Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11479842August 17, 2022
ELECTRICAL SYSTEM
Going down the road 55 mh van quit rear hatch and sliding side doors unlocked and opened van will not start. These vans were recalled for something like this in the previous years. This one should have been recalled to
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479525August 16, 2022
ELECTRICAL SYSTEM
The rear passenger-side sliding door actuator failed forcing the door in a locked position. Because of this failure the door was entirely unusable and could not be opened or unlocked in any ways from inside the vehicle. This clearly posses a safety risk in case of emergency if doors become unavailable due to a faulty part. There is not notification that the door is in a failure state until you go to try to open the door. There is an existing warranty bulletin for 2015 and 2016 models, and I believe this should be extended to earlier models as they have a high failure rate and pose a safety risk as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479291August 15, 2022
POWER TRAIN
Car stalled out while driving and just stopped. Had to replace the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479196August 14, 2022
POWER TRAIN
Our transmission pump seized while driving on a highway. We couldn’t get out of gear and we’re stuck doing 20mph till we got home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478939August 12, 2022
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
The contact owns a 2014 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle started overheating, emitted white smoke from the exhaust and then shut off. The contact stated upon attempting to restart the vehicle to pull into the driveway, the vehicle started overheating and emitted white smoke. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket blew and needed to be replaced. The vehicle was not repaired. The contact associated the failure to NHTSA Campaign Number: 14V234000 (Electrical System). However, the VIN was not included. The dealer was not notified of the failure. The manufacturer was made aware of the failure and informed the contact that they could not assist as the vehicle was not covered under warranty or recall. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478789August 11, 2022
STRUCTURE:BODY:DOOR
The contact owns a 2016 Chrysler Town and Country. The contact stated that the passenger side sliding door emits a buzzing noise. The contact had not taken the vehicle to the dealer. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478832August 11, 2022
POWER TRAIN
The transmission fails. When this happens the call stalls or jerks while driving. This was seen by my local mechanic for the pump and the transmission is now being serviced by another independent repair shop. When the issue originally happens there were many lights that went off. once the pump was replaced a few months later we got the check engine light where we found major damage to the transmission (torque converter, solenoid block, and Drum).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478365August 9, 2022
ELECTRICAL SYSTEM
The rear passenger door no longer operates. Have been told it is a door actuator problem. How can a car manufacturer in 2016 not make a functioning part that would kill my children if the vehicle were to become submerged in water/catch on fire/ or need immediate evacuation. Chrysler should be ashamed they have not recalled and fixed this defective part that they have known since 2008 was a problem. Other than non functioning brakes and seat belts..... what could be more important than evacuation during an emwrgency??emergency???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478406August 9, 2022
SEATS
Front passenger active head restraint (headrest) activated without a collision event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478510August 9, 2022
SERVICE BRAKES
Chrysler aka FCA has recently recalled TPMS sensors of 2022 vehicles but has NOT recalled the 2009 Town and Country TPMS systems. I bought my 2009 Town and Country new and bought the MaxiCare bumper to bumper lifetime no deductible warranty for it. It now has 180,000 miles on it. I've complained to the local dealer on numerous occasions about the TPMS giving false warnings. They have changed components for several years, but the problem has never been resolved. I've given them numerous videos of the false warnings as they happened. They have been unable to resolve the problem even after consulting Chrysler "experts" by setting up STAR Claims with Chrysler Corporation. This is a safety issue. The false audible and dash light warnings take place driving on expressways. The light stays lit for many miles. Then the system resets and the same thing can happen the same day or days or weeks later. The last date was 8/4/22. Attached photos are frames from the 8/4/22 videos I made showing 264.7 Trip Miles Alarm with two normal and two flat tires, 265.4 Trip Miles all 4 tires flat, 299.2 Trip Miles all 4 tires still flat, 341.8 Trip Miles normal display with normal tire pressures shown in all 4 tires after system reset itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478270August 8, 2022
EXTERIOR LIGHTING
Right headlight stopped working, tried replacing bulb, but still did not work. One year before Bettenhausen Chrysler had replaced bulb in April 2021. July 20, 2022, I took the car in to Bettenhausen and they fixed the light, but wanted to charge almost $2,000. I had a Mopar 10% off coupon, which brought the cost to nearly $1,700 that I had to pay. Having working headlights is a legal & safety requirement after dawn and during rain, otherwise a driver can be ticketed. Headlights have been on cars for over 100 years, have not had this kind of problem and expense. Chrysler designed the headlight operation so technically complicated and epensive that defies logic. My vehicle only has about 70,000 miles on it. This is a failure of Chrysler, and I should get a full reimbursement. I have been loyal to this brand since 1981, having bought at least 13 new top of the line vehicles, they need to be loyal to me. I have contacted their customer complaint department, but have not heard from them yet. I sent them the dealer work order and a copy of my paid receipt. Headlights not working are a real safety concern, and I had no choice but to get the repair. My case number is 83729232 with Chrysler. Even the dealer service workers thought the cost is rediculous, and I think it outrageous! I need an advocate to get a full reimbursement!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477962August 6, 2022
ELECTRICAL SYSTEM
