Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11454709March 1, 2022
ELECTRICAL SYSTEM, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The contact owns a 2008 Chrysler Town And Country. The vehicle had previously been serviced by the dealer under the Manufacturer's Campaign Numbers: R03 (Wireless Ignition Node Module) and W09 (Driver Air Bag Emblem). The contact stated that while driving at an undisclosed speed, the vehicle stalled. Additionally, the anti-theft alarm system, windshield wipers, and door locks were inadvertently activated. The contact had to disconnect the battery in order to correct the failure. The failure caused two minor collisions with no injuries sustained, and no police report was filed. The vehicle was taken to Napleton Chrysler Jeep Dodge Ram (1460 E Osceola Pkwy, Kissimmee, FL 34744) and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 167,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11453806February 24, 2022
AIR BAGS
The contact owns a 2005 Chrysler Town & Country. The contact stated that the airbag warning light had been illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle's front side impact sensor had failed and needed to be replaced. The contact became aware of NHTSA Campaign Number: 10V008000 (Air Bags) which he linked to the failure. The manufacturer was notified of the failure and informed the contact that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 175,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453921February 24, 2022
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
While traveling at highway speed 65 MPH when the engine and electrical went off without warning, causing all lights, in and out to go off, power steering to be lost and I'm sure power brakes to be compromised. Was able to put vehicle in neutral and restart the engine while coasting. This did happen at night leaving the vehicle without lights while it is coasting and loosing speed on a busy freeway. This has happened a few times previously but this is the first time on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452437February 17, 2022
UNKNOWN OR OTHER
Vehicle sometimes simply cuts off while driving.Vehicle has NOT set a code..Vehicle has been in four different Chrysler dealerships but they can not get the cutting off problem to accrue.This is extremely dangerous.Past records of the repair orders have been loss but the vehicle is in the shop today for this problem and the tech can not get the car to cut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452133February 15, 2022
STRUCTURE:BODY
Both rear sliding door lock actuators have failed twice within the last 3 years. Before failure, they make a loud electronic honking noise. Sometimes they do not lock during this period, causing security concerns. After they fail, they stay locked and cannot be opened. This includes attempts to unlock manually. The passenger rear sliding door failed about 3.5 years ago, and the drivers rear sliding door failed soon after. They have both failed again currently. There is no way to open either door at the moment. This is a clear safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451850February 14, 2022
ELECTRICAL SYSTEM
The contact owns a 2014 Chrysler Town and Country. The contact stated that while his wife was driving approximately 20-30 MPH, the vehicle stalled. There were no warning lights illuminated. The contact's wife veered to the side of the road and parked the vehicle. The contact stated that as his wife turned off and restarted the vehicle, she was able to continue to drive with no issues. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the dealer for diagnostic testing. The VIN was not included in NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed or repaired. The failure mileage was approximately 90,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451928February 14, 2022
UNKNOWN OR OTHER
This complaint is in reference to faulty sliding doors. Specifically, on this vehicle, the driver's side sliding passenger door has become completely stuck. It is closed and will not open despite automatic and manual attempts to move the sliding door. This is HIGHLY problematic as failure to open the door at all (manually or automatically) could result in passengers becoming trapped in the van in the event of an emergency. There was no accident, situation, noise, warning sign, or otherwise that would indicate the door would stop working or that it would become completely stuck in the closed position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451575February 11, 2022
POWER TRAIN
power train failure - transmission pump failed- lost power- resulting in wreck with my two young children in the car. This year and make is involved in a recall , but not my VIN per this website. Have read 100 other instances that are exactly like mine.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11451353February 10, 2022
SEATS
The drivers head rest deployed while my vehicle was parked at home overnight. This vehicle is equiped with active head restrain and is supposed to deploy in case of a rear ended accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451253February 9, 2022
ELECTRICAL SYSTEM
1) Dash board lite up like a christmas tree, would not turn over. 2) Next time no lights would come on, completely dead. Turning the key over did nothing, no lights. Key would also get stuck in the ignition 3) They determined it was the powertrain control PCM 4) Originally the part was like $800, they messed on troubleshooting (fried my battery). They knocked the price of the part down to $517
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451072February 8, 2022
UNKNOWN OR OTHER
