION ABOUT 6 MONTHS AGO, BUT COULD BE OPERATED MANUALLY, AND THE DOOR COULD BE OPENED AND CLOSED SAFELY. ON THE MORNING OF AUGUST 5, 2019 WE ATTEMPTED TO OPEN THE DRIVER SIDE REAR DOOR TO LOAD ITEMS FOR DEPARTURE. THE LOCK WAS JAMMED IN LOCK POSITION, AND COULD NOT BE OPENED MANUALLY. THE DOOR WAS JAMMED CLOSED AND TOTALLY INOPERABLE. THE DOOR HAD BEEN FULLY FUNCTIONAL THE PREVIOUS DAY. THE DISCOVERY WAS MADE WHILE THE VEHICLE WAS PARKED IN OUR GARAGE. WE HAD TO WAIT 3 DAYS FOR A SERVICE APPOINTMENT AT OUR LOCAL DEALER. THEY HAD THE VEHICLE FOR 2-1/2 DAYS BEFORE COMPLETING REPAIRS. BOTH LOCK ACTUATORS WERE REPLACED. THE INABILITY TO OPEN THE SIDE DOOR CREATED A HAZARDOUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265432October 1, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 TO 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE CONTACT WAS ABLE TO RESTART THE ENGINE. THE CONTACT ALSO STATED THAT THE ENGINE COMPUTER FAILED, WHICH CAUSED THE TRANSMISSION TO DOWNSHIFT. THE ENGINE COMPUTER FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT ALSO STATED THAT THE ALTERNATOR, BATTERY, AND PSC AND ASD RELAYS WERE REPLACED BY THE CONTACT AND AN INDEPENDENT MECHANIC; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259082September 30, 2019
UNKNOWN OR OTHER
WHEN UNLOCKING THE DOORS, THERE IS A LOUD BUZZ THAT HAPPENS EVERY TIME. CURRENTLY THE DOOR STILL LOCKS/UNLOCKS, BUT UPON FURTHER RESEARCH THIS IS A VERY WIDESPREAD ISSUE AND COULD RESULT IN THE DOOR NOT LOCKING/UNLOCKING AND THE DOOR LOCK ACTUATOR NEEDING TO BE REPLACED. IT IS COMMON FOR THIS TO HAPPEN ON THE 2016 MODEL YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265256September 30, 2019
SERVICE BRAKES
SOME TYPE OF RUMBLING NOISE AND FEELING AT DRIVER SIDE WHEEL. ROTOR SCORED ON FRONT DRIVER SIDE, BUT SMOOTH ON FRONT PASSENGER SIDE. WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258817September 29, 2019
ELECTRICAL SYSTEM, ENGINE
LAST NIGHT OUR VAN JUST SHUT DOWN DRIVING DOWN THE ROAD SO I HAD NO POWER STEERING OR BRAKES. LOOKING INTO THE PROBLEM ON THE INTERNET I DISCOVER THAT THIS IS A COMMON PROBLEM WITH THE TOWN AND COUNTRY. AND THIS ISN'T THE FIRST TIME THIS HAS HAPPENED TO US. IT ALWAYS HAPPENS IN MOTION. THIS IS PROBABLY THE THIRD OR FOURTH TIME IT HAS HAPPENED. CHECKED THE VIN FOR ANY RECALLS AND HAD NO RECALLS COME UP. NOW I'M FURIOUS THAT CHRYSLER DOES NOT WANT HELP ANYONE WITH THE PROBLEM. THIS IS MY WIFE'S MAIN VEHICLE AND HAULS OUR 3 KIDS IN IT. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS KILLED. I HAVE OWNED SEVERAL CHRYSLER VEHICLES OVER THE YEARS. I FINANCIALLY CAN'T GO BUY ANOTHER BRAND OF VEHICLE AT THE DROP OF A HAT, BUT I WILL GET RID OF THIS PROBLEM AS SOON AS I CAN AND GO OUT OF MY WAY TO DISCOURAGE ANYONE FROM BUYING CHRYSLER. I DON'T CARE IF THEY GO OUT OF BUSINESS. OBVIOUSLY THE PEOPLE AT CHRYSLER DON'T DRIVE THEIR OWN PRODUCT OR THIS WOULDN'T BE AN ISSUE ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258848September 29, 2019
SEATS
