Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11388121January 14, 2021
ELECTRICAL SYSTEM
VEHICLE WILL CRANK WITH IGNITION SWITCH IN ON POSITION. HOWEVER, IT WILL KEEP CRANKING AND WONT START. AFTER A COUPLE TRIES IT WILL FINALLY ROLL OVER AND START. VEHICLE HAS TURNED OFF WHILE IDLE FOR NO REASON BUT WILL START AFTER A COUPLE OF CRANKS. THE VEHICLE WAS IN A STATIONARY POSITION. THE IGNITION SWITCH IS OPERATED BY A KEY FOB. THE IGNITION SWITCH IS GETTING WORSE. IT TAKES MORE TRIES TO START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388149January 14, 2021
ELECTRICAL SYSTEM
ABOUT 4-5 YEARS AGO I HAD THE R)# RECALL PERFORMED ON MY VEHICLE FOR THE WIN MODULE CAUSING THE VEHICLE TO SHUT OFF RANDOMLY. NOW IN THE LAST YEAR IT HAS INTERMITTENTLY HAPPENED AROUND 10 TIMES THE VEHICLE WILL SHUT OFF AND LOSE POWER WHILE DRIVING. I CALLED BOB RICHARDS CHRYSLER IN GRANITEVILLE SC TO REDO THE RECALL, BECAUSE I WAS A SERVICE WRITER AND MANAGER FOR 9 YEARS AT BRICKNER'S PARK CITY CHRYSLER IN CENTRAL WISCONSIN. AND WE USED TO REDO THEM ALL THE TIME BUT THEY WOULD NOT SO I THOUGHT I WOULD NOTIFY BECAUSE THIS CAN BE VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388232January 14, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE VAN WOULD NOT CRANK WHEN I GOT READY TO LEAVE WORK. I WAITED A BIT, PUT MY HALO CHARGER ON IT AND IT CRANKED. THE NEXT MORNING IT WOULD NOT CRANK. IT WOULD TURN OVER BUT NOT START. WE HAD IT TOWED TO A MECHANIC WHO KEPT IT FOR 4 DAYS AND TOLD US WE NEEDED TO TAKE IT TO THE DEALER. WE WERE TOLD THAT IT WAS THE TIPM, $1600 TO REPLACE, BUT $400 TO DO A BYPASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388237January 14, 2021
ELECTRICAL SYSTEM
WHEN I WAS DRIVING MY CHRYSLER TOWN AND COUNTRY GOING 15 TO 35 MPH DOWN THE SIDE STREETS THE VEHICLE WOULD JUST SHUT OFF WITH NO WARNING. THE CHECK ENGINE LIGHTER DIDN'T COME ON AND THE KEY DIDN'T MOVE IN THE IGNITION. I TOOK IT TO THE DEALERSHIP WHERE I PURCHASED THE VEHICLE AND THE FIXED THE PROBLEM AFTER I PAID $526.23. I WAS LOOKING THRU THE RECALLS FOR THIS SPECIFIC VEHICLE AND SURE ENOUGH THAT EXACT PROBLEM HAPPENED TO ENOUGH VEHICLES THEY DID A MASSIVE RECALL BUT MY VEHICLE WAS MADE 2 MONTHS BEFORE THE YEAR THEY RECALLED THE VEHICLES SO THEY WON'T REIMBURSE ME. IT DOESN'T MAKE SENSE IF THE SAME THING HAPPENED TO ALL THOSE OTHER YEAR MAKE AND MODELS AND MY VAN JUST SO HAPPENED TO HAVE THAT SAME PROBLEM AND WAS MANUFACTURED 2 MONTHES BEFORE THE RECALL YEAR! THE RECALL NUMBERS IS L25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387578January 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND RESTATED FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE VEHICLE WAS NOT TAKEN TO THE LOCAL DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 165,548.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387406January 10, 2021
FUEL/PROPULSION SYSTEM
THE FUEL PUMP RELAY IS FAULTY. WE HAVE HAD ISSUES WITH THE VEHICLE STALLING OUT WHILE DRIVING. ONCE ALMOST CAUSING AN ACCIDENT. MY MECHANIC SAID THIS IS AN ISSUE WITH THIS VEHICLE. THIS IS THE SAME SET UP AS THE JEEP GRAND CHEROKEE AND THERE WAS A RECALL ISSUED FOR THAT. WE TOOK THE VEHICLE TO A MECHANIC AND THE PARTS TO REPLACE THE RELAY ARE NOT AVAILABLE. WE DO NOT FEEL SAFE TO DRIVE THE VEHICLE ANY MORE. I BELIEVE THERE SHOULD BE A RECALL ISSUED FOR THE SAFETY OF OWNERS. MY WIFE WAS PULLING OUT INTO TRAFFIC WHEN THE VAN COMPLETELY STALLED OUT WHILE ONCOMING TRAFFIC WAS APPROACHING. LUCKILY, SHE WAS ABLE TO MANUVER INTO A TURN LANE TO AVOID A COLLISION. WE'VE ALSO HAD NUMEROUS TIMES THAT IT WOULD GLITCH OUT WHILE DRIVING BUT NOT STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387275January 9, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
