Chevrolet Impala Complaints

10,446 consumer complaints on file.

#10596356June 5, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
VEHICLE WILL ON OCCASION NOT START AND DISPLAYS A FLASHING SECURITY LIGHT IN THE INFORMATION CENTER. IF I WAIT 10 MINUTES THE SECURITY LIGHT WILL GO OUT AND THE CAR WILL START. DEALER STATED THEY COULD NOT DIAGNOSE AS PROBLEM WAS INTERMITTENT AND NOT REPRODUCIBLE. PROBLEM HAPPENED ON OCCASION OVER NEXT SEVERAL YEARS, ALL WITH SAME SYMPTOMS. EACH TIME MET WITH THE SAME DEALER DENIAL AND LACK OF ABILITY TO REPRODUCE THE SYMPTOMS. THIS YEAR THE PROBLEM BECAME FREQUENT AND TURNS OUT TO BE A DEFECTIVE PASSLOCK II SENSOR OR IGNITION SWITCH. FROM READING THIS IS A COMMON PROBLEM BUT WAS NEVER ADDRESSED OR ACKNOWLEDGED BY GM. PAID $1500 FOR REPLACEMENT OF IGNITION SWITCH AND BCM AT LOCAL CHEVY DEALER, WHO ACKNOWLEDGED THIS IS A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596417June 5, 2014
SUSPENSION, WHEELS
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, WHEN ACCELERATING AND DECELERATING THERE WOULD BE AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE CONTACT MENTIONED THAT THE FAILURE WAS INTERMENT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE SPIDER GEAR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596506June 5, 2014
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
ISSUES WITH THE BCM (BODY CONTROL MODULE). THE IGNITION SWITCH WHICH THE CAR WOULD NOT START WITH THE KEY IN THE IGNITION AT ALL. ACCORDING TO THE PENSKE CHEVY, THE BCM IS BAD DUE TO THE IGNITION SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596510June 5, 2014
ENGINE, FUEL SYSTEM, GASOLINE
MY GAS GAUGE STOP WORKING AND I WAS NOT ABLE TO TELL HOW MUCH GAS WAS IN THE VEHICLE. FUEL GAUGE READ INACCURATELY. I WOULD PUT GAS IN THE CAR AND FILL UP TANK AND BARELY DRIVE MORE THAN 20 MILES AND THE FUEL GAUGE WOULD INDICATE "EMPTY". I WAS TOLD BY PENSKE THAT THEY WERE UNSURE AS TO WHAT WOULD CAUSE THIS ISSUE AND THAT I WOULDN'T BE ABLE TO GET THE ISSUED REPAIRED. I HAVE RAN OUT GAS SEVERAL TIMES SINCE THE FIRST INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596511June 5, 2014
ENGINE, POWER TRAIN
I WAS DRIVING THE VEHICLE AND WHEN I CAME TO A STOP TO PUMP GAS I LEFT THE KEYS IN THE IGNITION I PLACED THE CAR IN PARK. I TURNED AROUND TO PLACE THE PUMP INTO THE GAS GAUGE AND MY CAR WAS ROLLING DOWN THE HILL AND I HAD TO CHASE THE CAR OPEN THE DOOR AND STOP THE CAR. WHEN I GOT THE CAR TO A HALT POSITION. I TRIED TO TAKE THE KEY OUT THE IGNITION AND COULDN'T GET THE KEY OUT THE IGNITION. ONCE I WAS ABLE TO GET THE KEY, THE KEY SLOT WAS TURNED AT 3:00 POSITION AND NOT A 12:00 POSITION WHEN A KEY IS REMOVED FROM A IGNITION. AFTER THE KEY WAS REMOVED THE CAR STARTED TO ROLL AGAIN AND I HAD TO PLACE THE "EMERGENCY BRAKE" ON TO KEEP THE CAR FROM ROLLING. ONCE I TRIED TO TURN THE CAR BACK ON AFTER PUMPING THE CAR STARTED UP AND I PLACED IT IN DRIVE PRESSED THE GAS PEDAL AND CAR STALLED, I PLACED THE CAR IN REVERSE AND PRESSED THE GAS PEDAL AND THE CAR STALLED. MY CAR HAS NOT WORKED SINCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596517June 5, 2014