THE ACTIVE HEADREST ON THE FRONT PASSENGER SEAT DEPLOYED STRIKING MY 14 YEAR OLD DAUGHTER IN THE HEAD WHILE DRIVING AND NO ACCIDENT OCCURRING. UPON INSPECTION, THE SYSTEM DID NOT DEPLOY DUE THE MECHANISM RELEASING THE PIN BUT RATHER THE PLASTIC THAT IS SUPPOSED HOLD THE PIN FAILED RESULTING IN DEPLOYMENT. THERE IS NO WAY TO RESET THE HEADREST BECAUSE IT IS BROKEN. I HAVE SERIOUS SAFETY CONCERNS WITH THE DRIVER SIDE POTENTIALLY FAILING AND DEPLOYING IN A SIMILAR MANNER. THE DRIVER COULD BE STRUCK IN THE HEAD CAUSING INJURY OR ACCIDENT. REPLACING BOTH HEADRESTS WOULD BE A SIGNIFICANT COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258874September 29, 2019
ELECTRICAL SYSTEM
THE CAR ONLY MAKES ONE CLICK OR SOMETIMES NOTHING WHEN YOU TRY TO START IT AND AFTER SEVERAL ATTEMPTS IT WILL START RIGHT UP , SOMETIMES IT WILL START WITH NO PROBLEM AT ALL ,BATTERY AND STARTER HAVE BEEN REPLACED TO NO AVAIL ! THIS HAS BEEN GOING ON FOR OVER A YEAR , SOMETIMES A COUPLE OF WEEKS WILL GO BY WITH NO ISSUE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258686September 28, 2019
ENGINE
MISFIRE CYLINDER #6. CODE 306 . WHILE IN IDLE. COIL AND SPARKS REPLACED MISFIRE CONTINUED. INJECTORS CHECKED, LEAK TEST DONE, AND COMPRESSION GOOD ON ALL CYLINDERS BUT PROBLEM PERSISTS. THERE HAS BEEN A RECALL FOR SAME ISSUE ON 2011 THROUGH 2013 MODELS. BUT NOT 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258623September 27, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED OUTSIDE OF THE GARAGE, IT FAILED TO START WHEN THE KEY WAS TURNED IN THE IGNITION. THE CONTACT WAS ABLE TO START THE IGNITION WITHIN FIVE MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CHANGED THE BATTERY AND TOOK THE VEHICLE TO SAM LEMAN CHRYSLER JEEP DODGE RAM BLOOMINGTON (LOCATED AT 1602 COMMERCE PKWY, BLOOMINGTON, IL 61704, (309) 316-0591) . THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258394September 26, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 50-70 MPH, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER 20 MINUTES AND WAS ABLE TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AUTOWORLD DODGE CHRYSLER JEEP RAM (1370 AUTO CENTER DR, PETALUMA, CA 94952, (707) 762-2712) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257983September 25, 2019
SEATS
WHILE GETTING OUT OF OUR VAN, THE PASSENGER SIDE ACTIVE HEAD RESTRAINT DEPLOYED. AFTER SEARCHING ONLINE, IT APPEARS THAT THIS IS AN ONGOING ISSUE WITH THE VEHICLE. FORTUNATELY, NO ONE WAS HURT BUT COULD HAVE EASILY BEEN WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258145September 25, 2019
ENGINE
MY VAN WITHOUT WARNING STARTED RUNNING ROUGHT IN DRIVE, SHAKING, ENGINE LIGHT CAME ON BLINKING FAST TOOK IT TO MECHANIC. IT SHOWS ALL CYCLINDERS HAVE SEVERE MISFIRING ISSUES. THEY CAN NOT FIGURE OUT WHY AND TOLD ME TO TAKE TO CHRYSLER DEALERSHIP. THIS VAN RUNS CRAPPY HAS NO POWER TO GET TO DEALERSHIP. I WAS ON A CITY STREET TRYING TO DRIVE 20 MILES AN HOUR IT WOULD NOT HARDLY MOVE. I TURNED AROUND AND TOOK IT HOME IT WAS FINE UP UNTIL THIS HAPPENED. THIS COULD HAVE BEEN SOMETHING VERY DANGEROUS IF I WAS ON A HIGHWAY IN HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257316September 23, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ALL SORTS OF ELECTRICAL ISSUES. PASSENGER SIDE REAR DOOR SLIDES OPEN RANDOMLY WHEN STARTING CAR OR UNLOCKING DOORS. TAILGATE OPENS RANDOMLY THE SAME WAY. TAILGATE HAS OPENED WHEN CAR WAS PUT IN REVERSE TO BACK UP. PASSENGER REAR DOOR NO LONGER LOCKS. IF CAR IS LOCKED AND ALARM ENABLED, THAT DOOR WILL STILL OPEN AND ALARM GOES OFF. FUEL PUMP COMES ON WHEN CAR IS TURNED OFF, DRAINING BATTERY AND DAMAGING