Chevrolet Suburban Complaints

452 consumer complaints on file.

#11564950January 11, 2024
ELECTRICAL SYSTEM, ENGINE
While driving the vehicle on an extended road trip trip on the interstate the vehicle randomly shut off while driving at highway speeds. When the vehicle turned off all interior and exterior lights did not work. The engine turned off. In order to begin driving again the vehicle needed to be restarted. This issue happened 3 separate times. In between, the vehicle has been turned off. It is a safety issue to have your vehicle turn off randomly while driving at any speed. The issue has not been reproduced by the dealer. The vehicle has been seen by the dealer and stated "they are unable to find any issue" There was not indication before or after the 3 events that would indicate issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564444January 9, 2024
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
The power steering on the vehicle had failed on December 10th, 2023. The sign was displayed on the dashboard for the vehicle. The vehicle was taken to Sunrise Chevy and stayed with them for a month for repair and they have been unable to repair the issue. They said the rack and pinion had gone bad on this brand new car. This is very dangerous as the safety of myself as well as others on the road are compromised due to faulty steering problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561170December 20, 2023
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving 45-55 MPH, the vehicle lost motive power inadvertently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to be replaced. Additionally, the dealer informed the contact that the battery needed to be replaced. The contact related the failure to NHTSA Campaign Number: 21V739000 (Fuel System, Gasoline) however, the dealer informed the contact that the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560689December 18, 2023
POWER TRAIN
Vehicle became disabled and will not start due to failed fuel pump control module. This could be very dangerous if this would have happened in traffic; or, if vehicle occupants became stranded in an unsafe area. Vehicle must be towed to dealership to affect repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557595November 30, 2023
FUEL/PROPULSION SYSTEM
Vehicle stalled while driving in center lane on I-4 in Orlando in traffic. There were no warnings prior to the vehicle stalling. When trying to restart it, the low fuel warning appeared along with the check engine light. I was unable to restart the vehicle leaving us stranded in the middle lane of I-4 in heavy traffic. FL Road Rangers arrived to offer aid and had to manually place the vehicle in Neutral under the vehicle at the transmission. Vehicle was then pushed off the highway onto the shoulder. Vehicle was towed to Starling Chevrolet which was the closest Chevrolet dealer from the incident. Starling's Service Department had to replace the battery in order to run a diagnostic. Once the battery was replace, the diagnostic indicated that the issue is with the Fuel Pump Power Control Module Part No. 13544060 / 13554821. This part is on back order with no known availability time provided. Vehicle is still sitting at Starling Chevrolet. Although my vehicle does not show any open recalls, I found that the fuel pump power control module for the 2021 Chevrolet Suburban is part of a known Product Safety Recall N212332040 Stall While Driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557477November 29, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
On Star module failure. The module controls many different safety features and it has failed and has been on a backorder for months creating a safety issue every day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556381November 21, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, EXTERIOR LIGHTING
While driving on the highway at night during rainy conditions the wipers stopped in the up position, and at the same time, the headlights turned off. After a few seconds they resumed normal operation. My headlights were in the auto position and my wipers were also in the automatic setting. Being as that I was on a highway at night, in the rain, and going approximately 65mph surrounded by traffic, this was an extremely dangerous situation to be in. Without headlights and windshield wipers, my windshield was immediately obstructed and I was unable to see the road without headlights. More so, other traffic might have had trouble seeing my vehicle. This problem has not been replicated by myself or a dealer. It has been random in nature. When the incident happened, there were no warning lights on the gauge cluster or anything else inside the vehicle that seemed to be affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554856November 13, 2023
ENGINE
at some point,we noticed that every time we crank it up, the engine would sounding weird, like it was low on engine oil, we checked the engine oil, and it was no less then 2 quarts low, that was realy weird, because we change the oil as needed and we definitly make sure that we add the amount recomended by GM, also this past weekend, it was rainy, we were out doing some shopping and on the way back home the windshield wipers stoped working, we could not take the vehicle out for the rest of the weekend until it stopped raining.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554430November 9, 2023
TIRES
Vehicle had 14,000 miles and tires were rotated by dealership twice, last one 3 weeks ago. Was driving 55 mph and had a sudden complete deflation and stopped immediately. Tire is completely separated. The outer sidewall is completely separated from the rest of the tire. The tire has never had an injury or other issues. The tire rotation was at Gerry Lane Chevrolet in Baton Rouge, LA. I took the tire in the same day to Gerry Lane Chevrolet service department and they were not helpful. They did not even look at the tire. I am having all 4 tires replaced tomorrow at Costco and will keep the damaged tire and 3 others for any forensic evaluation by your department or designate. I am concerned that this maybe the canary in the coal mine and if there is a manufacturing defect other lives may be at risk. Look forward to urgent follow up. Continental tire has had similar problems with sudden blowouts. 14000 miles properly maintained.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553902November 6, 2023