ENGINE
FIRST HAPPEN AROUND 8-12-2013,DRIVING FROM BALTIMORE MD., TO SYRACUSE N.Y,STOPPED AT TRAFFIC LIGHT TO GET ON HIGHWAY TO SYRACUSE CAR TURN OFF AND WOULD NOT START, I CALLED AAA AUTO, AFTER ALONG WHILE WAITING FOR AAA AUTO, I TURN THE CAR KEY AND THE CAR STARTED, I HAVE BEEN HAVING THE SAME PROBLEM WHEN STARTING MY CAR, ALL YEAR, FROM JAN. THROUGH NOW (JUNE 2014). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596047June 4, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
I WAS STOPPED AT A LIGHT AND THE FRONT END HESITATED THEN TOOK OFF NORMALLY. I GOT ON A HIGHWAY, DROVE 30 MILES AND AS I WAS DECELERATING MY CHECK ENGINE LIGHT CAME ON AND A MESSAGE TO SERVICE MY TRACTION CONTROL LIGHT APPEARED. I LOOKED UP THIS PROBLEM ON THE INTERNET AND SEE THAT IT IS A COMMON PROBLEM ACROSS MANY MODELS AND NUMEROUS MODEL YEARS. IT WAS SUGGESTED TO LOG THE COMPLAINT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596096June 4, 2014
ELECTRICAL SYSTEM
VEHICLE WILL NOT START PERIODICALLY, WAIT A FEW MINS AND IT WILL START. WHEN AUTOMATIC LIGHTS COME ON, THE DASH LIGHTS GO OUT. ALL LIGHTS ON GO OFF. MAKES NIGHT DRIVING DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596117June 4, 2014
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT PROVIDE SUFFICIENT VISIBILITY WHILE DRIVING AT NIGHT. WHEN THE CONTACT USED THE HIGH BEAMS, THE LIGHT WAS POINTING UPWARD INSTEAD OF EYE LEVEL. THE CONTACT ALSO STATED THAT THE HIGH BEAMS REMAINED POINTED TO THE LEFT OR RIGHT WHICH DISPLAYED VERY POOR LIGHTING. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE LIGHTS WERE COMPLIANT WITH FEDERAL REGULATIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE CONSUMER STATED THERE WAS NO LIGHTING ON THE SIDES OF THE VEHICLE. SO, WHEN MAKING A RIGHT TURN ONTO A STREET IT BECAME A GUESSING GAME AS TO WHERE THE CURB WAS. UPDATED 08/14/14 UPDATED 08/29/14*LJ UPDATED 09/17/2014 *JS UPDATED 11/20/14*CN THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 01/17/15*JB UPDATED 8/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595867June 3, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE DECELERATED AND THE REDUCE ENGINE POWER WARNING LAMP ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 53,000 AND THE CURRENT MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595877June 3, 2014
ELECTRICAL SYSTEM
STARTED THE CAR, DROVE ABOUT A MILE AND A HALF TO MY DESTINATION. PARKED, TURNED KEY TO TURN CAR OFF. ENGINE TURNED OFF BUT KEY NO LONGER SWITCHES COMPLETELY OFF IN ORDER FOR ME TO TAKE THE KEY OUT OF THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595957June 3, 2014
