Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11385611December 30, 2020
ELECTRICAL SYSTEM
THERE IS A BUZZING NOISE IN THE REAR PASSENGER SIDE DOOR THAT HAPPENS SOMETIMES WHEN I OPEN THE FRONT PASSENGER SIDE DOOR OR UNLOCK THE DOORS. THIS HAPPENS WHEN THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385376December 29, 2020
POWER TRAIN
LA VAN SE QUEDO SIN CAMBIOS DE VELOCIDAD, SIN FUERZA; FUE LA TRASMISION LA QUE SE DESCOMPUSO. ESTABA EN MOVIMIENTO CUANDO SUCEDI ESTO.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385237December 28, 2020
ELECTRICAL SYSTEM
LOUD BUZZ NOISE WHEN REAR PASSENGER SIDE DOOR UNLOCKS. ALSO CLOSES ON OWN SOMETIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385281December 28, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT UPON PLACING THE TRANSMISSION INTO REVERSE, THE VEHICLE WOULD NOT REVERSE AS NEEDED AND THAT AN UNKNOWN FLUID BEGAN TO LEAK FROM THE VEHICLE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE HE WAS INFORMED THE VEHICLE NEEDED A NEW TRANSMISSION. THE MECHANIC REPLACED THE TRANSMISSION WITH A NEW TRANSMISSION FROM AN UNNAMED LOCAL CHRYSLER DEALER. UPON RETURN OF THE VEHICLE, THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE INDEPENDENTLY DOWNSHIFTED WHICH CAUSED THE VEHICLE TO ABRUPTLY JERK FORWARD WITHOUT WARNING. THE CONTACT IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND BEGAN TO HEAR AN ENGINE KNOCK UPON RESTARTING THE VEHICLE. THE CONTACT COASTED THE VEHICLE INTO A SERVICE PLAZA WHERE HE HAD THE VEHICLE TOWED TO JOEY ACCARDI CHRYSLER, DODGE, JEEP, RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062). ONCE THERE, THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS UNDER WARRANTY BUT NOT THE ENGINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE REPAIR COST WOULD BE COVERED HOWEVER, THE DEALER REFUSED TO REPAIR THE VEHICLE. THE VEHICLE REMAINED IN THE POSSESSION OF THE DEALER UNREPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 147,000. *BF THE CONSUMER STATED DUE TO THE FAILURE OF THE TRANSMISSION, THE ENGINE WAS DAMAGED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385342December 28, 2020
ELECTRICAL SYSTEM
WIRING RUNNING AT BOTH BACK DOORS GET CAUGHT UP IN DOOR TRACK AND BREAK. THIS CAUSES WINDOWS AND DOORS ELECTRICAL SYSTEMS TO MALFUNCTION. SPEEDOMETER IS NOT WORKING ALONG WITH MILEAGE. THIS KILLS BATTERY REQUIRING YOU TO JUMP VEHICLE OFTEN. THIS HAS OCCURRED IN THE PAST YEAR, LOSING DIFFERENT THINGS AS TIME GOES BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384944December 25, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
ONE NIGHT 2 YEARS AGO I WAS DRIVING MY VAN. I DROVE IT AS USUAL ON MY DAILY ROUTINE. I WENT HOME AND ABOUT 30 MINUTES OF BEING HOME I WENT AND GOT IN MY VAN AND STARTED IT UP AND IT STARTED NORMALLY JUST AS IT ALWAYS DID. IT RAN FOR PRY 3 TO 5 SECONDS ONLY AND JUST DIED. I TRIED TO START IT BACK UP AND IT WOULD NOT START. TRIED STARTING IT FOR AN HOUR AND IT WOULD NOT START. THAT'S WHEN I RESEARCHED AND FOUND OUT ABOUT THE TIPM PROBLEM THAT DODGE HAS. I NEVER KNEW FOR SURE UNTIL RECENTLY IF THAT WAS INDEED WHAT THE PROBLEM WAS. UNTIL RECENTLY AND ONLY FOUND OUT BECAUSE I SOLD MY HOUSE AND HAD TO GET IT MOVED OUT OF MY GARAGE WHERE MY VAN SAT SINCE THE DAY IT DIED. I WAS NOT ABLE TO DRIVE MY VAN FOR PRY OVER 2 YEARS. MY VAN IS A 2013 AND HAS ABOUT 80,000 MILES ON IT. WE ARE THE ONLY OWNER. AFTER PAYING ALMOST $40,000 FOR A BRAND NEW VEHICLE I DEFINITELY DIDNT THINK I WOULD NOT BE VEHICLE LESS ANYTIME SOON. ONCE MY HOUSE WAS SOLD I HAD SOMEONE I KNEW COME TO TRY TO GET IT STARTED SO I COULD MOVE IT. A GUY LOOKED AT IT FOR A COUPLE DAYS BEFORE HE GOT IT STARTED. I WAS THRILLED. THAT'S