FUEL PUMP. FUEL PUMP SHUT OFF WHILE DRIVING DOWN ROAD, AND ALSO WHILE SITTING AT RED LIGHT, CAUSING CAR TO TURN OFF. REPLACED OIL SENSORS, FUEL PUMP, CRANKSHAFT SENSOR; HAD HOUSE OF VOLTAGE AND CIRCUIT TESTS DONE ON VEHICLE TRYING TO DETERMINE ROOT OF ELECTRICAL PROBLEMS. AFTER 9 MONTHS OF TRYING TO FIGURE OUT WHAT IS WRONG WITH VEHICLE AND POURING MONEY INTO IT, FINALLY DISCOVERED THAT FAULTY FUEL RELAYS IN TIPM WERE COMMON IN DODGE FROM 2011-2013. SOME MODELS WERE ISSUED A RECALL, BUT NOT THE CHRYSLER TOWN AND COUNTRY. REPAIRING TIPMS IS PRICEY. FUEL PUMP ISSUE IS NOW SOLVED BUT ALL OTHER ELECTRICAL ISSUES REMAIN WITH DOORS AND TAILGATE. HEATER HAS ALSO RANDOMLY TURNED ON. REAR AC/HEAT HAS COME ON WHILE DRIVING DOWN ROAD EVEN THOUGH REAR SYSTEM WAS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257369September 23, 2019
POWER TRAIN
IT WON'T SHIFT FROM 1ST GEAR INTO 2ND GEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257196September 22, 2019
SERVICE BRAKES, ENGINE
ON ONE OF OUR LAST VISITS ON JUNE 12, 2019, I TOOK MY VEHICLE IN BECAUSE IT WAS MAKING AN AWFUL WHINING NOISE AND JOLTING WHEN ACCELERATED AND WHEN I WOULD BRAKE IT WOULD SHAKE. UPON INSPECTION THE DEALER INFORMED US THAT THE WHINING AND JOLTING WAS DUE TO THE TRANSMISSION FAILING AND NEEDED REPLACING THROUGH WARRANTY. THEY ALSO TOLD US MY AUTOMOBILE WAS SHAKING WHEN BRAKING BECAUSE IT NEEDED NEW BRAKES, WHICH WERE NOT COVERED BY WARRANTY. I DECLINED THE REPLACEMENT SERVICE FOR THE BRAKES DUE TO THEIR EXCESSIVE FEES UPWARD OF $800. WE PICKED UP OUR VEHICLE ON JUNE 25, 2019, AFTER THE TRANSMISSION ISSUE WAS ADDRESSED. WE THEN VISITED AN AUTO BRAKE VENDOR AND THEY INFORMED US OUR BRAKES WERE STILL GOOD AND DIDN'T NEED REPLACING, NOT WHAT THE DEALER TOLD US. SO WE DROVE OUR CAR FOR 2 MONTHS WITH AN UNKNOWN SHAKING WHEN BRAKING. COME AUGUST WE BEGIN TO NOTICE THE VEHICLE JOLTING A BIT AGAIN WHEN ACCELERATING. ON AUGUST 28, 2019, WHILE DRIVING THE VEHICLE WITH MY 4 KIDS IN IT AFTER SCHOOL, THE BRAKES GAVE OUT IT; TOOK ME PRESSING THE PEDAL TO THE BOTTOM TO FINALLY GET THE CAR TO STOP, NEARLY MISSING THE CAR IN FRONT OF US. I PULLED OVER IMMEDIATELY AND CALLED THE DEALER BECAUSE I KNEW THIS WAS NOT A SIMPLE BRAKE PAD ISSUE. THE DEALER TOLD ME TO TAKE THE CAR TO THEM IMMEDIATELY. WHEN I ARRIVED THE SERVICE ATTENDANT INFORMED US THAT THE VEHICLE NEEDED TO BE INSPECTED WHICH WOULD PROBABLY NOT BE UNTIL THE FOLLOWING DAY SINCE IT WAS LATER IN THE AFTERNOON. THE FOLLOWING DAY I WAS INFORMED BY THE DEALER THAT THE VEHICLES BRAKE BOOSTER HAD FAILED AND THAT THE TRANSMISSION AND ENGINE HEAD BOLTS WERE BROKEN. HOW IS IT THAT THE TRANSMISSION HEAD BOLTS WERE BROKEN WHEN THEY HAD JUST RECONSTRUCTED IT 2 MONTHS PRIOR AND WHY WAS THE BRAKING ISSUE NOT CORRECTLY DIAGNOSED DURING THAT SAME JUNE VISIT INSTEAD OF TRYING TO SELL ME OVERPRICED BRAKES AND PUTTING MY FAMILY IN DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257147September 21, 2019
SEATS
I WAS GETTING IN MY CAR IN THE GARAGE OF MY HOME WHEN MY ACTIVE HEADREST DEPLOYED. I WASN'T INJURED BUT I WAS CERTAINLY STARTLED AND NOW AM UNSURE WHAT TO DO. THE HEADREST CANNOT BE RESET; THERE ARE BROKEN PIECES WHICH HAVE FALLEN DOWN INSIDE THE PLASTIC CASING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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