Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11484226September 13, 2022
ELECTRICAL SYSTEM
We have had several instances where the car, while driving, just shuts off and have lost braking and control. I am pretty sure this is due to a faulty ignition switch. I have been in heavy traffic when this happens and by the grace of God have not caused a serious wreck. There is no warning when this happens and there is nothing in particular that causes the issue. Very scary and this should be recalled by Chrysler. I have not taken it to the dealer yet but plan to because it is extremely dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483834September 10, 2022
SEATS
Headrest came apart. Metal rod held by plastic gave way and now the rod cannot stay in the plastic housing correctly. Plastic is broke on both ends of the metal rod
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483678September 9, 2022
SEATS
The front passenger side headrest exploded forward while parked and it cannot be reset. It appears that plastic clips inside of the headrest snapped. The fact that the same type of headrest is installed on the drive side is extremely concerning because should it malfunction the same way while driving myself of my children could become involved in an accident when it hits the drive in the back of the head while on the road. There was no jolt or warning whatsoever we head a popping sound while the vehicle was parked and the headrest shot forward with extreme force.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483701September 9, 2022
SEATS
Sitting in my parked car and the front driver side AHR deployed without cause and hit me very hard in the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483248September 7, 2022
SEATS
I was standing beside the parked vehicle with the side door open, driver's side, inspecting the 2nd row swivel seat to see if it is removable. I was bent over the forward facing 2nd row seat when I lifted the release lever that tilts the seat back forward. The seat back flung forward with violent force, the headrest hitting on the right side of my face. It broke my nose, which bled profusely and had to be manually straightened by a nurse.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11483252September 7, 2022
ENGINE, POWER TRAIN
Engine needed to be replaced 1 year ago. Transmission began skipping and losing pressure and now needs to be rebuilt
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483268September 7, 2022
ENGINE
The contact owns a 2011 Chrysler Town and Country. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal with several unknown warning lights illuminated. The vehicle had to be jump started to resume normal driving operation. The contact had taken the vehicle to the dealer on multiple occasions where the computer, two alternators, and two batteries were replaced; however, the failure recurred. The vehicle was then taken to an independent mechanic where the repairs were performed; however, the failure persisted. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482928September 5, 2022
AIR BAGS, SEATS
Driver side active head restraint popped open. The air bag did not deploy but the plastic tabs holding it together broke inside.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482744September 3, 2022
FUEL/PROPULSION SYSTEM
The vehicle will crank but not start. This happened intermittently at first but is now a consistent issue. Through research I discovered that this is a common TIPM issue on this year Chrysler/Jeep/Dodge vehicles. A recall was placed for Jeep and Dodge however there has been no recall on Chrysler models with the same issue. This issue can cause the vehicle to not start as well as stall while driving which could potentially cause an accident. This recall needs to be in effect for Chrysler model vehicles with the sand issue as the Jeep and Dodge models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482562September 2, 2022
SEATS
Passenger side front headrest deployed with no occupation or contact and will not reset.had someone been sitting in the seat it could have caused serious trauma to their head and/or neck. It absolutely startled and scared me. Had a vehicle been in the neighboring lanes I very well could have caused an accident after the deployment. No prior warnings of any kind preceded the incident and I have not been to a dealer for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482694September 2, 2022
SEATS
Passenger side front seat active headrest deployed spontaneously (no accident).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482393September 1, 2022
FUEL SYSTEM, GASOLINE, STEERING, ENGINE
The contact owns a 2011 Chrysler Town & Country. The contact stated that on numerous occasions while driving at various speeds, the power steering failed. As a result, the steering wheel was difficult to maneuver then the vehicle stalled. The contact stated that he was able to restart the vehicle, but the failure recurred. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 275,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481113August 25, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
The can has issue starting due to tipm malfunctions effecting the fuel pump. Also causes battery to die from fuel pump not shutting off when car sure off. The car has shut off on me. A few times. Most recently on the highway while being in the left lane. It was very dangerous. And hard for me to get it somewhere safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481184August 25, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The van's ignition switch intermittently won't fully go into the off position so I can fully turn off the car and lock the doors. Sometimes the key fob pops out when I'm driving. Sometimes I am unable to remove the key from the ignition switch and unable to turn off the engine normally. Upon getting the part number off the ignition switch and searching for a replacement to purchase, I discovered other owners experienced the same problems and a recall was done. I contacted the dealer and was shock to find out my van is not being acknowledged in the recall despite my issues experienced and articles published indicating the year, make and model of my van and a recall specific to my issue. Below are links to the articles: Car and Driver: https://www.caranddriver.com/news/a15357582/recall-switcheroo-chrysler-now-replacing-ignition-switches-on-702000-cars/ Reuters: https://www.reuters.com/article/fiat-chrysler-recall/fiat-chrysler-recalls-703000-vehicles-in-u-s-to-fix-ignition-switches-idINKBN0M304120150307 CNBC: https://www.cnbc.com/2015/03/09/fiat-chrysler-recalls-703000-vehicles-in-us-to-fix-ignition-switches.html Auto Evolution: https://www.autoevolution.com/news/chrysler-recall-on-ignition-switch-goes-from-bad-to-worse-93089.html
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480725August 23, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
while recall being done they caused malfunction and have not fixed problem recall not completed and they have reported it was completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480515August 22, 2022
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle would hesitate while in first gear before jumping into the next gear without warning. In addition, the contact also stated that an abnormal grinding sound would emit from the vehicle without warning. The contact took the vehicle to an independent mechanic who informed him that the transaxle oil pump was defective and needed to be replaced. The contact was then notified of NHTSA Campaign Number: 16V461000 (Power Train) which the mechanic linked to the failure. The manufacturer was notified of the failure and informed him that the vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480642August 22, 2022
STRUCTURE:BODY
The passenger side sliding door will not open. The lock became stuck in the locked position and it will not unlock. It cannot be unlocked by hand, the unlock button inside the van, or with the key fob. This is dangerous because nobody can get out through that door in the case of an emergency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480653August 22, 2022
STRUCTURE:BODY
The passenger right side sliding door locking mechanism has failed. It makes a very loud rattling / ratcheting sound when the door closes automatically. No warning lamps or messages indicating a failure. Date first noticed was June 22, 2022. The problem was reproduced and confirmed by an independent service center. We have been told the local Chrysler Dealer is backed up for months due to lack of Service Staff. The concern is for the safety of passengers in that the lock is not working properly and the door could open or possibly jam in an accident situation. We have been informed by others in the community that the Dealer has been known to confiscate vehicles that have recalls that they do not have parts or people to repair. Vehicles are kept behind a locked fence. This seems illegal. This vehicle is needed and can't be given up or seized by a dealer. No loaner vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480150August 19, 2022
ELECTRICAL SYSTEM
The contact's wife owned a 2014 Chrysler Town and Country. The contact stated while his wife was driving 30 MPH, there was an electrical fumes odor inside the vehicle. The contact stated no warning light was illuminated. The driver was able to park on the side of the road and exited the vehicle with his grandson before seeing fire coming from the front passenger’s side of the vehicle. The contact stated no one was injured nor sought medical attention. The fire department extinguished the fire and filed a fire report. The fire department deemed the vehicle totaled. The contact stated a police officer also arrived at the location of the incident and filed a police report. The vehicle was not drivable. The contact had the vehicle towed to the tow lot. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11479824August 17, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
I kept getting a message that the blind spot system was unavailable. Once removed it smelled of burnt plastic and looked to be water damaged. Upon research I have learned that this could cause a fire and or damage other electrical components of the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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