Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11395273February 8, 2021
ENGINE
AT 50,000 MILES THE TRANSMISSION VALVE WENT OUT - CAUSING THE VAN TO STALL WHILE DRIVING. IT WAS REPLACED. AGAIN AFTER ANOTHER 50,000 MILES THIS TRANSMISSION VALVE IS GOING OUT AND THE VEHICLE IS AGAIN STALLING WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395289February 8, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUT-OFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE SOON AFTER FAILURE. THE CONTACT HAD TAKEN THE VEHICLE TO DAVIS CHRYSLER DODGE JEEP RAM (464037 E STATE RD 200, YULEE, FL 32097) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT ALSO SPOKE TO JACKSONVILLE CHRYSLER JEEP DODGE RAM (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256) AND WAS PROVIDED THE SAME INFORMATION AS THE OTHER DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395070February 7, 2021
ENGINE
A TAPPING SOUND FROM MY ENGINE. APPEARS MANY OWNERS OF THIS VEHICLE TYPE AND ENGINE FOR THE 2016 ARE HAVING THE SAME PROBLEM. WHEN WILL A RECALL BE DEMANDED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395085February 7, 2021
ELECTRICAL SYSTEM
VEHICLE SHUTS OFF WHILE KEY IS IN THE RUN POSITION.THIS HAS HAPPENED MULTIPLE TIMES.THERE ARE NO SPECIAL CIRCUMSTANCES WHEN IT HAPPENS.IT MAY HAPPEN WHEN STARTING OR SHIFTING INTO GEAR.IT HAS HAPPENED WHILE DRIVING BOTH IN CITY AND COUNTRY DRIVING.WHILE DRIVING ALL SYSTEMS SHUT OFF INCLUDING THE HEADLIGHTS,POWER STEERING,POWER BRAKES ETC... THIS HAS HAPPENED TO ME WHILE DRIVING AT NIGHT JUST AS I WAS APPROACHING A CORNER.IT ALSO IS A HAZARD TO ONCOMING TRAFFIC AS THE VEHICLE GOES DARK AND WOULD BE HARD TO SEE.IF YOU HOLD IN ON THE KEY SOMETIMES THE VEHICLE RESTARTS ON ITS OWN IF YOU ARE STILL MOVING SOMETIMES IT DOESN'T.IF YOU HOLD IN ON THE KEY THE VEHICLE WILL CONTINUE TO RUN FINE.IT DOESN'T MATTER IF YOU ARE HOLDING SPEED ACCELERATING,TURNING,OR GOING STRAIGHT.THIS IS DEFINITELY A PROBLEM WITH THE IGNITION SWITCH WHICH SHOULD BE REPLACED HOWEVER RESEARCH HAS MADE ME DECIDE THIS IS NOT JUST A SINGLE VEHICLE PROBLEM SO I AM MAKING AN OFFICIAL COMPLAINT OUT OF FEAR OF INJURY TO THE PUBLIC.THIS STYLE SWITCH SHOULD BE RECALLED IN MY OPINION.THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394522February 3, 2021
POWER TRAIN
CHECK ENGINE LIGHT CAME ON. VAN WAS ORIGINALLY DRIVING FINE AND NOT MAKING ANY NOISES. NEXT DAY WHILE DRIVING TO GET THE CHECK ENGINE LIGHT DIAGNOSED ON THE CITY STREETS, THE VAN WOULDN'T SHIFT GEARS AND STOPPED IN THE MIDDLE OF THE ROAD. AFTER AN ATTEMPT TO TURN THE VAN ON AND OFF TO GET IT OUT OF THE MIDDLE OF THE ROAD, THE VAN WOULD MOVE FORWARD AND THEN SLOWLY DECELERATE. WHEN TOWED TO THE REPAIR SHOP, IT WAS DETERMINED THAT THERE WAS SOMETHING WRONG WITH THE TRANSMISSION. THE DIAGNOSIS IS A TRANSMISSION PUMP FAILURE. THERE IS A RECALL DUE TO TRANSMISSION PUMP FAILURES HOWEVER WE WERE TOLD OUR VIN # WASN'T AFFECTED. $3700 LATER WE HAD TO GET A REBUILT TRANSMISSION OUT OF POCKET WHEN I BELIEVE THIS WAS RELATED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391045February 1, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
