Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11298434January 10, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN INSERTING THE KEY IN THE IGNITION SWITCH, THEY KEY WOULD NOT PROPERLY TURN CAUSING MULTIPLE ATTEMPTS UNTIL THE VEHICLE WAS ABLE TO START. LIVONIA CHRYSLER JEEP LOCATED AT 30777 PLYMOUTH RD, LIVONIA, MI 48150; PHONE NUMBER: (734) 525-5000, WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED TO HAVE THE VEHICLE TAKEN IN TO HAVE A DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298060January 9, 2020
ELECTRICAL SYSTEM, STEERING
MY CAR IS JUST SHUTTING OFF WHILE GOING 60MPH ON THE HIGHWAY. JUST SHUTS OFF WHILE IN PARK, REMOTE START, DRIVING. WILL DO IT AT 20MPH, WILL DO IT AT 60MPH. ONCE IT SHUTS OFF, I LOOSE POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298237January 9, 2020
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO POAGE CHRYSLER DODGE JEEP RAM FIAT (900 CLINIC RD, HANNIBAL, MO 63401, (573)221-7313) ON SEVERAL OCCASIONS TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OXYGEN SENSORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297945January 8, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED AN UNKNOWN MANUFACTURER RECALL RELATED TO THE AIR BAGS. THE VEHICLE WAS TAKEN TO MARINA AUTO GROUP LOCATED AT 765 RIDGE RD 943 RIDGE RD, WEBSTER, NY 14580, (866)681-0102, FOR CONFIRMATION OF THE RECALL. THE CONTACT STATED THAT THE RECALL NOTICE WAS PROVIDED TO THE MECHANIC. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND REMAINED ILLUMINATED. THE SAME DEALER WAS CONTACTED AND THE CONTACT WAS AGAIN INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297829January 7, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WHILE IN MOTION ON A FREEWAY AT FREEWAY SPEEDS MY VAN JUST STALLED. THE TRACTION CONTROL LIGHT CAME ON FIRST AND THEN IT JUST STALLED. LUCKILY I WAS ABLE TO PULL OVER SAFELY. I CALLED FOR A TOW BECAUSE THE VAN WOULD NOT START AFTER THAT, IT JUST KEPT CRANKING AND WOULD NOT TURN OVER. THE REPAIR SHOP WAS ABLE TO START IT THE NEXT DAY AND SAW A CODE P061C. WHICH MEANS IT WOULD BE 5 DIFFERENT PROBLEMS. THEY ARE KEEPING IT TO DRIVE IT AND HOPEFULLY GET IT TO STALL AGAIN. THIS IS A MAJOR SAFETY ISSUE, WHAT IF MY KIDS WITH WITH ME AND WE CRASHED. HOW MANY COMPLAINTS WILL THERE BE BEFORE SOMEONE STEPS IN TO FIX THIS PROBLEM. THERE HAVE NUMEROUS COMPLAINTS FOR THIS SAME ISSUE. HOPEFULLY SOMETHING IS DONE BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297368January 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE GOING THROUGH A DRIVE THRU LANE, THE VEHICLE STALLED. THE CONTACT WAS CONCERNED THAT THE FAILURE MIGHT BE CAUSED BY THE TRANSMISSION. THE CONTACT STATED THAT THE RPMS REVVED UP; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TOWED TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (877) 677-5782) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297484January 6, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE GEAR SHIFT LEVER WAS PLACED IN THE PARK POSITION. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED AS INTENDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297281January 5, 2020
ENGINE
