Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11419971June 7, 2021
AIR BAGS
I bought my chrysler 2014 town and country a year ago used. The drivers seat headrest deployed a couple days ago. It didn't deploy while driving, I had just noticed it looked different. Split open one day. The plastic inside is broken. There were no messages about anything being activated for the headrest. Only the drivers side deployed. If this would've happened while I was driving it could have caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419654June 4, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle shuts off with no warning. Doors have opened on their own. Just got out of shop as could not start the vehicle or lock the doors. This has been a dangerous experience. There was a recall for this Wireless Ignition Node Module on 2008-2010. I believe this recall should be extended to the 2012 also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419690June 4, 2021
ENGINE, POWER TRAIN
I bought my car from 440 Dodge in Jersey City NJ, I had Mopar Insurance for repairs. I bought it back twice for transmission purposes, Dealer did change a somewhat sensor to change shifting on trans at no charge cause I was covered but know it's happening again, Not shifting accordingly, gas is burning cause of staying in gears that are not shifting. Trans is not slipping but I'm having the same problem on shifting and will stay stuck on same gear and car will keep accelerating wich in some cases l'd have to keep foot on brake, pull over and let system reset. What are my options in this case, Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419498June 3, 2021
SEATS
While exiting our parked 2015 Town and Country, the driver side active headrest on my wife’s van went off. There was no collision or jarring of the vehicle. We contacted the dealer and were told it would have to be repaired out of pocket. I have seen this problem online and feel as though a recall should have been in place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419287June 1, 2021
UNKNOWN OR OTHER
The drivers side passenger electric side door won’t open. The door is permanently locked it normally opens with a electric motor that does it at the push of a button. None of the 4 ways to open the door with the electric motor works. The door also doesn’t open manually from inside or outside the door. The vehicle hasn’t been fixed or looked at it just stopped working. The was a unusual noise about a week before when the door would latch shut as soon as it closed. The door no longer functions as a way out of the van. This is a hazard in case passengers need to get out of the van in a emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418933May 28, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STRUCTURE:BODY
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418631May 26, 2021
STRUCTURE:BODY
The sliding rear doors became stuck and will not open. In the event of an emergency, the children will not be able to exit the vehicle quickly. The problem is confirmed by a dealer. The vehicle has not been inspected by the manufacturer, police or insurance representatives. There were no warning lamps or messages.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418653May 26, 2021
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
While driving on the freeway, the engine completely shut off. I lost power steering, power and all electrical power. I stopped then it turned on fine with no issues. Not reproduced. No prior messages or symptoms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418028May 21, 2021
ENGINE
This 2014 Town & Country stalls while driving, even when driving on the highway. It is extremely dangerous to me, and especially to my wife and children ! The check engine light comes on when it is about to stall. My ASE Certified mechanic read a P0302 trouble code. This means that #2 cylinder has a misfire. The mechanic replaced all spark plugs and coils, but the same missfire remains. The actual problem is a defective cylinder head on the left bank. This was determined by a cylinder leak-down test, which shows that #2 exhaust valve is leaking compression. This defective left (#2,4,6 cylinders) cylinder head is well known by all FCA Dealers. My dealer says that ALL of his mechanics have a great deal of experience doing this defective cylinder head replacement. Tens of thousands of left cylider heads have been replaced under an EXTENDED WARRANTY PROGRAM, issued and approved by FCA, which extends engine warranties on their 3.6 LITER ENGINES to 10 YEARS or 150,000 miles. When I try to get my vehicle's defective cylinder head replaced under the EXTENDED WARRANTY FCA PROGRAM, FCA says that they will only replace the defective cylinder head on 2011, 2012, and 2013 vehicles ! They will not cover my vehicle ! Please help, before this engine defect causes a major accident for my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417974May 20, 2021
STEERING, SERVICE BRAKES, ENGINE
I was driving about 30 mph when I couldn’t accelerate or brake. The power steering also went out. I saw the traction light on. As I tried to move to the shoulder, I almost got hit. I turned the van off and then restarted it. When it started back up, no lights were on. This has done this to me every time I’ve driven it in the past 2 weeks. It is a big safety issue. I’m scared to drive it. I just recently had the fuel injector and spark plugs replaced. This did not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417616May 18, 2021
STRUCTURE:BODY