THE ELECTRICAL AND ENGINE SHUT OFF MORE THAN A DOZEN TIMES OVER SEVERAL MONTHS, SUMMER, FALL AND WINTER, WHILE I WAS DRIVING IN CITY TRAFFIC, WITH NO OTHER KNOWN CORRELATIONS. ALL ELECTRICAL SYSTEMS AND POWER STEERING AND POWER BRAKES ALSO CEASED TO FUNCTION. THIS NECESSITATED MY PLACING THE TRANSMISSION INTO NEUTRAL TO REENGAGE THE IGNITION, WHICH IMMEDIATELY RESTARTED THE ENGINE. . PERHAPS ALSO RELATED: AFTER OVERNIGHT, IMMEDIATELY AFTER ENGAGING THE IGNITION, STARTER AND BRIEFLY THE ENGINE, THE ENGINE SHUT OFF WHEN I RELEASED THE IGNITION SWITCH. THIS HAPPENED SEVERAL TIMES IN A ROW. ONLY RECENTLY HAS THIS PROBLEM FIRST OCCURRED DUURINH THE SEVERAL YEARS WE HAVE HAD THE CAR. ONLY AFTER I ENGAGING THE GAS PEDAL WHILE ENGAGING THE IGNITION AND INCREASING THE RPMS DID THE ENGINE BEGIN TO FUNCTION NORMALLY. THIS HAS HAPPENED SEVERAL DAYS WHEN THE TEMPERATURE WAS ABOUT 30F.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391075February 1, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I HAVE TWO DISTINCT ELECTRICAL PROBLEMS FIRST FRONT WINDOWS WHEN USING THE WINDOW BOTH SIDE WHEN ROLLING UP WINDOW HAS BROKEN LETTING WINDOW FALL BACK DOWN INTO DOOR AND WILL NOT WORK. I HAVE ALREADY REPLACED DRIVER SIDE JULY 2020 AM IN PROCESS OF REPAIRING PASSENGER SIDE JAN-FEN 2021. SECONDLY SIDE DOORS DO NOT ALWAYS SHUT SECURELY AND KEEP CLICKING LIKE THEY ARE STUCK AND WILL NOT LATCH. DOES THIS ON BOTH SIDES MUST GET OUT AND MANUALLY SHUT THE DOORS A FEW TIMES TO GET IT SECURED. THE SIDE DOOR ON DRIVER SIDE DID HAVE TO HAVE ELECTRICAL REPAIRED IN 2020 AS THE DOOR SHUT AND WOULD NOT REOPEN AT ALL. THIS REPAIR WAS DONE BY MY MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390908January 31, 2021
ELECTRICAL SYSTEM
TIRE PRESSURE SENSER READS A FALSE LOW TIRE. TIRES INSPECTED MY MECHANIC AND NONE OF THE TIRES ARE ACTUALLY LOW. TIRE PRESSURE SENSER STAYS ON EVERY ENGINE START AND DOES NOT GO AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390756January 30, 2021
ELECTRICAL SYSTEM, ENGINE
OVER THE LAST YEAR OUR VAN HAS RANDOMLY STALLED OUT WHILE DRIVING BUT LUCKY IT HAPPENED ON SIDE ROADS WHERE WE COULD PULL OVER AND THEN RESTART IT. WE TOOK IT TO A LOCAL SHOP AND THEY COULD NOT DUPLICATE THE PROBLEM BUT TOLD US THERE WAS A RECALL BUT OUR PARTICULAR VIN WAS NOT PART OF IT. THEN ITT DIDN'T HAPPEN AGAIN FOR SEVERAL MONTHS BUT IT WAS ALSO COVID TIME SO WE WERE NOT TRAVELING NEAR AS MUCH. THEN THIS WEEK IT HAPPENED TO ME AND I WAS ABLE TO PULL OVER, TURN THE CAR OFF AND RESTART IT, REGAINING ALL FUNCTIONS. THEN