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
SERVICE TRACTION CONTROL MESSAGE ALONG WITH REDUCED ENGINE POWER MESSAGE. CAR JERKED/HESITATED UPON STOPPING AND STARTING AT INTERSECTION. REDUCED SPEED AUTOMATICALLY AND COULDNT SPEED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595608June 2, 2014
ELECTRICAL SYSTEM:IGNITION, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 CHEVROLET IMPALA. THE CONTACT STATED THAT THE KEY WAS HARD TO TURN IN THE IGNITION. THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 182,373.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595615June 2, 2014
ENGINE, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
CAR EXPERIENCED COMPLETE ENGINE AND ELECTRICAL SYSTEM FAILURE WHILE ACCELERATING ONTO BUSY HIGHWAY. THERE WAS NO EMERGENCY LANE, SO BROUGHT CAR TO A HALT BLOCKING ONE LANE. THIS WAS AS VERY DANGEROUS SITUATION. LATER DETERMINED THAT THE CAUSE WAS A LOOSE HOT WIRE TERMINAL CONNECTION TO THE FUSE BOX. IT HAD EITHER VIBRATED LOOSE OR WAS NOT TIGHTENED ADEQUATELY AT TIME OF MANUFACTURE. LOCAL DEALER WAS NOT INTERESTED IN REPORTING THIS EVENT TO THE GM DATA BASE, SO GAVE ME A CHEVROLET CUSTOMER SERVICE NUMBER TO CALL, WHICH I DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595641June 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT INTERMITTENTLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO DEALER FOR DIAGNOSTIC TESTING HOWEVER, THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595378June 1, 2014
ELECTRICAL SYSTEM, ENGINE
FREQUENTLY, SERVICE TRACTION CONTROL AND ENGINE POWER IS REDUCED LIGHTS COME ON. WHEN THIS HAPPENS, CAR IS SLUGGISH AND WILL NOT ACCELERATE. THIS IS VERY DANGEROUS BECAUSE IT HAPPENS UNEXPECTEDLY AND CAUSES VEHICLE TO DECELERATE QUICKLY. TYPICALLY THE CAR WILL START NORMALLY AFTER SITTING FOR 15-30 MINUTES BUT CHECK ENGINE LIGHT REMAINS ON FOR SOME TIME. ALSO, THE MESSAGE ENGINE HOT/AC OFF FIRES RANDOMLY. TEMPERATURE GAUGE RESTS AT ZERO. IT WILL START WORKING AGAIN EITHER THROUGH MANUAL RESET BY REMOVING BATTERY CABLES AND RECONNECTING OR RANDOMLY START WORKING AGAIN ON ITS OWN. THERE ARE NUMEROUS REPORTS OF BOTH ISSUES ON THE INTERNET WHICH INDICATE REPLACEMENT OF SENSORS/THROTTLE ARE VERY EXPENSIVE AND DO NOT FIX THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595399June 1, 2014
ENGINE
WHILE STARTING MY CAR. NOTIFICATION CAME UP ENGINE POWER REDUCED. WASN'T ABLE TO DRIVE MORE THEN 40MPH! ENGINE WAS SHAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595322May 31, 2014
AIR BAGS, SEAT BELTS
