Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11423509July 5, 2021
STRUCTURE:BODY
The passenger side sliding door will not latch when the weather is hot, over 80 degrees. Now when I drive the alarm bell of the door being open has started going off. Worried the door will open while driving putting my children im danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423362July 3, 2021
ELECTRICAL SYSTEM
Charge Hub mounted between trim panel on drivers side between second row and third row seat burned. I parked and smoke started rolling in van. Strong burning smell. Had to call Fire Dept.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423249July 2, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
The contact owns a 2016 Chrysler Town and Country. The contact stated that the driver-side rear sliding door locking mechanism failed and the door would not open from inside or outside the vehicle. The vehicle was taken to an independent mechanic who replaced the door actuator and the failure was remedied. Later the failure had occurred on both the rear driver’s and passenger’s side sliding door. The failure was not yet repaired. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422726June 29, 2021
UNKNOWN OR OTHER
Stopped at a light and the engine stalled. Radio (uconnect system) turned off but dash lights still in operating order. I had to put the car in park and restart the ignition. it started right up at that point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422662June 28, 2021
AIR BAGS
During an accident, the front driver side was impacted. My brother was driving, and hit his head on the windshield after air bags failed to deploy. He rear-ended another vehicle on the highway when he was going somewhere around 40-50 MPH. He is handicapped, and therefore was seat belted into his wheelchair in addition to the car seatbelt. It is believed that his chair seatbelt kept him from hitting his head harder or from permeating the windshield. Pictures included below show his van (white) and the vehicle he hit (grey/silver) with the rear end damages.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11422550June 28, 2021
ENGINE, STEERING, ELECTRICAL SYSTEM
On occasion at least four different times in the past two months, my vehicle has completely shut off while I am driving it. In an instant, a warning comes on my dash that has a lightening bolt, the engine and all electrical/power shuts off, the wheel locks, and I am only able to brake. I have taken it to the dealership where they charged me $100 to find what the issue was, even though unsuccessful. They said because the vehicle showed no codes, they didn’t know the reason for the malfunction, and sent me home. I called Chrysler Recall and they said because there are no open recalls, they are unable to help me. When searching online, I see a lot of people have had this exact same issue but no one helps them fix it. Lawsuits have emerged. Accidents have happened. I have three small children who rely on me and my vehicle. It is completely unsafe for us to drive and for others around us on the road. No one will help diagnose or fix the problem. I need help fast! Please help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422392June 26, 2021
AIR BAGS, SEATS
The driver side AHS headrest, which is both part of the seat and the airbag system, decided to activate without warning. I know these can be reset but, upon checking out the inside, it is clear that some plastic components have failed, allowing it to activate for no reason. I have researched this and read where Chrysler knows this is a problem but they have not recalled the vehicles, due to this faulty material. I can't afford $1000 headrest because it's faulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422412June 26, 2021
ELECTRICAL SYSTEM
Rear sliding door lock makes buzzing sound. Stopped locking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422205June 24, 2021
UNKNOWN OR OTHER
Left Sliding Door Locked and would not open. This has happened twice since I have owned this vehicle: 01/06/2020 and again 06/01/2021. Both times Door Lock Actuator had to be replaced. This is very dangerous......emergency situations with child in backseat .......would have to access child from right sliding door ! Wasting precious time . I tried multiple ways to get door unlocked both times but to no avail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421659June 21, 2021
FUEL/PROPULSION SYSTEM, ENGINE, ELECTRICAL SYSTEM
