Chrysler Town and Country Complaints

13,570 consumer complaints on file.

#11495358November 29, 2022
ENGINE, SERVICE BRAKES, STEERING
Vehicle has stalled numerous times while operating at high rates of speed 60+ mph in most cases. No prior warning or indication of stalling until vehicle no longer accelerates and then seconds later loses power steering. Usually I can get to the side of the road and pull out of traffic. However last night was not the case. I stalled in a construction zone, with concrete barriers on both sides. I pulled over as far as I could and was nearly hit multiple times by semis and other vehicles. I had my 4 children in the car with me and they are traumatized now. They were bawling because they thought they were going to get hit. We had a sheriff call for a tow truck which was not free. We were left stranded in the dark, in the cold, for an hour just this incident. It once was an issue that only happened occasionally. It happened 6 times this past week while I was out of state for holidays. This is my only means of transportation and having a newborn I have to be able to get around safely. I will state again NO warning prior, and no engine light after to diagnose the issue. Myself and my 4 children could have lost our lives last night. The officers who stopped could have lost their lives the passerby could have lost their lives. This vehicle is a death trap. They need to recall all of them to locate the real problem before tragedy strikes. I wouldn’t even give this vehicle away that’s how unsafe it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495364November 29, 2022
SEAT BELTS, POWER TRAIN, ELECTRICAL SYSTEM
Last month when driving my van started to stall when driving came to a stop at a light and the engine jerked, light turned green started to drive and it wouldn't go over 30 then all of a sudden it speeded up and the started making a weird sound pulled, off into a parking lot wasn't able to get it all the way in a parking spot. Called to have it towed. The transmission blew and it only has 65,000 miles. That cost me alot to get a transmission. Now the seatbelt on drivers side will not lock into place. Which I don't know what to do with that because you have to wear a seatbelt. When I bought this van brand new I had a lot of electrical issues kept taking it to the dealer they could never find anything. Lights would dim when driving, they was suppose to hook a machine up to it and it would register what was going on, this was requested by Chrysler when I couldn't get anywhere with the dealer ship. Chrysler set it up I go to the dealer and they don't have that equipment so they said they couldn't do anything, called Chrysler back told them was suppose to hear from someone never did. I feel this van is a death trap. The side doors act like they don't want to close at times. I have kept up on regular maintenance on the van. I just feel that when you pay $30,000.00 for a vehicle and take care of it things should last longer. I know it's 7 years old but low mileage and taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495190November 28, 2022
BACK OVER PREVENTION, ELECTRICAL SYSTEM:ADAS:BLINDSPOT:WARNING:LAMP
The contact owns a 2015 Chrysler Town and Country. The contact stated that while operating the vehicle, the massage "Blind Spot Service Unavailable" was displayed and the blind spot arrow was present in the driver’s side mirror causing a visibility hazard for the driver. The contact indicated that while driving in the dark the arrow created a glare in the side mirror making it difficult to view images in the mirror. Additionally, a constant audible chime was present while operating the vehicle. In addition, the back-up camera was also inoperable. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495221November 28, 2022
UNKNOWN OR OTHER
The driver side rear sliding door is stuck in a closed and locked position. All attempts to open or unlock it using fobs, interior buttons, or manual force have failed. Others with this same issue seem to attribute it to a known lock actuator issue. Inability to exit the vehicle is a safety concern. I have not yet seen a mechanic for it. There were and continue to be no warnings/symptoms/indications that the vehicle computer system recognizes the problem. Prior to this, both sliding doors have occasionally 'glitched' by repeatedly closing automatically, unbidden - also a safety issue if children are caught or injured by the unexpected action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494583November 22, 2022
ELECTRICAL SYSTEM
while driving the vehicle will die and when it does it is really hard to control. i am not sure why it shuts off but this is a real hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494518November 22, 2022
AIR BAGS
Airbag light keeps turning on and off all the time. This is a very serious issue. It is also happening on my other vehicle which happens to be the same year and also made by Chrysler (Jeep) I need help. I already contacted dealership about but didn’t get any help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494223November 19, 2022
ELECTRICAL SYSTEM
while driving my 2013 town and country it will shut off everything will shut down no light no power steering this has happen about ten times over the last few months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494166November 18, 2022
ENGINE
My Vehicle is no even at 100,000 and there is a ticking noise, I was told it is the rocker arm and lifter, I was told that this is a constant issue with Chryslers and that this happens constantly. I fell like since i am right outside of the warranty by a few months that this should be covered considering i heard a tick before my warranty was up and was never told that is what it was and every time i took it everyone just brushed it off. This is a safely hazard because i was told i have to wait until this gets really bad before anyone can do anything about it cause no one know which rocker arm is messing up. My car can stop or back fire at any point and all I'm being told is i have to wait until it mess up all the way which is not a good thing. It can stop at any point and someone could run right into me. Yes it was inspected by 2 car places, as well as the warranty department for them to tell me this would be covered but cant be until i get it fixed. There are no check engine lights to show this is a issue and i was told that is really odd that they are no signal lights to show there is an issue with the engine. PLEASE HELP!!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493989November 17, 2022
POWER TRAIN, ENGINE
The contact owns a 2015 Chrysler Town and Country. The contact stated that while his wife was attempting to reverse the vehicle, the vehicle failed to perform as needed. The contact stated no warning light was illuminated. The driver was able to drive the vehicle to her destination even though the reverse was inoperable. The contact took the vehicle to an independent mechanic and was informed that the transmission solenoid needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the independent mechanic eight months later and was informed that the transmission needed to be replaced. The vehicle was repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493020November 10, 2022
