Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11470196June 21, 2022
ENGINE
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the contact's residence. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470098June 20, 2022
SEATS, AIR BAGS
Driving down the road about 3 or 4 months ago driver head rest blew apart hit me in the back of the head. About 3 days ago my son was getting something out of the glove box and passanger headrest blew apart lucky he was far enough away it barley touchex him. No accidentshappend just randomly went off. Started to read abouy it. And their is a safty lawsuit going with no recall yet. Very unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470007June 19, 2022
STRUCTURE:BODY
The left side passenger sliding door won't latch thus causing a safety hazard. I have read that hundreds of thousands of these cars suffer the same defect and this is being investigated by the NHTSA. https://www.carcomplaints.com/news/2021/chrysler-dodge-minivan-sliding-door-problems.shtml https://www.cargurus.com/Cars/Discussion-c24092_ds899542
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469906June 18, 2022
AIR BAGS
Car was in drive way and passenger seat head rest popped out while no one was in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469931June 18, 2022
UNKNOWN OR OTHER
I have a 2016 Chrysler Town and Country and just about every time the doors lock the drivers side sliding door makes this loud buzzing noise. Research shows that the door lock actuator is probably failing. My fear is that the door lock itself may fail. I expect the doors on the vehicle to lock when they are supposed to. This is a safety issue that needs to be addressed by Chrysler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469302June 15, 2022
UNKNOWN OR OTHER
The actuators on both sliding doors were replaced by a Chrysler dealership under a recent recall. Both doors had been having problems locking and unlocking. The actuator on the passenger sliding door had to be replaced twice, but the door continued having issues with getting stuck in the locked position. We could not unlock or open it manually or electronically. Chrysler and the dealership continued to claim that they had replaced the parts according to the recall and they would not figure out why the door was continuing to get stuck locked. Then, while my teenager was driving 55 mph, the door spontaneously opened, even though all doors were locked while driving. Alarm bells sounded. Fortunately, I was with her and helped her to navigate to the shoulder of the road and put on the hazard lights so that I could try to shut the door. It did shut. This is a serious safety concern because my children usually are sitting in the back, right next to the sliding door. I am worried the door will randomly open while we are driving, or that the door will randomly lock them inside. It has not functioned properly since the dealership tried to replace the recalled actuator.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469192June 14, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS, STRUCTURE
The contact's mother owns a 2014 Chrysler Town and Country modified for wheelchair accessibility. The contact stated while driving 55-65 MPH, he smelled an abnormal burning odor. There were no warning lights illuminated. The contact opened the windows, drove to his residence, and parked the vehicle. The contact then noticed a trail of fluid on the ground. The contact stated that the fluid was coming from the passenger's side rear shock location. The vehicle was towed to an independent mechanic where it was diagnosed that the bracket of the shock fractured and pierced unknown hoses. The independent mechanic repaired the hoses; however, the independent mechanic was unable to repair the passenger's side rear shock bracket. The independent mechanic informed the contact that the failure was due to the vehicle modifier using a thin metal to weld the passenger's side rear shock bracket of the vehicle. The contact stated that the vehicle was modified by Eldorado National. The modifier was not notified of the failure. The local authorized dealer and manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469007June 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Chrysler Town and Country. The contact stated that the vehicle occasionally lost motive power without warning. The contact stated that the failure occurred occasionally while driving or while idling. The contact stated that the vehicle would restart after waiting for several minutes. The vehicle was taken to the dealer where no failure was diagnosed however, the dealer advised the contact to replace the battery. The contact stated that the battery was replaced; however, the failure recurred. The manufacturer was made aware of the failure but no assistance was offered as the vehicle was not included in a recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468847June 12, 2022
SEATS
Was driving down the road and the front passenger seat headrest blew apart for no reason at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468379June 9, 2022
SERVICE BRAKES, STEERING, ENGINE
