Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11402540March 12, 2021
ENGINE
MY VAN IS SHAKING WHEN I STOP AND STALLS OUT WHEN I STOP. IT ALSO SHIFTS POORLY (JUMPS WHEN SHIFTING). I TOOK IT TO MEDINA AUTO MALL WHO SAID THE TRANSMISSION NEEDS REPLACED. IT ONLY HAS 55,000 MILES ON IT. I NOTICED THERE IS AN ACTIVE RECALL FOR POWER TRAN ON THE ONES MADE RIGHT BEFORE (OR AFTER, I CAN'T REMEMBER EXACTLY WHICH WAY IT WAS) MY VAN WAS MADE WHICH IS VERY FRUSTRATING. I SHOULD NOT HAVE A TO REPLACE A TRANSMISSION ON A VAN I JUST PURCHASED 2 YEARS AGO THAT I HAVE TAKEN GREAT CARE OF AND HAS LOW MILES ON IT. I PAID 21,000 FOR THIS VEHICLE AND IT IS DISTURBING THAT THEY ARE TELLING ME THE TRANSMISSION IS BAD. I HAVE 3 CHILDREN AND IT IS DANGEROUS TO BE DRIVING THEM AROUND IN THIS VEHICLE. UNFORTUNATELY, WE ARE UNSURE WHAT TO DO RIGHT NOW AS WE DON'T HAVE THE FUNDS TO PUT THAT MUCH MONEY INTO IT. I PUT A DATE AS TO WHEN IT LAST HAPPENED BUT IT HAS HAPPENED MANY TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400277March 11, 2021
SEATS
THE HEADREST OPENED WITHOUT WARNING OR COLLISION WHILE DRIVING DOWN THE HIGHWAY. DRIVING AT ABOUT 45 MPH WHILE SLOWING DOWN GOING OVER RUMBLE STRIPS. THE PLASTIC HOUSING THAT HOLDS THE BAR WHICH HOLD THE HEADREST DOWN HAD BROKEN. THE BAR IS STILL HEALD BY TWO TEETH.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11400373March 11, 2021
ENGINE
NOTICED ENGINE OIL LEAKING (UNKNOWN WHEN IT STARTED). INITIALLY THOUGH IT MAY HAVE BEEN OIL SPILLED WHEN CHANGING OIL. IT TURNS OUT THE OIL IS LEAKING FORM FILTER HOUSING (ALSO INCLUDES ENGINE OIL COOLER). ENGINE NEEDS EXPENSIVE REPAIR TO FIX DUE TO PLASTIC PARTS. PART IS NOT AVAILABLE TO PURCHASE (BACK ORDER). OIL LEAKS IS HEAVY, UNSURE IF IT MAY POSE A FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400394March 11, 2021
ENGINE
THE OIL PUMP COOLANT LINE AND HOUSING NEEDS TO BE REPLACED - COSTING ABOUT $1K FOR PARTS AND LABOR. THE VAN ONLY HAS 115K MILES AND HAS BEEN WELL-MAINTAINED. I HEARD FROM BOTH THE AUTO REPAIR SHOP AND THE DEALER THAT THIS IS A KNOWN ISSUE AMONG MANY OTHER VANS AND THAT THE PARTS ARE ON BACKORDER FOR 2 MONTHS (ABOUT 15K NEEDED). IT'S NOT JUST ME HAVING THIS ISSUE BUT THOUSANDS. A RECALL SHOULD BE IN EFFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399943March 9, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHEN TRYING TO START START BUTTON IS PUSHED, VAN TURNS OVER, STARTS FOR ~2 SECONDS AND SHUTS OFF. TAKES SEVERAL TRIES TO GET IT TO COMPLETELY START AND CONTINUE RUNNING. ALSO WHEN TURNING VAN OFF. PUSH BUTTON, VAN STOPS RUNNING, HOWEVER, IT SWITCHES TO ACCESSORY AND TAKES SEVERAL TIMES PUSHING BUTTON TO SWITCH TO OFF AND STAY THERE. VEHICLE IS ON LEVEL GROUND AND STATIONARY PARKED POSITION. THIS HAS BEEN GOING ON FOR A MONTH OFF AND ON. RECENTLY THE LAST WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399949March 9, 2021
ELECTRICAL SYSTEM