FUEL/PROPULSION SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The fuel pump power control module caused the fuel pump to fail and resulted in unexpected engine stall. The issue cause me and my 4 children to be stuck in the middle of the road waiting for a tow truck for over 3 hours. The vehicle could only be put in neutral while the car was on. Since I couldn’t start my car I could not put it in neutral to move the vehicle out of 2 way traffic. We want the issue confirmed by the dealership but the police who aided me and my children inspected the vehicle and recommend getting the fuel pump look at. No warnings were displayed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552643October 30, 2023
UNKNOWN OR OTHER
Had an issue where the left/right turn signals stopped functioning. This occurred while in-use while waiting to make a turn. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552641October 30, 2023
UNKNOWN OR OTHER
Had an issue where the main front digital cluster went black upon a start-up and drive. No speedometer, engine status, gear status or anything. Shutting the car on and off did not correct the problem. Contacted dealer and advised to bring in. I chose to disconnect the battery rebooting the vehicles BOM. Issue resolved after a vehicle reboot. This is a serious software issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551875October 25, 2023
FUEL/PROPULSION SYSTEM
Fuel pump incident identified in recall N212332040. NHTSA says our 2021 Suburban was not involved in the recall. But the incident happened 3 separate times. Our dealer made the repair under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550089October 16, 2023
EXTERIOR LIGHTING
While night driving driver noticed the driver side headlight completly pointing down providing no visibility. Vehicle was brought into GM dealership where is was discovered the Driver LED headlight adjuster screw broken causing a safety issue, where the light beam pointed down. Vehicle light assembly is currently being inspected for replacement under manufacture warranty under 36,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547968October 3, 2023
ENGINE
The contact owns a 2021 Chevrolet Suburban. The contact stated while driving approximately 35 MPH, the engine started to misfire, and the vehicle lost motive power. The contact stated that the check engine and other unknown warning lights were illuminated. The contact was able to drive the vehicle to a dealer who diagnosed the vehicle and determined that the lifters had collapsed. The lifters were replaced on only one side of the engine. The vehicle was repaired. The contact stated that the failure recurred one week after the repair. The manufacturer had been informed of the failure. The failure mileage was 36,126.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546032September 22, 2023
VISIBILITY/WIPER, ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Chevrolet Suburban. The contact stated while driving at an undisclosed speed, the vehicle experienced phantom braking. Additionally, the windshield wipers were inoperable. On another occasion, while driving at approximately 70 MPH, the vehicle experienced phantom braking. There was no warning light illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was a loss of communication with the control module, steering, gateway module, engine, body control module, and brakes. The dealer retrieved DTC codes: U0101, U0131, U0146, U152B, U160F, and U1561. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544641September 14, 2023
UNKNOWN OR OTHER
I drove a 2019 Ford Explorer with Ford Sync, which integrated well with my Android phone to allow handsfree access to Google Maps or Waze for navigation, voice control of my phone for speech-to-text, simple Google queries, like "who wrote the song American Pie," etcetera. Steering wheel controls could also be used to make or disconnect phone calls. It was a very safe, efficient, satisfying, hands-free driving experience provided at no-cost. Unfortunately, I traded that vehicle in on a 2023 Chevy Suburban, which has an Android Auto based infotainment system. This system can be safe and efficient, but ONLY IF YOU PAY A SUBSCRIPTION. Otherwise, it is VERY UNSAFE. Things that won't work without a subscription include: "Hey Google" voice commands, steering wheel phone controls, instrument cluster road speed display. There are workarounds for some of these items, such as pressing the microphone icon in the infotainment center to initiate voice commands, but these workarounds require the driver to take their attention away from driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541953August 31, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, STEERING
The computer component surged, and the vehicle is available for inspection. The vehicle brake function is lost. Stepping on the brake paddle did not apply brake. Brake function was disabled by the computer. I took the vehicle to dealer, they said it was a component that has high resistance that cause it. But not sure why it has high resistance at that time and the resistance is gone after driver restarted the vehicle. No one else inspected the component beside the dealership. There was no warning at all and this is the first time it happens. Driver was just driving normally and suddenly all the light in the instructment panel started blinking and driver tried to apply brake but nothing happen. Luckly it wasn't rush hour, and driver was able to let the vehicle roll to the freeway exit on ram and use the up ram to slow the vehicle until it almost stop and changed gear to Park to stop the vehicle. Driver then restarted the vehicle and the problem is gone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541819August 31, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop immediately. The vehicle was taken to the dealer and was repaired. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed again; however, the vehicle accelerated and failed to stop. The contact also stated that the radio display screen failed to function. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539490August 18, 2023
SEATS
Second row drivers side seat headrest latching mechanism failed. The head rest will not stay in the upright position and is a safety hazard if someone is sitting in the seat as it hits the passenger in the back of the neck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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