BOUGHT THE CAR NEW IN 2014, (IT WAS THE 6TH CHRYSLER MINIVAN I'VE OWNED SINCE 1995.) I LOVE THESE MINVANS! THIS ONE HAS HAD AN ONGOING PROBLEM WITH CYLINDER #3 MISFIRING AND CAUSING VIOLENT SHAKING (AS IF IT HAD A BROKEN ENGINE MOUNT). THE PROBLEM HAS ALWAYS BEEN DIAGNOSED AND EVENTUALLY "FIXED" BY THREE DIFFERENT CHRYSLER SERVICE DEPARTMENTS IN NC, FL & VA.(THE PROBLEM OCCURED ON VARIOUS TRIPS). IT WAS USUALLY DIAGNOSED AS A FAULTY FUEL INJECTOR. MOST RECENTLY IT WAS DIAGNOSED AS A SPARK PLUG FAILURE DUE TO A TINY CRACK IN THE INSULATION. THEY INSTALLED A NEW SPARK PLUG, AND AFTER LEAVING DEALERSHIP AND DRIVING NO MORE THAN 20 MILES, VIOLENT SHAKING OCCURED AGAIN. I IMMEDIATLEY RETURNED TO THE DEALERSHIP. THIS TIME #3 SPARK PLUG HAD "EXPLODED" AND CAUSED THE CYLINDER HEAD TO CRACK. ALL PREVIOUS REPAIRS WERE COVERED BY THE "LIFETIME" WARRANTY PURCHASED AT THE TIME OF PURCHASE IN 2014. HOWEVER THIS TIME, CHRYSLER INSURANCE SENT AN INVESTIGATOR WHO DETERMINED THAT THE DAMAGE WAS CAUSED BY THE EXPLODING SPARK PLUG AND THEREFORE DENIED COVERAGE. THE CHRYSLER SERVICE TECHNICIAN SAID THE "PCM" FAILED, CAUSING THE SPARK PLUG FAILURE. THE INSURANCE AGENT CONTINUES TO DENY THE CLAIM BECAUSE THEIR POLICY "DOES NOT COVER SPARK PLUG PROBLEMS" ! THEY NOW WANT ME TO PAY $2500 FOR REPAIRS. IN ALL CASES, THE "CHECK ENGINE LIGHT" CAME ON AND I WOULD RETURN TO A CHRYSLER DEALERSHIP TO HAVE IT CHECKED. THEIR COMPUTER CHECK ALWAYS DEFINED THE PROBLEM AS BEING SOMETHING IN CYLINDER #3, BUT INCONCLUSIVE BECAUSE OF NO OBVIOUS ENGINE SYMPTOMS. THEY WOULD RESET THE ENGINE LIGHT AND SEND ME ON MY WAY UNTIL AN ACTUAL PROBLEM OCCURED, AND THEN LEAVE THE VEHICLE FOR MORE DETAILED CHECKING. EACH TIME THE PROBLEM OCCURED AT HIGHWAY SPEEDS AND USUALLY IN HEAVY TRAFFIC ON I-95...A DANGEROUS TIME AND PLACE FOR ENGINE PROBLEMS TO OCCUR. PLEASE NOTE THAT EVERY PROBLEM WE'VE HAD WITH THIS VEHICLE HAS ALWAYS BEEN WITH CYLINDER #3 "MISFIRING". IS THERE A PROBLEM HERE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421738June 21, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY WIFE WAS DRIVING, THE VEHICLE STALLED WITHOUT WARNING. SHE WAS APPROACHIGN A STOP SIGN INTERSECTION WHEN THIS OCCURRED. ALL 3 OF MY KIDS IN THE CAR. THE ELECTRONIC STABILITY CONTROL LIGHTS CAME ON, POWER STEERING AND BRAKES WERE AFFECTED. VEHICLE WAS TURNED OFF AND RESTARTED. VERY DANGEROUS. THERE ARE MULTIPLE TRAIN CROSSINGS IN MY AREA AND MY WIFE AND I DRIVE THESE ROUTES FREQUENTLY. THIS SEEMS TO BE A COMMON CONCERN BASED ON THE COMPLAINTS AND NEEDS TO BE RESOLVED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. I URGE ANYONE WHO EXPERIENCES THIS TO REPORT IT TO THE NHTSA. I URGE THE NHTSA TO OPEN AN INVESTIGATION AND INITIATE A RECALL ON THIS MATTER WHICH COULD POTENTIALLY AFFECT THOUSANDS OF DRIVERS (VEHICLE OWNERS) AS WELL AS THE PUBLIC AT LARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421245June 17, 2021
POWER TRAIN
Loss of motive power. Transmission slip, engine revs with no acceleration. Clunks in transmission. Clicks in transmission. No gears working. Not motive power cold or hot. Sudden failure with no previous symptoms. In town 25 mph. Inoperable. approx 67,000 miles. My VIN was not included on the Recall. My Van meets the Dealer recall specifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421276June 17, 2021
ELECTRICAL SYSTEM, AIR BAGS
The contact's father owns a 2010 Chrysler Town and Country. The contact's father had the vehicle serviced under NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) at a dealer. After the contact's father passed, the contact took possession of the vehicle. The contact stated that as she attempted to unlock the vehicle with her key fob, the vehicle failed to unlock. The contact was able to enter the vehicle with the key however, the vehicle failed to start. Due to the failure, the contact towed the vehicle to a dealer. After a few days in their possession, the contact was given an estimate for the replacement of a new battery. The next day, she was contacted again and was informed that the ignition switch also needed to be replaced. The dealer linked the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) however, the recall vehicle had been previously repaired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421194June 16, 2021
UNKNOWN OR OTHER
The passenger sliding door becomes permanently locked preventing you from opening the door, from the outside or manually, to access your children. Fortunately for us we were not in an accident when this happened and I was able to use the other door. This is a very common issue for the Town and Country vans and there needs to be a recall on the door actuators used before someones child is prevented from exiting a vehicle in an emergency. I am having the door repaired by West Richland automotive and they have confirmed a faulty actuator. There were not any warning lamps or messages prior to the door locking itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420811June 14, 2021
