Chevrolet Suburban Complaints

452 consumer complaints on file.

#11633161December 30, 2024
FUEL/PROPULSION SYSTEM
The fuel tank strap bolts became loose and fell out, causing the fuel tank to drop. The vehicle has the original fuel tank and to our understanding, it has never been removed. We purchased the vehicle new and are the only owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630671December 14, 2024
POWER TRAIN
Has been in the dealer multiple times for very hard shifting issues. Jerks when shifting gears from stop or in lower speeds. They have tried everything and cannot figure it out. But the techs have felt it when driving as well. It has been doing it for a long time. And it’s a concern when driving, I do not feel safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628218December 2, 2024
ENGINE
My wife was driving the car witb our kids when the check engine light came on and it started struggling and smoking. We got it to autozone to be scanned. The scan showed that it was a misfire on cylinder 3. After a mechanic trying to troubleshoot the problem he found that there was no compression. We towed the vehicle to a Chevrolet dealership where the found that the lifters in 1 bank needs to be replaced. This a known issue and a letter of coverage has been issued. However I'm being told that my vin number is not covered even though it is the exact same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626024November 18, 2024
POWER TRAIN
VEHICLE TRANSMISSION BANGS AT 50-65MPH SO MUCH SO THAT THE VEHICLE GOES INTO LIMP MODE. CODE APPEAR ON DASH, MUST SHUT TRUCK OFF AND WAIT ON SIDE OF ROAD TIL GOES BACK TO NORMAL IDLE. RESTART VEHICLE, THE ENGINE LIGHT STAYS ON FOR THE NEXT 3 STARTS THEN CLEARS TIL IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625005November 13, 2024
FUEL/PROPULSION SYSTEM
The fuel pump power control module (p129F, I believe) failed. I was in the carpool line when the engine sputtered then turned off, and would not turn back on. The engine light also came on. I had to walk my children the rest of the way, then got a tow truck. There were no dash light or other indications of a problem ahead of time. My local GM dealership was not able to get to me for multiple days, so I towed the vehicle to an independent mechanic. The mechanic informed me that there was already a recall on this part (Recall number N212332040). I paid for the repair, and when I contacted GM, was told that my VIN was not included in this recall. I would like my VIN added to the recall and other VINs with this same part that were not originally included in the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624869November 12, 2024
EXTERIOR LIGHTING
The headlamps are defective and unexpectedly break causing them to aim basically straight down towards the pavement making it unsafe to drive at night. In February of this year I took the vehicle to Cox Chevrolet in Bradenton and they said the headlamps would need to be replaced and it would cost several thousand dollars. I rarely need to drive at night and have been taking our son's car since then. There is a chance one broke and I didn't notice at first then the second one but, at this point, it is unsafe to drive the vehicle at night. I have found several posts on online forums where owners of other GM/Chevrolet vehicles with the same headlamps have had the same experience. Some have mentioned that an adjuster pin breaks and is not repairable (which I have confirmed with a service advisor at another Chevrolet dealership). I am [XXX] who drives responsibly (i.e. not going off road in my Suburban) so having an issue like this is of concern as it makes the vehicle suddenly unsafe to drive at night. This is not a defect that is noticeable during the day so anyone purchasing a used vehicle with this problem wouldn't know they essentially don't have headlamps (I can see maybe 10 feet in front of the car) until they get on the road at nighttime. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623927November 7, 2024
AIR BAGS, STRUCTURE:BODY, UNKNOWN OR OTHER
I was sold a vehicle from a dealership in Green Bay Wisconsin under the impression all safety regulations were met. The day I drove it off the lot, I had issues with the back drivers' door, making wind noise. I had messaged the salesman, he stated it may have been the door seal. Days went by, it wasn't sitting well with me, I made an appointment with a local body shop in. regard's to the door and suspicion of something not right. I brought it to the body shop, they informed me, that the back air bags were deployed and stuffed back into the roof, body work on the left side was done incorrectly and is very unsafe to drive, seat belts where my children sit were finger tightened, frame is held on by a bolt etc. The body shop states that if this vehicle were to be in an accident, it would not sustain impact the way vehicles are designed to do so. The owner of the dealership I had bought from refuses to come to an agreement about this situation. I have all the paperwork and documents from the body shop along with another local dealership near me who I also brought it to look it over as well so the owner could understand that this vehicle should have never been able to be sold on his lot. They also agree that this is super unsafe and should not be driven until it is fixed properly and all safety standards should be met. They believe that it should have been totaled out, it is very obvious that the left side was hit and smashed in. I also asked the owner if he would feel safe for his children to drive in this vehicle and he said, “no” I have many documents/pictures/reports to share once needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622888October 31, 2024
ENGINE
While driving in the left lane of a two lane highway at highway speed of approx 65-70 mph the engine shut down. The instrument cluster said to “Press button to start engine”. I had no power. There was no throttle response. Luckily I was on a slight decline and was able to safely change lanes by coasting into the right lane then the shoulder. I was able to put the vehicle into park. The vehicle did restart. I took the vehicle to a Chevrolet dealer and was immediately told that there was an internal engine failure. I could have been rear ended or worse. This is a very serious issue. Upon doing some research, I found that the same thing has happened to many other people. This is very dangerous. Apparently this is becoming a major issue for the GM 6.2l eco tec engine. I hope that the next person this happens to doesn’t freak out and have an accident. If this happens to the wrong person, someone is going to lose their life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621901October 25, 2024
EXTERIOR LIGHTING
The headlight adjuster failed. As a result, the headlight points straight down creating a safety issue at night. I have read online this is a common problem on suburbans and tahoes. This happened on my car around 60k miles and only ~3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620782October 19, 2024
WHEELS