On warm days, the sliding door on driver's side will not latch when it closes. The door constantly tries to latch shut. After the van has been sitting in a garage, out of the direct sunlight, it is able to latch shut again. This opening and closing occurs while the vehicle is in motion and stopped. Furthermore, there is a seat right next to the door. Thus, this is a safety risk because the unlatched door poses a risk of injury or death during a collision or accident. The Chrysler dealers have not able to solve this issue and there are countless instances online of other van owners reporting the same issue. This is well, documented issue that the manufacturer cannot explain or solve. Please recall the van before someone dies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417450May 17, 2021
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: OIL COOLER
THE CONTACT OWNS A 2013 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING AT 70 MPH, THE CONTACT NOTICED THAT ALL OF THE OIL HAD LEAKED OUT OF THE VEHICLE. THE CONTACT STATED THE OIL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE OIL COOLER NEEDING TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,157.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417511May 17, 2021
ELECTRICAL SYSTEM
THE CONTACT OWNS A 2012 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO ORIGINALLY DIAGNOSED THE FAILURE AS A FUEL PUMP RELAY FAILURE. THE FUEL PUMP WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MAP SENSOR WAS REPLACED AND THE FAILURE RECURRED. THE VEHICLE WAS THEN DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) WAS FAULTY AND NEEDED TO BE REPLACED HOWEVER, THE PART FOR REPAIR WAS NOT AVAILABLE. Garden City Jeep Chrysler Dodge Ram (283 N Franklin St, Hempstead, NY 11550) WAS MADE AWARE OF THE FAILURE BUT INFORMED THE CONTACT THAT THEY WOULD NOT BE ABLE TO DIAGNOSE THE VEHICLE FOR AT LEAST ANOTHER MONTH. East Hills Chrysler Jeep Dodge Ram SRT AND Westbury Jeep Chrysler Dodge RAM Service & Parts (111 Bond St, Westbury, NY 11590) WAS CONTACTED AND INFORMED THE CONTACT THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS ALSO INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED AND REMAINED WITH THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RELATED THE FAILURE TO NHTSA Campaign Number: 15V115000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 225,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416819May 16, 2021
POWER TRAIN, SUSPENSION, STRUCTURE:BODY
THE TRANSMISSION HYDRAULIC PUMP FAILED AND CAUSED COMPLETE FAILURE OF THE TRANS AT 105000 MILES. THE ROCKER ARMS FAILED AT 97000 MILES. THE FRONT LOWER AARM BUSHINGS FAILED AT ABOUT 60000 MILES. THE REAR SLIDER DOORS DON'T LOCK AND WHEN THE DEALER TRIED TO REPAIR THEM THEY MADE IT WORSE NOW THE WINDOWS IN THOSE DOORS ARE FAILING. ALSO A CODE FOR THERMOSTAT HOUSING POPPED UP AFTER THE ROCKER ARM REPAIR. WHAT A TERRIBLE VEHICLE. IT'S ONLY 5 YEARS OLD AND I'M A STICKLER ABOUT MAINTENANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416748May 15, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
ELECTRICAL SYSTEM SHUT DOWN AND POWER WINDOW FAILURE, DOME LIGHT FAILURE AND REMOTE CONTROL DOOR LOCK/UNLOCK FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416489May 13, 2021
AIR BAGS
THE CONTACT'S SISTER-IN-LAW OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT HER SISTER-IN-LAW WAS STOPPED AT A RED LIGHT WHEN THE VEHICLE FROM BEHIND, HAULING A TRAILER, REAR-ENDED THE VEHICLE WHICH RESULTED IN HER REAR-ENDING THE VEHICLE IN FRONT. THE CONTACT'S SISTER-IN-LAW HIT THE STEERING WHEEL FOUR TIMES DURING THE CRASH AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S SISTER-IN-LAW RECEIVED MEDICAL ATTENTION ON THE SCENE AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11416168May 11, 2021
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, A VEHICLE WAS T-BONED BY WHILE IN THE MIDDLE OF AN INTERSECTION WHICH PROPELLED THE VEHICLE INTO THE CONTACT'S VEHICLE HEAD ON. THE AIRBAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT AS WELL AS THE OTHER DRIVERS AND PASSENGERS WERE CHECKED OUT AT THE SCENE BY PARAMEDICS AND WERE TREATED FOR SCRAPES AND BRUISES. THE CONTACT LATER SOUGHT TREATMENT AT AN URGENT CARE FACILITY FOR PAIN TO HER LOWER BACK AND BOTH SHOULDER AREAS. A POLICE WAS FILED AT SCENE. THE CONTACT AND DRIVER OF THE VEHICLE THAT WAS PROPELLED INTO THE CONTACT BOTH LIVED NEAR THE SCENE OF THE ACCIDENT AND WERE ABLE TO DRIVE THE VEHICLE TO THEIR RESPECTIVE HOMES. THE OTHER DRIVER THAT CAUSED THE ACCIDENT HAD TO HAVE THEIR VEHICLE TOWED TO AN INDEPENDENT MECHANIC. AN ADJUSTER WAS CALLED TO THE CONTACT'S HOME TO ASSESS THE DAMAGE AND THE VEHICLE REMAINED IN THE POSSESSION OF THE CONTACT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
0
#11415939May 10, 2021
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
ALARMS GO IFF.DRIVING.ALLIGHTS GO OUT.CANT SEE .DRIVING INTERSTATES AT 70 TO 80 MPH...THIS IS REAL DANGER TO ALL OWNERS OF ANT CARAVANS AND TOWN AND COUNTRY VANS. ID LIKE TO FILE A LAWSUIT PROTECTING ALL OF US OWNERS? HOW MANY HAVE BEEN KILLED AND NEVER REPORTED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415947May 10, 2021
UNKNOWN OR OTHER
THE PASSENGER SIDE SLIDING DOOR IS STUCK IN LOCK AND WILL NOT OPEN. NOW WHEN I LOCK THE CAR I HEAR A BUZZING NOISE FROM THE DOORS. I HOPE THE OTHER SLIDING DOOR DOESNT LOCK BECAUSE I HAVE A CHILD WITH CEREBRAL PALSY AND HOW WOULD I GET HIM OUT INCASE OF AN ACCIDENT. I NEED TO USE MY VAN ALOT FOR DOCTOR APPOINTMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415436May 6, 2021
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN WARM WEATHER MY DRIVERS SIDE POWER DOOR WILL NOT LATCH- THE MOTOR KEEPS CYCLING. ALSO, WHEN I HIT A BUMP THE CAR WILL CHIME, INTERIOR LIGHTS COME ON AND THE OPEN DOOR LIGHT WILL ENGAGE AD IF THE DOOR IS OPEN. THIS HAS BEEN HAPPENING FOR APPROXIMATELY 4 YEARS AND I CANNOT FIND A SOLUTION. IT IS ONLY AN ISSUE A WARM WEATHER (ABOVE 70 DEGREES). CHRYLSER HAS NOT BEEN ABLE TO FIX THE ISSUE. I CONDUCTED AN INTERNET AEARCH AND IT APPEARS THAT I AM NOT THE ONLY OWNER WITH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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