YESTERDAY I WAS DRIVING WITH MY 4 CHILDREN DURING RUSH HOUR TRAFFIC GOING 40 MPH ON A VERY BUSY 4 LANE ROAD WHEN MY TRACTION CONTROL LIGHT CAME ON (LIKE IT DOES EVERYTIME THIS HAPPENS) AND I LOST POWER TO THE ENGINE, POWER BREAKS, AND POWER STEERING. I HAD NO WAY TO MOVE MY CAR OFF THE ROAD TO A SAFE SPOT AND HERE I WAS STUCK IN THE MIDDLE OF A VERY BUSY ROAD SCARED TO DEATH. THIS TIME MY CAR WOULD NOT TURN BACK ON LIKE IT HAD IN THE PAST. THAT WAS THE SCARIEST DAY OF MY ENTIRE LIFE AS I WATCHED CARS SWERVE TO AVOIDING HITTING US WITH MY PRECIOUS CARGO INSIDE. THANK GOD A POLICE OFFER GOT TO US BEFORE THE WORST COULD HAPPEN. CHRYSLER IS LUCKY BECAUSE IF SOMETHING WOULD HAVE HAPPENED THEY WOULD HAVE HAD THE LARGEST LAWSUIT ON THEIR HANDS SINCE THEY DENIED MY RECALL REQUEST. NOW MY CAR IS SITTING AT THE SHOP WAITING FOR THEM TO OPEN BACK UP IN 2 DAYS. I AM STILL SHAKING AND HAVING NIGHTMARES OF WHAT COULD HAVE HAPPENED TO MY LIFE YESTERDAY. CHRYSLER NEEDS TO ADDRESS THIS PROBLEM NOW!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389743January 25, 2021
FUEL/PROPULSION SYSTEM
BROUGHT VEHICLE TO SHOP BECAUSE I SEEN A PUDDLE OF OIL UNDER THE CAR PARKED IN FRONT OF MY HOME MECHANIC TOOK A LOOK AN SAID THIS IS THE OIL FILTER HOUSING STATED I SEE THIS ALL THE TIME WITH TOWN AND COUNTRY, CHEROKEE, AND DURANGO IT'S A CHEAP PLASTIC THAT GETS BRITTLE IN THE HEAT AND BRAKES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389817January 25, 2021
SEATS
I HAVE A TOWN AND COUNTRY 2014. WHILE MY HUSBAND WAS DRIVING OUR MINI VAN ON THE HIGHWAY AND I WAS IN THE PASSENGER SEAT. THE HEAD REST ON THE PASSENGER SIDE SEAT DEPLOYED AND SLAMMED INTO THE BACK OF MY HEAD TWICE FOR NO REASON. WE TOOK IT TO THE DEALERSHIP AND IT WAS WAY TOO EXPENSIVE FOR US TO PAY FOR OUT OF POCKET BECAUSE IT WAS NOT COVERED IN OUR WARRANTY. THEN JUST A FEW DAYS AGO WHEN I WAS DRIVING AND COME TO A STOP THE DRIVERS SIDE HAD SLAMMED INTO THE BACK OF MY HEAD AGAIN! WHY WOULD THESE DEPLOY FOR NO REASON WHAT SO EVER. THIS IS A HUGE SAFETY RISK. THEY CANNOT BE RESET BECAUSE THE SAME PIECE THAT BROKE ON THE PASSENGER SIDE BROKE ON THE DRIVER SIDE. PLEASE TELL ME WHAT ARE THE CHANCE ?? THIS IS NEEDS TO BE ADDRESSED AND THE FAULTY HEAD RESET NEEDS TO BE RECALLED.*DT CONSUMER DID NOT CONTACT THE MANUFACTURER.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11389920January 25, 2021
ELECTRICAL SYSTEM, ENGINE, STEERING
WHILE DRIVING MY VAN, ESPECIALLY AT SPEEDS OF 20-30 MILES PER HOUR, SHUTS OFF , LEAVING ME WITH NO ELECTRIC BRAKES OR STEERING, NO ACCELERATION, NOTHING. THIS HAS BEEN HAPPENING INTERMITTENTLY FOR A COUPLE YEARS. THE MECHANICS AT AAA HAVE TROUBLE RECREATING THE PROBLEM. ABOUT 14 MONTHS AGO THEY REPLACED THE TIPM . THE ELECTRONIC ASPECTS OF THE VAN WERE HAYWIRE, DASH LIGHTS FLASHING, BORN BLARING ETC. THIS IS ALSO OCCURRING AGAIN BUT THE TIPM ISN'T THE ISSUE ACCORDING TO AAA. IT IS TERRIFYING TO DRIVE AND UNEXPECTEDLY HAVE THE ENGINE SHUT OFF. I HAVE DIMINISHED ABILITY TO SAFELY STEER AND BRAKE IN THESE INSTANCES. THIS HAPPENS WHEN GOING STRAIGHT AS WELL AS WHEN TURNING. THE HORN GOING CRAZY HAS HAPPENED WHEN THE VEHICLE SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389687January 24, 2021