OIL FILTER HOUSING / OIL FILTER ADAPTER - OIL LEAK OIL LEAKS ONTO ENGINE DUE TO FAULTY DESIGN ON ALL 2011 - 2014 TOWN & COUNTRY MODELS. THE ONLY FIX IS REPLACEMENT OF THE ADAPTER HOUSING WHICH IS 4 HOURS LABOR AND ROUGHLY $150 PART FROM DEALER. DEALER WANTS OVER $700 AND CLAIMS THEY DO TWO OF THESE PER DAY. THIS PENSTAR 3.6L ENGINE IS USED ON ALL TOWN & COUNTRY, JEEP GRAND CHEROKEE, AND RAM 1500S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297142January 4, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE STARTED HAVING PROBLEMS WITH THE DRIVERS SIDE HEAT NOT WANTING TO WARM UP WHILE THE PASSENGER SIDE STILL GETS HOT. AFTER A WHILE OF LETTING THE HEAT RUN ON DEFROST YOU CAN TURN THE HEAT TO THE VENTS AND THE DRIVERS SIDE WILL BE LUKE WARM WHILE THE PASSENGER IS STILL HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297019January 3, 2020
POWER TRAIN, SUSPENSION
FRONT PUMP IN TRANSMISSION FAILED. VAN WILL NOT DRIVE.ALSO HAVE KEEP REPLACING SWAY BAR END LINKS, FOR YEARS SINCE NEW. HAD TO REPLACE REAR WHEEL HUBS DUE TO BEARING FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296700January 2, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WHILE DRIVING VAN SHUT DOWN. ALL ELECTORAL WORKED BUT NO BRAKES OR POWER STEERING. LIKE THE KEY. WAS IN ACC NOT ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296725January 2, 2020
AIR BAGS, SEATS
THE DRIVER SIDE HEADREST'S AIRBAG DEPLOYED WITHOUT ANY PARTICULAR REASON. THE VAN WAS PARKED IN THE DRIVEWAY, AND MY WIFE WAS TAKING OUT HER BAG FROM THE PASSENGER SECTION WHEN SUDDENLY THE HEADREST DEPLOYED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292581January 2, 2020
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE VEHICLE SEIZED. THERE WAS NO WARNING INDICATOR ILLUMINATED. IN ADDITION, ALL THE DOORS LOCKED ON THEIR OWN. THE CONTACT WAS ABLE TO RESTART THE IGNITION AND DRIVE TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP RAM (LOCATED AT 2875 MALL HILL DR, LAKELAND, FL 33810, (863) 687-2501), BUT THEY WERE UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ASSOCIATED THE FAILURES WITH NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296625January 2, 2020
POWER TRAIN
I WAS DRIVING ON THE INTERSTATE WHEN I FELT ISSUES WITH THE TRANSMISSION AND SMELT SOMETHING BURNING. I WAS FORTUNATE THAT THERE WAS A REST AREA NEARBY AND PULLED OFF THE HIGHWAY TO INSPECT. WHEN I PULLED INTO THE PARKING SPOT, I DID NOT NOTICE ANY PUDDLES ON THE GROUND. BY THE TIME I GOT OUT OF THE CAR, THERE WAS A HUGE PUDDLE OF OIL ON THE GROUND AS WELL AS I COULD SEE OIL DRIPPING FROM UNDERNEATH THE VAN. I IMMEDIATELY TOOK IT TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PUMP FAILED REQUIRING REPLACEMENT OF THE ENTIRE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292215December 31, 2019
ENGINE
