Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11458545March 27, 2022
POWER TRAIN, STEERING, SUSPENSION
After Transmission failure 6 Months ago problems with Steering Vehicle, finally System locked up and unable to make a Left Turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458006March 23, 2022
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2009 Chrysler Town and Country. The contact stated that the TPMS warning light was illuminated, indicating that both front driver's side tire and the front passenger's side tire were underinflated; however, upon taking the vehicle to an independent mechanic, the contact was informed that the tire pressure for both tires were correct. The contact stated that the failure had been reoccurring. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458043March 23, 2022
SEATS
passenger side air activated head rest engaged with piston intact. plastic holding piece broke apart. now the headrest is apart and there is no head restraint on the passenger side this it is a health and safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457789March 22, 2022
POWER TRAIN
On March 13th, 2022, we were driving from Cincinnati, Ohio to Florida on vacation in our 2016 Chrysler Town & Country van. We got off the exit in Macon, Georgia to eat dinner and once we got off the exit, the car would barely move. We had the car towed to Five Star Dodge Chrysler Jeep in Macon. They said it was a transmission problem. They took the transmission apart and found that the transmission pump was bad and destroyed the transmission. There is a safety recall #16V461000 for transmission pump failure for Town & Country's manufactured between July 31, 2015 and April 18, 2016. Our car was manufactured in November of 2015 which falls under the recall manufacturing dates. We called Chrysler customer service and they said that our Vin # was not part of the recall. They were unable to tell us why our car was not included and said that there was nothing they could do even though our car only has 62,572 miles and was always serviced at the Chrysler dealership. We were told that the transmission repair will cost up to $8,000 and will take a month to a month and a half to fix it. Even though our last three vehicles and been Chrysler Town & Country vans, we will never consider another Chrysler product again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457877March 22, 2022
STRUCTURE:BODY
Both driver’s and passenger’s side sliding doors have failed automatic locking mechanisms. Sliding doors on both sides have locked and have been unable to open either manually or by using push-buttons in the vehicle or on the key fob. A technician told me this is caused by a failed actuator. I managed to get the doors open, but now they buzz when opening the doors and the locks don’t seem to work. Two safety concerns: 1) We won’t be able to get the doors open in an emergency. 2) The door lock or latch will fail when the vehicle is in use and someone will fall out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457377March 19, 2022
ELECTRICAL SYSTEM, POWER TRAIN
FUEL PUMP RELAY STICKS AND CAUSES BATTERY TO GO DEAD. FILED COMPLAINT WITH CHRYSLER IN 2021. THEY EXPLAINED THERE IS AN ISSUE WITH THE TIPM IN MULTIPLE VEHICLES WITH THE SAME FUSE RELAY BOX WHICH COULD CATCH FIRE. MY 2012 WAS NOT INCLUDED BECAUSE NOT ENOUGH COMPLAINTS. DOES NOT MAKE SENSE. ORDERED CHRYSLERS RELAY BYPASS KIT FROM MULTIPLE OUTLETS INCLUDING OEM CHRYLER PARTS DEPARTMENTS ONLY TO GET CANCELLED DUE TO AVAILIBILITY FOR ONLY RECALLED VEHICLES. MY VEHICLE SHUTS OUT RANDOMLY AND WILL NOT START . THE FUSE BOX FINALLY DID START SMOKINING AT THE FUEL PUMP FUSE #25. i HAD TO ORDER A COMPLETE TIPM NOW BECAUSE IT DAMAGED THE CIRCUIT BOARD.ALSO,WHY IS THERE NO RECALL ON THE FLEXPLATES (FLYWHEEL) IT SHATTERED AT THE CRANKSHAFT BOLTS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11457133March 17, 2022
ENGINE
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 30 MPH, there was a hissing noise detected. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who informed the contact that the oil pump and axle needed to be repaired. The manufacturer was notified, but no additional assistance was provided. The contact called the local dealer where they informed her that the vehicle was not covered under recall. The contact related the failure to NHTSA Campaign Number: 16V461000 (Power Train). The vehicle was not diagnosed or repaired. The approximate failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456733March 15, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
My wife had just gotten on the interstate and had accelerated to ~75 mph. Then without warning, the steering system locked up making it hard to navigate. Both the gas pedal and breaking system went off line as well. Luckily, there wasn't any vehicles in the immediate vicinity. She was able to allow the vehicle to coast to a stop as she wrestled with the steering wheel to try and get the vehicle to the side of the road. As the vehicle was slowing down (to around 25 mph), the speedometer indicated that she was at 100+ mph. This could have been devastating in most situation. Just prior to getting on the interstate, she was on a one lane road with 18-wheelers passing by her head-on. What if this was to occur if she was approach a cross walk with pedestrians crossing, or other vehicles (to include motorcycles), she would not have been able to stop. When she finally made it over to the side and the vehicle had stopped. She turned the vehicle off and everything was fine again, like nothing ever happened. This is our first and hopefully last occurrence. But looking online, this is nowhere near being close to the first occurrence of this type. Please see the following website which shows 413 reports for this make and model (but various years): https://www.carproblemzoo.com/chrysler/town_country/steering-problems.php There is also this website as well: https://www.quora.com/Why-does-the-steering-wheel-lock-up-while-driving The problem with that site is there are too many geniuses on there stating that this is not possible and follow on by showing their knowledge, etc. Others addressed solely the steering wheel issue stating it's a pump or fluid, etc. It also mentions of make/model this had occurred on (i.e. Mazda, Chevy Corvette - recall, etc.). Regardless, this is a major life threatening issue that is constantly occurring out there. Sadly, there are probably several instances where as the driver did not survive the incident, hence unable to report it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456814March 15, 2022
POWER TRAIN