POTENTIAL DEFECTIVE SEAT BELT ASSEMBLIES CAUSING AIRBAG LIGHTS TO COME ON AND OFF INTERMITTENTLY WHEN THE SEATS ARE MOVED FORWARD AND BACKWARDS. LOCAL REPAIR SHOP PERFORMED DIAGNOSTIC TEST AND THE CODE DISPLAYED LED THEM TO THE PASSENGER SIDE AIR BAG. WITHIN A DAY OF THE REPAIR THE LIGHT CAME BACK ON BUT WENT OFF AND HAS NOT ILLUMINATED SINCE. I HAVE CONTACTED GM (CASE # SR # 71-13111-46047) AND THEY HAVE REFUSED TO ASSIST STATING THERE ARE NO RECALLS FOR THIS ISSUE FOR THE IMPALA AND WILL NOT REIMBURSE ME SINCE I USED A LOCAL REPAIR SHOP AND NOT A GM DEALERSHIP. I BELIEVE THIS IS A DEFECTIVE SEAT BELT ASSEMBLY THAT GM HAS INSTALLED IN CHEVY IMPALA?S AND THEY REFUSE TO TAKE OWNERSHIP. THEIR TRACK RECORD WITH FAULTY PARTS AND FAILURE TO RECALL UNSAFE VEHICLES HAS BEEN PROVEN. I FEEL THIS IS A SERIOUS SAFETY CONCERN AND I AM ASKING THE NTSB LOOK INTO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595194May 30, 2014
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THIS IS THE SECOND INCIDENT WE HAVE HAD WITH OUR 2008 CHEVROLET IMPALA WHERE THIS PROBLEM HAS OCCURRED. THE MOST RECENT INCIDENT WAS ON WEDNESDAY MAY 21ST, AROUND 730 PM. MY WIFE WAS DRIVING ON A ROAD WITH A POSTED SPEED LIMIT OF 45 MILES PER HOUR, SHE SAID SHE WAS GOING ABOUT 48 WHEN THE TRACTION CONTROL LIGHT CAME ON, AND THE MESSAGING SYSTEM INDICATED "REDUCED ENGINE POWER." WHEN THIS HAPPENS THE VEHICLE SLOWS RATHER RAPIDLY, AND THEN IT IS IMPOSSIBLE TO ACCELERATE BEYOND ABOUT 30 MILES PER HOUR OR SO. DUE TO THE RAPID DECLINE IN SPEED AND THE FACT THAT THIS OCCURS WITHOUT WARNING, I BELIEVE THIS SHOULD BE AN IMMEDIATELY ACTED UPON PROBLEM. I CONTACTED GM ONLY TO BE TOLD THAT I HAVE TO TAKE IT TO GET IT LOOKED AT BY ONE OF THEIR LOCAL DEALERSHIPS, AND PAY FOR THAT DIAGNOSTIC. IN MY ONLINE RESEARCH I HAVE DISCOVERED MANY, PROBABLY IN THE HUNDREDS, WHO'VE EXPERIENCED THIS IDENTICAL ISSUE. SOME OF WHICH HAVE TAKE THEIR CAR TO GM WHO HAS CONCLUDED ACCORDING TO POST OF EXPERIENCES ON EDMUNDS THAT THEY WERE UNABLE TO DETERMINE THE SOURCE OF THE PROBLEM OR REPAIR IT. THIS IS A PROBLEM THAT REQUIRE IMMEDIATE ATTENTION. I CAN'T IMAGINE HOW DIFFERENTLY THIS COULD HAVE GONE SHOULD MY WIFE HAVE BEEN GOING 75 MPH ON INTERSTATE 80. WE LIVE ALONG I-80 AND TRAVEL IT FREQUENTLY. HOWEVER AS A RESULT OF THIS PROBLEM WE ARE ESSENTIALLY UNABLE TO TRUST OUR VEHICLE BEYOND ABOUT 50 MILES PER HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595038May 30, 2014
ENGINE
DRIVING UNDER NORMAL CONDITIONS THE VEHICLE SPEED SUDDENLY AND WITHOUT WARNING LOSS OF VEHICLE FORWARD MOTION, DROPPING TO APPROX 25 MPH. "ENGINE POWER REDUCED" AND TRACTION SERVICE LIGHT CAME ON. THIS HAS HAPPENED REPEATEDLY CAUSING A TRAFFIC DANGER PROBLEM. RETURNED TO DEALER A NUMBER OF TMES. PROBLEM CONTINUES, SUDDENLY AND WITHOUT WARNING LOSS OF POWER ON ROADWAY. EXTRAEMLY DANGEROUS IN THE HEAVY TRAFFIC CONDITIONS OF SUDDEN INEXPLICABLE LOSS OF VEHICLE FORWARD MOTION. HAVE TO PUT ON SAFETY FLASHERSAND MOVE TO FAR RIGHT OF ROADWAY AREA. .*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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