WHEN I KNEW IT WASN'T THE FUEL PUMP THAT WENT OUT. TO GET IT STARTED WE HAD TO HOOK THE FUEL PUMP UP WITH A DIFFERENT WIRE THAT IS RAN TO ONE OF THE CIGARETTE LIGHTER SPOTS IN THE VAN. THAT WAS IN SEPTEMBER. THAT'S HOW I'VE BEEN DRIVING MY VAN SINCE. NOW THE OTHER DAY AS I DROVE OVER A BRIDGE MY VAN JUST DIED. REASON IS BECAUSE THE WIRE THAT IS PLUGGED INTO CIGARETTE LIGHTER TO FUEL PUMP GOT TO HOT AND BEGAN MELTING INSIDE THE CIGARETTE LIGHTER PLUGIN. THE WIRES BEGAN TO MELT AS WELL FROM BEING TO HOT. THIS IS VERY DANGEROUS AS IT CAN START A FIRE IN SOMEONES VEHICLE. SOMEONE CAN BE KILLED BECAUSE OF THIS AND IT CAN BE PREVENTED IF DODGE FIXED ALL THE VEHICLES WITH THIS SAME TIPM INSTEAD OF JUST SOME OF THE VEHICLES THAT THE RECALL WAS FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384842December 24, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE THE VEHICLE WAS RUNNING WITH THE CHARGING PORT BUTTON ENGAGED AND THERE WAS AN ABNORMAL BURNING ODOR DETECTED. THE VEHICLE SPONTANEOUSLY CAUGHT FIRE. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WAS NO POLICE REPORT FILED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED WHERE INFORMED AN INVESTIGATOR WOULD INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11384847December 24, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
THE ABS CONTROL MODULE IS DEFECTIVE AND THE ANTI-LOCK SYSTEM IS NOT OPERATING CORRECTLY. I HAVE HAD TO REPLACE BRAKE PADS 3 TIMES IN THE LAST TWO YEARS. I TOOK MY VAN IN FOR BRAKE REPAIR AND THE SERVICE TECH (WHO HAD WORKED FOR CHRYSLER PREVIOUSLY) DETECTED THE ISSUE AND FOUND THE RECALL AFFECTING THE VEHICLE (NHTSA CAMPAIGN # 09V351000). FCA HAS A TECHNICAL SERVICE BULLETIN OUT ON THIS ISSUE AND THIS IS A RECALL OUT FOR THIS PROBLEM, AFFECTING MY MAKE & MODEL YEAR BUT MY VIN NUMBER DOES NOT APPLY TO THE RECALL. HOW CAN THIS BE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384660December 23, 2020
AIR BAGS, SEATS
PASSENGER HEADREST ASSEMBLY RANDOMLY ENGAGED SOME SORT OF "AIRBAG" MODE. TWO SPRINGS DEPLOYED THE HEADREST FORWARD RAPIDLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384583December 22, 2020
FUEL/PROPULSION SYSTEM
THE VEHICLE DOES NOT CONSISTENTLY START AND HAS A CHANCE OF FAILURE WHEN IN OPERATION. I HAVE THE VEHICLE IN A SHOP AND IT HAS BEEN DIAGNOSED AS A FUEL PUMP RELAY THAT IS NOT CONSISTENTLY RECEIVING POWER. THIS HAS BEEN A WELL KNOWN ISSUE WITHIN THE TIPM SYSTEM BUT NO RECALLS ARE OPEN ON THIS SPECIFIC VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384360December 21, 2020
ENGINE
MISFIRE AND ROUGH IDLE AT ALL TEMPERATURES AND SPEEDS. DIAGNOSED WITH A FAULTY HEAD WITH LOW COMPRESSION ON CYLINDER 2 AT INDEPENDENT SHOP. MORE THAN 20% DIFFERENCE IN PSI COMPRESSION TEST WITH A LEAKDOWN LOSS OF NEARLY 80%, PULLED VALVE COVER SHOWS A ROLLED CAM. DEALERSHIP HAS VEHICLE FOR REPAIR UNDER EXTENDED WARRANTY BUT WILL NOT PERFORM LEAKDOWN TEST OR PULL THE VALVE COVER TO SUBMIT FOR REPAIR. THEY HAVE STATED THAT IT IS ROUGH TO RUN AND LIKELY UNSAFE TO DRIVE, AND YET INSIST THERE IS NOTHING THEY CAN DO, AS THIS IS JUST "HOW CHRYSLERS ARE". PRIOR TO DIAGNOSIS, FULL TUNE UP PERFORMED AND SPARK/FUEL WAS CHECKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384424December 21, 2020
POWER TRAIN
THE TRANSMISSION PUMP SEIZED CAUSING A LOSS OF HYDRAULIC PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384153December 19, 2020
AIR BAGS, SEATS
DRIVER SEAT GOT STUCK IN UP POSITION. SEAT WILL NOT GO DOWN AND PEDDLES WON'T ADJUST. THE AIR BAG IN THE HEAD REST DISCHARGED WHILE SITTING AT A RED LIGHT. NOT VERY SATISFIED.388RKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384028December 18, 2020