2016 Chrysler Town& Country 49,809 miles . Car made funny sound & engine light came on. It would not drive properly. Had towed to Dealership. Advised Transmission Pump Seized & needed complete transmission. Only 25,000 put on vehicle in 6 years since I purchased in 2016. Extended Warranty began a full year previous to purchase due to in service date. 5 yrs/60,000 power train warranty won’t cover . This is ridiculous. 2016 Chrysler Town & Country had a recall in effect on same year & vehicle, my vehicle being the lowest mileage & 22 pages on NHTSA.gov complaint website ALL SAY SAME THING : transmission pump failure & our VIN WASN’T in RECALL…! This is so ludicrous. I am not even due for transmission service yet (due at 60,000miles). I still have 49,819 on vehicle & dealership claims I need new Transmission. Chrysler said my vehicle they will not provide assistance. They said contact nhtsa.gov- I owe $10,000 on vehicle have low miles & Chrysler ducking out on me & 22 pages of people with same complaint. HELP PLEASE Chrysler Case [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456894March 15, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Bad relay module: 1. Battery drained while parked in garage overnight, multiple occasions. 2. Fuel pump continued to run and make noise when the vehicle is shut off. 3. Chrysler dealer performed diagnosis and confirmed that the TIPM require replacement, replacement part will take additional two months to arrive. 4. Engine stalled while making low speed right turn at high traffic intersection and nearly caused accident with children onboard. Likely caused by shut off fuel pump. 5. The vehicle is absolutely unsafe to drive and require immediate repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456664March 14, 2022
POWER TRAIN
The transaxle oil pump experienced a loss of hydraulic oil pressure due to an improperly manufactured transaxle oil pump. I was driving down the road when my car started experiencing issues. I was fortunate to not be in an accident as my ability to speed up or slow down the car did not function properly. There is a safety recall for this issue but my car is just slightly outside of the manufacture dates. Clearly the issue is replicated in vehicles outside of the recall manufacture dates. There was no warning prior to experiencing the failure. It was quite a scary situation and I'm fortunate it did not end in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456444March 12, 2022
STRUCTURE:BODY
Used key fob to open rear liftgate in order to put packages in , liftgate opened like normal I bent in to place packages inside and the liftgate came backdown and hit my head and then went back up a few inches and came back down again hitting my head again before I had a chance to move out of the way. I had to go to the hospital, I had head and neck pain ,to get checked out and was told I wad whiplash.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11456096March 10, 2022
SERVICE BRAKES
The contact owns a 2013 Chrysler Town and Country. The contact stated while driving 30 MPH and approaching a stop sign while depressing the brake pedal the vehicle failed to stop. The contact stated no warning light was illuminated. The contact stated she began to forcefully depress on the brake pedal and was able to stop and park the vehicle. The contact was able to continue driving the vehicle. The contact stated she continued to experience the failure. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated she continued to experience the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456098March 10, 2022
ENGINE
The contact owns a 2002 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, an abnormal sound was heard coming from the vehicle, and a fuel odor was detected. The vehicle was towed to an independent mechanic, who diagnosed that the serpentine belt had fractured and severed the fuel line, causing fuel to spill onto the engine. The mechanic replaced the serpentine belt and trimmed the fuel line; however, the failure recurred. The vehicle was towed back to the mechanic, and the mechanic bent the clamps on the serpentine belt and reattached the belt. The manufacturer was not made aware of the failure. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456235March 10, 2022
ENGINE, UNKNOWN OR OTHER
Oil filter cooler housing unit is leaking at under 150,000 miles. The leaking oil is pooling and is an extreme fire hazard. After my mechanic informed me that this was common in my vehicle it came to my attention that this has been a known issue which Chrysler has refused to take responsibility for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455811March 9, 2022
POWER TRAIN
Our van only has 83,000 miles and the transmission failed. While driving 45 miles an hour the car started to shake. While trying to find a safe place to pull over the car lost power. It was pulled into a parking spot and left for the tow company.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455491March 7, 2022
UNKNOWN OR OTHER
Faulty TIPM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455365March 5, 2022
SEAT BELTS
Driver side front seatbelt will not latch 8 out of 10 attempts. Once it does latch it will unlatch on its own while driving the vehicle. Driver safety is at risk if the seatbelt does not perform properly during an accident. The vehicle is being scheduled for service at the Chrysler dealer within the week.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455050March 3, 2022
UNKNOWN OR OTHER
I was driving from my grandmother's house to burger King and back. One way is about 6 blocks. It stalled on my twice on the way there and the only reason I noticed was either trying to press the gas and it didn't go any faster or trying to turn and the power steering didn't work. On the way back to my grandparents it stalled 4 times. Literally while I was driving every single time! Not at stop signs. And then the traction light would come on. I just bought this van for $4000 in minnesota and did a tune up that costed me $500. Literally only had this van one week as of today. Had no problems other than a misfire from cylinder 1 on the way home with it. It just needed a new coil. Please help me! This was suppose to be a vehicle for my 18 month old and I and now it's not even safe for him to be in. I live in wisconsin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454848March 2, 2022
ENGINE, STEERING, FUEL/PROPULSION SYSTEM
While driving the whole car stopped working, everything just died. Power steering, gas, power brakes, everything. I was able to, thankfully, get to the side of the HIGHWAY, and put the car into park. I gave the car a few minutes, then it started back up again. This is not the first time this has happened, just the first time on a highway. I've taken my van to a dealership before and they can't "reproduce" the problem so they don't fix anything. Meanwhile, my life and the life of my family are in danger because I don't know if my van is going to shut down while I'm driving. There was no warning it was going to happen, the steering just goes out and you have no power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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