TIRES
The contact owns a 2008 Chrysler Town & Country equipped with Mastercraft tires, Tire Line: Stratus AS, Tire Size: 225/65/R16, DOT Number: U942F35. The contact state the sidewall separation caused a blowout of the rear driver’s side tire. The contact stated the tow truck driver informed her that the front driver’s side tire also had sidewall separation. The contact towed the vehicle to the tire shop and had to the front and rear driver side tires replaced. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 123,940.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420222June 9, 2021
ELECTRICAL SYSTEM
Instrument cluster started spazing out then smelled wires burning. Resulted in the body control module catching fire.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11420087June 8, 2021
SEAT BELTS
The contact owns a 2014 Chrysler Town and Country. The contact stated that the third-row passenger’s and driver’s side seat belts were not sitting across the passenger's chest correctly. The seat belts were mounted from the front of the seat rather than mounted from behind the seat. The dealer inspected the third-row seat belts and was unable adjust the seat belts. The manufacturer was made aware of the failure. The failure mileage was 118,861.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420221June 8, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My van has a failing TIPM and apparently this is a common thing with these vans. It causes the horn to sound, wipers to start even when the vehicle is parked with no one in it and the engine off. It also causes the vehicle to shut off the fuel pump causing the vehicle to shut off while driving. Chrysler is well aware of this and refuses to issue a recall, even though this is something that happens to many of their 2008 vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419857June 7, 2021
POWER TRAIN
I was on my way home to Georgia from Ohio when before I got to Asheville NC my car started making a funny noise and had been doing so for about 30 minutes and it was starting to have a hard time shifting. The check engine light did come on but I was trying to look for gas also because it was the week there was a gas shortage going on and I was less than a quarter of a tank when I started to look for gas and the vehicle started acting up. Manage to find gas and my dad who is 81 looked but could not really see anything and we managed to make it to the exit where we were suppose to meet my dad's cousin for dinner and meet him for the first time and my dad seeing him for the first time in over 53 years. I barely got it to the gas station and he came and got us and we went to eat. I called my husband and him and my sister drove about three hours to get us and my husband to look at the car. I had gotten a hotel room for us (my mom and dad, granddaugher and I). My husband looked at it and was researching it while on the way up to Asheville. He drove around the parking lot and then he attempted to drive it to the hotel which was on the other side of the interstate and not even a half mile away and we barely got there and said he can't drive it home. It was not even shifting manually into the gears . The next day he got a ride to Asheville and rented a uhaul truck with a tow dolly and towed it home and the next day he took it to the transmission shop where we need a rebuilt transmission ours is gone. It is still in the shop waiting to be fixed was told it would be 3 to 4 weeks. This Tuesday it will be 3 weeks 6.8.21. We will have documentation of it being fixed once we get it from the shop. I could have been on the interstate and it could have just stalled thus causing an accident and possibly someone being killed because there was no warning the check engine light went on when I noticed I was having a problem with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419892June 7, 2021
SEATS
Driving in a subdivision at about 20 mi/hr and the passenger headrest AHR deployed for absolutely no reason and without warning hitting the passenger sharply in the back of the head. Looking at the unit it appears that the plastic component holding a retention pin gave out releasing the pin which was still in the grip of metal claws so we know the solenoid didn't accidently activate. The plastic simply broke!! Fortunately it didn't result in injury other then a sore head! There are a lot of reports of this happening with these headrests so it is recurring problem which I'm surprised hasn't been addressed yet. If/when the drivers side does the same thing it could result in an accident causing situation.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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