Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10595075May 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2005 CHEVROLET IMPALA. THE CONTACT STATED THAT THE VEHICLE WOULD NOT IMMEDIATELY START. THE CONTACT MENTIONED THAT IT TOOK NUMEROUS ATTEMPTS FOR THE VEHICLE TO START. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594747May 29, 2014
POWER TRAIN, AIR BAGS
TL* THE CONTACT OWNS A 2002 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE TRAVELING 40 MPH, THERE WAS A SUDDEN LOSS OF POWER CAUSING THE VEHICLE TO CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT FILED. THE CONTACT AND TWO PASSENGERS WERE TAKEN TO THE HOSPITAL FOR TREATMENT OF UNKNOWN INJURIES. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 171,000 AND THE CURRENT MILEAGE WAS 171,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10594961May 29, 2014
SERVICE BRAKES
ALL OF THE SUDDEN OUT OF NO WHERE THE ABS LIGHT AND THE TRAC CONTROL LIGHT COME ON WHILE DRIVING IN THE RAIN AND THE CAR ALMOST SKIDDED OUT OF CONTROL! NOW THE LIGHTS HAVE STAYED ON CONSTANTLY. I HAVE SPENT ABOUT 3 MONTHS RESEARCHING THE WEB TO FIND THAT THOUSANDS OF PEOPLE WITH THIS SAME VEHICLE ARE GOING THROUGH THE SAME ISSUES. NO ONE HAS DONE A RECALL ON THIS IN ALL OF THESE YEARS??? DOES THERE HAVE TO BE A DEATH TO HAVE THE ISSUE FIXED? MAYBE THERE ALREADY HAS BEEN. THIS IS OBVIOUSLY A DEFECT IN THE PARTS OR IT WOULD NOT BE HAPPENING TO THIS AMOUNT OF PEOPLE. IT SHOULD NOT BE A FIX AT THE CONSUMERS EXPENSE WHEN THERE IS A DEFINITE ISSUE WITH RESPECT TO THE PARTS. THIS FIX CAN COST UPWARDS OF $3,000.00. I WOULD ASK THAT SOMEONE INVESTIGATE THESE ISSUES AND DO WHAT NEEDS TO BE DONE TO GET THIS RESOLVED ASAP. I WILL BE KEEPING A RECORD OF ALL CONTACT ABOUT THIS ISSUE. THIS WILL ENSURE THAT IF ANYTHING DOES HAPPEN WITH THE SAFETY OF MY FAMILY OR OTHERS FAMILIES IT WILL SHOW CONTACT WAS MADE AND WHAT STEPS CHEVY HAS TAKEN TO ENSURE THE SAFETY OF THERE CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594455May 28, 2014
ENGINE AND ENGINE COOLING
ON THIS DAY CAME OUT OF WORK, STARTED MY CAR AND STARTED HEARING A KNOCKING, TICKING NOISE COMING FROM WHAT APPEARED AS THE PASSENGER SIDE DASH. I HAVE YET TO GET IT CHECKED OUT BUT LOOKING ON THE INTERNET OTHERS DESCRIBE IT AS THE ACTUATOR. THERE WERE SO MANY OTHER IMPALA OWNERS THAT EXPERIENCE THE SAME, SO I CAME ON THIS SITE JUST KNOWING IT WOULD BE SOME SORT OF RECALL BUT DIDN'T FIND ONE. IT AMAZES ME THAT SO MANY IMPALA OWNERS HAVE THE SAME COMPLAINT AND GM ISN'T FIXING/ LOOKING INTO THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594477May 28, 2014
ENGINE
AFTER PURCHASING THIS "ONE OWNER DRIVEN BY [XXX] CAR ON MARCH 27, 2014 WE HAVE FALLEN IN LOVE WITH THE CAR .SUPPOSEDLY PURCHASED FROM THE DEALER WERE THE ORIGINAL OWNER TRADED IT IN.WITH ONLY APPROX. 34,800 MILES....SO MUCH SO WE PURCHASED ANOTHER ONE...A 2014 (NOT NEW BODY STYLE). I'M DRIVING HOME FROM WORK AT ABOUT 6:45AM ON A NORMAL SUNNY MORNING IN A RESIDENTIAL NEIGHBORHOOD WHEN ALL OF A SUDDEN I GET AN ALERT STATING "REDUCED ENGINE POWER/SERVICE TRACTION CONTROL ALERT...THE CALL LOST MOST POWER AND WAS SHIFTING STRANGELY...I HAVE DONE SOME INTERNET RESEARCH AND THIS SEEMS TO BE A COMMON PROBLEM WITH GM CARS BETWEEN 2008- AND 2011...WE HAVE ONLY MADE ONE PAYMENT ON THIS VEHICLE AND ARE CURRENTLY TRYING TO CONTACT THE DEALER AND WAITING ON A RETURN