AFTER RECEIVING MULTIPLE CHECK ENGINE NOTIFICATIONS FOR "ENGINE MISFIRE", THE DEALERSHIP DETERMINED THAT ALL THE LIFTERS NEEDED TO BE REPLACED. WE HAD THE WORK DONE, AND 1 YEAR LATER THE SAME CODES HAVE RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292237December 31, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 70 MPH, THE ENGINE SEIZED WITHOUT WARNING. WHEN THE CONTACT PULLED OVER, TURNED OFF, AND RESTARTED THE ENGINE, IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO MULLEN MOTORS INC (55980 MAIN ROAD, SOUTHOLD, NEW YORK 11971, (631) 765-3564) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292279December 31, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE PROBLEM IS GETTING WORSE. IT QUIT ON THE ROAD 4 TIMES. ALWAYS IN THE 20-30 MPH RANGE. THE STABILIZER LIGHT GOES ON, THEN POWER STEERING FAILS, BREAKS DO NOT RESPOND. HAVE TO PULL OUT KEY AND RESTART. IT HAS BEEN GETTING WORSE OVER THE LAST 6 MONTHS. MECHANICS HAVE NO IDEA AND SAY DIAGNOSTIC CHECK OUT FINE. WHAT DO YOU DO! I TRY 4 KIDS AROUND IN THIS THING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292146December 30, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
PASSENGER SLIDING DOOR IS BUZZING ANY TIME THE CAR IS UNLOCKED REMOTELY, USING A SWITCH, OR A BUTTON. NOW CONTINUOUSLY BUZZES ANY TIME A DOOR OR DOOR LOCK IS ACTIVATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291683December 28, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FOR WEEKS CAR WOULD NOT START IN THE MORNINGS BEFORE WORK OR AFTER BEING PARKED FOR SEVERAL HOURS. CAR BATTERY NEEDED TO BE BOOSTED/JUMPED IN ORDER TO START, AFTER A FEW WEEKS OF THIS BATTERY DRAINED, BAD BATTERY (HAD TO PURCHASE NEW BATTERY AND TOLD THIS WAS THE ISSUE.) EVEN WITH THE NEW BATTERY CAR WOULD NOT WANT TO START AFTER BEING PARKED A FEW HOURS OR OVERNIGHT, ESPECIALLY IN VERY COLD WEATHER. CAR CRANKS BUT NOT START UNTIL AFTER SEVERAL TRIES OF TURNING WOULD START TO RUN THEN SHUT OFF AFTER A MINUTE THEN WOULD START AFTER A FEW TIMES OF STALLING OR TURNING OFF. CAR HAS STALLED AND/OR REFUSED TO START SEVERAL TIMES WITH MY CHILDREN IN THE VEHICLE LEAVING US STRANDED A FEW TIMES AND INCONVENIENT AND UNSAFE FOR MY 4 AND 5 YEAR OLDS, ESPECIALLY MY 4 YEAR OLD WHO IS A TYPE ONE DIABETIC. CAR HAS HAD DIFFICULTY ACCELERATING AND HAS STALLED ON MAJOR STREETS AND HIGHWAYS AND I HAVE REQUIRED ROADSIDE ASSISTANCE ON THREE OCCASIONS IN THE LAST TWO WEEKS CONCERNING THIS ISSUE THAT I HAVE TAKEN MY VEHICLE TO THREE DIFFERENT MECHANICS AND ALL SAY THE FUEL PUMP RELAY AND ONE SAID POSSIBLY THE FUEL PUMP OR FUEL PUMP RELAY AND THERE IS A HISTORY OF THIS ISSUE WITH THIS VEHICLE AND THERE HAVE BEEN RECALLS IN 2012 CONCERNING THE SAME ISSUE AND PART THE FUEL PUMP RELAY, HOWEVER THERE HAS BEEN NO RECALL FOR THE 2013 TOWN AND COUNTRY YET THE JEEP GRAND CHEROKEE AND DODGE RAM ALREADY OFFERED RECALLS FOR THE SAME ISSUE AND YEAR. MANY PEOPLE WITH THE 2013 TOWN AND COUNTRY ARE EXPERIENCING THE SAME ISSUE WITH THE FUEL PUMP RELAY AND WE SHOULD BE OFFERED A RECALL AS WELL FOR THIS FAULTY PART WHICH IS DANGEROUS BECAUSE IT CAN CAUSE A VEHICLE TO STOP AND /OR NOT START AT ANYTIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291696December 28, 2019
UNKNOWN OR OTHER
SHUTS DOWN RANDOMLY WHILE DRIVING AND LOSES POWER STEERING, DIFFICULT TO STOP. OCCURS IN ANY CONDITION OR SPEED. SOMETIMES TRACTION CONTROL WARNING LIGHT COMES ON RIGHT BEFOREHAND. INABILITY TO CONTROL VEHICLE AFTER ENGINE SHUTDOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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