FOR THE THIRD TIME THE VEHICLE HAS SHUT OFF WHILE DRIVING ON THE HIGHWAY, LOSING ALL POWER STEERING CAUSING A SAFETY ISSUE. THE AUTOMATIC LIGHTS HAVE ALSO SHUT OFF MULTIPLE TIMES AT NIGHT WHILE NEAR AND PASSING OTHER CARS. WE HAVE ALMOST BEEN STRUCK DUE TO THESE CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387304January 9, 2021
ELECTRICAL SYSTEM, STEERING
CAR WAS SITTING IN THE GARAGE. THE DASH BOARD SPONTANEOUSLY CAUGHT ON FIRE. IT BURNT STRAIGHT THROUGH THE DRIVER SIDE WINDOW.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11387315January 9, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
CAR STALLS AND SHUTS OFF, CAR CRANKS BUT WILL NOT START THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST 24 HOURS, WHILE DRIVING IT WILL UNEXPECTED SHUT OFF, THIS IS A PROBLEM RELATED TO THE TIPM WHICH HAS BEEN RECALLED IN OTHER 2011 MODEL VEHICLES SUCH AS THE JEEP GRAND CHEROKEE AND DODGE DURANGO. I HAVE READ FORUMS WHERE OTHER 2011 TOWN AND COUNTRYS ALSO HAD THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387231January 8, 2021
ELECTRICAL SYSTEM
LOST POWER WHILE DRIVING ON HIGHWAY. TOWED HOME. TRIED TO START AND WOULDN'T TURN OVER. COULD ONLY START IN NUTURAL DROVE TO DEALERSHIP COUKDNT TURN OFF OR WOULDNT START. DIAGNOSED AS THE TIP WENT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387004January 7, 2021
ELECTRICAL SYSTEM
MY REAR PASSENGER DOOR WOULD NOT OPEN, OR UNLOCK. I TOOK IT TO OUR CHRYSLER DEALERSHIP FOR REPAIR. THEY HAD TO REPLACE THE DOOR LOCK ACTUATOR PART #68030378AG. I HEARD A WEIRD BUZZING COMING FROM THE REAR PASSENGER DOOR UPON ENTERING THE VEHICLE, WHEN I UNLOCKED IT. WHEN I STARTED MY ENGINE AND PUT IT INTO DRIVE. IT MADE THE SAME SOUND. WHEN I ARRIVED AT MY HOME. I TRIED TO PEN THE REAR PASSENGER DOOR AND IT WOULD NOT UNLOCK WITH MY REMOTE OR MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387039January 7, 2021
ELECTRICAL SYSTEM
WHEN LOCKING AND UNLOCKING DOOR LOUD BUZZING SOUND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387037January 7, 2021
POWER TRAIN
TRANSMISSION PUMP FRIED AND CAUSED THE TRANSMISSION TO NOT GET ENOUGH OXYGEN SO HAD TO GET A COMPLETELY NEW TRANSMISSION. LOOKED UP AND SEEN THEY HAD A RECALL ON OUR YEAR OF TRANSMISSION PUMP BUT ACCORDING TO THE DEALERSHIP OUR CAR WASN'T INCLUDED IN THE RECALL BUT THE VIN NUMBER WASN'T LISTED IN THE RECALL DATABASE BUT OUR PUMP STILL GOT FRIED. THE VEHICLE IS ONLY 5 YEARS OLD.... SHOULDN'T BE HAVING TRANSMISSION PROBLEMS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386674January 5, 2021
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OFF TO THE SHOULDER AND UPON INSPECTION, THE CONTACT'S HUSBAND DISCOVERED THAT THE FUEL LINE HAD DISCONNECTED CAUSING FUEL TO SPILL ALL OVER THE ENGINE COMPARTMENT. THE CONTACT'S HUSBAND RECONNECTED THE FUEL LINE AND THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE FOLLOWING DAY WHILE DRIVING 10 MPH, THE FAILURE RECURRED AND THE CONTACT'S HUSBAND RECONNECTED THE FUEL LINE FOR A SECOND TIME. THE VEHICLE WAS TAKEN TO DAYTONA DODGE CHRYSLER JEEP RAM & FIAT (1450 N. TOMOKA FARMS RD SUITE A, DAYTONA BEACH, FL 32124) AND REMAINED IN THE DEALER POSSESSION. THE VEHICLE WAS DIAGNOSED AND THE FUEL LINE WAS RESCUED TO THE FUEL RAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,581.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386375January 4, 2021