CALL.......THE SAME PROBLEM HAPPENED AGAIN LAST NIGHT AND HE BARELY MADE IT TO WORK....SOMETIMES WHEN THIS ALERT IS NOT ON THE ENGINE LIGHT IS ON...SOMETIMES NO LIGHTS AT ALL...BUT THIS IS POTENTIALLY A VERY DANGEROUS SITUATION ESPECIALLY IF TRAVELING AT A HIGH RATE OF SPEED ON EXPRESSWAY OR SOMETHING...IF GM IS AWARE OF THIS PROBLEM...WHICH THEY APPEAR TO BE BASED ON MY RESEARCH, THERE SHOULD BE A BULLETIN OR A RECALL AVAILABLE TO FIX SAID PROBLEM....I HOPE WE DO NOT HAVE TO PURSUE ANY FURTHER ACTION AGAINST GM AND THAT THE DEALER WILL MAKE THIS RIGHT...THIS CAR IS LIKE BRAND NEW!! *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594481May 28, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT ALL OF THE DOORS FAILED TO LOCK AND COULD ONLY BE UNLOCKED MANUALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 73,000. UPDATED 8/11/14*CN THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED. THE MANUFACTURER PAID HALF THE COST. UPDATED 8/21/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594485May 28, 2014
AIR BAGS, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2001 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG SENSOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. IN ADDITION, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE SENSING DIAGNOSTIC MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 00V371000 (AIR BAGS) AND IN NHTSA CAMPAIGN ID NUMBER: 00V244000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594591May 28, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO PERFORM A DIAGNOSIS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594604May 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2010 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,500. UPDATED 08/19/14*LJ UPDATED 8/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594693May 28, 2014
ENGINE, AIR BAGS, SEAT BELTS, POWER TRAIN
WE OWN THE CAR LISTED ABOVE AND HAVE FOR OVER TWO YEARS. WE BOUGHT IT AT A DEALERSHIP IN EAST TENNESSEE. THE CAR WAS PREVIOUSLY USED AS A RENT A CAR FOR ENTERPRISE. NOT EVEN A YEAR AFTER WE BOUGHT THE VEHICLE WE HAD TO REPLACE THE TRANSMISSION. THE BIGGEST PROBLEM IS THE FACT I HAVE DROVE THIS CAR AND ALL ISSUES STATED FOR A RECALL WE HAVE HAD A PROBLEM WITH. THE MOST RECENT IS THE VEHICLE SHUTTING OFF WHILE DRIVING IT ON HIGHWAYS. IT'S IS SAYING SERVICE ENGINE LIGHT MAD THAN WILL SAY SERVICE TRACTION CONTROL,THAN IT WILL SHUTOFF I BEEN GOING 70 DOWN AN INTERSTATE AND IT SHUTOFF MAD ABOUT KILL US. WE HAD THE VEHICLE CHECKED AND THE ACCELERATOR PEDAL SENSOR OR SOMETHING LIKE THAT IS THE PROBLEM BY WHAT TECHNICIAN SAY. I AM JUST NOW STARTING TO RESEARCH THE ISSUES WE HAVE AND FOUND NUMEROUS RECALLS ON THIS VEHICLE IN WHICH WE HAVE THE PROBLEMS LISTED ABOVE AND MORE. MAINLY THE AIRBAG STEERING CONTROL ARM AND VEHICLE JUST SHUTTING OFF. I GUESS THE BEST WAY TO SUM IT UP IS THEY SOLD US A LEMON PERHAPS BUT AFTER LOOKING AT THE RECALL LIST OUR VEHICLE MEETS THE REQUIREMENTS FOR SURE. TOO MANY PROBLEMS FOR A NEW VEHICLE. JUST LOOKING TO TAKE CARE OF THE PROBLEM BEFORE THE CAR INJURES US OR SOMEONE ELSE ON THE HIGHWAYS. HOPE THIS DOESN'T TAKE LONG TO GET RESOLVED BECAUSE DEATHS COULD OCCUR. THANKS FOR YOUR TIME HOPE TO SPEAK WITH SOMEONE SOON BEFORE IT'S TOO LATE. I MEAN I THOUGHT SOMETHING MAJOR WAS WRONG BUT THE AUTOMD WEBSITE REALLY ASSURED WHAT WE BEEN THINKING. THANKS FOR YOUR TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594151May 27, 2014