PASSENGER SIDE SLIDING DOOR IS BUZZING, WHEN OPENING PASSENGER FRONT DOOR AND VARIOUS OTHER TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399709March 8, 2021
ENGINE, FUEL/PROPULSION SYSTEM
FUEL PUMP KEEPS RUNNING AFTER KEY IS REMOVED. VAN WON'T START NO FUEL. IRATIC ENGINE KEEPS TRYING TO START WITH KEY RELEASED. NOT A CONSTANT 3 OR 4 TIMES A WEEK. STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399791March 8, 2021
WHEELS
TIRE PRESSURE MONITORING SYSTEM (TPMS) SPONTANEOUSLY GIVE FALSE ALARM WITH AUDIBLE WARNING, FLASHING YELLOW TIRE PRESSURE WARNING DASH LIGHT, "CHECK TPM SYSTEM" DISPLAY LIGHTS THEN MESSAGE DISPLAY SHOWS THE TIRE PRESSURE IN THE FOUR TIRES. THEN THE TIRE PRESSURE DISPLAY ONE AT A TIME DELETES DISPLAY OF TWO DIGIT TIRE PRESSURES AND REPLACES EACH TIRE PRESSURE DISPLAY WITH "- -" IN PLACE OF THE ACTUAL PRESSURE UNTIL ALL FOUR TIRE PRESSURES ARE DISPLAYED AS "- -" AND THAT FALSE TIRE PRESSURE DISPLAY CONTINUES FOR MANY MINUTES WHILE THE ELECTRONIC DISPLAY SHOWS PRESENCE OF SYSTEM WARNING. THE LOSS OF TIRE PRESSURE ON EACH TIRES CAN ORIGINATE WITH ANY OF THE FOUR TIRES AND CONTINUES UNTIL ALL FOUR ARE "- -" READINGS. THE SYSTEM CONTINUES THE FALSE WARNING FOR MANY MINUTES. THE SYSTEM CAN SPONTANEOUS RESET THE FALSE WARNING TO NORMAL OPERATION DURING THE SAME TRAVEL. THE SYSTEM CAN CONTINUE THE FALSE WARNING AFTER THE IGNITION IS TURNED OFF, THE KEY FOB REMOVED FROM THE IGNITION SWITCH AND THE VEHICLE DOOR OPENED. THE FALSE WARNING CAN ARISE SPONTANEOUSLY UNDER ANY TRAVEL CONDITIONS WHETHER STOPPED OR IN MOTION, ON ROUGH CITY STREETS OR SMOOTH EXPRESSWAY, WHETHER TRAVELING STRAIGHT OR TURNING. THE FALSE WARNING CAN HAPPEN FREQUENTLY OR INTERMITTENTLY WEEKS OR MONTHS BETWEEN EVENTS. MY COMPLAINTS STARTED WHEN THE VEHICLE HAD MUCH LESS THAN 100,000 MILES. FOR FIVE YEARS OR SO THE DEALER WHO SOLD THE VEHICLE TO ME HAS BEEN UNABLE TO FIX THE PROBLEM EVEN AFTER CONSULTING THE CHRYSLER TECH SUPPORT PEOPLE DESPITE MY NUMEROUS COMPLAINTS AND PROVIDING VIDEO AND STILL PHOTO EVIDENCE OF THE EVENT HAPPENING AND GIVING THE VEHICLE TO THE DEALER TO FIX THE PROBLEM. THE VEHICLE IS STILL UNDER A NO DEDUCTIBLE CHRYSLER BUMPER TO BUMPER LIFETIME WARRANTY FOR WHICH I PAID THOUSANDS OF DOLLARS. I HAVE VIDEO AND STILL PHOTOS DOCUMENTING THE EVENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399590March 7, 2021
ELECTRICAL SYSTEM
SLIDING DOOR WILL NOT UNLOCK. APPEARS BAD DOOR LOCK SOLENOID. VEHICLE STATIONARY WHEN PROBLEM DISCOVERED. CAN NOT EVEN UNLOCK DOOR MANUALLY FROM INSIDE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399492March 6, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE VAN DIES ON ME WHILE DRIVING. NOT IN IDLE, ONLY WHILE DIVING. THE SHOP REPLACED ALTERNATOR (I TOOK IN OLD ALTERNATOR TO GET TESTED, ALL GOOD). VAN SILL DIES, SHOP THINKS IT'S FUEL PUMP. BEEN DOING THIS OVER A MONTH, THOUGHT IT MIGHT BE EGR RELATED BUT I'VE BEEN TOLD 2013 DOES NOT HAVE EGR. PLEASE ADVISE. IT'S NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399307March 5, 2021