POWER TRAIN
I WAS DRIVING THE VEHICLE ON A LEVEL ROAD. THE VEHICLE WAS IN MOTION AND COASTING. I PRESSED THE ACCELERATOR AND THE ENGINE REVVED UP BUT THE VEHICLE DID NOT ACCELERATE. I COASTED INTO A PARKING LOT AND CALLED CALLED MY USUAL MECHANIC TO TOW THE VEHICLE INTO HIS SHOP. MY MECHANIC SAID HE THOUGHT IT WAS A TRANSMISSION PROBLEM AND WAS BEYOND HIS LEVEL OF REPAIR. HE TOWED THE VEHICLE TO SHIFTRIGHT TRANSMISSIONS. AT THE TRANSMISSION SHOP, THEY DISCOVERED THE TRANSMISSION PUMP ASSEMBLY WAS SHATTERED. THEY HAD TO PERFORM A COMPLETE TRANSMISSION OVERHAUL. I RETAINED THE PUMP ASSEMBLY AS PROOF OF THE DEFECT AND REPAIR. I BELIEVE THIS PROBLEM FALLS UNDER RECALL REFERENCE # 16V461000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386481January 4, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THIS MUST BE A RECALL CONCERN. CHRYSLER REALLY NEEDS TO STEP UP AND TAKE CARE OF THIS TIPM ISSUE. THE MOST COMMON PROBLEM WAS A DEFECTIVE TIPM THAT PREVENTED THE ENGINE FROM STARTING. THIS VAN FAILS WHILE THE CAR WAS BEING DRIVEN. TODAY 1-4-21, THE VAN IS AGAIN AT THE DEALERSHIP FOR REPAIRS FOR THE SAME ISSUE AGAIN AND AGAIN I CAN'T BELIEVE IT. THE TOWN & COUNTRY WOULD BE RUNNING SMOOTHLY ONE DAY AND FAIL TO START THE NEXT DAY. WHY RECALL CONCERNING THEM WAS NEVER ISSUED????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386504January 4, 2021
ELECTRICAL SYSTEM
DOOR ACTUATOR FAILURE BOTH SLIDING DOORS, 100% FAILURE RATE ON THIS YEAR OF VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386048January 2, 2021
WHEELS
VEHICLE WAS IN MOTION ON A HIGHWAY. MY 2015 TOWN AND COUNTRY WAS NOT EQUIPPED WITH A SPARE TIRE. WE HIT A STONE THAT PUNCTURED THE SIDE WALL OF A FRONT TIRE. THERE WAS NO WAY THE COMPRESSOR PROVIDED WITH THE VEHICLE WOULD INFLATE THE TIRE. THERE NEEDS TO BE A SPARE TIRE IN A VEHICLE. THE FIRST HALF DOZEN CARS I OWNED HAD A FULL SIZE SPARE. SINCE THEN THEY HAD ECONO SPARES (DONUTS). THE LAST TIME I HAD A FLAT, I WAS ABLE TO CHANGE TIRES AND MAKE IT HOME. THE PUNCTURE I ENCOUNTERED THIS TIME HAPPENED 11:00 PM, NO ONE TO GIVE ASSISTANCE. NEAREST TOWING SERVICE WAS 20 MILES AWAY. WHY WAS CAR COMPANIES ALLOWED TO MAKE A SPARE TIRE A $350 OPTION? THE FANCY PUMP THEY PROVIDES THAT COMES WITH A RECHARGE CANISTER COST MORE THAN A SPARE TIRE. YOU PEOPLE REQUIRE SEAT BELTS AND AIR BAGS. WHAT HAPPENED TO THE SAFETY SPARE? WHAT WOULD MY WIFE HAVE ONE IF I WASN'T THERE. NO SPARE IS MORE DANGEROUS THAN NO SEAT BELT. DO A SAFETY RECALL AND REQUIRE THE ADDITION OF SAFETY SPARE TIRES. MY WIFE COULD HAVE CHANGED THE TIRE. RON SHOEMAKER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385573December 30, 2020
SEATS
THE HEAD REST ON THE DRIVER'S SEAT DEPLOYED WHILE SITTING IN OUR DRIVEWAY, UNOCCUPIED. IT IS THE SAME PROBLEM WITH THE ACTIVE HEAD REST INADVERTENT DEPLOYMENT DETAILED IN PE19-014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385602December 30, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0

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