AIR BAGS
I HAVE RECEIVED TWO LETTERS FROM FCA US LLC. THE FIRST INDICATED THAT A PROBLEM WITH THE AIRBAG'S THE LOGO, WHEN DEPLOYED, COULD CAUSE INJURY. THE SECOND, JUST RECEIVED, STATES; 'WE ARE EXTENDING THE ACTIVE RESTRAINT WARRANTY PERIOD BECAUSE SOME VEHICLES MAY EXPERIENCE INADVERTENT DEPLOYMENT(EMPHASIS MINE) OF ONE OR BOTH OF THE FRONT SEAT ACTIVE HEAD RESTRAINT(S). THIS, IN MY OPINION, MEANS THAT I AM DRIVING A VEHICLE THAT HAS TWO BOMBS ON BOARD THAT COULD DETONATE AT ANYTIME. THIS IS HUGE SAFTEY ISSUE FOR MY FAMILY, ESPECIALLY IF THE VEHICLE IS TRANSIT IN A HIGH SPEED DRIVING ENVIRONMENT. FCA NEEDS TO BE REQUIRED TO DISABLE THIS 'SAFETY SYSTEM' SO THAT THE VEHICLE CAN BE SAFELY USED WHILE PARTS ARE ORDERED TO REPLACE THIS DANGEROUS CONDITION. THE POTENTIAL FOR THE LOST OF LIFE BY AN INADVERTENT DEPLOYMENT COULD RESULT IN A SERIOUS LOSS OF LIFE IN A HIGH SPEED, CONGESTED ENVIRONMENT. WHO WOULD BE HELD LIABLE FOR SUCH A SCENARIO? FCA, OR THE PEOPLE WHO CONTINUED TO DRIVE THEIR VEHICLES AFTER HAVING BEEN NOTIFIED OF THIS POTENTIALLY DANGEROUS CONDITION? THE NHTSA NEEDS TO PROTECT THOSE OF US WHO HAVE LIMITED MEANS OF TRANSPORTATION AND WHO WILL BE FORCED TO USE OUR VEHICLES, KNOWING THAT WE ARE AT RISK AS WELL AS THOSE AROUND US. PLEASE ADDRESS THIS DANGEROUS SITUATION. I RECOMMEND THAT FCA BE REQUIRED TO DISABLE THIS 'SAFETY'FEATURE, ORDER THE PARTS TO FIX IT ASAP INSTEAD OF KICKING THE SAFETY CAN DOWN THE ROAD FOR THE OWNERS TO DEAL WITH LATER AND AT THEIR EXPENSE. A CAREFUL READING OF THIS NOTICE IS CONVINCING EVIDENCE THAT THIS IS FCA'S STRATEGY TO AVOID THE COSTS OF AN IMMEDIATE REPLACEMENT OF THEIR FAULTY COMPONENTS. I, AS WELL AS OTHERS, ARE COUNTING ON THE AGENCY TO PROTECT US FROM THIS THINLY DESIGNED SCAM AND SERIOUS SAFETY ISSUE. THANK YOU FOR YOUR ATTENTION, CONSIDERATION AND ACTION ON MY BEHALF AND THOSE OF OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389397January 22, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE STATIONARY, THE VEHICLE FAILED TO START-UP. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER AUTO PLAZA CHRYSLER DODGE JEEP RAM FARMINGTON (970 E WOODLAWN DR, FARMINGTON, MO 63640 (573) 431-7800) WHERE IT WAS DIAGNOSED WITH NEEDING THE WIN MODULE REPLACED. THE VEHICLE WAS REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE FAILURE WAS COVERED IF THE FAILURE WAS RELATED TO THE RECALL CAMPAIGN. THE FAILURE MILEAGE WAS APPROXIMATELY 144,316.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389031January 20, 2021