The 22 inch rims on my vehicle are cast aluminum I'm assuming. I have had several cracks causing me to rapidly loose air on the tires while driving at highway speeds. I have had three cracks in different rims within the last week and have had the rims repaired twice. The vehicle has 75k miles on it. This is a major concern and safety issue. I've never seen that many cracks happen at once. Some say well your hitting potholes but that isn't the case here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620213October 16, 2024
WHEELS
Rims keep cracking on the inside where the tire is sealed. This has happen a total of three times to both front and rear passenger side. Tire pressures are 36psi as recommended by manufacturer. No major pot holes or other road hazards have been hit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617185September 30, 2024
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 55 MPH, the vehicle shut off unexpectedly and failed to restart. The transmission was in park(P) and failed to shift to neutral(N). The contact stated that several unknown warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline). The vehicle was towed to an independent mechanic, who determined that the failure was due to the fuel pump module. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to the module and a battery replacement was needed. The dealer jumpstarted the vehicle. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616767September 27, 2024
VISIBILITY/WIPER
Yesterday marked the 2nd time that the front windshield wipers on my 2021 Chevy Suburban (58k miles) randomly stopped working while driving down the highway in a rainstorm. They would not come out of the resting position regardless on what setting they were put to on the wheel switch. They continued to not work for the hour drive back to my house. The last time this happened all fuses, motor, etc were checked and tested good. The wipers started working again a day or so later, using the windshield wiper fluid button to test. This marks the second time my family has been put in a situation driving on the highway in a rainstorm with the wipers randomly stopping to work and having to navigate to safety with extremely limited visibility. This appears to be a fairly common issue with newer GM vehicles with the auto sense technology, found plenty of forums with the same experience. The major concern I have is that when this happens the wipers don’t work at all in any mode. Even trying to run in manual mode rather than auto sense the wipers will not move from the resting position. It leaves a driver with zero way to clear rain and see when this randomly occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614502September 13, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
While traveling back from Labor Day Weekend on [XXX], I was driving in the Dallas Fort Worth area when I experienced loss of power to our vehicle on a major highway [XXX] and [XXX] ) and directly on a bridge with my entire family in the vehicle (4 kids and all of our luggage). It was a very dangerous and scary situation. We had to wait one hour for a tow truck to come and take my vehicle to the closest GM dealership. I was left stranded, 3 hours from my home with my four children and luggage. The Chevrolet dealership contacted me 9 days later and informed me the technician looked at the vehicle and determined the engine was locked up/seized. It would take 9 months to get the vehicle back into the shop to determine what caused the issue and then take 6-12 months for a new engine. I have a family of 6 and I'm left car-less for two years. Yet I still have to make the monthly payment on a vehicle that I won't be driving or be in possession of. MY BIGGEST ISSUE: GM has known that they have had engine issues for many years. Particularly, with Dynamic Fuel Management causing lifter issues which leads to engine failure, yet never disclosed this to me when I purchased the vehicle. Furthermore, they never disclosed that the issue was so prevalent that motors were back ordered for over a year. Consumers are being misled into spending their hard earned money on vehicles that have major mechanical design flaws known to the manufacturer. Once the mechanical flaw is realized, the vehicle can't be repaired for up to two years. Hiding this data from consumers should be criminal. Furthermore, General Motors to this point has been no help, with the GM customer satisfaction team telling us they can't do anything until a dealer diagnosis the issue, and the dealer stating they can't diagnose the issue until May of next year, at which time they would then look to order the motor which will take 9-12 months to deliver and install. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608906August 16, 2024
AIR BAGS, ELECTRICAL SYSTEM, SEAT BELTS
Service safety restraint constantly reappears. Taken into dealership 3 times and still has not been fixed. This could cause serious injury or harm and I have 4 children 10 and younger. This has been an on going problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603734July 22, 2024
ELECTRICAL SYSTEM
The 2022 Suburban lost all power and came to a dead stop in the travel lane of a busy major highway. The vehicle becoming disabled in the middle of flowing travel resulted in a rear end crash from a vehicle traveling approximately 60 MPH.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11602226July 15, 2024
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
- Truck makes a sizzling sound when parked - Car wouldnt start and needed battery jump, unknown source draining the battery - Truck has engine issues , started shaking and died in the middle of the highway, GM replaced engine - Engine replaced after less than a week, truck would not start, Gm replaced starter - After 2 days and using the vehicle once, truck would not start again. GM is trying to root cause issue but cant find a resolution Since the car stopped when we were on the highway and none of the fixes seem to be working I am worried that the car will abruptly stop again and put my life and others at risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601810July 13, 2024
VISIBILITY/WIPER
Wipers quit working while driving through a rain episode. We tried to have the car to "reset", stopped at a gas station, stopped the car, we all got off and locked the car for at least 5 minutes. Still no wipers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601501July 12, 2024
ELECTRICAL SYSTEM, SEAT BELTS, AIR BAGS
A warning message appeared on my 2021 Chevy Suburban dashboard that says "Service Safety Restraint System". This impacts the airbag control module under the driver seat. After doing some research on my own this is a TSB PIT5759 but it is not covered under a recall, as per my local dealership. I took the vehicle to the Chevy dealership where purchased and was told this is not a recall or warranty part. This is very disappointing as it impacts the airbag controls which in an accident could cause severe injury or death.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600163July 8, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the vehicle lost electrical power, failing to display any information on the instrument panel; however, the vehicle still had motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the instrument panel control module needed to be reset. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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