Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11449482January 30, 2022
TIRES
WE PURCHASED A SET OF 4 NEW TIRES ONLINE WITH MANUF. WARRANTEE. HAD THEM INSTALLED. EXACTLY A WEEK LATER THE BACK PASSENGER SIDE BLEW WHILE DRIVING TO PICK MY DAUGHTER FROM SCHOOL(ON THE SIDE NOT TREAD OF TIRE.) CALLED HANKOOK . ITHEY ASKED ME TO GO TO TIRESPLUS TO HAVE IT INSPECTED AND REPLACEMENT DONE. THE TIRE PLACE PUT THE NEW TIRE ON AND CHARGED ME. THEY STATED CALLED HANKOOK AND PUT THE CASE NUMBER IN BUT DID NOT AGREE TO SEND THE BROKEN TIRE IN WITH THIER DISTRIBUTOR TO HANKOOK SO THAT THEY COULD DO A REFUND OR REPLACEMENT. I SPENT HOURS ON THE PHONE BACK AND FORTH. I NEEDED A CAR SO I PAID AND LEFT. I STILL KEPT CALLING AND HANKOOK STATED THAT THEY COULD NOT REFUND ME. THAT THEY NEEDED THE TIRES PLUS PLACE TO RETURN THE TIRE, THEY WOULD PAY THEM AND THE TIRES PLUS HAD TO PAY ME. THE TIRES PLUS STATED THAT THEY WOULD NOT DO THAT AND THAT THEY DO NOT HAVE HANKOOK DISTRIBUTORS, EVEN THOUGH I WAS SENT TO THEM. THESE WERE BRAND NEW TIRES LESS THAN A WEEK INSTALLED. I AM NOW WORRIED THAT THE OTHER 3 MAY BE DEFECTIVE AND I HAVE ALREADY SPENT OVER MY BUGET ON THIS ISSUE. I SPOKE TO JD AT HANKOOK 615-432-0700 WHO SAID SHE WOULD TALK TO HER SUPERVISOR. I HAVE NOT HEARD BACK. I WILL EMAIL THEM A COPY OF PAYMENT PROOF AND PHOTOS OF THE TIRES. BUT SHE STATED THAT IF TIRES PLS WAS NOT SENDING THE TIRE, THEY COULD NOT REFUND ME. THE COMPANY THAT THEIR REPRESENTATIVE YOCELYN-TOLD ME TO GO TO---WILL NOT SEND THEM THE TIRE ,SO I DONT GET MY MONEY BACK. AND IM NOW CONCERNED ABOUT THE OTHER TIRES ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449243January 28, 2022
UNKNOWN OR OTHER
2008 CHRYSLER TOWN AND COUNTRY. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE TO PERFORM SAFETY RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449059January 27, 2022
ENGINE, UNKNOWN OR OTHER
It has happened twice now the my 2016 town and country has turned off out of no where. The first time i was just getting off the freeway and the whole car lost power in Strang way and the string wheel locked up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449163January 27, 2022
POWER TRAIN
The contact owns a 2016 Chrysler Town & Country. The contact stated that while driving approximately 45-50 MPH, the check engine warning light illuminated. The contact also stated that the headlights became significantly dim; additionally, the taillights failed to work as designed. The vehicle was taken to a Pep Boys to be diagnosed. The contact was informed that the transmission failed and needed to be replaced. Then, the vehicle was taken to an independent transmission specialist who diagnosed that the transmission torque converter needed to be replaced. The vehicle was taken to the dealer who diagnosed that the entire transmission needed to be replaced. The contact referenced NHTSA Campaign Number: 16V461000 (Power Train). The manufacturer was notified of the failure and informed the contact that they would cover the labor for the transmission replacement. The vehicle was not yet repaired. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449023January 26, 2022
ENGINE
The oil filter adapter housing is plastic and was leaking oil. The leak was so much that there was burning oil smell in the cabin while driving. The oil leak could potentially reach the exhaust manifold causing a vehicle fire. I was able to replace the faulty oil filter housing unit with a non-plastic unit. This is a well known issue with the Chrysler products that have the pentastar engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449042January 26, 2022
ENGINE
The number 2 cylinder lost compress and is not functioning/firing with the other 5 cylinders. The engine issue makes the car shake and shudder while driving (similar to having a flat tire). The car is at the dealer now for diagnosis and potential repairs. Pentastar V6 motor that had similar problems in the past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448913January 25, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The issue is the fuel pump relay which is internal to the total intigrated power modual or tipm. The van wouldn’t start.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448128January 19, 2022
AIR BAGS
The van was parked and ignition turned off. Airbags deployed without warning. No collision, no bumpy road conditions, and no warning prior to deployment. Van was inspected at repair shop through insurance where they determined it was a manufacturer issue. When we contacted the manufacturer they stated since there was no recall they could not help us. Police was called and report made. Also have witnesses that van was parked and turned off at the time. Thankfully no one was in vehicle or could have been worse. Front airbags are the only ones that deployed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447366January 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2008 Chrysler Town and Country. The contact stated that she had experienced multiple electrical failures with her vehicle. The contact stated that the air bag and gas cap warning lights would intermittently illuminate without incident. Additionally, the horn would independently blare both while in use and while stationary. She also mentioned that the internal lights would active overnight which would drain the battery. The contact had taken the vehicle to a dealer who diagnosed the vehicle with a defective TIPM (Totally Integrated Power Module). The contact was given an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447203January 12, 2022
ELECTRICAL SYSTEM
Both power sliding doors are malfunctioning. The will not close when using the remote on the key fob or the buttons inside the cabin. There is also no visual (lights) or sound signal alerting us to the failure of the door operation. The door remained open after passengers exiting the vehicle while in public parking lots and at our residence. Intermittently the power sliding doors stop working at all and do not open all the way and get stuck half way opened causing a safety hazard for my family members.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447025January 11, 2022
ENGINE
OIL HOUSING LEAK FAILURE which when speaking with my mechanic and looking online, this is a HUGE problem with these vehicles. I don't understand why this has been a recall item as I can see over 56,000 issues online for it. SUCH An ISSUE there is a back order of part. the oil leak is dangerous and can cause fires to cars with mostly families driving them