POWER TRAIN
The contact owns a 2016 Chrysler Town and Country Van. The contact stated that while driving at an undisclosed speed, she heard an abnormal noise under the hood of the vehicle. The check engine warning light was illuminated. The contact then stated that when shifted into reverse or drive, the transmission intermittently failed to shift to the intended gear. The contact stated that she turned off and restarted the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 109,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492527November 6, 2022
SEATS
Passenger headrest violently exploded forward without warning while car was parked and running with my wife in the passenger seat.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11492387November 5, 2022
AIR BAGS
Airbag light is on as well as periodic sound alert. Safety aspect I am unsure as I do not see any recall on the vehicle. Dealer wants too much money to inspect but says the car is fine to drive. Online reports contradict this information. No other issues present with vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491737November 1, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Upon leaving work my battery (only installed for 3 months) was completely dead. After a co-worker jumped my van off I went straight to Advanced and had them check the battery. It showed something was still on/running however the keys were in my hand and absolutely nothing was on or plugged in. He went ahead and replaced my battery. The next day I went out on errands and it started fine. That evening I was taking my family out to dinner and it would not start. It would crank but not start. I put it in neutral and back into park and it did manage to start. The following morning I went out and it would only crank. It would not start and the lightening bolt symbol and check engine light came on. First we changed the throttle body sensor (as indicated by the light). It still wouldn't start. After I had it towed to a garage they said the TIPM was faulty and had caused the fuel pump to burn out. I have seen/read numerous other people saying this has happened to their vehicle as well. The exact same issues. This issue has cost me over $1,500 and I still haven't had the TIPM fixed yet. With as many complaints on the same issue there should be a recall on this since it is obviously a manufacturing issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490526October 24, 2022
ENGINE
Unknown. Vehicle abruptly shuts off. Usually before full operating temperature is reached. It has happened dozens of times. It most recently happened today. Always when you remove your foot from the throttle at lower speeds. You can watch the tach go to 0 when your foot comes off. No warning, no consistency. It has never occurred while accelerating. Most events happened going around a curve, occasionally while slowing to turn into a lot or at an intersection. No problem at highway speeds. The most challenging time though is taking your foot off the gas going around a curve and it quits. Response is to rapidly slip the transmission into neutral and turn the key to start. It usually fires right back up. If you have no situational awareness however this could lead to a really bad outcome. This has been going on for over 100,000 miles. Have 192 now but the problem is getting worse. Dealers always have codes but nothing worked. Once a crankshaft sensor was replaced (On a suspicion) but no code for it. It helped a while but the problem has returned. Still no code for that sensor but I’m having it replaced again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490434October 22, 2022
SEATS
The passenger front seat active headrest deployed while car was parked for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490008October 19, 2022
ELECTRICAL SYSTEM, ENGINE
Starting in 2019 our 2012 Chrysler Town and Country had stalled out while driving. The entire engine cut out with no warning, losing all power steering, and even braking seemed hard. The vehicle would not start and would only crank over. The only solution was to disconnect and reconnect the battery and the vehicle would start. Problem did not happen again until June of 2022 when my wife along with her mother and our two children were traveling to Los Angeles, CA from Wyoming and the vehicle died while driving on the interstate putting them in situation which could have been deadly. Vehicle would not start again after that and only fix was to disconnect and reconnect the battery and vehicle started again. This has happened another 3 times since June of 2022. Our vehicle has approximately 138,000 miles on it and has had no other issues. From reading other complaints it sounds like this is related to a faulty TIPM. However since it never throws a code, no one can tell what is causing the issue since it cannot be replicated and happens randomly without warning. Latest incident occurred around Oct 1, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489789October 18, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving approximately 30 MPH, the vehicle inadvertently down shifted to first gear. The contact stated that the vehicle failed to shift 3rd or 4th gear. The contact stated that after the vehicle down shifted, the check engine warning light illuminated. The contact stated that he quickly pulled the vehicle off the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the passenger’s side sliding door failed to open as needed. The vehicle was taken to the dealer where it was diagnosed that the actuator failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The dealer and manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489470October 16, 2022
ELECTRICAL SYSTEM, ENGINE
In the middle of driving the vehicle steering wheel seized up and the engine shut off in the middle of driving. This is extremely dangerous and I had my two children in the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488908October 12, 2022
UNKNOWN OR OTHER
The passenger sliding door has been buzzing. Also, both sliding doors randomly act like they want to open while driving. You can hear them moving and the lights turn on and off indicating door ajar and closed. This is a safety hazard for my children in the backseat as I am not sure if these doors will start automatically opening if something happens to the lock
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488587October 10, 2022
POWER TRAIN, ENGINE
When I accelerate, the vehicle jumps, as if the transmission is slipping. It seems like it does it when it needs to change gears. There aren’t any lights on to indicate anything is wrong, however, this problem is consistent and I’m scared the vehicle will leave my small children and I on the side of the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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