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
MY WIFE WENT TO START THE CAR TO MOVE IT OUT OF THE WAY AND THE ENGINE EXPLODED BURST INTO FLAMES, INTAKE MANIFOLD WAS BLOWN INTO PIECES. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10594255May 27, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ACCELERATION SENSOR WAS MALFUNCTIONING WHICH CAUSED THE ENGINE TO IDLE. THE CONTACT MENTIONED THAT THE CHECK ENGINE AND TRACTION LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THE ACCELERATION SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,000 AND THE CURRENT MILEAGE WAS 86,490.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594377May 27, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
ABS LIGHT ABS/TRACTION CONTROL LAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594086May 26, 2014
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
WHEN TURNING THE WHEEL TO THE LEFT AT LOW SPEEDS (LIKE WHEN BACKING OUT OF MY DRIVEWAY) THE ABS LIGHT COMES ON; THE FRONT LEFT WHEEL MAKES A GRINDING NOISE IN CONJUNCTION WITH THE LIGHT BLINKING; THERE IS AN IMMEDIATE LOSS OF POWER, LIKE THE CAR IS BEING HELD BACK BY SOMETHING. SAME HAPPENS WHEN TURNING, ON A HILL COMING FROM A COMPLETE STOP BUT THIS IS RANDOM AND NOT EASILY RE-CREATED. I'VE ALSO NOTICED A WOBBLE IN THE STEERING WHEN TAKING BENDS ON THE HIGHWAY AT HIGH SPEEDS. IT SEEMS TO HAVE GOTTEN WORSE SINCE I TOOK IT IN FOR SERVICE A FEW DAYS AGO. I'VE RESORTED TO TURNING THE TRACTION CONTROL OFF BEFORE PUTTING THE CAR IN DRIVE AND THIS SEEMS TO AMELIORATE THE PROBLEM. TOOK THE VEHICLE IN FOR SERVICE AND DEMONSTRATED THE PROBLEM TO THEM AND THEY AGREED THAT IT WAS OBVIOUSLY NOT PERFORMING AS IT SHOULD. THEY HAD A MECHANIC LOOK AT IT AND DETERMINE THAT THERE WAS NOTHING STRUCTURALLY WRONG WITH ANY OF THE COMPONENTS THAT HE COULD TELL AND THAT THERE WERE "NO CODES BEING THROWN" - WHATEVER THAT MEANS. SO THEY TOLD ME THERE IS NOTHING THEY CAN DO FOR ME, IT CANNOT BE "FIXED" BECAUSE, ACCORDING TO GM THERE IS NOTHING WRONG WITH MY CAR EVEN THOUGH IT IS A DEMONSTRABLE EQUIPMENT FAILURE. I SHOULD NOT HAVE TO TURN OFF THE TRACTION CONTROL -A SAFETY FEATURE!- ON MY CAR TO DRIVE IT WITHOUT LOOSING POWER AT THE WORST TIMES. MY CAR IS A 2013 CHEVY IMPALA LS WITH ALMOST 15,500 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594132May 26, 2014
POWER TRAIN
DIFFICULTY SHIFTING INTO GEAR FROM PARK WITH VEHICLE STARTED OR OFF WHEN DEPRESSING BRAKE. SHIFT LEVER WAS LOCKED AND WOULD NOT MOVE. ON 3/16/2014 IT COMPLETELY LOCKED IN PARK POSITION. I CALLED ROAD SERVICE AND THEY REMOVED PART OF CONSOLE COVER AND FOUND WIRE HAD BROKEN IN WIRE HARNESS (BLACK) WHICH CONTROLS RELEASE OF GEAR SHIFT WHILE DEPRESSING BRAKE PEDAL. THEY SHOWED ME HOW TO DEPRESS RELEASE BUTTON FOR PARKING GEAR. I HAD TO DO THIS FOR 3 DAYS MANUALLY TILL I COULD GET A ELECTRICAL SHOP REPAIR THE BROKEN WIRE SUBSEQUENT WIRE HARNESS AS THEY TOLD ME IT WAS NOT FEASIBLE TO REPLACE JUST THE BLACK WIRE TO THE PARK GEAR RELEASE. IT COST ME $465.00 FOR REPAIRS. I CHECKED ON LINE AND FOUND THIS HAS BEEN A QUITE A PROBLEM WITH 2008 CHEVY IMPALA'S AND IS HAPPENED QUITE FREQUENTLY. MY QUESTION IS WHY GM HAS NOT ISSUED A BULLETIN DUE TO THIS PROBLEM TO CORRECT IT. TO BE STRANDED AND IN THE DARK IS QUITE A FRIGHTENING SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594129May 26, 2014