The driver side sliding door tries to open on its own in hot weather after hitting bumps. If the vehicle has been sitting in the sun, the door will try to open, the chime will sound, and the open door light indicator appears on the dash. The door will continue to try to open and close repeatedly until hitting another bump, or until getting out of the vehicle and pounding on the door. The wiring harness in the door was replaced but that did not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477505August 4, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Rear side passenger doors. At times they do not work remotely or manually. They go into a lock position and there are no means of opening them. If there are passengers in the vehicle, they are locked inside without any means to get out those doors. At the present time on my vehicle, one is working and the other is in a lock position. I am calling the dealer today to set up an appointment to resolve. This is a very serious problem if someone was to have passengers and have to exit the vehicle through those doors quickly, or are not able to climb out the front or back doors, I feel could lead to a liability or lawsuit against the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477688August 4, 2022
UNKNOWN OR OTHER
Not sure what the actual problem is - the car has been stalling using occuring when first using the vehicle in the morning, leaving the driveway on a small side street, or at a stop or signal sign. It starts with the light saying the car is driving irregular, then other lights come on and may go back on - then at a light will go on and stop completely. I found that others are having the same problems when you are going under 30 mph. I have replaced the battery, the TIPM, broke switch, reprogramed the power control module, ignition switch. Receiver 08035031, transmtr 08059057,sensor cr 08037155. Also Checked the engine and all codes. The worst problem beside the fact it stalls in the middle of the road is that I had trouble getting it smoged. Lastly on one occasion it started doing funny things and I went on to the freeway, so at 55mph the speedometer went crazy up and down no consistent with my speed and then when I was pulling into the parking lot it stalled completely. Also once it stalled and all the electrical also went out , no emergency blinkers, no window opening, no radio. I have spent more than $3,000 with the dealer and no relief, It is almost happening every time I go out were before it was only occasional. The exact date is unknown but it is more than 2 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477482August 3, 2022
SEATS
I was just driving down the road and noticed my headset was pushing out toward my head. Upon inspection, it had been deployed but there was no accident that caused it. It is now pressing against my head all the time while I am driving and cannot be pushed back to normal position. Many news reports on this happening in all US cities: https://abc11.com/headrest-deploy-malfunction-safety-troubleshooter/5908516/ The repair estimates are between $700-$900, but those that report it to the local news station the manufacturer sometimes fixes it for free! This should be recalled! Help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477209August 2, 2022
STEERING, ENGINE
I was leaving my place of residence and was navigating a 90 degree left hand turn while in drive at approximately 10mph. As I began to attempt to straighten the wheel and accelerate out of the turn I realized I had no steering and the car wouldn't accelerate. The engine had stalled and the steering wheel was locked while turned to the left. No warning lights or messages were present even after I started the vehicle back up. I feel incredibly lucky this happened at a low rate of speed instead of at highway speed. It has never done anything like this before and we cannot figure out what caused the engine to stall or why there was no steering when it happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476872August 1, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2008 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle independently accelerated, without warning. The contact was forced to depress the brake pedal. The contact stated that the engine was revving abnormally. The contact stated that with the brake pedal depressed, the vehicle continued to accelerate with white smoke coming from the passenger’s side front end of the vehicle. The contact had taken the vehicle to an independent mechanic however, the mechanic failed to duplicate the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476736July 31, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The passenger side sliding door has issues locking and unlocking. The actuator buzzes whenever the car locks or unlocks, even after a replacement part installed. When automatically closing the door, it often gets “stuck” trying to close and you can hear the door/lock motor repeatedly trying to pull the door closed and lock it even though the door is in the closed position. It will do this until the battery drains if not dealt with. To stop it, I have to manually open the door and slam it closed. Oftentimes the door is just stuck and will not open when in this stuck mode, which is the major safety concern. This has been happening for over a year now. It is especially worse in the heat, but happens all year. These doors are also frozen shut in the winter and the family has to enter the vehicle through the front driver or passenger doors.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476190July 27, 2022
UNKNOWN OR OTHER
Passenger side door will not always close electronically. It keeps trying to close and cycle. Dash shows its open and comes on sometimes when you hit a bump. A chatline i got on has dozens of complaints.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475988July 26, 2022
POWER TRAIN
The contact owns a 2015 Chrysler Town and Country. The contact stated that while driving at various speeds, a whining sound came from the transmission. Additionally, while depressing the accelerator pedal, the RPM would increase however, the vehicle would not respond as intended. The vehicle was taken to the local mechanic who diagnosed that the transmission pump was faulty and needed to be replaced. The vehicle was not yet been repaired. The manufacturer was contacted and informed that the VIN was not included in NHTSA Campaign Number: 16V461000 (Power Train). The contact indicated that the vehicle had experienced a failure with the recall. The failure mileage was 80,000. The consumer stated that at the time of failure, they were driving approximately 20-40 mph while in traffic. Also, the transmission was replaced about two weeks after the incident and the vehicle is working properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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