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START-UP. THE CONTACT CHARGED THE BATTERY FULLY HOWEVER, THE ENGINE STILL FAILED TO TURN OVER. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THERE WAS NO WARNING LIGHT ILLUMINATED. NAPLES DODGE CHRYSLER JEEP RAM (6381 AIRPORT-PULLING RD, NAPLES, FL 34109, (239) 296-2404) WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399362March 5, 2021
ELECTRICAL SYSTEM
THE RADIO HAS STOPPED WORKING. THE SCREEN WILL SOMETIMES COME ON TO ALL WHITE THEN GO OFF AGAIN AND OTHER TIMES THE CHRYSLER SYMBOL WILL SHOW THEN GO OFF AFTER A FEW MINUTE. NO SOUND, NO BACK UP CAMERA, NOTHING . BEEN DOING THIS FOR 3 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399053March 4, 2021
SERVICE BRAKES, STEERING, UNKNOWN OR OTHER
WHEN DRIVING, THE VEHICLE WOULD SHUT OFF , STEERING WHEEL BECAME STIFF AND BRAKES WOULD NOT WORK, AS IF IT LOST ALL POWER. THERE WOULD BE ABS AND 'SLIPPERY' SYMBOL ON THE DASH BOARD. IT WOULD HAPPEN DURING TURNING TOO AND SINCE THE STEERING WHEEL WAS STIFF, I WAS NOT ABLE TO TURN IT BACK STRAIGHT AND HAD TO STOP IN THE MIDDLE OF THE ROAD. THIS VEHICLE STALLING HAPPENED A FEW TIMES AND KEPT GETTING MORE FREQUENT. I TOOK IT TO DEALER FEW TIMES. THEY FOUND CODE C121C STORED IN ABS MODULE ONCE, BUT COULD NOT IDENTIFY THE PROBLEM. I READ UP ONLINE THAT OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND ARE REPLACING THE EGR VALVE. I ASKED DEALER TO REPLACE THAT EVEN THOUGH THEY DID NOT THINK THAT WAS THE PROBLEM. EVER SINCE THEY REPLACE THE EGR VALVE, IT HAS BEEN RUNNING OKAY. ITS SURPRISING THAT CHRYSLER DEALER DID NOT KNOW OF THIS KNOW ISSUE. BUT IT IS DEFINITELY NOT SAFE SINCE THE VEHICLE STALLS ANYTIME WITHOUT NOTICE AND YOU CANNOT EVEN CONTROL THE STEERING WHEEL OR BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398979March 3, 2021
ELECTRICAL SYSTEM
THERE WAS A RECALL ON THIS MODEL FOR THE IGNITION KEY SWITCH. I HAD IT REPAIRED THROUGH THE RECALL ON 1-13-2016. IT IS NOW 2021 AND THE PROBLEM HAS RETURNED. WHEN KEY IS IN THE IGNITION IT TURNS BUT WON'T START THE CAR. I HAVE TO REPEATEDLY TURN IT ON AND OFF. WHILE DRIVING THE DASH LIGHT COME ON INDICATING A SLIPPERY BRAKE LIGHTS WARNING. WHEN I FIRST START IT UP, I CAN'T GET IT OUT OF PARK WITH BRAKE APPLIED. I HAVE TO TURN IT OFF AND REMOVE KEY AND RE-INSERT AND TURN IT ON. I CONTACTED CHRYSLER THEY SAID THERE WAS ONLY A 2 YEAR WARRANTY ON THE RECALLED PART AND I WOULD HAVE TO PAY FOR A NEW KEY UNIT. THIS IS A REPEAT PROBLEM AND NEEDS ANOTHER RECALL. THE WIN MODULE IS ACTING UP AGAIN. I WENT ONLINE AT REPAIRPAL.COM AND THERE ARE HUNDREDS OF COMPLAINTS ABOUT THE SAME ISSUE. I ONLY HAVE 34000 MILES ON THIS 2009 VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398237February 28, 2021
UNKNOWN OR OTHER