ELECTRICAL SYSTEM
THE CAR WILL NOT START. DUE TO SECURITY SYSTEM. THEN I FOUND OUT THAT I HAD TO WAIT 10 MINUTES FOR THE CAR TO START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593834May 24, 2014
ELECTRONIC STABILITY CONTROL (ESC), EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
I WAS DRIVING STARAIGHT DOING 40 AND AND I SAW A VECHILE SPEND OUT OF CONTROL I TRIED TO DRIVE FASTER TO GET OUT OF THE WAY BUT DOING IN THE MIDDLE OF DRIVING THE KEY FALLS OUT OF THE IGNITION CAUSING THE THE OTHER CAR TO HIT MINES IN THE REAR RIGHT NO ONE WAS HURT BUT MY CAR WAS SCATCH AND A DENT I NOTICE IT FREQUENTLY THAT WHEN DRIVING THE KEY COMES OUT BY ITSELF ITS REALLY SCARY AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593836May 24, 2014
ELECTRONIC STABILITY CONTROL (ESC)
WHILE I WAS DRIVING THE SERVICE STABILITRAK AND REDUCED ENGINE POWER LIGHT CAME ON AS WELL AS THE CHECK ENGINE LIGHT. LUCKILY I WAS GOING SLOW DID NOT LOSE ENGINE POWER. I TURNED OFF THE CAR THE SERVICE STABILITRAK AND REDUCED ENGINE POWER LIGHTS WERE NOT LIT BUT THE CHECK ENGINE LIGHT STAYED ON. WHEN I GOT IN THE NEXT DAY THE CHECK ENGINE LIGHT WAS NOT LIT. THERE WERE NO LIGHTS ON NO CHECK ENGINE FOR ABOUT A WEEK AND THEN IT STARTED COMING BACK ON AGAIN. IT HAS STARTED AGAIN ON A MORE RECURRENT BASIS. I HAVE READ THREADS ABOUT THIS ISSUE AND I'M VERY DISAPPOINTED THAT GM HAS NOT DONE ANYTHING ABOUT THIS. I HAVE READ THREADS ON THIS ISSUE ON YOUR WEBSITE AND APPARENTLY IT IS A PROBLEM WITH THE IMPALAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593864May 24, 2014
STEERING
IT WAS RAINING AND LOST POWER STEERING AT SPEED. THIS HAS CONTINUED EACH TIME IT HAS RAINED OR GOING THROUGH A CAR WASH. VERY DANGEROUS BECAUSE THE CAR WILL NOT TURN. THIS TYPE OF INCIDENT HAS OCCURRED MORE THAN 50 TIMES AND THE DEALERSHIP ONLY LAUGHED AT ME WHEN I CALLED. IS CHEVY WAITING TILL MY FAMILY IS KILLED BEFORE NOTICING THIS ISSUE LIKE WITH THE OTHER RECENT RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593909May 24, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ENGINE AND ENGINE COOLING
I TOO HAVE SUFFERED FROM THE ACHING NOISE THAT COMES FROM THE BLEND DOOR ACTUATOR. I WAS ALSO TOLD BY THE DEALERSHIP THE FIRST TIME I TOOK IT, THAT THIS WAS A VERY COMMON PROBLEM IN THE IMPALAS. MY IMPALA WAS AT THE DEALERSHIP FOR A WEEK AND I WAS TOLD THE REASON THAT IT TOOK SO LONG WAS THAT THERE ARE THREE ACTUATORS AND THEY HAD TO FIGURE OUT WHICH ONE IT WAS OR CHARGE ME TO FIX ALL THREE BECAUSE THEY COULDN'T MAKE OUT WHICH ONE IT WAS. I PAID TO GET THE ONE FIX AND A COUPLE OF MONTHS LATER IT STARTED AGAIN. I TOOK IT BACK TO THE DEALERSHIP AND WAS TOLD THAT MAYBE THEY FIXED THE WRONG ONE AND I COULD PAY TO GET THE OTHER TWO FIXED. THIS IS A $40 PART THAT I PAID $238.00 TO GET FIXED. I DECLINED AND FOUND NUMEROUS YOUTUBE VIDEOS AND BLOGS REPORTING MODELS AS EARLY AS 2006 WITH THE SAME ISSUE. I HAVE ENCOUNTERED SEVERAL PEOPLE WHO HAVE HAD OR HAVE THE SAME ISSUE WITH THE "KNOCKING NOISE FROM THE DASH BOARD". I AM VERY SURPRISED AND DISHEARTENED THAT THIS A COMMON ISSUE WITH THESE MODELS AND YET GM HAS NOT ISSUED A RECALL. HOPEFULLY, I CAN GET OTHERS TO SPEAK OUT ON THIS ISSUE AND FILE COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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