FUEL/PROPULSION SYSTEM
WE HAD TO REPLACE THE OIL FILTER ADAPTER IN OUR VAN BECAUSE IT WAS LEAKING. OUR MECHANIC SAID HE IS FIXING A LOT OF THESE IN VANS SIMILAR TO OURS. WHEN RESEARCHING ONLINE, WE SEE THAT LARGE NUMBERS OF PEOPLE WITH 2014 CHRYSLER VANS HAVE THE SAME ISSUE. SOME EVEN REPORTED THEIR VEHICLES CATCHING FIRE AS A RESULT OF THE ISSUE. IT COST OVER $600 FOR US TO HAVE IT REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384030December 18, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE LOCK ACTUATOR GEAR STRIPS, CAUSING A LOUD BUZZING NOISE WHEN LOCKING/UNLOCKING THE VEHICLE AND IN SOME CASES IT WILL NOT CONSISTENTLY ACTUATE CAUSING THE DOOR TO STAY LOCKED. THE MAJOR CONCERNS ARE 1) IF THERE IS AN EMERGENCY SITUATION AND SOMEONE IS UNABLE TO UNLOCK THE DOOR TO QUICKLY GET MY CHILD OUT OF THE VEHICLE BECAUSE THE LOCK IS NOT FUNCTIONAL. 2) THE NOISE IT MAKES IS LOUD AND MAY STARTLE DRIVERS OF THIS VEHICLE(FROM WHAT I'M SEEING, THIS IS A COMMON ISSUE ACROSS THE TOWN AND COUNTRY AND CARAVAN LINES OF VANS) AS THE LOCKS AUTOMATICALLY ENGAGE WHILE ENTERING THE ROAD WHICH COULD CAUSE A TEMPORARY LOSS OF CONTROL OF THE VEHICLE. THIS ENDANGERS BOTH THE DRIVER OF THE VEHICLE AND OTHER PEOPLE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384040December 18, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE LOSS MOTIVE POWER. THE CONTACT SHIFTED TO NEUTRAL WHILE THE VEHICLE WAS STILL IN MOTION TO RESTART THE VEHICLE. THE VEHICLE WAS RESTARTED AND DROVE WITHOUT FURTHER ISSUE. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. NYLE MAXWELL (14150 U S 79, TAYLOR, TX 76574, (512) 218-5300) WAS CONTACT AND STATED THAT THERE WERE NO RECALLS AND QUOTED REPAIRS OVER $3,000. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT RESEARCHED THE ISSUE AS BEING THE IGNITION MODULE AFTER CONTACTING SEVERAL INDEPENDNENT MECHANICS. THE FAILURE MILEAGE 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383471December 15, 2020
FUEL/PROPULSION SYSTEM
VEHICLE IS EXPERIENCING INTERMITTENT DEAD BATTERIES AND NO START ISSUES. HAD VEHICLE SHUT DOWN WHILE DRIVING AS WELL TO FUEL PUMP SHUTTING DOWN. AFTER DIAGNOSTIC FOUND THE FUEL PUMP WAS STAYING ON AFTER KEY WAS REMOVED KILLING THE BATTERY. THIS IS AN ISSUE WITH A BAD TIPM MODULE THAT HAD BEEN UNDER A RECALL ON THE PREVIOUS YEARS TOWN AND COUNTRY. CALLED THE DEALER TODAY ANS WAS TOLD ON THERE WERE NO OPEN RECALLS ON MY SPECIFIC VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383244December 13, 2020
SEATS
DRIVER SEAT ACTIVE HEAD RESTRAINT DEPLOYED WHEN NOT IN A COLLISION. THE CAR WAS OFF AND WE WERE LOADING KIDS IN THE CAR. CAN'T GET IT TO GO BACK TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382979December 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2016 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT AND ATTEMPTING TO PROCEED, THE VEHICLE FAILED TO MOVE. THE VEHICLE LUNGED FORWARD AND STOPPED WITH THE ENGINE REVVING. THE CONTACT REVVED THE ENGINE UP AND SLOWLY DROVE OFF THE ROADWAY AT 3 MPH. THE CONTACT THOUGHT THAT THE ISSUE WAS WITH THE TRANSMISSION. THE CONTACT HAD THE VEHICLE TOWED TO YOCHUM CHRYSLER DODGE JEEP RAM (1270 SOUTH HART STREET ROAD, VINCENNES, 47591, (812) 316-5381) WHERE THE VEHICLE WAS DIAGNOSED WITH A TRANSMISSION PUMP FAILURE. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382814December 10, 2020
ELECTRICAL SYSTEM
MY PASSENGER SIDE SLIDE DOOR MAKES A BUZZING SOUND WHEN THE DRIVERS SIDE DOOR OPENS. I HAVE RESEARCHED THIS ISSUE AND IT SEEMS TO BE A COMMON ISSUE WITH THESE VEHICLES AND APPEARS TO NEED A RECALL TO FIX THIS FAULTY PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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