SERVICE BRAKES, ENGINE, STEERING
ON 1/17/21, THE VAN ENGINE STALLED WHILE I WAS DRIVING ON A FREEWAY. THIS CAUSED LOSS OF POWER STEERING AND POWER BRAKES. I COASTED TO STOP ON SIDE OF ROAD, WAITED A BIT, AND RESTARTED THE VAN. IT DROVE FOR AOUT 3 MILES WHEN THE SAME THING HAPPENED. PROBLEM APPEARS INTERMITTENT SINCE IT HASN'T HAPPENED WHEN I BRIELFY DROVE THE CAR ON 1/18 AND 1/19. DEALER IS SAYING THEY CAN'T FIND ANYTHING WRONG WITH CAR (TOOK CAR IN TO DEALER ON 1/20)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388934January 19, 2021
ELECTRICAL SYSTEM
I HAVE PROBLEM WITH MY 2012 CHRYSLER TOWN & COUNTRY FUEL PUMP RALY THE FUEL PUMP KEEP RUNNING WHEN THE CAR OFF. SOME COMPANY RECALL FOR THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388745January 18, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY RIGHT SIDE SLIDING DOOR BUZZES WHEN I UNLOCK MY DOORS. SOMETIMES THE DOOR DOES NOT UNLOCK AND I AM WORRIED SOMETHING MIGHT HAPPEN AND WE WILL NOT BE ABLE TO GET THE KIDS OUT OF THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388549January 17, 2021
ELECTRICAL SYSTEM
WHEN DRIVING ON HIGHWAY VEHICLE WOULD TURN OFF AND SOMETIMES TURN BACK ON IN A SHORT PERIOD OF TIME. VEHICLE WILL NOT START. THERE HAVE BEEN HUNDREDS OF TIMES THAT IT HAS DONE THIS. HAPPENS AT VARIOUS TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388578January 17, 2021
ELECTRICAL SYSTEM
THE CAR WAS PURCHASED NEW IN 2012. AS OF TODAY THE ACTUAL MILEAGE ON THE CAR IS ONLY 9,761. THE ORIGINAL BUYERS OF THE CAR RETURNED IT TO THE DEALER 5 TIMES FOR NO START OR ENGINE DYING . THE TIPM WAS REPLACED UNDER A RECALL ON THE SECOND VISIT, BUT THE OTHER 4 TIMES THE DEALER COULD NOT REPAIR BECAUSE THEY COULD NOT DUPLICATE THE SYMPTOMS. I RECENTLY PURCHASED THE CAR NOT KNOWING OF THE HISTORY. ON THE FOURTH START, ENGINE WOULD CRANK BUT NOT RUN. AFTER THE 6TH ATTEMPT, IT SPRANG TO LIFE. I DROVE IT 60 MILESTO MY HOME BUT WOULD NOT START AGAIN. IT APPEARS TO HAVE A HARD FAILURE AT LAST. THE SELLERS ARE NOW IN THEIR 80S AND WERE AFRAID TO DRIVE IT AND BE STRANDED. THIS IS A TRUE DEFINITION OF A LEMON. THE CAR WAS TO REPLACE MY GRAND CARAVAN WHICH HAS ALWAYS BEEN RELIABLE.. AFTER DELIVERY OF THE CAR, I WAS GIVEN THE FULL SERVICE HISTORY SO I CAN VERIFY WHAT I SAID ABOVE. I AM AN ENGINEER AND A ASE CERTIFIED MASTER MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388307January 15, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE PASSENGER'S SIDE SLIDING DOOR FAILED TO REMAIN SECURED. AFTER LOCKING THE VEHICLE, THE PASSENGER'S SIDE SLIDING DOOR WOULD OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER LUTHER BROOKDALE CHRYSLER LOCATED AT 8188 BROOKLYN BLVD, BROOKLYN PARK, MN 55445, WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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