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447067January 11, 2022
POWER TRAIN
The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at 30 MPH, the vehicle stalled. The contact was able to pull over nearby an independent mechanic. The mechanic diagnosed the vehicle with a transmission pump failure. The vehicle was not repaired and remained with the independent mechanic. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447074January 11, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
I was driving my 2012 town & country van on the expressway and the van started slowing down and were jerking backwards and forward it was trying to shut off. I became very afraid for my children safety as well as mine. Ignition switch was stalling while I was driving. The car behind me was driving so fast ,that I had to pull off the expressway before me and my family would die. This should be a recall so other family member would not die. Bad ignition switch can cost a family their life's. Please look into this I thank God that me and my kids are still alive. I would like to have a recall on this item( ignition switch) before it cause someone life. Please fix my van. Thank you
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11447098January 11, 2022
ELECTRICAL SYSTEM
Ignition Switch. The switch moves somtimes out of run postion, turning off the engine, spesially when the engine is worm. ( I found this information in my Hayes Repair Manual where they also says it has a recall since 2015) Dealer claimed it was a computor glitch. Only the dealer ship. The Techs could could not get a clear signal that's why they said it was a computor glitch. But I think they know more because they said it might be the ignition switch. When I asked they if the had one they said no because they are waiting for parts from China....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446891January 10, 2022
ENGINE
The bearings in the rockers went bad and allowed the rockers to make contact with the camshafts. The camshafts are bad and the rockers are bad. There is metal in the oil system now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446953January 10, 2022
ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR, ELECTRICAL SYSTEM:IGNITION
The contact owns a 2009 Chrysler Town and Country. The contact stated while driving 10 MPH and pulling into a parking lot, the vehicle inadvertently stalled and the ignition key was released. There were no warning lights illuminated. The contact stated that she reinserted the key into the ignition switch and restarted the vehicle; however, the failure reoccurred as she was attempting to pull into a parking space. The vehicle was towed to an independent mechanic who diagnosed that the camshaft had failed and needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred twice while driving from the independent mechanic to her residence. The vehicle was taken back to the independent mechanic. The contact contacted an unknown dealer who advised that they were not aware of that specific failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446500January 6, 2022
POWER TRAIN
The transmission failed on a four lane highway (with 78,260 miles and original owner), as my wife and young son were trying to pull out from an intersection and merge into traffic, risking their safety and others on the same road. A moaning noise, which points to the transmission pump that was recalled on other same year models, seems to be the culprit according to the dealership, which requires a new or remanufactured transmission. After speaking my wife, who was in the process of running errands on 1/5/2022, the vehicle did not make any noise upon starting on her trip, but did start a slight moaning noise at one of her stops, which she stated sounded similar to the sound a power steering pump makes when low on fluid. Additionally, the vehicle was in for its annual safety inspection and PA emissions testing on 12/16/2021, for which it passed with no issues noted. The vehicle is currently sitting at a garage (after getting an initial diagnosis at the purchased dealership, Jim Shorkey Chrysler in North Huntingdon, PA) to get a second estimate of needing a new transmission. There were no warnings prior to this occurring, such as hesitation, check engine lamps, etc., and even on initial drop off, the check engine light still was not illuminated (the dealer has stated there are 3 codes for the transmission in the computer, but was not able to confirm whether the engine light was on now). After now reading various Internet websites, speaking with both the dealer and a mechanic, and even to a local tow truck driver, these vehicles all appear to have very similar transmission issues. The local mechanic stated he has replaced three of these exact transmissions for pump issues within the last few months. Being that there is such a backlog on replacements of this model, this points clearly that it is a safety issue on these vehicles and many, many of the same model outside of the recall date are suffering the same fate and NEED to be recalled IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446512January 6, 2022
AIR BAGS
The contact owns a 2009 Chrysler Town and Country. The contact stated after parking the vehicle at her residence, shortly after she heard a loud abnormal noise. The contact stated when she approached the vehicle, she saw the front driver’s and passenger’s side airbags had deployed independently, shattering the front windshield and rear passenger’s side windows. The contact stated no one was injured nor sought medical attention. The contact towed the vehicle to a local dealer where it remained. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446143January 4, 2022
STRUCTURE:BODY
Rear sliding door lock actuator has failed and is stuck in locked position. It is impossible to open the door from inside or out using either manual or electric opener. This is dangerous as this door can no longer be used in case of emergency or accident. It is also not apparent anything is wrong. It just does not unlock or open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445330December 28, 2021
POWER TRAIN
Pump Failure in Transmission. Transmission Pump locked up and stalled vehicle in road locked up wheels
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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