VEHICLE WAS FAILING TO START. IT WOULD CRANK, BUT NOT START. OR SOMETIMES WOULD START AND DIE IMMEDIATELY. WE TOOK IT TO A REPAIR SHOP AND SAID NEEDED TO GO TO THE DEALERSHIP TO DIAGNOSE. TOWED IT TO THE DEALERSHIP AND AFTER SEVERAL DAYS WAS TOLD WE NEEDED A NEW TIPM WHICH WOULD BE $1500. INSTEAD WE ORDERED THE TIPM AND PUT IT IN OURSELVES (VERY EASY AND MUCH CHEAPER) BUT IT DID NOT RESOLVE THE PROBLEM. IT IS DOING THE SAME THING, AND NOW I HAVE PAID THE DEALERSHIP $160 FOR A DIAGNOSIS AND $650 FOR A PART THAT I CANNOT RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398085February 26, 2021
ELECTRICAL SYSTEM
I'VE REPLACED THE BATTERY 3 TIMES IN THE PAST 8 MONTHS. THIS LAST TIME THE BATTERY ALMOST EXPLODED BECAUSE OF THE DRAW ON IT. MY MECHANIC SAYS THERE'S NOTHING WRONG WITH THE VAN AND THE PARTS STORE SAYS THERE'S NOTHING WRONG WITH ANY OF THE 3 BATTERIES THEY SOLD ME. IVE GONE ON LINE AND OTHER PEOPLE COMPLAIN OF A PARASITIC BATTERY DRAIN.. MY VEHICLE WAS IN MY DRIVEWAY EACH TIME WHEN THE BATTERY WAS FOUND DEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397661February 24, 2021
ENGINE, POWER TRAIN, SUSPENSION
CAR SHUTS OFF WHILE DRIVING AND AT RED LIGHTS FRONT END STRUTS ARE WORE OUT TRANSMISSION SKIPS CAR RPMS GO UP BUT WANT SHIFT 9 CODES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397522February 23, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
2011 CHRYSLER TOWN AND COUNTRY WITH 114,212 MILES. WHILE PARKED, THE CAR ACTS AND SOUNDS LIKE IT WANTS TO, BUT WILL NOT START. TOOK IT TO THE DEALERSHIP AND WAS DIAGNOSED WITH A BAD TIPM (TOTALLY INTEGRATED POWER MODULE) AND FUEL PUMP RELAY. THIS IS A KNOWN ISSUE AND THE SAME ISSUE IN RECALL P54/NHTSA 14V-530 FOR THE DURANGO AND GRAND CHEROKEE LAWSUIT SETTLEMENT BUT FOR SOME REASON THE TOWN AND COUNTRY AND OTHER CHRYSLERS PETITIONS WERE DENIED. AFTER TALKING TO CHRYSLER, THEY ONLY SUGGESTED THAT I KEEP MY RECEIPTS IN CASE IT WAS ACCEPTED AS A RECALL BUT WOULD NOT GIVE ANY FINANCIAL HELP ON A $1400 REPAIR BILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397532February 23, 2021
POWER TRAIN
2011 CHRYSLER TOWN AND COUNTRY WITH 97,983 MILES. WHILE STOPPED AT A TRAFFIC LIGHT, THE TRANSMISSION STOPPED WORKING AND THE VAN WOULD NOT MOVE. WAITED INTO THE NIGHT FOR A TOW TRUCK TO TOW US TO A REPAIR SHOP. THE TRANSMISSION FAILURE IS A KNOWN ISSUE BUT NO RECALL ISSUED FROM CHRYSLER. STUCK WITH A $3,338.92 BILL FOR A NEW TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397344February 22, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING 50 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AFTER THE VEHICLE WAS PARKED. THE VEHICLE WAS TOWED TO JT'S DODGELAND OF COLUMBIA (190 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE IT WAS DIAGNOSED AS A HYDRAULIC SHIFT PUMP FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN) AS A SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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