2012 Chrysler Town&Country My 2012 Town and Country has randomly stopped on me three times in April and May of 2022. The car shuts off completely for no apparent reason. The car will not start again until put into park. This was unsafe because I had no control of the car until it rolled to a stop. Fortunately, each time the hazard lights responded and cars behind me went around. The very scary part was not knowing if I would run into the car ahead of me as neither brakes nor steering worked. I took it to my dealership and told them the problem. They said they discovered there was faulty wiring and repaired it at the cost of just nearly $700. I picked up the car. I drove it for under an hour and it stopped in the middle of a busy street. I took the car back to the dealership. They kept it for two weeks and finally said they made it do the event again. They then proceeded to try to diagnose it. After a week or so they called to say they thought they had diagnosed the problem. However they could not get the part that they thought needed to be replaced. None seemed to be available. The dealership then called to say that they had found two parts but only one was available. I was informed that they weren’t sure they could get the part at all. (The cost for parts and labor will be $1000.) My car has now been in the dealership for almost a month. They tell me that they have no idea when the car will be fixed. I was also informed that even if they put this part in the car they cannot guarantee me the car will be safe to drive. I will not have any confidence in this car again. I will find it a financial hardship to purchase a new car right now. This however is the only choice open to me now in order to feel safe in a car again. 2022,dlr
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468420June 9, 2022
ELECTRICAL SYSTEM
Rear drivers sliding door constantly opens and closes, luckily not when the car is in drive. Had a new key fob made with no satisfied results. Chrysler dealer tech found codes loosing signal. Also key fob will not open or unlock car doors, needed to use a key to operate. [XXX] E-mail: [XXX] Thank you for any info on this problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467829June 6, 2022
UNKNOWN OR OTHER
Sliding door suddenly and without warning fails to unlock or open. Whether attempts are made electronically nor manually, the door cannot be unlatched and therfore cannot be opened from the inside or outside creating a serious safety risk in the event of an accident or any reason for a speedy exit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467572June 4, 2022
ELECTRICAL SYSTEM
The lock on the driver side rear door, sliding door, keeps making a loud buzzing noise every time it locks and unlocks. I believe it might be the lock actuator. The door locks and unlocks fine but the buzzing noise is extremely loud. There are no warning lights and it has not been looked at by a mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467231June 2, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle totally turns off while driving. The steering locks and brakes don't work. It has something to do with the key or ignition. It's not an engine stall. It's loss of everything as if the key was turned off. This is very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466691May 31, 2022
ELECTRICAL SYSTEM
Vehicle will shot down all of the sudden causing to loosing power steering an brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466858May 31, 2022
ELECTRICAL SYSTEM, ENGINE
Twice now the vehicle has turned itself off. Once idling in a parking lot and once driving down the road. There were no warning lights that came on, the engine just died and all the electronics reset (clock, speedo, etc.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466509May 28, 2022
SEATS
on 5/22/22 at 88,530 miles, we were stopped at a light - NO ACCIDENT! the passenger side seat headrest exploded forwarded, hitting my wife in the head, causing her extreme neck/back pain. She is seeing doctor regarding her neck/back.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11466408May 27, 2022
ENGINE
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 55 MPH and then coming to a complete stop, the vehicle lost motive power and stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with TIPM failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 153,159.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466466May 27, 2022
ENGINE
The contact owned a 2013 Chrysler Town & Country. The contact stated that while driving approximately 25 MPH he started to smell an odor of something burning in the vehicle cabin. The contact stated that he parked at his residence and the burning smell was much stronger on the outside. The contact opened the hood and smelled the burning odor but saw no smoke. The contact stated no warning light was illuminated. The contact entered his residence and then noticed that a fire had started on the passenger side of the vehicle in the engine compartment. The fire department was called and extinguished the fire with water. The police were also on the scene. A fire report was filed. The vehicle was towed to an impound lot and later the contact's insurance provider declared the vehicle a total loss. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11466321May 27, 2022
STRUCTURE:BODY
The rear drivers side door suddenly stopped opening. Happened at 56k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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