My rear sliding doors are stuck in locked position. I cannot unlock the doors manually or via the lock/unlock buttons. Thus, the doors will not open at all. The only way to exit from the back seats is to go through the front doors, the rear hatch, or an open window. I feel this is a safety hazard. I see online that Chrysler has been aware of this issue since at least 2016 and the NHTSA opened an investigation regarding this last July, but I can't find any status online regarding this investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450804February 7, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 1992 Chrysler Town and Country. The contact stated that while the vehicle was in the driveway the brakes failed. The vehicle was taken to the local dealer where it was diagnosed that the brake actuator and actuator assembly needed to be replaced. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 96V099000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the OEM parts were no longer being manufactured. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450641February 6, 2022
ENGINE
Engine Leaked oil from oil filter housing, Thank goodness my boyfriend put the fire out. very big problem he had to repair wires and replace lots of expensive parts because the small fire melted some of the intake and the valve cover. Im just thankful my boyfriend is a mechanic and could fix it for me. 800.00 in just parts. just to find out that there is a updated part that would not leak. But Waldorf dodge Sold me the same part he took off. so its destined to happen again. Chrysler should be ashamed of their design. They put my family at risk and my vehicle. I checked for recalls on it and its not there.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11450666February 6, 2022
POWER TRAIN
We noticed a oil smell coming in through our vents, in our 2016 chrysler town and country my husband whom has worked in the automotive industry for several years opened the hood to check and sure enough there was oil all over the top of our engine leaking onto our driveway the part is sold as one unit so we had to buy the whole housing/oil cooling line and since we just moved into a new house my husband didnt want to perform the repair in our home garage or driveway, so $1017.31 later the van is fixed but my husband and many other technicians we know have said this is a common (expensive) issue for the housing and cooler lines Assembly on the 2014-present Chrysler town and country 3.6l dodge caravan 3.6l dodge avenger 3.6l and any of the mopar vehicles equipped with the top mounted catridge style oil filter mainly on the 3.6L engines. With this being such a common issue, why are consumers having to foot such an expensive repair on a seemingly faulty part. The part involved, the oil filter housing/oil cooler line assembly should be considered for recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450571February 5, 2022
UNKNOWN OR OTHER
The vehicle has shut down several times while driving or comi g to a stop. There is enough fuel in the tank and once the vehicle is put in park it starts right up like nothing happened. The vehicle was taken to a mechanic shop and looked at and was told there was nothing wrong with the vehicle that everything came out fine and looked fine . Has shut down several more times since that. One of the incidents happened when coming to a stop and other es while driving. Luckily there was no vehicles behind or in front of me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450347February 4, 2022
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2010 Chrysler Town and Country. The contact stated that the vehicle failed to start up after multiple attempts. There were several unknown warning lights illuminated on the instrument panel. The contact had the vehicle towed to several dealers and independent mechanics where they informed him that the WIN (Wireless Ignition Node) module was defective and needed to be replaced. The dealer informed the contact that the WIN module had previously been replaced under an unknown recall; however, the failure persisted. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450130February 3, 2022
ELECTRICAL SYSTEM
left sliding door will not open or close. yes, it will be available for inspection. our safety is put at risk while in the car if the vehicle catches on fire and there are passengers in the back seat who will not be able to get out the side door because it will not open. no, the problem has not been reduced or confirmed by the dealer. no one has has inspected the vehicle. there were no warning lamps, messages, or other symptoms prior to failure. it first appeared about 4 months ago. have attempted to see what could be done, but it was beyond my abilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449911February 2, 2022
ENGINE
The contact owns a 2013 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle started rough idling. The vehicle was taken to an independent mechanic and diagnosed with a cylinder #4 misfire. The mechanic replaced the spark plugs, coils, and fuel injector; however, the failure recurred. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in the Extended Warranty X56. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449989February 2, 2022
SEATS
The front passenger side active headrest deployed without warrant. It looks broken and can't be reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450053February 2, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The car will not start when cold. We did replace the battery and a few other parts. But it can not be diagnosed. My girls and I were stranded in the cold, far from home due to the issue. When it gets nice out than the van starts. I think sometimes should be done, due to family kids, and handicap need accessible vans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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